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Rating 10 - Excellent. 1225 out of 2003 reviews" "
We loved staying in Lower Manhattan. The hotel is within walking distance to the 9/11 Memorial, Wall Street, Oculus, many restaurants and coffee shops. The hotel staff were always helpful and with a smile on their face. The only issues that we had was that the rooms are not cleaned daily. We ran out of toilet paper and we had to request clean towels. For the price that we paid for a four night stay, the rooms should be cleaned daily and restocked.
We tried to check in and they said the room wasn’t ready. We came back hours later and the room was still not ready. They said they would call us when it was ready. They never called and we went back again and they had to call someone to see if it was ready. No complimentary anything for the inconvenience. It threw off our day and interfered with our dinner plans and reservations. I’m sure no one really cares! Disappointed.
Patricia
Stayed 1 night in Apr 2024
Response from Team CLUB QUARTERS WTC on 30 Apr 2024
Greetings Patricia.Thank you for your response. We appreciate your feedback.
The service before we even checked in was amazing. The front desk staff was very patient, kind and allowed us to check our baggage since we arrived a few hours early and had a tour to catch. The room was very clean, spacious (for New York), and the bed was really comfortable. We stayed in 3 different hotels over the span of our trip and this was by far the best. We will be staying here again and for longer next time!
Lauren
Stayed 1 night in Apr 2024
Response from Team CLUB QUARTERS WTC on 30 Apr 2024
Greetings Lauren.Thank you for the great score you gave us. We value your feedback. We hope you plan to visit us sometime soon as we look forward into having you again. Have a wonderful day!
Staff were awesome! Nice people, willing to help nd guide specially Spencer,
Brssy Monserrat
Stayed 2 nights in Apr 2024
Response from Team CLUB QUARTERS WTC on 28 Apr 2024
Greetings Brssy Monserrat.Thank you for the great score you gave us. We value your feedback. We hope you plan to visit us sometime soon as we look forward into having you again. Have a wonderful day!
Response from Team CLUB QUARTERS WTC on 27 Apr 2024
Greetings Nicole.Thank you for the great score you gave us. We value your feedback. We hope you plan to visit us sometime soon as we look forward into having you again. Have a wonderful day!
Overall great experience at this hotel. It’s right in front of the 9/11 memorial, everything is close to the hotel, subway, food, bars, attractions, shopping, etc. My room was clean and comfortable. I would recommend staying at this hotel.
Aldeir
Stayed 2 nights in Apr 2024
Response from The Front Desk Team on 25 Apr 2024
Thank you for your perfect score. We appreciate your feedback.
If you want a peaceful stay in New York I highly recommend staying at this hotel. The people and area were so nice and professional.
Selena
Stayed 1 night in Apr 2024
Response from Team WORLD CENTER HOTEL on 24 Apr 2024
Hello SELEN ! We're so glad you enjoyed your visit and were able to rest comfortably.It's a delight to learn you were well taken care of by our amazing Team - it was our pleasure to serve.We hope to see you again !
Hello ALBINA!Thank you so much for choosing World Center Hotel. We look forward to welcoming you again soon!
6/10 Okay
Alexander
Travelled with family
15 Apr 2024
Liked: Amenities
Disliked: Cleanliness, staff & service
Like: location, room itself, purified water next to the room, service (lobby team). Hotel is really nice
Did not like:1st room smelled of smoke (heavily). 2nd room was not cleaned good enough (garbage hair on sofa / bed)… but all was fixed on request
Alexander
Stayed 2 nights in Apr 2024
Response from Zeph on 15 Apr 2024
Hello Alexander, we apologize to hear about your stay. Thank you for reaching out to us regarding your feedback. We'll be aware of this situation. We hope to see you again!
Close to a lot of sight seeing. Subway is easy to get to and the E gets you practically to Central Park without changing trains! Battery Park is 2 blocks away. WTC is right there.
Perfect for elderly people who cannot walk a long distance to see the pretty parts of NYC.
Reasonable price
And the coffee is great!
Casey
Stayed 3 nights in Apr 2024
Response from Zeph on 15 Apr 2024
Hello Casey,we are happy to hear about your feedback! Thank you for choosing Club Quarters and for staying with us. We hope to see you again!
Response from Team WORLD CENTER HOTEL on 13 Apr 2024
Hello JESSICA ! We're so grateful for your perfect scoring - it's so delightful to learn you were pleased with all aspects of your stay and we hope to see you again !
