I reserved a suite to accommodate my family’s stay while in town for the weekend. As we were traveling from out of state, we had delays at the airport. I called front desk staff to provide notification of our delay in efforts to keep our reservation. We arrived at the hotel close to 1:00AM with our toddler. We were all exhausted from our travels and were very much looking forward to settling in our room and getting much needed rest, specially my toddler. Tia handled our check-in. Unfortunately, she ensured we had a poor and disappointing experience at check-in. She was unprofessional, rude, unwelcoming, and unkind throughout our interactions. I was left feeling uncomfortable when asking simple questions such as ‘what floor is our room in’ as the responses were passive aggressive. I would have opted to pursue other hotel options had it not been past midnight with a toddler with me. I hesitated coming down to purchase water at the front desk as I did not want to interact with Tia given the unpleasant experience. We ended up meeting other staff the next day, all of who were nice and welcoming, specially house keeping staff. I talked to management in regards to my experience, and he graciously waived parking fees due to the inconvenience. While that was very kind of him, I am unsure I will return to this hotel in the future. My family and I shouldn’t have been treated poorly in the first place.