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Reviews of The Giacomo, Ascend Hotel Collection

3 out of 5
The Giacomo, Ascend Hotel Collection
222 First Street, Niagara Falls, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 601 out of 1002 reviews" "
Rating 8 - Good. 226 out of 1002 reviews" "
Rating 6 - Okay. 103 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 34 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. A restored Banksy is pretty cool.
Stayed 1 night in Mar 2024

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor. The Giacomo is beautifully decorated and not run of the mill. The staff couldn't be better, from the check-in folks to the breakfast staff who prepared more coffee quickly, even though we appeared at the tail end of the breakfast time. The bar staff went out of their way to make more brownies for us in the evening, and the entertainment value is unmatched. We received quite a history of the area from the staff, with interesting stories to accompany, particularly from Lori, the bartender. My husband and I look forward to our next visit and would definitely stay at The Giacomo.
Stayed 2 nights in May 2024

8/10 Good

Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 1 night in May 2024
Response from Jessica GM on 14 May 2024
Thank you for staying with us

10/10 Excellent

Kimbra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, your staff there made us feel like we had come home from a long journey. Miss T. at the front desk took such good care of us. The bartenders, Tiffany was cute but Lorrie she had us in stitches' and really knew her stuff. I know that I am leaving out a lot of people from the others on the front desk to the young men that prepared our breakfast. Which was always good, they really made sure that everyone was well taken care of. We usually stay at the large chain hotels but were really pleased by the Giacomo. Your staff and fellow guest made our vacation wonderful. Thank you.
Stayed 3 nights in May 2024
Response from Jessica GM on 12 May 2024
Thank you for your wonderful feedback. I will be sharing this with my staff as it always helps brighten their day. when they know that a guest is very happy with their stay. We appreciate you staying with us.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long train journey from New York, we needed somewhere quiet and comfortable for our stay in Niagara, NY. We are so pleased we chose this hotel. The location was perfect - just a short stroll to the falls and near some good bars and eateries. The staff were super helpful and the check-in was as easy as it could be. Our room was on the seventh floor (I think) and was spacious and comfortable. Just what we needed after a long journey. Very happy with the hotel and would recommend without hesitation.
Stayed 1 night in Apr 2024
Response from Jessica GM on 12 May 2024
Thank you for choosing the Giacomo for your stay in Niagara Falls. We appreciate your wonderful feedback and will be sharing this with the staff.

2/10 Terrible

Dongmei, Brookline

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad experience. We travelled with our 14-year-old who is disabled and in wheelchair. We booked a handicapped accessible room with roll-in shower. After checking in we found the hand-held shower head was removed and the shower had only a fixed shower head that was hanging really high. There was no way our son could take a shower. We asked the front desk to help put in a hand-held shower or change the room. We were told there was no service staff and there was no other accessible rooms available. We were given a different room with two queen beds. When we arrived we noticed the bathroom was not cleaned (urine in the toilet). We asked the front desk to clean the bathroom and was told no. We were transferred to another room with the same configuration and were told this was the last option. The room didn’t have space to turn the wheelchair around. We had to park the wheelchair at the entrance and carry our son into the room. The front desk was rude and careless.
Stayed 1 night in May 2024
Response from Jessica GM on 7 May 2024
Sorry that your stay was less then satisfactory. We work very hard to try and make every guest happy to stay with us. I have discussed these issues with my staff to avoid anything like this happening again in the future.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and responsive staff and building is iconic in the area -- a wonderful observation deck is available to guests that gives a 360 degree view that includes the falls.
Stayed 1 night in May 2024
Response from Jessica GM on 7 May 2024
We appreciate the kind feedback. We hope to see you again in the future

10/10 Excellent

jason, Edmonds

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is wonderful. I really like the interior design and the view is great.
Stayed 1 night in May 2024
Response from Jessica GM on 7 May 2024
Thank you for choosing us while visiting Niagara Falls. We appreciate your feedback

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel, cool feel. Quiet! Jets on tub did not work, no safety bars for tub or shower, but otherwise great layout, upstairs room was great for views. Great location! Can walk to everything. Would stay there again.
Stayed 3 nights in Apr 2024
Response from Jessica General Manager on 5 May 2024
Thank you for staying with us.

