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Reviews of Comfort Inn Oak Ridge - Knoxville

2.5 out of 5
Comfort Inn Oak Ridge - Knoxville
433 S Rutgers Ave, Oak Ridge, TN

Reviews

8.2

Very good

Rating 10 - Excellent. 389 out of 895 reviews" "
Rating 8 - Good. 283 out of 895 reviews" "
Rating 6 - Okay. 115 out of 895 reviews" "
Rating 4 - Poor. 66 out of 895 reviews" "
Rating 2 - Terrible. 42 out of 895 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All things
Stayed 3 nights in May 2024
Response from Raj on 6 May 2024
Thank You for the review.

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very helpful.
Stayed 3 nights in May 2024
Response from Raj on 6 May 2024
Thank You for the review.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great area and convenient to food and shopping
Stayed 2 nights in Apr 2024
Response from Raj on 6 May 2024
Thank You for the review.

8/10 Good

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Raj on 6 May 2024
Thank You for the review.

10/10 Excellent

Susan

Stayed 1 night in Apr 2024
Response from Raj on 6 May 2024
Thank You for the review.

2/10 Terrible

Jacob

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Raj on 24 Apr 2024
Thank You for the review.

6/10 Okay

Zoie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Raj on 17 Apr 2024
Thank You for the review

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Raj on 9 Apr 2024
Thank You for the review.

2/10 Terrible

Shannon

Travelled with family, Business traveller
Disliked: Staff & service
I tried to get partial refund or credit due to an emergency. I talked to multiple members and let them know we checked out. Tried to get ahold of manager. Was never available until the day our reservation ended. She contacted them and said we didnt check out so she would not refund. Poor customer service. Will never stay with them again.
Stayed 5 nights in Mar 2024
Response from Raj on 17 Apr 2024
On behalf of the entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us. We strive daily to make sure we are meeting our guests needs.

6/10 Okay

Scarlett

Stayed 1 night in Mar 2024
Response from Raj on 19 Apr 2024
Thank You for the review.

6/10 Okay

Keith

Travelled with group
Liked: Staff & service
It was just Okay.
Stayed 2 nights in Mar 2024
Response from Raj on 9 Apr 2024
Thank You for the review.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, amenities
Room had been updated with new floors which is nice. The room was clean, good lighting and vent in the bathroom. Breakfast staff was very nice with a good breakfast selection, and large lobby/eating area. The negatives – even though the room was clean, the hallways, elevator areas, and outside entrance were dirty. The toilet was very slow to flush, and sometimes did not work. Heat/ac unit was loud.
Stayed 2 nights in Mar 2024
Response from Raj on 9 Apr 2024
Thank You for the review.

10/10 Excellent

Tara

Liked: Staff & service, amenities
The staff was excellent but the inn is under construction and it is not finished. My first room, the bathroom had broken tile and dirty tub. But the staff gave me a new room with an upgrade. That room was clean and ready for guests. Staff was so helpfy
Stayed 2 nights in Feb 2024
Response from Raj on 7 Mar 2024
Thank You for the review.

8/10 Good

Charlie

Business traveller
Clean rooms
Stayed 1 night in Feb 2024
Response from Raj on 7 Mar 2024
Thank You for the review.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Handicapped Room
The handicapped room was roomy and comfortable.
Stayed 3 nights in Feb 2024
Response from Raj on 15 Feb 2024
Thank You for the review.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
The clock in the room was set to alarm. Did not know that and was awakened a little too early.
Stayed 1 night in Feb 2024
Response from Raj on 15 Feb 2024
Thank You for the review.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean, comfortable, friendly, hot breakfast, only downfall was the shower pressure isn't strong like i like it. Id stay there again
Stayed 1 night in Feb 2024
Response from Raj on 15 Feb 2024
Thank You for the review.

10/10 Excellent

JoEllen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New renovated with just a few minor issues to figure out that only a person staying in the room would notice. Very clean & comfortable. Dining and shopping near by. .
Stayed 1 night in Jan 2024
Response from Raj on 15 Feb 2024
Thank You for the review.

