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Reviews of Holiday Inn Newark International Airport, an IHG Hotel

3.5 out of 5
Holiday Inn Newark International Airport, an IHG Hotel
160 Frontage Road, Newark, NJ

Reviews

7.8

Good

Rating 10 - Excellent. 232 out of 496 reviews" "
Rating 8 - Good. 112 out of 496 reviews" "
Rating 6 - Okay. 56 out of 496 reviews" "
Rating 4 - Poor. 35 out of 496 reviews" "
Rating 2 - Terrible. 61 out of 496 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Travelled with family
Liked: Staff & service
Just an average hotel with limited amenities. Comfortable rooms & beds and clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Valnecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I slept comfortably
Stayed 1 night in Apr 2024

8/10 Good

Michelle M

Liked: Cleanliness, staff & service, property conditions & facilities
I love Holiday Inn Express. This was the first time I stayed at this particular location. Like all of them it was very clean, nice rooms, super comfy beds. This location the staff was very, very nice. My only issue was my bathroom sink in room 809 didn’t drain very well. I was only there for the night so not a huge issue but just washing my face before bed and in the morning it filled up very quickly and then took quite a while to drain. Also the Keurig coffee machine in my room didn’t work. I filled it and put the K cup in. It turned on and the light saying it was brewing turned on but nothing happened. I tried twice. I had to catch the shuttle to the airport so I didn’t have time to figure out what was wrong. Another nice thing was our shuttle driver at 4am saw that the train terminal at the Newark airport had a number of homeless people inside which he felt might be unsafe. Therefore, he decided to drive us directly to our terminals so he could ensure we were all safe. That was nice and very responsible and I really appreciated that he went that extra mile. Overall it was great like they always are. Thank you.
Stayed 1 night in Apr 2024

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

ALEX, Easton

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Jie Yang - Front Office Manager on 26 Apr 2024
Thank you for choosing Holiday Inn Newark Airport. We do apologize for any inconvenience during your stay. We do hope you will give us another chance to provide you our best service.

10/10 Excellent

HAYDEE

Liked: Cleanliness, staff & service, property conditions & facilities
Reception is amazing! Quick answers to questions texted! Very happy with my stay! Clean bed and room
Stayed 1 night in Apr 2024
Response from Jie Yang - Front Office Manager on 24 Apr 2024
Thank you for choosing Holiday Inn Newark Airport. And thank you for your feedback. We are so glad that you enjoyed your stay here with us and enjoyed our texting system. We are certainly looking forward to see you again soon.

10/10 Excellent

Johanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff at restaurant could be more friendly.
Stayed 1 night in Apr 2024
Response from Jie Yang - Front Office Manager on 24 Apr 2024
Thank you for choosing Holiday Inn Newark Airport. We will certainly address your concern with our restaurant management company. And we are looking forward to see you again soon.

2/10 Terrible

Jasmeet

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Water was dripping from my bathroom from the ceiling.
Stayed 3 nights in Apr 2024
Response from Jie Yang - Front Office Manager. on 21 Apr 2024
Thank you for choosing Holiday Inn Newark Airport. We do apologize for the inconvenience during your stay and certainly will address this issue to our proper department.

4/10 Poor

Miguel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room we got, room 425, and it felt unsafe because the emergency door blocks the way out for the room. The person at the fd who checked us in was rude and really left a lot to desire with his customer service skills. The one person who was absolutely lovely to deal with was the young man who was in the cafeteria in the night shift, I hope he is recognized for his attentiveness.
Stayed 1 night in Apr 2024
Response from Jie Yang - Front Office Manager on 21 Apr 2024
Thank you for choosing Holiday Inn Newark Airport. We do apologize for the inconvenience during your stay. We will certainly address all these issues to our proper department to provide better service in the furture.

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jie Yang - Front Office Manager on 19 Apr 2024
Thank you for choosing Holiday Inn Newark Airprot. We are looking forward to see you again soon.

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean comfortable and i like the service
Stayed 1 night in Apr 2024
Response from Jie Yang - Front Office Manager on 19 Apr 2024
Thank you for choosing Holiday Inn Newark Airprot. And thank you for your feedback. We are looking forward to see you again soon.

8/10 Good

Towanda

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jie Yang - Front Office Manager on 19 Apr 2024
Thank you for choosing Holiday Inn Newark Airprot. We are looking forward to see you again soon.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jie Yang - Front Office Manager on 19 Apr 2024
Thank you for choosing Holiday Inn Newark Airprot. We are looking forward to see you again soon.

