Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers

Reviews of Garnet Inn & Suites, Orlando

2 out of 5
Garnet Inn & Suites, Orlando
8820 South Orange Blossom Trail, Orlando, Orlando, FL

Reviews

6.6
Rating 10 - Excellent. 450 out of 1585 reviews" "
Rating 8 - Good. 368 out of 1585 reviews" "
Rating 6 - Okay. 246 out of 1585 reviews" "
Rating 4 - Poor. 186 out of 1585 reviews" "
Rating 2 - Terrible. 335 out of 1585 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in May 2024

6/10 Okay

Lawrence

Stayed 2 nights in May 2024
Response from Team Garnet on 21 May 2024
Dear guest we appreciate your feedback

10/10 Excellent

Zaida

Travelled with family
It was very lovely stay all front desk staff were very friendly and helpful.Hotel and room super clean. We enjoyed breakfast Thank you. I recommend it
Stayed 4 nights in May 2024
Response from Team Garnet. on 20 May 2024
We're genuinely touched by your glowing review! It's wonderful to hear that you had such a lovely stay with us and that our team made a positive impact on your experience. We take great pride in maintaining a clean and comfortable environment for our guests, and we're thrilled that you enjoyed our breakfast offerings. Thank you for recommending us! We can't wait to welcome you back for another fantastic stay.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
B
Stayed 1 night in May 2024
Response from Team Garnet on 19 May 2024
Thank you for taking the time to rate us! We're glad you had a positive experience overall. We value your feedback and hope to exceed your expectations on your next visit.

10/10 Excellent

Carlos, Cabo Rojo

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pet friendly, good customer service!
Stayed 1 night in May 2024
Response from Team Garnet on 19 May 2024
Dear Carlos, thank you for your kind words! We're thrilled to hear that you enjoyed your experience with us. Providing a clean and pet-friendly environment, along with excellent customer service, is always our top priority. We appreciate your feedback and hope to welcome you back again soon!

2/10 Terrible

Serena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Team Garnet on 17 May 2024
Dear Serena, Thank you for taking the time to leave us feedback. We're genuinely sorry to see that your experience didn't meet expectations.However, upon reviewing our records, it appears that while there was a reservation under your name, there is no record of your stay with us. It seems that you may not have arrived as scheduled. It's possible that there was a misunderstanding or a change in plans. Please feel free to reach out to our team directly so we can better understand your situation. Thank you for considering us, and we hope to have the chance to welcome you in the future under more favorable circumstances.Warm regards

2/10 Terrible

stephanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was gross and nothing like the pics posted online. Its out dated and needs alot of fixing. I held my breath walking thru halls cuz it smelled awful. There were no towels because noone washed them. I didnt see any housekeepers. The hallway floor had spills that sat there all weekend, not cleaned up. I didn’t even wanna shower. The shower curtain was fabric and it was all stained. The last night I refused to sleep there so I stood out all night just not to go back. I only went back to turn in my key. I didn’t use the pool because I didn’t trust and I didn’t eat the free breakfast in the morning because I didn’t trust it. I was so Disappointed because the pictures online made it look so nice. It was supposed to be Mother’s Day for me. Just awful.
Stayed 2 nights in May 2024
Response from Team Garnet on 14 May 2024
Thank you for staying with us although your visit was so unsatisfactory. We will be meeting with housekeeping manager and supervisor about your concerns.

2/10 Terrible

Amber

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason for my 1 star rating. I was told at check in they do not allow people who live in the Orange County to stay in the hotel but since I made the reservation online they would honor it. I was offended the check in person even saying to me “Not here for trouble” like how the nerve of someone who I had trouble understanding due to a language barrier tell me as a resident of the city I can’t patronize that business. Resorts are better. It was not listed on the website or check in reminder so. NEVER
Stayed 1 night in May 2024
Response from Team Garnet on 13 May 2024
Dear guest we apologize for any situation you may have encounter during your stay.

10/10 Excellent

Kirby A, Leavenworth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access. Good value. Standard b-fast. All enjoyable. 😁
Stayed 1 night in May 2024
Response from Team Garnet on 13 May 2024
Thank you for staying with us and for your feedback, Kirby

2/10 Terrible

Dalton, Orlando

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Team Garnet on 13 May 2024
We are sorry your visit was not up to your expectations

2/10 Terrible

JENNIFER

Stayed 2 nights in May 2024
Response from Team Garnet on 13 May 2024
We are sorry your visit was unsatisfactory

4/10 Poor

Mark

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shortage on wash clothes sheets not the cleanness bathroom doors need to painted, need to be cleaned up
Stayed 2 nights in May 2024
Response from Team Garnet on 10 May 2024
Dear guest, we sincerely apologize for the inconvenience caused. We strive to meet and exceed our guests' expectations, and we regret falling short in this instance. Your feedback is valuable to us, and we will address these issues promptly to ensure a more enjoyable experience for future guests. Thank you for bringing this to our attention.