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Apr 2024
Response from Jessica GM on 2 May 2024
Thank you for staying with us

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jessica GM on 2 May 2024
Thank you for staying with us

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jessica GM on 1 May 2024
Thank you for staying with us

2/10 Terrible

behzad

Disliked: Cleanliness, property conditions & facilities
Stay away!!!! This was easily one of the worst experiences for me. This hotel is run down! The TOILET seat was old and broken!!! The water pressure was non existent. The staffs are certainly uninformed on how to treat the guests. So happy that it was only one night!
Response from Jessica General Manager on 28 Apr 2024
Sorry to hear that you were so disappointed with your stay

10/10 Excellent

DONNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay!!
Stayed 1 night in Apr 2024
Response from Jessica GM on 24 Apr 2024
Thank you for your feedback. We appreciate you choosing the Giacomo during your visit to Niagara Falls

10/10 Excellent

Jodi, Brampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised by a personalized welcome note in my room. Great customer service! The check-in was fast and the reception was very friendly.
Stayed 1 night in Apr 2024
Response from Jessica GM on 22 Apr 2024
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Amanda

Stayed 1 night in Apr 2024
Response from Jessica GM on 11 May 2024
Thank you for staying with us

10/10 Excellent

Eric

Stayed 3 nights in Apr 2024
Response from Jessica GM on 9 May 2024
Thank you for staying with us

10/10 Excellent

Brenden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jan 2024
Response from Jessica GM on 17 Apr 2024
Thank you for staying at the Giacomo while visiting Niagara Falls.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the lounge on the top floor was nice. However, they did not staff the bar.
Stayed 2 nights in Apr 2024
Response from Jessica GM on 15 Apr 2024
Thank you for staying with us. I apologize that we were experiencing staff issues during your stay.

10/10 Excellent

Gregory

Stayed 2 nights in Mar 2024
Response from Jessica GM on 2 May 2024
Thank you for staying with us

8/10 Good

Charles, Bunnlevel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall facilities were clean and good. The bed needed to be replaced sagged on the right side and not comfortable. But everything else was good with our stay.
Stayed 4 nights in Mar 2024
Response from Jessica GM on 6 Apr 2024
We appreciate your feedback and thank you for staying with us during your visit to Niagara Falls

8/10 Good

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dimly lit throughout. Staff was pleasant and helpful. Good breakfast. 19th floor lounge was nice.
Stayed 1 night in Mar 2024
Response from Jessica GM on 5 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Viviana

Stayed 3 nights in Mar 2024
Response from Jessica GM on 5 Apr 2024
Thank you for staying with us

6/10 Okay

Tiandi

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica GM on 1 Apr 2024
Thank you for staying with us

8/10 Good

Erika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service during check in. We did not like the breakfast at all. No staff for the bar.
Stayed 2 nights in Mar 2024
Response from Jessica GM on 31 Mar 2024
Thank you for staying with us. We appreciate your feedback. Sorry to hear that we did not meet your expectations.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice atmosphere and amenities. Breakfast could have been better.
Stayed 1 night in Mar 2024
Response from Jessica GM on 28 Mar 2024
Thank you for staying with us

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of best stays. I read some negative reviews and totally not true. The ceiling pipes are safety sprinkler system and not noticeable unless you look directly at the ceiling. This is a green hotel which means the a/c or heater operates only when there are people in the room. So it takes about 30 to get the room to your temperature setting. The beds are super comfortable and the free breakfast is excellent. It is 5-10 walk to falls. Walk to rainbow bridge is 10min. Bridge walk takes less than 10 min. Security check time depends on how busy it is. Overall, we love it.
Stayed 2 nights in Mar 2024
Response from Jessica GM on 26 Mar 2024
Thank you for the wonderful feedback. We appreciate you choosing the Giacomo for your stay while visiting Niagara Falls

6/10 Okay

Mario

Stayed 2 nights in Mar 2024
Response from Jessica GM on 15 Apr 2024
Thank you for staying with us

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the boutique aspect of the hotel. Loved the architecture and interior. Great view of the city from the very top floor. My only comment would be our bathroom. There was a bit of black mould in some of the grout lines and in the shower floor corners.
Stayed 1 night in Mar 2024
Response from Jessica GM on 24 Mar 2024
Thank you for choosing us while staying in Niagara Falls. We appreciate your feedback

8/10 Good

Calma

Travelled with partner
Liked: Cleanliness, staff & service
There were abandoned buildings and not well kept buildings around the hotel. I did not feel very safe.
Stayed 2 nights in Mar 2024
Response from Jessica GM on 22 Mar 2024
Thank you for staying with us.

