All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We found that the sheet door opened too close to the toilet
Could be an accident waiting to happen.
Mara
Stayed 1 night in May 2024
Response from Jess on 20 May 2024
Hi Sherri, Thank you for your review and feedback on the shower door, we do add the door stoppers onto the toilet to prevent them hitting hard but will have a look into other options. Were so pleased you enjoyed your stay and we cant wait to welcome you back in future. Kind Regards,JessFront Office Manager
Hi Steven, Thank you for your great review. We're so pleased you enjoyed your stay with us and look forward to seeing you in future. Kind Regards,JessFront Office Manager
We loved our stay! Very friendly staff, great location - will definitely stay here again.
Karl
Stayed 2 nights in Nov 2023
Response from Lisa on 12 Jan 2024
Dear Karl, Thank you so much for your kind words about our team and the property's location. We are so proud to hear that you enjoyed your time with us and we look forward to having the opportunity to welcome you back again soon.Kind RegardsLisaGuest Service Agent
Dear Rakesh Thank you so much for the 5-star review! I hope we have the opportunity to welcome you back to our region again soon. Kind Regards, Lisa Guest Service Agent
Lovely studio room with very comfy king bed. Great tea selection and nice touch with fruit at reception.
Expensive without our Rewards redemption option.
Joanne
Stayed 1 night in Dec 2023
Response from Lisa on 1 Jan 2024
Dear JoanneThank you so much for taking the time to review Quest Orange. We're pleased to hear you had a comfortable and enjoyable stay with us. I hope we have the opportunity to welcome you back to our region again soon and if I can assist at all with a future stay, please do not hesitate to reach out, it would be my pleasure to assist.Thank you for taking the time to support us with your valuable feedback!Kind Regards,LisaGuest Service Agent
2/10 Terrible
Andrew Thomas
19 Dec 2023
Andrew Thomas
Stayed 1 night in Dec 2023
Response from Jess on 15 Jan 2024
Hi Andrew,Thank you for your great review! Were so pleased you enjoyed your stay. Kind Regards,Jess
10/10 Excellent
Ben
3 Dec 2023
Staff were amazing!
Ben
Stayed 1 night in Dec 2023
Response from Jess on 5 Dec 2023
Hi Ben, Thank you for your great review! Were so pleased you enjoyed your stay and hope to welcome you back in future. Kind Regards,Jess
Hi Michelle, Thank you for your great review! Were so pleased you enjoyed your stay and look forward to welcoming you back in future should you be in Orange. Kind Regards,
Very convenient way to travel and nice place to stay. Has all kitchen facilities. Large rooms. good light. nice staff
Elizabeth
Stayed 1 night in Nov 2023
Response from Jess on 17 Nov 2023
Hi, Thank you for your great review!! Were so pleased you enjoyed your stay and look forward to welcoming you back in future should you be in the Orange Region. Thank you,JessFront Office Manager
Substandard room cleaning. Rubbish not removed, bathroom and toilet left unattended. Not value for money.
Peter
Stayed 2 nights in Nov 2023
Response from Jess on 6 Nov 2023
Hi Peter, Thank you for your time on the phone just now. Again, I am so sorry to hear about the service you received during your stay with us, this is certainly not the standard we provide and I am disappointed to hear how this impacted your stay. I value your feedback so we can keep improving in this space. I am so glad to hear you enjoyed the room itself and the rest of your stay. Should you have future travel plans please reach out and I would be happy to assist. Kind Regards,JessFront Office Manager
Hi, Thank you for your great review!! Were so pleased you enjoyed your stay and cant wait to welcome you back in the future. Kind Regards,JessFront Office Manager
Great location for family to stay and walk everywhere. Close to town, but still very quiet.
Kiri
Stayed 1 night in Oct 2023
Response from Jessica on 24 Oct 2023
Hi, Thank you for your great review!! Were so pleased you enjoyed your stay and look forward to welcoming you back in future. Kind Regards,JessFront Office Manager
10/10 Excellent
Joanne
Travelled with family
14 Aug 2023
Liked: Cleanliness, staff & service, room comfort
One night stay
Family of 5 - one night stay in Orange, location and room was great - a little expensive but had a kitchen and 3 rooms with 2 bathrooms. Parking and access was good. We had breakfast in the cafe attached to the hotel which was very nice with great service.
Joanne
Stayed 1 night in Aug 2023
Response from Jess on 15 Aug 2023
Hi, Thank you for your great review!! Were so pleased to hear you enjoyed your stay and look forward to welcoming your family back in future! Kind Regards,Jess
Great place to stay for the night. Walking distance to shops and dining places in Orange.
We had a one bedroom apartment and there was plenty of space and everything you needed. Parking was easy and about half was under cover.
Would definitely stay there again.
Kate
Stayed 1 night in Aug 2023
Response from Jess on 8 Aug 2023
Hi Kate,Thank for your wonderful review! We're pleased you enjoyed your stay with us and cant wait to welcome you back in future. Kind Regards,
Hi Robert, Thank for your wonderful review! Were so pleased to hear staff were all friendly and helpful - we pride our self on delivering the best guest experience possible. Kind Regards,
Good location near the station but still quiet. Close to many restaurants & pubs. Easy walk to Orange Main Street & shops
Kim
Response from Jess on 8 Jun 2023
Hi, Thank you for your great review! We are so pleased to hear you enjoyed your stay and look forward to welcoming you back in future should you be in Orange. Kind Regards, JessFront Office Manager
HI Cathy, Thank you for your great review! Were so pleased you enjoyed your stay and look forward to welcoming you back in future. Kind Regards,JessFront Office Manager
HI Fiona, Thank you for your great review! Were so pleased you enjoyed your stay and look forward to welcoming you back in future. Kind Regards,JessFront Office Manager
8/10 Good
Russell
8 Mar 2023
Russell
Stayed 1 night in Feb 2023
Response from Jess on 17 Mar 2023
Hi Russell, Thank you for your great review! We look forward to welcoming you back in future. Kind Regards,Jess
From the call to confirm my arrival to the flexible check-out time to accommodate a meeting, my stay here was delightful. The rooms are clean, airy and well-maintained, while the special touch of a night-time tea was appreciated.
