Gazebo

Reviews of La Quinta Inn & Suites by Wyndham Ocala

2.5 out of 5
La Quinta Inn & Suites by Wyndham Ocala
3530 SW 36th Ave, Ocala, FL

Reviews

7.2

Good

Rating 10 - Excellent. 323 out of 1000 reviews" "
Rating 8 - Good. 267 out of 1000 reviews" "
Rating 6 - Okay. 161 out of 1000 reviews" "
Rating 4 - Poor. 123 out of 1000 reviews" "
Rating 2 - Terrible. 126 out of 1000 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

ABDOOL

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet in the room and around the area was very dirty.Bathroom door couldn't close properly
Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello ABDOOL,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Guest satisfaction is important to us, and we will address these concerns with our team to ensure a better experience for future guests. If you have any further feedback, please feel free to reach out to our management team.

2/10 Terrible

Cassandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Manager on 27 May 2024
Hello Cassandra, We are sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any concerns you may have. We value your feedback and would appreciate the opportunity to address them.

6/10 Okay

Timothy

Liked: Staff & service, property conditions & facilities
Property itself is nice. Not enough parking on property especially when patrons have trailers. Heard a large disturbance and fight around 2am with people banging into walls and doors. Staff very pleasant. Carpets in hallway old and not well maintained. Fitness room amenities very good given age but many options and good space to work it in.
Stayed 3 nights in Apr 2024
Response from Manager on 24 May 2024
Hello Timothy,We appreciate your feedback on our property and the friendliness of our staff. We'll share your parking and noise concerns with our team for review. Our fitness room amenities and space are designed to provide a good workout experience. Thank you for mentioning it.

2/10 Terrible

Tami

Disliked: Cleanliness, staff & service, property conditions & facilities
It was filthy
Stayed 6 nights in May 2024
Response from Manager on 24 May 2024
Hello Tami,We're sorry to hear about your experience. Your feedback is valuable to us for improving our services. Rest assured, we will look into this matter promptly. Thank you for bringing this to our attention.

2/10 Terrible

Christa

Disliked: Amenities
Dirty carpets throughout, wall paper peeling, dead bugs in hallway windows. Loud throughout night with freeway and road traffic. Constant mechanical noises thought night that kept us up.
Stayed 2 nights in May 2024
Response from Manager on 6 May 2024
Hello Christa,We regret to hear about your experience and appreciate you sharing your feedback with us. Your comments will be shared with the team to address any necessary improvements. Our location near the freeway does come with traffic noise, but we apologize if this disturbed your stay. We hope you will consider reaching out to management directly with any further concerns.

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Ted,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay!

2/10 Terrible

Sharika

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Sharika, We are sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us with any feedback you may have so we can address any issues and improve our services. Hope to welcome you back in the future for a better experience.

8/10 Good

Lori

Travelled with group
The staff was wonderful,
Stayed 3 nights in Apr 2024
Response from Manager on 19 Apr 2024
Hello Lori,We are thrilled to hear that you enjoyed the service provided by our staff. If you have any future travel plans, we would love to welcome you back for another outstanding experience.

10/10 Excellent

Honorea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024
Response from Manager on 19 Apr 2024
Hello Honorea,We are pleased to hear that you found our hotel very clean. We strive to provide a high standard of cleanliness for all our guests to enjoy during their stay. Thank you for taking the time to share your feedback with us.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello John,We appreciate your feedback regarding our pet-friendly policy. Guest satisfaction is important to us, and we are glad you had a positive experience with your furry friend during your stay. Thank you for choosing our hotel for your visit.

6/10 Okay

Tracy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room itself was ok. The hallways were gross. Wallpaper peeling off the walls, carpet stained, elevator dirty. In much need of renovations and upkeep. Staff were lovely and grounds were just fine.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Tracy, Thank you for sharing your feedback with us. We appreciate your kind words about our staff and grounds. Your comments regarding the condition of the hallways have been noted, and we will pass them along to our management team for their review and consideration. We strive to continuously improve our facilities for all our guests' comfort and satisfaction.