8/10 Good

Leonid, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad place for this many
Stayed 1 night in May 2024
Response from Team Garnet on 9 May 2024
Thank you for staying with us, Leonid and for your feedback

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely check in lady . Originally from Venezuala, very helpful.
Stayed 1 night in May 2024
Response from Manager on 8 May 2024
Dear David,We happy to see you had a great time with us! We hope to see you back soon! Thank you on behalf of the staff mention.

4/10 Poor

Alyssa

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was great but staff was rude breakfast wasn’t good at all no napkins butter etc room was clean and ok
Stayed 1 night in Apr 2024
Response from Team Garnet on 8 May 2024
Dear Alyssa,We apologize for any situation encounter during your stay. We have address the situation to the Manager for further actions.

6/10 Okay

Darrell

Business traveller
Liked: Cleanliness, staff & service
Internet connection is weak/slow and not available in parts of the room.
Stayed 2 nights in May 2024
Response from Team Garnet on 7 May 2024
Dear guest we apprecite your feedback. We will work in your comments to improve our service

2/10 Terrible

Jamie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived at the location to find that it looked nothing like the pictures. It is extremely dated and not clean. When we went into the room there were yellow stains on the sheets and the comforter as well as the bathroom being gross conditioned. The room smelled like bleach and all of the furniture was in bad condition.
Stayed 2 nights in May 2024
Response from team garnet on 7 May 2024
Dear Jaime,We are sorry we couldn't meet your expectations at this time. We continue to work hard to strive better next time.

10/10 Excellent

Fartun

Liked: Staff & service, amenities
It was decent nothing too extreme reasonable prices the only thing that threw me off was the charge for transportation or whatever they call it would come book again!!!!
Stayed 1 night in May 2024
Response from Team Garnet. on 7 May 2024
We really appreciate you taking the time to leave us a review. It means a lot to us. We’re here to serve you anytime.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and neat except the sofa bad was really dirty.
Stayed 1 night in May 2024
Response from Team Garnet on 7 May 2024
Thank you for staying with us and for your feedback. It helps to know where we are failing and also where we are succeeding

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool very clean hotel and room.
Stayed 2 nights in May 2024
Response from Team Garnet on 7 May 2024
Thanks, Edward for staying with us and for your feedback

8/10 Good

Kenneth Engstrom

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Team Garnet on 7 May 2024
Thank you for staying with us and for your feedback

10/10 Excellent

SHEMA

Liked: Cleanliness, staff & service, property conditions & facilities
I never have a problem with Garnett. It’s convenient and affordable. Staff is always accommodating.
Stayed 2 nights in May 2024
Response from Team Garnet on 6 May 2024
Thank you for staying with us and for your feedback, Shema

8/10 Good

Tara

Travelled with family
Liked: Amenities
Room was large and spacious, it was updated but still had some older features. I felt it had value for the fee payed. Good location with access to main routes for Disney, airport and exploring Orlando. Would stay again.
Stayed 5 nights in Apr 2024
Response from Team Garnet on 5 May 2024
Thank you, Tara for staying with us and for your feedback

6/10 Okay

Jessica

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Convenient being so close to airport at a great price. Stayed here multiple times. The last time they gave us a room that hadn't been fully cleaned. The bathroom was nasty and had dried pee on the toilet. As well as shampoo on the bathtub floor. The staff is very nice though. The oldest lady at night always is nice to have a talk with.
Stayed 1 night in Apr 2024
Response from Team Garnet on 4 May 2024
Thank you Jessica jfor staying with us and for your review. We will let the night lady, Naomi, know of your feedback

8/10 Good

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price this was a great place to stay.
Stayed 1 night in Apr 2024
Response from Team Garnet on 2 May 2024
Thank you Brianna for staying with us and for your feedback

4/10 Poor

Amir Asr

Stayed 7 nights in Apr 2024
Response from Team Garnet. on 20 May 2024
We're truly sorry that we didn't meet your expectations. We appreciate you taking the time to share your experience

6/10 Okay

Danesa

Stayed 2 nights in Apr 2024
Response from Team Garnet on 19 May 2024
Thank you for staying with us

10/10 Excellent

Joseph, Kingsport

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The locks were all broken and you could see right in our hotel room. Was not a good place. Breakfast was inedible. I’m sure there were ladies of the night here. Neighborhood not good to walk around. The place is in disrepair. You get what you pay for here.
Stayed 1 night in Apr 2024
Response from Team Garnet on 29 Apr 2024
Thank you for voicing your concerns. We will continue to work on those areas

10/10 Excellent

Katiria Ramirez

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024
Response from Team Garnet on 27 Apr 2024
Dear guest thank you for taking the time to leave us a review. We hope to see you soon

4/10 Poor

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were horrible, Wood floor was warped because of the possible flooding throughout the room. The ceiling had been repaired, but two different colored paint on the ceiling… bathroom seat faucet handles were both broken off. There is bugs in the bathroom. The tub was rusted. The furniture was old worn, scratched and spilled on the television didn’t work. There was no information on the hotel in the room. There was no do not disturb sign in the hotel room. (I asked for these to be fixed and do not disturb sign. I was told they would be right on it, and they never did it.)… The sheets were still stained and they were burn holes in them. There was no FM radio. The locks were working are the time it was like going to a third world country The only thing I can say is the pool and the pool area
Stayed 3 nights in Apr 2024
Response from team garnet on 23 Apr 2024
Dear guest,We are very sorry, we couldn't meet your expectations. We will keep all your concerns to better improvement if necessary.

