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Reviews of avid Hotel Ocala Downtown, an IHG Hotel

2.5 out of 5
avid Hotel Ocala Downtown, an IHG Hotel
1626 S Pine Ave, Ocala, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 226 out of 357 reviews" "
Rating 8 - Good. 67 out of 357 reviews" "
Rating 6 - Okay. 33 out of 357 reviews" "
Rating 4 - Poor. 14 out of 357 reviews" "
Rating 2 - Terrible. 17 out of 357 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Yesica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like this hotel, it was clean, the beds were super comfortable, some other people On other reviews complain about noises but we did not hear anything and there was a thunderstorm going on. Definitely will stay again here.
Stayed 1 night in May 2024

10/10 Excellent

Marybeth

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, property conditions & facilities
Allhood
Stayed 1 night in May 2024

10/10 Excellent

Denise

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and friendly
Stayed 1 night in May 2024

10/10 Excellent

Michael

Travelled with family
Very nice property.
Stayed 1 night in May 2024

10/10 Excellent

Ronald

Travelled with partner
Liked: Property conditions & facilities
Quiet and very comfortable beds. Very clean room. Breakfast was good with a good variety of items. Very good price for the area
Stayed 1 night in May 2024
Response from Front Desk on 16 May 2024
THANK YOU WE APPRICIATE YOUR REVIEW AN TAKING THE TIME TO DO IT WE HOPE TO SEE YOU AGIAN SOON

10/10 Excellent

Sheila

Travelled with partner
Clean and simple. Good value for one night stopover. Traffic noise is somewhat loud for light sleepers.
Stayed 1 night in May 2024
Response from Front Desk on 7 May 2024
thank you for your review we are glad you enjoyed your stay we hope to see you soon

10/10 Excellent

Emilio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, easy access and great breakfast.
Stayed 1 night in May 2024
Response from Front Desk on 5 May 2024
thank you for your feed back we are glad you enjoyed your stay hope to see you again soon

10/10 Excellent

Juan Carlos

Stayed 1 night in Apr 2024

10/10 Excellent

donal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 5 May 2024
thank you for your feedback hope to see you again soon

6/10 Okay

Ross

Stayed 4 nights in Apr 2024

8/10 Good

Hanano

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Apr 2024
Response from Front Desk on 5 May 2024
thank you for your feedback hope to see you again soon

6/10 Okay

Melanie

Business traveller, Travelled with group
Liked: Staff & service
The room was large it was handicap but had a regular tub/shower. Roll in shower wwas in standard room!?!?
Stayed 3 nights in Apr 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Amenities
Clean, friendly staff
Stayed 2 nights in Apr 2024
Response from Front Desk on 18 Apr 2024
THANK YOU FOR YOUR REVIEW WE HOPE TO SEE YOU AGIAN SOON AN GLAD YOU LIKED THE ACCOMMODATIONS

6/10 Okay

Eduardo

Travelled with partner
Liked: Property conditions & facilities
The installations were well maintained, part of the staff was friendly and helpful (in particular the gentleman that managed breakfast), and location was okay - a short drive to downtown. Having said that, after returning to the hotel on the second day, our room was cleaned but the toilet was clogged, as if the cleaning person dumped the stuff from the trash basket into it. We immediately reported about the clogged toiled and because there was no one to fix it, we were offered two options: take a plunger and unclog it ourselves or change rooms, As inconvenient as it was, we chose the latter. on our third day was room was not cleaned.
Stayed 3 nights in Apr 2024

10/10 Excellent

Karen

Stayed 1 night in Apr 2024
Response from Front Desk on 5 May 2024
thank you for your feedback we hope you will stay again soon

10/10 Excellent

Terence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new - Breakfast food options were great.
Stayed 3 nights in Mar 2024
Response from FRONT DESK on 4 Apr 2024
THANK YOU FOR STAYING WITH US WE ARE GLAD YOU ENJOYED YOUR STAY HOPE TO SEE YOU SOON