6/10 Okay

Marie

Liked: Staff & service
Disliked: Property conditions & facilities
It is VERY OLD, the carpets in the hallways are FILTHY
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Marie, We appreciate your feedback and will address the cleanliness concerns mentioned. Your comments are valuable for us to improve our services for future guests. Thank you for sharing your experience with us.

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to highway and shopping
Stayed 3 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello christine,We're pleased to hear you found our location convenient for getting around and exploring the nearby shopping opportunities. Should you have any future concerns, we recommend reaching out to management directly. Your feedback is appreciated, and we hope to welcome you back again soon.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Emily,We are delighted to hear that you found our staff to be super friendly. We strive to provide excellent service to all our guests and it's always encouraging to receive positive feedback. Your kind words will be shared with our team to continue delivering exceptional experiences.

8/10 Good

Jorge

Liked: Staff & service
The walls were damage in the hallways.
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Jorge,We appreciate your feedback regarding the hallway walls and will ensure it's shared with the appropriate teams for their awareness and action. Thank you for bringing this to our attention.

10/10 Excellent

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was awesome! Much was older furniture and amenities. Wall paper peeling in hall. Communal areas were dirty and not well maintained.
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello James,We appreciate your kind words about our staff's service. We value your feedback on our amenities and communal areas as we strive to improve our guest experience continually. Thank you for bringing these matters to our attention.

10/10 Excellent

Philip

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Philip,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe, polite and helpful staff, at a very fair price. Easy walk to dinner options.
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Scott,Thank you for sharing your positive experience with our clean and safe hotel, friendly staff, and convenient location near dining options. We appreciate your feedback and hope to welcome you back in the future.

6/10 Okay

Kenneth

Business traveller
Liked: Staff & service
Carpet in corridors are very dirty. That makes for a bad first impression as you walk to your room. Rooms were clean but need better maintenance.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Kenneth,We appreciate your feedback regarding the cleanliness of our corridors and the maintenance of our rooms. Your comments have been noted for our continuous improvement. Our team strives to enhance all aspects of our guests' experience.

8/10 Good

Lisa

Stayed 1 night in Mar 2024
Response from Manager on 3 Apr 2024
Hello Lisa, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Kathy

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Low pet fees! However, the inside is a dump. Horrible beds. The outside/landscaping is nice. Pretty quiet because not many people were staying there (it is truly uncared for).
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Kathy, We appreciate your feedback on our pet fees and the tranquil surroundings of our property. We regret to hear that your expectations regarding the room fell short. Our team strives to provide comfortable accommodations for all guests. Your observations on the landscaping are noted as we aim to maintain a pleasant environment for our visitors. Thank you for sharing your thoughts with us.

4/10 Poor

Vicki

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were told ahead of our visit that we would have hypoallergenic bedding. Our room had all feather pillows and there were feathers on the bed. We were told there were no hypoallergenic pillows available. We had to go to another hotel.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Vicki, We apologize for any inconvenience you experienced during your recent stay. For any future requests or concerns regarding bedding, we recommend contacting management to ensure the best possible stay. Your feedback is valuable to us and will be shared with the team for further improvement.

6/10 Okay

Bart

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Bart, We're sorry to hear that your experience was not perfect. Please feel free to reach out to us with any specific feedback you have so we can address any concerns you may have.

10/10 Excellent

Albert, Albert Lea

Business traveller
Liked: Cleanliness, staff & service
The property needs some repairs and updating .
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Albert,Thank you for sharing your feedback with us. We appreciate your comments and will pass them along to the relevant teams for their consideration and attention. We strive to continuously improve our facilities to enhance our guests' experience.

8/10 Good

Terri

Stayed 1 night in Mar 2024
Response from Manager on 14 Apr 2024
Hello Terri,We are delighted to hear that you had a pleasant stay with us. Should you have any suggestions or concerns, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Good

Sol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exactly as expected. Thank you
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Sol,We are pleased to hear that your stay met your expectations. If you have any further feedback or need assistance, please don't hesitate to reach out. We look forward to welcoming you back in the future.