6/10 Okay

Mohamed

Travelled with family
Disliked: Staff & service
Check in staff was not professional. Area around property is dilapidated. That said, guys option for having to be close to EWR.
Stayed 1 night in Apr 2024
Response from Jie Yang - Front Office Manager. on 11 Apr 2024
Thank you for choosing Holiday Inn Newark Airport. And thank you for you feedback. We do apologize for the inconvenience during your stay and we will certainly address the issue with our proper department. Hope you will give us another chance to provide you our best services.

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great affordable option for parking and flying. Very clean. Friendly staff. And good dining on property.
Stayed 1 night in Mar 2024
Response from Jie Yang - Front Desk Manager on 11 Apr 2024
Thank you for choosing Holiday Inn Newark Airport. And thank you for your feedback. We are so glad that you enjoyed your stay here with us and certainly looking forward to seeing you again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay…wings are awesome
Stayed 1 night in Mar 2024
Response from Jie Yang - Front Office Manager on 10 Apr 2024
Thank you for choosing Holiday Inn Newark Airport. And thank you for your feedback. We are glad that you enjoyed your stay here with us. We are certainly looking forward to seeing you again.

10/10 Excellent

Luisana, Easton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ari on 9 Apr 2024
Dear LuisanaThank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at (973)-589-1000

10/10 Excellent

Xavia

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay
Stayed 2 nights in Apr 2024
Response from Ari on 9 Apr 2024
Dear Xavia,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again.Thank you for sharing your comments, and if I can be of assistance to you, please contact me directly

2/10 Terrible

Timothy

Business traveller
Disliked: Amenities, property conditions & facilities
Check in old rooms with odor of smoke
Stayed 1 night in Apr 2024
Response from Ari on 9 Apr 2024
Dear Timothy,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at (973)-589-1000

6/10 Okay

Sherneika

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The room Smell badly the bathroom couldn’t close and the bathroom shower made a pound sound when turn on room 831
Stayed 1 night in Mar 2024
Response from Jie Yang - Front Office Manager on 6 Apr 2024
Thank you for choosing Holiday Inn Newark Airport. And thank you for your feedback. We do apologize for the inconvenience during your stay. And we will certainly address the issue to our proper department. Hope you will give us another chance by staying with us to provide you our best service.

10/10 Excellent

Nataly

Stayed 2 nights in Mar 2024
Response from Jie Yang - Front Office Manager. on 26 Apr 2024
Thank you for choosing Holiday Inn Newark Airport. And we are looking forward to see you again soon.

10/10 Excellent

Jasmiah, Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient & affordable
Stayed 1 night in Apr 2024
Response from Jie Yang - Front Office Manager. on 4 Apr 2024
Thank you for choosing Holiday Inn Newark Airport. And thank you for your feedback. We are certainly looking forward to seeing you again soon.

10/10 Excellent

Kaslyn, Snellville

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Jie Yang - Front Office Manager on 4 Apr 2024
Thank you for choosing Holiday Inn Newark Airport. We are looking forward to see you again.

10/10 Excellent

Alvaro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Jie Yang - Front Office Manager on 3 Apr 2024
Thank you for choosing Holiday Inn Newark Airport. We are certainly looking forward to seeing you again soon.

6/10 Okay

George

Disliked: Cleanliness, amenities, property conditions & facilities
Substandard compared with other hoildsys i’ve stayed in.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 1 Apr 2024
Dear George,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 Okay

Loranny, Reading

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad roads
Stayed 1 night in Mar 2024
Response from Front Office Manager on 1 Apr 2024
Dear Loranny,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Gurpreet Singh

Stayed 1 night in Mar 2024
Response from Jie Yang - Front Office Manager on 21 Apr 2024
Thank you for choosing Holiday Inn Newark Airport. We are glad that you enjoyed your stay here with us. We are certainly looking forward to see you again.

10/10 Excellent

Amoy

Liked: Cleanliness, amenities, property conditions & facilities
Luis was goood has good customer service too❤️
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 1 Apr 2024
Dear Lauren Mednick,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Rasheema, Roselle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the convenience of this hotel. Super close to the airport
Stayed 1 night in Mar 2024
Response from Ari- Front Off. Manager on 29 Mar 2024
Dear Rasheema,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super cool and friendly. I was able to chill for a week. Caught an Uber to a Knicks game and back easily. Great location and Staff. I will definitely be staying here again.
Stayed 4 nights in Feb 2024
Response from Ari on 28 Mar 2024
Dear Cory,We are so ecstatic that you, our valued guest, enjoyed Holiday Inn Newark Airport! Thank you for your feedback and we hope to be able to serve you again.

10/10 Excellent

Eameralda

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice and clean
Stayed 3 nights in Mar 2024
Response from Jie Yang - Front Office Manager. on 27 Mar 2024
Thank you for choosing Holiday Inn Newark Airport Airport. And we are looking forward to seeing you again.