10/10 Excellent

Naveen

Stayed 1 night in Apr 2024
Response from Front Desk on 5 May 2024
thank you for the feedback hope to see you again soon

10/10 Excellent

rebeca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an excellent location, is very clean, and has excellent service.
Stayed 3 nights in Mar 2024
Response from FRONT DESK on 4 Apr 2024
WE ARE GLAD YOU ENJOYED YOUR STAY THANK YOU FOR STAYING AN WE HOPE TO SEE YOU AGIAN SOON

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern yet quiet.
Stayed 1 night in Mar 2024
Response from FRONT DESK on 28 Mar 2024
THANK YOU BFOR STAYING WITH US ANENJOYING YOUR STAY HOPE TO SEE YOU SOON

10/10 Excellent

Janine

Stayed 1 night in Mar 2024
Response from Front Desk on 18 Apr 2024
THANK YOU FOR YOUR REVIEW OPE TO SEE YOU AGIAN SOON

10/10 Excellent

Jose

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and the location is great. Good breakfast and comfy bed.
Stayed 1 night in Mar 2024
Response from Front Desk on 28 Mar 2024
THANK YOU FOR STAYING WITH US AN ENJOYING YOUR STAY HOPE TO SEE YOU SOON

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 3 nights in Mar 2024
Response from FRONT DESK on 20 Mar 2024
Thank you, we hope to see you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FRONT DESK on 20 Mar 2024
Thank you, Robert, for staying with us!

4/10 Poor

Keith

Business traveller
Disliked: Property conditions & facilities
I tried checking in at 6pm and was told that the rooms weren’t ready. I asked whether it would be 10 minutes or 2 hours and they couldn’t answer. The front desk is only staffed part of the time and there is no rhyme or reason as to when it would be. The free coffee bar wasn’t stocked reliably and both elevators went down at the same time. Suffice to say that this outlet does not meet the standards that I expect as an IHG Elite member and I will never stay here again.

8/10 Good

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was lovely and kind very accommodating. The room itself was large comfortable very clean. Breakfast was very impressive.
Stayed 1 night in Feb 2024
Response from Jenna on 20 Mar 2024
Thank you, we hope to see you again!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024
Response from FRONT DESK on 20 Mar 2024
Thank you, Joe we hope to see you, again!

10/10 Excellent

TANIA

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very quiet and silent. Pretty clean and safe. Great customer service.
Stayed 1 night in Feb 2024
Response from FRONT DESK on 20 Mar 2024
Thank you so much! We hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The room and other amenities were good. But, the room is very noisy because of the traffic. Would not stay in 401 or any rooms at that end of the building.
Stayed 4 nights in Feb 2024
Response from Front Desk on 27 Feb 2024
Thank you for staying with us. I apologize you had a hard time with the traffic noise, next time you stay we will accommodate you to the back of the hotel for a quieter stay.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk - Aaron on 21 Feb 2024
Thank you for the excellent review! We appreciate your business and hope to see you again.

8/10 Good

derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk - Aaron on 21 Feb 2024
Thank you for your positive review. We appreciate your business and hope to see you again!

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love that it was brand new. The room was excellent, bathroom was superb. The noise from cars down both streets (the hotel is at a busy intersection) was very, very noticeable.
Stayed 1 night in Feb 2024
Response from Front Desk on 18 Feb 2024
Thank you, Frank, for the rating. We hope you come back and visit us again soon!

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean!
Response from Front Desk on 18 Feb 2024
Thank you, Alex, we hope you come back and visit Avid again soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 18 Feb 2024
Thank you, Linda, for the rating. We hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Aaron on 14 Feb 2024
Thank you so much for your 10/10 rating! Come back soon.

8/10 Good

Bradley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of parking.
Stayed 3 nights in Feb 2024
Response from Avid Management on 8 Feb 2024
Thank you for being our guest, and letting us know what we can improve. We do apologize for any inconvenience you had due to parking during your stay.