10/10 Excellent

Roger

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and quiet stay. The young lady at the front desk was amazing. I came back because of her.
Stayed 1 night in Jan 2024
Response from Raj on 15 Feb 2024
Thank You for the review.

8/10 Good

Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great coffee and breakfast choices. Room was clean bed was comfortable
Stayed 1 night in Jan 2024
Response from Raj on 15 Feb 2024
Thank You for the review.

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Raj on 15 Feb 2024
Thank You for the review.

8/10 Good

Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room. Great breakfast
Stayed 2 nights in Jan 2024
Response from Raj on 15 Feb 2024
Thank You for the review.

8/10 Good

Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, great breakfast and coffee, employees were very friendly.
Stayed 3 nights in Jan 2024
Response from Raj on 15 Feb 2024
Thank You for the review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great affordable stay
Had a great stay. Room was spacious and very clean. Bed and pillows were comfortable. Bathroom was a bit small but clean. Breakfast served had variety and tasted great. Exercise room had stationery bike, treadmill, elliptical, and dumbbells.
Stayed 3 nights in Dec 2023
Response from Raj on 15 Feb 2024
Thank You for the review.

8/10 Good

Stacy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to many off road parks.
Stayed 1 night in Jan 2024
Response from Raj on 15 Feb 2024
Thank You for the review.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Raj on 15 Feb 2024
Thank You for the review.

10/10 Excellent

William

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Suite was spacious, bed was comfortable, TV excellent. Breakfast was very good.We have stayed in most of the motels on south Illinois in Oak Ridge and this was a better experience than the higher priced motels.
Stayed 2 nights in Dec 2023

10/10 Excellent

Katie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and met our needs for our time spent in Tennessee visiting family.
Stayed 2 nights in Nov 2023
Response from Raj on 4 Dec 2023
Thank You for the review.

4/10 Poor

Jean

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There were roaches in the bathroom
Stayed 6 nights in Nov 2023
Response from Raj on 21 Nov 2023
On behalf of the entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us. We strive daily to make sure we are meeting our guests needs.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet didn’t flush properly. Maint worked on while we were out and it was some better but not fixed.
Stayed 2 nights in Nov 2023
Response from Raj on 13 Nov 2023
Thank You for the review.

6/10 Okay

kirstie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Raj on 13 Nov 2023
On behalf of the entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us. We strive daily to make sure we are meeting our guests needs.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Raj on 13 Nov 2023
Thank You for the review.

2/10 Terrible

Megan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I would not stay here again. The picture on line was NOT the actual location. The place is a huge disappointment. And the room smells a lot.
Stayed 1 night in Nov 2023
Response from Raj on 13 Nov 2023
On behalf of the entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us. We strive daily to make sure we are meeting our guests needs.

10/10 Excellent

Byron

Business traveller
Liked: Cleanliness, amenities
Very clean and nice
Stayed 1 night in Nov 2023
Response from Raj on 13 Nov 2023
Thank You for the review.

8/10 Good

Pamale

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has been here awhile but it’s been remodeled recently. The room was good size and clean.
Stayed 1 night in Nov 2023
Response from Raj on 13 Nov 2023
Thank You for the review.

6/10 Okay

Bart

Liked: Staff & service
Average, at best. Not very clean. No smoking policy must be for tobacco only because the entire third floor reeked of pot. Staff was friendly.
Stayed 1 night in Oct 2023
Response from Raj on 13 Nov 2023
On behalf of the entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us. We strive daily to make sure we are meeting our guests needs.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Room 201
Leak from shower ceiling. Cleanliness was not great when it comes to dust in areas that shouldn’t be dusty. There’s a 1” gap between the room door and the floor leaving the feel of the room not entirely private. Staff was pleasant. I didn’t have time to relocate to a new room.
Stayed 4 nights in Oct 2023
Response from Raj on 30 Oct 2023
On behalf of the entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us. We strive daily to make sure we are meeting our guests needs.