10/10 Excellent

Shyajia

Liked: Cleanliness, staff & service, property conditions & facilities
The Giacomo Was a very nice place definitely my style. Breakfast was good the host was friendly and the check in was fast and easy.. Besides the room the sky room was my favorite would definitely recommend
Stayed 1 night in Mar 2024
Response from Jessica GM on 19 Mar 2024
Thank you for your feedback. We appreciate you choosing to stay with us during your visit to Niagara Falls

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Will definitely stay again.
Stayed 1 night in Mar 2024
Response from Jessica GM on 19 Mar 2024
Thank you for staying with us. We appreciate your feedback

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica GM on 19 Mar 2024
Thank you for staying with us

6/10 Okay

PEILIN

Travelled with family and small children
Liked: Staff & service
Not very clean, particularly the sink
Stayed 1 night in Mar 2024
Response from Jessica GM on 11 Mar 2024
Thank you for staying with us. We apologize that you were not completely satisfied with your stay with us. I have addressed your concern with our housekeeping department and hope you will give us another try in the future

6/10 Okay

Larry

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Jessica AGM on 5 Mar 2024
Thank you for staying with us

8/10 Good

grace

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Jessica General Manager on 5 Mar 2024
Thank you for staying with us

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Jessica General Manager on 5 Mar 2024
Thank you for staying with us

8/10 Good

Sarasha

Travelled with partner
Liked: Staff & service, property conditions & facilities
I love this property but I’m bummed that parts of the spa tub didn’t work.
Stayed 1 night in Feb 2024
Response from Jessica AGM on 27 Feb 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Vennessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Feb 2024
Response from Jessica AGM on 26 Feb 2024
Thank you for choosing to stay with us

10/10 Excellent

sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet ,quaint place to stay. Staff friendly and helpful.
Stayed 1 night in Feb 2024
Response from Jessica AGM on 21 Feb 2024
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Carina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was AMAZING! So friendly and helpful 😌 the room was clean and tidy. The view of the suite was marvelous! Amazing experience! Thank you
Stayed 1 night in Feb 2024
Response from Jessica AGM on 21 Feb 2024
Thank you so much for the wonderful feedback. We are so delighted that you had such a wonderful stay with us. We hope to see you again in the future.

10/10 Excellent

Michelle, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room looked very nice. Bathroom was huge. Would definitely book again
Stayed 1 night in Feb 2024
Response from Jessica AGM on 19 Feb 2024
Thank you for choosing to stay with us. We appreciate your feedback.

6/10 Okay

Jason

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The sheets and blankets had tears in them and discovered at checkout there was stains from a previous stay on the comforter and the sheets
Stayed 2 nights in Feb 2024
Response from Jessica AGM on 13 Feb 2024
We're sorry to hear this about your stay. I have brought this to the attention of our housekeeping department to ensure this never happens again. Thank you for your feedback

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never been to a hotel with such an AMAZING staff. Everyone was super friendly and welcoming. The room was wonderful as well. A quick walk to the casino and a few great restaurants.
Stayed 1 night in Feb 2024
Response from Jessica AGM on 12 Feb 2024
We appreciate you staying with us. Thank you for your wonderful feedback.

10/10 Excellent

Yanitza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property, everything is walkable, falls are 4 minutes away walking! If you go to 18 floor you have a view to the falls i love it! Staff super friendly and room super super clean! Parking easy! I do recommend this hotel if you are looking to be near the falls! Family environment as well! Love staff! Love the food, breakfast was delicious!
Stayed 2 nights in Feb 2024
Response from Jessica AGM on 12 Feb 2024
Thank you so much for your wonderful feedback. We appreciate you staying with us.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jessica AGM on 13 Feb 2024
Thank you for staying with us

10/10 Excellent

Antoni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jessica AGM on 13 Feb 2024
Thank you for staying with us

10/10 Excellent

mark

Travelled with partner
One of if not the best hotels I have ever stayed at. The staff were very professional and friendly. My wife and I will definitely stay there again.
Stayed 2 nights in Feb 2024
Response from Jessica AGM on 12 Feb 2024
Thank you for choosing the Giacomo while visiting Niagara Falls. We look forward to seeing you again in the future.

6/10 Okay

biannca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice.
Stayed 2 nights in Feb 2024
Response from Jessica AGM on 12 Feb 2024
Thank you for staying

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff and breakfast staff are fantastic. A quaint little hotel. Would definitely return
Stayed 1 night in Feb 2024
Response from Jessica AGM on 12 Feb 2024
Thank you for choosing to stay with us. We appreciate your feedback