10/10 Excellent

Linette

Liked: Staff & service, amenities, property conditions & facilities
Súper clean and everything new
Stayed 1 night in Feb 2024
Response from Avid Management on 8 Feb 2024
Thank you for being our guest, and we are thrilled you enjoyed your stay here at Avid Ocala.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VALUE
GREAT location, Safe, and Clean
Stayed 1 night in Feb 2024
Response from Avid Management on 8 Feb 2024
Thank you so much for your review. We are so happy you enjoyed your stay as our guest.

10/10 Excellent

shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The hotel was clean, well kept and the maid service. The woman’s name was Norma is doing an excellent job.
Stayed 2 nights in Feb 2024
Response from Avid Management on 8 Feb 2024
Thank you for your review and the shout out to our amazing housekeeper Norma! We are so happy to have you as our guest.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Avid Management on 8 Feb 2024
Thank you for staying with us and for taking the time to leave a review.

8/10 Good

Luciana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The only issue we had is the bathroom was clogged and we needed a plunger. It was a little bit embarrassing. The rest was fine, room was very clean and almost new. Breakfast was good and receptionist was nice. Easy to park and convenient location.
Stayed 1 night in Jan 2024
Response from Avid Management on 8 Feb 2024
Thank you for staying with us, and we apologize for the inconvenience you experienced during your stay, but are happy to see you enjoyed the room, breakfast, and easy parking. We appreciate all of your feedback.

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk on 1 Feb 2024
Thank you, Jim, for giving us a great review! We hope you stay with Avid again.

10/10 Excellent

Steve

Stayed 1 night in Jan 2024
Response from Front Desk on 1 Feb 2024
Thank you, Steve, for the 10/10 rating! We hope you come back to Avid soon!

10/10 Excellent

Laura

Stayed 1 night in Jan 2024
Response from Front Desk on 1 Feb 2024
Thank you, Laura, for the 10 out of 10 rating. We hope you come back to Avid soon!

10/10 Excellent

Yessica

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Jan 2024
Response from Avid Management on 8 Feb 2024
We love amazing! Thank you for choosing to stay with us and taking the time to leave a review. We appreciate your feedback.

10/10 Excellent

Lisa

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean property. Not a college hangout like other area hotels. Will definitely stay again.
Stayed 3 nights in Jan 2024
Response from FRONT DESK on 28 Jan 2024
Thank you for staying with us an glad you enjoyed your stay we hope to see you again soon

10/10 Excellent

Jody

Stayed 1 night in Jan 2024
Response from Aaron on 14 Feb 2024
Thank you so much for your 5/5 rating! Come back soon.

8/10 Good

William

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from FRONT DESK on 28 Jan 2024
thank you for staying hope to see you again soon

2/10 Terrible

Gavin

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
My wife and I stayed in this hotel because it was the newest and one of the highest rated in Ocala. The first night we arrived the room they had assigned for us had not been cleaned when we walked in. Sheets all over, towels on the floor, trash cans full. They gave us a new room but not the same layout we requested with no price adjustment for the cheaper room we were provided. The next night we arrived and our room keys were disabled. Once again we had to go back to the front desk to this time get new keys made. They did not ask for confirmation of our name or any information before just printing a room key for the room number we told them- seems a little unsafe and sketchy. The staff seemed annoyed and inconvenienced each time we requested them to remedy their errors. The final night of our stay we arrived later in the evening and there was nowhere to park. Cars were pulled up onto the curbs and on the sidewalks and surrounding grass areas. We managed to find a spot when someone was leaving and then the next morning we were blocked in by another vehicle which clearly had nowhere else to park. During our 3 night stay we did not have our rooms cleaned/refreshed or new towels provided once. Overall, this was a terrible experience. Don’t be fooled by the fact that the facility is new, it is not worth the stay.
Stayed 3 nights in Jan 2024
Response from FRONT DESK on 28 Jan 2024
We are sorry for the inconveniences during your stay we hope you will give us the opportunity to fix these issues an you will give us another try

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FRONT DESK on 28 Jan 2024
THANK YOU FOR TAKING OUR SURVEY AN WE ARE GLAD YOU ENJOYED YOUR STAY