8/10 Good

Sally

Liked: Staff & service
Property seemed old and dark- elevator floors were dirty and carpets had seen better days
Stayed 2 nights in Mar 2024
Response from Manager on 17 Mar 2024
Hello Sally,We appreciate your feedback and will share your observations with our team for review and improvement. Our aim is to provide a comfortable stay for all our guests. Thank you for bringing this to our attention.

2/10 Terrible

Jacquelyn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy, person at reception was great, by himself and over worked, I had to wipe down the room, room stunk, really too bad, had been a nice place once, people were taking pics in the halls and stairwells because it was so dirty, we moved after 1 night.
Stayed 4 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Jacquelyn,We appreciate your feedback and are pleased to hear you enjoyed our reception service. It's unfortunate to learn about your experience with cleanliness, and we will address this with our team. Thank you for bringing this to our attention.

6/10 Okay

Kevin

Travelled with partner
Disliked: Property conditions & facilities
It was ok. The hotel is in need of upgrades. Definitely pricey for what it is.
Stayed 2 nights in Mar 2024
Response from Manager on 9 Mar 2024
Hello Kevin,We appreciate your feedback and will take your comments into consideration for future improvements. Our rates are in line with similar establishments in the area to provide a comfortable stay. Should you have any further comments or concerns, please do not hesitate to reach out to our management team directly.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Feb 2024
Response from Manager on 7 Mar 2024
Hello Robert,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Frederick C

Travelled with family
Liked: Cleanliness, staff & service
Clean, Old hotel peeling paint worn carpet ect. Clean and had a good bed
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello Frederick C,Thank you for sharing your feedback with us. We appreciate hearing that you found our hotel clean and enjoyed your comfortable bed during your stay. Your comments regarding the condition of the property have been noted for our ongoing improvement efforts. Please feel free to reach out to our management team for further assistance.

8/10 Good

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello Roy,We appreciate you taking the time to share your feedback with us. Guest satisfaction is our top priority, and we will address your concerns with our team for further improvement. Your input is valuable to us as we strive to enhance our guest experience.

10/10 Excellent

doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is older and a coat of paint would do wonders. i.e. on our floor there was paint and wallpaper peeling ...
Stayed 3 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello doug, We appreciate your feedback and will share your comments with our maintenance team for further improvement. It's valuable insights like yours that help us enhance our guests' experience. Thank you for bringing this to our attention.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 1 Mar 2024
Hello Dennis,We're thrilled to hear you had a fantastic experience with us! Our team looks forward to welcoming you back soon for another exceptional stay.

4/10 Poor

amy

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This hotel needs a face lifts. Wall paper peeling off Hallway walls. Not work $167 a night
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello amy, We value your feedback regarding the appearance of our hotel. We apologize for any inconveniences you experienced during your stay. Our team is constantly working on improvements to enhance our guest experience. We recommend reaching out to management directly with any further concerns.

4/10 Poor

David

Travelled with partner
Use this LaQuinta as a last resort. Hallways are dirty, wall paper is falling off. Room was ok.
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello David, We appreciate your feedback and apologize for any inconvenience caused. We will address your concerns with our team to improve our services. Thank you for sharing your experience with us.

2/10 Terrible

Yasmine

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Property was soo out dated and the mold and rooms were falling apart we did not even stay at the hotel the whole booking we left soon as we saw the room
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb 2024
Hello Yasmine, We are disheartened to hear about your recent experience. We take all feedback seriously and will address your concerns with our team for immediate action. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused during your stay.

4/10 Poor

Kate

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Kate, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues.

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Debbie,We are delighted to hear that you enjoyed your stay with us! We appreciate your rating and hope to welcome you back soon for another fantastic experience.

4/10 Poor

Mary

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The first floor was not as awful as the second floor but the second floor hallway, carpet and walls, made the place look like it had been neglected for many years. There are stains on the rugs, stains on the lower walls and the wallpaper is literally hanging off in sheets. We received room service once during our 4 night stay and my employees room service did not include providing her with toilet paper despite the room having none. The front desk staff was very nice and very helpful but I will not be staying at this poorly kept property again.
Stayed 4 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Mary, We appreciate your detailed feedback about your recent stay with us. We'll share your comments with our team for further review and improvement opportunities. It's great to hear the front desk staff made a positive impression on you. We apologize for any inconveniences you experienced and hope to welcome you back in the future for an enhanced experience.