Sarah
Stayed 1 night in Feb 2023
Response from Jess on 16 Feb 2023
Hi Sarah, Thank you for your great review!! Were so pleased to hear you enjoyed your stay and look forward to welcoming you back in future. Kind Regards,JessFront Office Manager
10/10 Excellent
William
9 Feb 2023
William
Stayed 1 night in Feb 2023
Response from Jess on 17 Mar 2023
Hi William, Thank you for your great review!! We look forward to welcoming you back in future. Kind Regards, Jess
Stayed 5 nights and would stay again. Very clean and close to shops and cafes.Staff very pleasing. Cafe on site not open in the morning was the only complaint.
robert
Response from Lisa on 8 Jan 2023
Dear Robert,Thank you for providing such a wonderful feedback about your stay at Quest Orange. I’m thrilled that you enjoyed the experience and that you found the location ideal. Regarding the café on site, we are not part of the same business and the café across the road from us does open early.We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,LisaGuest Service Agent
10/10 Excellent
Natalie
27 Nov 2022
Natalie
Stayed 1 night in Nov 2022
Response from Amy on 28 Nov 2022
Thanks so much Natalie! Love hearing you had such a great stay with us. We hope to see you again soon. Kind Regards, Amy van de Ven Business Owner
We loved our stay here. Staff were lovely, rooms clean and spacious. Convenient to all amenities.
Les and Tina
Stayed 2 nights in Oct 2022
Response from Jess on 30 Oct 2022
Hi Les and Tina, Thank you for the great review! Were so pleased you enjoyed your stay and look forward to welcoming you back in future! Kind Regards, Jess
Great stay. Attention to detail across the property was outstanding
Ross
Stayed 2 nights in Sep 2022
Response from Amy V on 20 Sept 2022
Dear Ross, Thank you so much for a great review! I hope to have the opportunity to welcome you back again soon. Kind Regards, Amy van de Ven Business Owner
Great location!
Perfectly presented room, filled with warmth, soothing music and chocolate😊😊😊
THANK YOU
Anne
Stayed 1 night in Sep 2022
Response from Amy V on 20 Sept 2022
Dear Anne, Thank you so much for a great review! I hope to have the opportunity to welcome you back again soon. Kind Regards, Amy van de Ven Business Owner
So glad these we selected this derived apartment to stay for our holiday in Orange. It was perfect for us and our 2 kids. Would recommend to our friends.
Anna
Stayed 2 nights in Jul 2022
Response from Amy van de Ven on 8 Jul 2022
Hi Anna,
Thanks so much! It was a pleasure having your family with us.
Safe Travels & we hope to see you again soon.
Kind Regards,
Amy van de Ven
Business Owner
4/10 Poor
Anthony
Travelled with family and small children
15 Jun 2022
Cracks and noises all night. Writing this at 3am. No sleep yet......
Anthony
Stayed 1 night in Jun 2022
Response from Amy- Business Owner on 16 Jun 2022
Hi Anthony,
As the owner and onsite manager i am disappointed you did not try to contact me to rectify this during your stay with us?
I work extremely hard to ensure everyone has a great experience and more importantly an even greater sleep during your stay, after all we are in the business of sleep.
I would like to investigate this 'cracking' noise further as I am not familiar with this noise. If you could please contact me directly at avandeven@questapartments.com.au
I hope future guests reading this review will now know to always contact us anytime of day or night should they require absolutely anything.
I look forward to hearing from you soon Anthony.
Kind Regards,
Amy van de Ven
Business Owner
Dear Paul,
Thank you so much for taking the time to review Quest Orange.
We're pleased to hear you had a comfortable and enjoyable stay with us. I look forward to welcoming you back to our region again soon.
I hope you and your loved ones had a wonderful Easter.
Kind Regards,
Amy van de Ven
Business Owner
Dear Peter,
Thank you so much for taking the time to review Quest Orange.
We're pleased to hear you had a comfortable and enjoyable stay with us. I look forward to welcoming you back to our region again soon.
I hope you and your loved ones had a wonderful Easter.
Kind Regards,
Amy van de Ven
Business Owner
Booked for my daughter and her husband for their first wedding anniversary. . My daughter spoke volumes about the great spacious room, friendly staff and the beautiful welcome on arrival. Situated close to main shopping and restaurants made this even more convenient.
Carolyn
Stayed 1 night in Feb 2022
Response from CS on 13 Feb 2022
Hello Carolyn,
Thank you so much for your wonderful review! It was amazing having your family stay with us and of course, we cannot wait to welcome them back with open arms. Regards, Quest Orange
8/10 Good
John
Travelled with partner
11 Feb 2022
Liked: Cleanliness, staff & service, amenities
Bathroom design poor,
Toilet too close to vanity. Toilet roll holder too close to toilet seat A larger person would not fit.
Shower door bangs into toilet.
John
Stayed 1 night in Feb 2022
Response from CS on 13 Feb 2022
Hi John,
Thank you for choosing Quest Orange for your accommodation. We have taken note of your concerns. While this isn't something that can be easily changed, I'm happy to advise that it isn't the same in every room. For your next stay we will ensure that we assign you a different room. We trust everything else was to your satisfaction John.
Regards, Quest Orange