10/10 Excellent

will

Stayed 1 night in Apr 2024
Response from Team Garnet on 13 May 2024
Thank you for staying with us, Will, and for your feedback

8/10 Good

Rodolfo

Travelled with partner
Liked: Staff & service
Location is ok,
Stayed 2 nights in Apr 2024
Response from Team Garnet. on 22 Apr 2024
Thank you for staying with us and for your feedback

4/10 Poor

Debbie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs a lot of maintenance and updates!
Stayed 1 night in Mar 2024
Response from Team Garnet on 21 Apr 2024
Dear guest, thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately.

8/10 Good

Wallace

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Garnet on 22 Apr 2024
Dear guest,Thank you for taking from your time and scoring us

2/10 Terrible

Eric Domingo

Travelled with group
The reception is simply stupid for not providing th exact number of towels for the guests.
Stayed 1 night in Apr 2024
Response from Team Garnet on 21 Apr 2024
Thank you for choosing Garnet Inn and Suites

8/10 Good

Sergi, Caguas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot water, excellent air conditioner, great staff
Stayed 3 nights in Apr 2024
Response from Team Garnet on 15 Apr 2024
Thank you, Sergi, for staying with us and for your review

4/10 Poor

SAMANTHA

Disliked: Cleanliness
Verynoisy
Stayed 7 nights in Apr 2024
Response from Team Garnet on 14 Apr 2024
Sorry your stay was not a pleasant one.But we appreciate your staying with us

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Good price
Stayed 1 night in Feb 2024
Response from Team Garnet on 10 Apr 2024
Thank you!

10/10 Excellent

Miosotis

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio 👍
Response from Team Garnet on 10 Apr 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 Good

Hamid

Stayed 1 night in Apr 2024
Response from Team Garnet on 9 Apr 2024
Thank you for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. We look forward to welcoming you back.

10/10 Excellent

Lili

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of space pretty quite staff was really nice
Stayed 2 nights in Mar 2024
Response from Team Garnet on 8 Apr 2024
Thank you for staying with us. We appreciate your feedback

8/10 Good

marlenis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Team Garnet. on 8 Apr 2024
Thank you Marlenis for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. We look forward to welcoming you back.

2/10 Terrible

Honey Shane

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so dirty. Smells like molds they don’t have cancellation policy so they will never refund you if you decide to leave even for health safety reasons. My child has asthma and is very sensitive I tried explaining it to the front desk lady even offered to give her the first night but refund the remaining days booked and she refused. Offered to move us but the issue is from the front to the rooms it’s smells and it’s dirty. My son started to wheeze and we left at 3am without a choice.
Stayed 3 nights in Apr 2024
Response from Team Garnet. on 7 Apr 2024
Dear guest, We're sorry to hear that you had an unpleasant experience at our hotel. We apologize for any inconvenience or discomfort it may have caused. We have spoken with our staff and are taking steps to ensure that this doesn't happen again. Your feedback is important to us and helps us grow.

8/10 Good

Nicolas

Liked: Staff & service, property conditions & facilities
Towels was very old and not looking good
Stayed 1 night in Apr 2024
Response from Team Garnet on 6 Apr 2024
Thank you for staying with us. We will address your cponcerns with our housekeeping manager

10/10 Excellent

Fred, Humble

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place for the price. I've been in $200/night hotels that are not this nice.
Stayed 1 night in Mar 2024
Response from Team Garnet on 1 Apr 2024
Dear guest,We are glad to hear that you had a good stay with us. We hope to see you soon!

2/10 Terrible

Adham Mahmoud

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean, the smell was bad, housekeeping was terrible. There is no service at all in this hotel
Stayed 9 nights in Mar 2024
Response from Team Garnet on 1 Apr 2024
We take your feedback very seriously, and we're truly sorry to hear about your negative experience. We will work hard to improve our services.

6/10 Okay

Mario

Travelled with partner
Liked: Staff & service
could use a deep cleaning of the carpets to improve smell.
Stayed 4 nights in Mar 2024
Response from Management on 1 Apr 2024
Dear guest,We appreciate your feedback

10/10 Excellent

Ronaldo

Stayed 1 night in Mar 2024
Response from Team Garnet on 20 Apr 2024
Dear guest we appreciate your feedback, we hope to see you back soon!

4/10 Poor

Ravi

Disliked: Cleanliness, property conditions & facilities
washroom was filty and dated
Stayed 3 nights in Mar 2024
Response from Team Garnet on 1 Apr 2024
We are sorry you were unhappy with your stay

2/10 Terrible

Troy

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Garnet on 1 Apr 2024
Good afternoon, We apologies for any situation you may have encounter.