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Reviews of Motel 6 Anaheim Hills

2 out of 5
Motel 6 Anaheim Hills
5710 East La Palma Ave, Anaheim, CA

Reviews

6.2
Rating 10 - Excellent. 184 out of 1002 reviews" "
Rating 8 - Good. 258 out of 1002 reviews" "
Rating 6 - Okay. 215 out of 1002 reviews" "
Rating 4 - Poor. 163 out of 1002 reviews" "
Rating 2 - Terrible. 182 out of 1002 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a good restful stay
Stayed 2 nights in Apr 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Hot some great sleep
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi SeanThanks for your review, we really appreciate the support. Lilith#Team6

2/10 Terrible

Shraddha

Stayed 1 night in Mar 2024

2/10 Terrible

Keila

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello so sorry about this but I wasn’t comfortable, i was kinda itchy , i saw a few roaches , So what can we do about this 103$ that was charged to my card .
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Todd

Quick check in and plenty of parking
Stayed 3 nights in Mar 2024
Response from Nancy Y. on 2 Apr 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 Okay

Kimlien

Travelled with family
The room was spacious
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on 25 Mar 2024
Hi Kimlien,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

manjeet kaur

Travelled with family
Door lock was broken .
Stayed 1 night in Feb 2024
Response from Nancy Y. on 5 Mar 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nancy Y. on 7 Mar 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nancy Y. on 7 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Craig

Great Bed
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 26 Feb 2024
Hi Craig,Thank you for the perfect rating!Lilith#Team6

4/10 Poor

Melina

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom was dirty with heaven knows what on the walls & baseboards. The tiles were coming off in the bathroom as well as the shower faucet. The grout looked moldy. The room smelled very musty. None of the electrical outlets in the room worked except in the bathroom so I had to charge my electronics in there overnight.I expected more for Anaheim Hills which is a more affluent community.
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on 29 Jan 2024
Hi Melina,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Saul

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Chelsea, Westminster

Stayed 1 night in Dec 2023

10/10 Excellent

Erick

Liked: Amenities
I have always felt welcome by the staff at the Motel 6 in Anaheim Hills. They are attentive to my needs as well as the other motel guests.
Stayed 5 nights in Dec 2023
Response from Brand Experience Team on 4 Jan 2024
Hi Erick,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

4/10 Poor

Quinton

Travelled with family
Disliked: Cleanliness, staff & service
Don’t expect much
Toilet would not fully flush. Half of the lights were non functioning. We had a room for 6 (3 queen beds) and only received 2 towels. No shampoo provided. Microwave tripped circuit. Could not use. We slept and got out
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 4 Jan 2024
Hi Quinron,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Adelino

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room needs some fixing. From the second balcony, I saw a male going through the trash bin for more than 1/2 hour or so.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 4 Jan 2024
Hi Adelino,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

Juanito

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
La puerta principal de mi avitacion estaba quebrada y termino llevando mi equipaje en mi toca y mi suegra me prestó una avitacion más seguro.
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Janet

Disliked: Staff & service, room comfort
Stayed 7 nights in Dec 2023

4/10 Poor

Susan

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Is convenient & food readily available. At 4pm room was still not cleaned. However, only two very scratchy bath towels, one tiny bar of soap, has fridge & microwave stuffed in a spot it shouldn't be. Coffee I lost my glasses & couldn’t find a number to call & ask. A friend found a number, thy said they'd check with housekeeping. Never called back.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi SusanAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

4/10 Poor

Krystle

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Jose

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Not recommend this place.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 6 Nov 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Good

Valentine

Business traveller, Travelled with partner
Good price
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was terrible, I don’t even know where to begin. The room smelt of cigarette smoke. It was dirty. The area is definitely not safe with how much foot traffic and screaming and yelling occurred in the 15mins I was there. We didn’t stay any longer . We felt unsafe and unsanitary.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Adan Mares

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a place to go roaches in the beds used restrooms dirty trash left in the room. Had to leave and book elsewhere and they had the nerve to say we stayed all night! Not even if you payed me! Disgusting don’t recommend to anyone
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 30 Oct 2023
Hi Adan Mares,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 Poor