4/10 Poor

Denise

Disliked: Property conditions & facilities
Very disappointed
Very disappointed in Comfort Inn. Furniture in room was rough and damaged. Sofa stained. Tub drain was very slow and toilet clogged. Only one ice machine in entire 5 stories worked. It was on the 1st floor and we were on 5th. The smoke alarm was missing and walls had numerous crudely patched holes. This is my second disappointing stay in a Comfort inn on this trip. I won’t be booking with them again.
Stayed 1 night in Oct 2023
Response from Raj on 30 Oct 2023
On behalf of the entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us. We strive daily to make sure we are meeting our guests needs.

10/10 Excellent

Christopher

Very nice staff big bright clean rooms. Only thing I wish was different was more choices of egg dishes for breakfast.
Stayed 3 nights in Oct 2023
Response from Raj on 30 Oct 2023
Thank You for the review.

6/10 Okay

Erin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly but the hotel itself was really dirty, which was frustrating considering we paid around 270$ night.
Stayed 2 nights in Oct 2023
Response from Raj on 18 Oct 2023
On behalf of the entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us. We strive daily to make sure we are meeting our guests needs.

8/10 Good

Rachel, Medina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we checked in and went into our room the fire alarms went off and no staff spoke to us. The sheets of the bed smelled clean but seemed to be stained yellow in some spots which kinda grossed me out some. An older staff lady at night behind the desk was very sweet tho and gave me some tooth brushes and tooth paste when I asked.
Stayed 2 nights in Oct 2023
Response from Raj on 18 Oct 2023
On behalf of the entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us. We strive daily to make sure we are meeting our guests needs.

6/10 Okay

Debra

Liked: Cleanliness, staff & service
I believe it’s going to get better.
I believe it will get better, it appears they’ve been renovating. Our room had new floors but the tables and dressers were very old and worn. The elevator was really dirty, the room felt clean enough though. Right now I wouldn’t want to stay there for a week, but for a one night stopover it’s fine.
Stayed 1 night in Oct 2023
Response from Raj on 18 Oct 2023
On behalf of the entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us. We strive daily to make sure we are meeting our guests needs.

4/10 Poor

Craig

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Local
Everything about the stay was fine, except when I arrived there I was told I had to pay an extra 100$ deposit because i lived within 50 miles of the address and there was no mention of that anywhere while making the reservation. It ruined my entire experience and I will never be staying at comfort inn oak ridge again.
Stayed 1 night in Oct 2023
Response from Raj on 12 Oct 2023
On behalf of the entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us. We strive daily to make sure we are meeting our guests needs.

2/10 Terrible

Kristi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Raj on 12 Oct 2023
On behalf of the entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us. We strive daily to make sure we are meeting our guests needs.

4/10 Poor

Blaise

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rundown rooms and no housekeeping. Disappointed.
Stayed 2 nights in Oct 2023
Response from Raj on 12 Oct 2023
On behalf of the entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us. We strive daily to make sure we are meeting our guests needs.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Raj on 4 Oct 2023
Thank You for the review.

8/10 Good

Bailey

Stayed 1 night in Sep 2023
Response from Raj on 30 Oct 2023
Thank You for the review.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Raj on 12 Oct 2023
Thank You for the review

4/10 Poor

Scott

Disliked: Cleanliness, property conditions & facilities
Not very good
Room was run down. Floor was sticky. Bathroom was in poor shape and generally in need of a major upgrade.
Stayed 2 nights in Sep 2023
Response from Raj on 4 Oct 2023
On behalf of the entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us. We strive daily to make sure we are meeting our guests needs.

4/10 Poor

Sheri

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Mold In tub in room. Hallways in need of repair. No one at the desk at 630. Placed a pending charge on my card for the convenience center even though I didn’t buy anything.
Response from Raj on 4 Oct 2023
On behalf of the entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us. We strive daily to make sure we are meeting our guests needs.