8/10 Good

Andrea

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Andrea,We're delighted to hear you had a positive experience during your stay with us! If you have any further feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Lindsay

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Lindsay,We are delighted to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay!

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
You feel dirty just walking into the room. Stained floors, peeling wallpaper, rough sheets and towels. Friendly staff at least. But I’ll never stay at a La Quinta again.
Stayed 5 nights in Feb 2024
Response from Manager on 21 Feb 2024
Dear Guest, We regret to hear about your recent experience at our hotel and appreciate your feedback. We strive to provide a comfortable stay for all our guests and will address your concerns internally. We value your comments and thank you for acknowledging our friendly staff.

4/10 Poor

Priscilla

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
A sad and not kept up hotel.
Was disappointed in the hotel. The wall paper is peeling off the walls, the carpet was filthy and just overall not taken care of. The room was clean, and the beds were comfortable. We stayed on the 6th flr and there is black mold over the window by the elevator. So happy to only have to be there for one quick night.
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Priscilla, We appreciate you taking the time to share your feedback with us. I'm glad to hear you found the room clean and the beds comfortable during your brief stay. Your concerns regarding the condition of the wallpaper, carpet, and mold will be shared with our team for further review. Our aim is to provide a quality experience for all our guests.

2/10 Terrible

James, Pittsford

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello James, We value your input and regret to hear about your experience. Please do not hesitate to contact us directly to discuss any concerns you may have had during your stay. We strive to ensure all guests have a pleasant visit.

6/10 Okay

David

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid this La Quinta
This hotel was very dated. It desperately needed to be painted and cared after. The most noticeable thing was the very poor condition of the carpet. The carpet in both the room and hallways was in very poor shape with multiple stains. The box spring in the room was visibly stained all the way around. The room smelled musty. There was rust in the tub. The water pressure was very low. I would not recommend staying at this hotel
Stayed 2 nights in Feb 2024
Response from Manager on 19 Feb 2024
Hello David, We're sorry to hear about your experience and appreciate your feedback. We strive to provide a comfortable stay for all our guests and will address your concerns with our team for improvements. We value your input as it helps us better serve our guests.

6/10 Okay

Idamae

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel was okay. The king size bed we had was not comfortable. It felt very "used". The side of the bed hurt our legs when we got out since it had a hard edge around the actual matress.
Stayed 1 night in Jan 2024
Response from Manager on 15 Feb 2024
Hello Idamae, Thank you for sharing your feedback with us. We apologize for any inconvenience caused in regards to the comfort of your bed during your stay. We appreciate your comments and will use them to improve our services. Let us know if there is anything else we can assist you with.

2/10 Terrible

Justin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The whole hotel is filthy. Nasty elevator, nasty bathroom and nasty room in genral
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Justin, We're sorry to hear that you found your stay less than satisfactory. Our team strives to maintain a clean and comfortable environment for all our guests. Your feedback is important to us and will be shared with our housekeeping department for further evaluation. We appreciate your input and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Catherine

Disliked: Staff & service, property conditions & facilities
The place was extremely dirty! The rugs were filthy and the area by the elevator looked like there was mold, the wallpaper was peeling of the walls and the smell was unbearable. Would not stay there ever again!
Stayed 2 nights in Feb 2024
Response from Manager on 14 Feb 2024
Hello Catherine, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Our housekeeping team diligently works to maintain cleanliness standards throughout the property. We appreciate your feedback regarding the rugs, wallpaper, and odor, and will address these with our team for improvement. We hope you will consider giving us another opportunity to provide you with a more satisfactory experience in the future.

8/10 Good

catherine, Nantucket

Liked: Cleanliness, staff & service
Easy check in. Friendly staff
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello catherine, Thank you for sharing your positive experience with us! We're delighted to hear that you found our check-in process to be seamless and our staff to be friendly. It was a pleasure having you as our guest, and we hope to welcome you back again soon.