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The workers were very nice but the place is super dirty!
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 30 Oct 2023
Hi Maria,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Not bad for the price.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 30 Oct 2023
Hi Ashley,Thank you for positively rating your stay!!Lilith#Team6

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

4/10 Poor

Patrick

Disliked: Cleanliness, property conditions & facilities
Very dirty, and smells. Poorly cleaned
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 24 Oct 2023
Hi Patrick,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Charmaine

Stayed 3 nights in Oct 2023

6/10 Okay

Joshue

Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay if female solo
The man at check in was nice, but the property is very sketchy. Only 2 outlets in the whole room worked, no hair dryer, no breakfast, the pool wasn’t clean, tons of people just loitering around the property. If you’re a solo female, find somewhere else.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 17 Oct 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

David

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The area around the motel is pretty nice and quiet. However, this Motel 6 is a neighborhood unto itself and it is a slum. As a smoker, I was glad they had smoking rooms. I spend my first night in a non-smoking room, then I was put into a smoking room. Well the non-smoking room had an ash tray in it, while the smoking room did. There was yelling in the parking lot between 2 or 3 individuals at 3 am, which left my dog acting "spooked" the next morning. The price is OK, the neighborhood is OK, but the motel, itself, has some undesirable street people living there short and long term. I don't know where they came from, but this Motel 6 is a "slum within a nice neighborhood..."
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on 18 Sept 2023
Hi David,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Alyssa

Disliked: Staff & service, property conditions & facilities
Unfortunately not a great stay. The room was dirty and there was no hot water to shower with
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Alyssa,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

isaura

Travelled with family
Disliked: Amenities, property conditions & facilities
When I arrived they gave me a room with dirty sheets. There was a weird odor in the sheets. I requested sheets to be changed next day on the beds. And it was and they cleaned the room well. I booked this hotel due to hot tub. When I asked I was told it was not working. So yes, I was disappointed. But front desk they are very friendly. What I requested, they addressed right away.
Stayed 3 nights in Sep 2023

8/10 Good

Deanna

Stayed 1 night in Sep 2023

6/10 Okay

Arvin

Travelled with family, Travelled with group
Liked: Staff & service
Room not clean
The room it self was too dirty and I was not pleasant with it at all.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 11 Sept 2023
Hi Arvin,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Josette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how big the room is!
Stayed 1 night in Aug 2023
Response from Nancy Y. on 5 Sept 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities, room comfort
TV didn’t work at all it smelt the ppl working were awesome but it was a nasty place tbh
Stayed 2 nights in Aug 2023
Response from Nancy Y. on 15 Aug 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Mariana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
It was dirty not what I expected from the photos seen online couldn’t really sleep knowing everything was stained and dirty
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 7 Aug 2023
Hi Mariana,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

4/10 Poor

Jane

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for us. The bed was nice and firm. And the air conditioning was great. On the other hand, there was no shampoo or blow dryer, vey skimpy towels, no cable on tv. This is a rundown,gloomy place.
Stayed 5 nights in Jul 2023
Response from Brand Experience Team on 31 Jul 2023
Hi Jane,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Jamie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was dirty. Dirty towel on sink, dirty towel in refrigerator, toilet was dirty, hair on floor, hair in bed, carpet is filthy, floor was sticky, bedding skirt was ripped and tattered. Very sketchy place, felt very uncomfortable.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 31 Jul 2023
Hi Jamie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Sergio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ghetto of Anaheim hills
A lot of bad people, mice and roaches, needs updating and security, would stay again cause I’m a degenerate
Stayed 3 nights in Jul 2023
Response from Brand Experience Team on 25 Jul 2023
Hi Sergio, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

4/10 Poor

Harold

Disliked: Cleanliness, property conditions & facilities
This motel was terrible, never again
Stayed 1 night in Jul 2023

6/10 Okay

Fernando Alonso

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jun 2023

2/10 Terrible

Ruben

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Floor was beat up, my kid found dead cockroaches under bed.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 26 Jun 2023
Hi Ruben,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6

4/10 Poor

Salvador

Stayed 1 night in Jun 2023

4/10 Poor

Sandra, Orosi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023