2/10 Terrible

Calvin

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Jie Yang - Front Office Manager on 27 Mar 2024
Thank you for choosing Holiday Inn Newark Airport Airport. We are so apologize for the inconvenience suring your stay.

2/10 Terrible

Yousef

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The personal was rude, the services on room Don’t happened one day and the breakfast always was the same.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 25 Mar 2024
Dear Yousef,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We will surely address each issue with the proper departments to ensure these are resolved.

8/10 Good

Francis Cristina

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness of the rooms and guests area I like the most. Didn’t enjoy the food quality and service at the restaurant. Front desk could be more hospitable, though they are helpful.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 23 Mar 2024
Dear Francis,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

10/10 Excellent

Pariyakorn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice and helpful, clean and safe place 👍
Stayed 1 night in Mar 2024
Response from Front Office Manager - Ari on 21 Mar 2024
Dear Pariyakorn,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

8/10 Good

MARCUS

Liked: Property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from Jie Yang - Front Office Manager. on 20 Mar 2024
Thank you for choosing Holiday Inn Newark Airport. We are looking forward to seeing you again soon.

10/10 Excellent

Raven

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Jie Yang - Front Office Manager on 20 Mar 2024
Thank you for choosing Holiday Inn Newark Airport. We are looking forward to seeing you again soon.

10/10 Excellent

CLEBER

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall was good
Stayed 3 nights in Mar 2024
Response from Jie Yang - Front Office Manager on 20 Mar 2024
Thank you for choosing Holiday Inn Newark Airport. We are looking forward to seeing you again soon.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!
Stayed 1 night in Mar 2024
Response from Front Office Manager on 18 Mar 2024
Dear Jennifer,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn!

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 17 Mar 2024
Dear Paul,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact us directly at the front desk.

10/10 Excellent

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Mar 2024
Response from Front Office Manager on 17 Mar 2024
Dear Gabriele,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact us directly at the front desk.

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall would recommend but there isn’t anything within a safe walking distance, the road isn’t the best and they do charge $20 a night for parking. One other thing to note is there’s no room service but there is a restaurant/lounge in the lobby that has decent food and a 24/7 cafe for other options. Food was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Jie Yang - Front Office Manager on 16 Mar 2024
Thank you for choosing Holiday Inn Newark Airport. Thank you for your feedback. We are glad that you enjoyed your stay here. And we are looking forward to see you again.

10/10 Excellent

Cortez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jie Yang - Front Office Manager on 16 Mar 2024
Thank you for choosing Holiday Inn Newark Airport. We are glad that you enjoyed your stay here. And we are looking forward to see you again.

10/10 Excellent

Dayse De

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel , and it's was very quiet and clean
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 12 Mar 2024
Dear Dayse,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We are so glad that you enjoyed your stay here with us. We hope that you will allow us to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Air conditioner and refrigerator didn't work. Cafe was supposed to be open 24 hours but was closed early morning when we needed to catch the airport shuttle.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 11 Mar 2024
Dear Paul,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly

4/10 Poor

LaTonia, Douglasville

Travelled with partner
Liked: Cleanliness
This property is located next to NJDOC and we witnessed inmates being released. The food was substandard. Parking was not included and was an additional $21/day.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 11 Mar 2024
Dear LaTonia,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly

10/10 Excellent

Gregory

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

2/10 Terrible

Latavia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nice looking restaurant in the hotel open for breakfast (which was hard and stale like it was saved from the day before), lunch, and dinner and many other places to dine nearby. My Room was huge Very quick pick up from the airport with their shuttle. The bed was very comfortable only dislike was no microwave in room. I let them know my breastmilk needed to be warm. The front desk person told me that the microwave was on its way an hour later no microwave showed up. I went downstairs to the front desk and they finally tell me they have none left. Worst experience that killed it for me
Response from Front Office Manager on 10 Mar 2024
Dear Latavia,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not expecting a good experience based on some reviews, however we had a very good experience. The room was clean and comfortable. The a/c is rather noisy. Had a nice dinner at the restaurant.
Stayed 1 night in Mar 2024
Response from Jie Yang - Front Office Manager. on 7 Mar 2024
Thank you for choosing Holiday Inn Newark Airport. And thank you for your feedback. We are so glad that you enjoyed your stay here, and we do apologize for the inconvenience during your stay. And we are certainly looking forward to see you again.

8/10 Good

Earl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff upon arrival was great!!! But we asked for a wake up call that never happened!!!! No one at front desk at checkout so just left our key in the drop off box
Stayed 1 night in Mar 2024
Response from Jie Yang - Front office manager on 7 Mar 2024
Thank you for choosing Holiday Inn Newark Airport, and thank you for your feedback. We do apologize for the inconvenience of the wake-up call. And we will certainly to retrain our front desk staff on it.