Response from Team WORLD CENTER HOTEL on 13 Apr 2024
Greetings KRYSTINA ! We're so grateful for your perfect scoring - it's so delightful to learn you were pleased with all aspects of your stay and we hope to see you again !
The view was the only redeemable quality. No onsite restaurant, two twin beds under a sheet instead of an actual king bed and the furniture is old and broken.
S. Brittany
Stayed 2 nights in Apr 2024
Response from Team CLUB QUARTERS WTC on 11 Apr 2024
Greetings S.Brittany,Thank you for your response. We appreciate your feedback.
Excellent location! Stayed in kitchenette suite! Loved the wonderful experience of NYC. Got a superb package deal from Expedia for Easter weekend. Easter parade was amazing!
Alice
Stayed 4 nights in Mar 2024
Response from The Front Desk Team on 11 Apr 2024
Hello Alice,Thank you for the wonderful feedback. We look forward to welcoming you again soon.
It was a great stay, the 911 memorial right across the hotel. Great views and simple and quick staff responses.
Alexandra
Stayed 3 nights in Apr 2024
Response from Team WORLD CENTER HOTEL on 11 Apr 2024
Hello ALEXANDRA ! We're so thankful for your recent visit and your lovely remarks. It's a delight to learn you enjoyed our fabulous location and our stunning views & vistas.We hope to see you again !
Response from Team CLUB QUARTERS WTC on 11 Apr 2024
Greetings Greg,Thank you for the great score you gave us. We value your feedback. We hope you plan to visit us sometime soon as we look forward into having you again. Have a wonderful day!
Hello CARY!We look forward to welcoming you again!
10/10 Excellent
Nicole
9 Apr 2024
Nicole
Stayed 1 night in Apr 2024
Response from Team CLUB QUARTERS WTC on 30 Apr 2024
Greetings Nicole.Thank you for the great score you gave us. We value your feedback. We hope you plan to visit us sometime soon as we look forward into having you again. Have a wonderful day!
6/10 Okay
Meera, Silver Spring
8 Apr 2024
Meera
Stayed 7 nights in Apr 2024
Response from Team WORLD CENTER HOTEL on 10 Apr 2024
Hi there MEERA ! We're so thankful for your recent visit and your valued remarks - we're glad you were pleased and we hope to meet again !
This is my new go to hotel in New York. The front desk person who checked us in provided the best customer service I’ve had in a very long time. The coffee and tea station along with the reusable water bottles were a nice touch. The location is perfect because it’s not noisy with tons of traffic and car horns. 9.8/10 only because the terrace was closed due to the storm but that’s not about the hotel, just my stay in general.
brittany r
Stayed 4 nights in Apr 2024
Response from Front Desk Team on 9 Apr 2024
Thank you for your perfect score. We appreciate your feedback.
Thank you for your perfect score. We appreciate your feedback.
8/10 Good
Juan Santiago
6 Apr 2024
A
Juan Santiago
Stayed 6 nights in Mar 2024
Response from Team WORLD CENTER HOTEL on 7 Apr 2024
Hi there JUAN ! We thank you for your recent visit with us here at WORLD CENTER HOTEL - we're so glad you were pleased with your stay and we hope to see you again !
Response from Team WORLD CENTER HOTEL on 5 Apr 2024
Hello XIAOYING ! We're so glad you enjoyed your recent visit with us here at WORLD CENTER HOTEL and our amazing downtown neighborhood.We wish you well and hope to invite you back !
Location great, staff great, hotel rooms are poor and outdated, look totally different than on pictures, heat not working, strong cold draft coming thru windows/doors
Lukasz
Stayed 4 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on 11 Apr 2024
Greetings Lukasz,Thank you for your response. We appreciate your feedback.
10/10 Excellent
joan
4 Apr 2024
joan
Stayed 1 night in Mar 2024
Response from Front Desk Team on 25 Apr 2024
Hello JOAN!Thanks for choosing World Center Hotel! We look forward to welcoming you soon :)
Response from Team WORLD CENTER HOTEL on 3 Apr 2024
Greetings NICOLE ! We're so thankful for your recent visit and for your lovely statement regarding our amazing Team ! We are glad you were pleased and we surely hope to meet again !
10/10 Excellent
Michelle
2 Apr 2024
Michelle
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 22 Apr 2024
Thank you for your high score. We appreciate your feedback.
Nice hotel. Subway stations just a few minutes of walk. But our room is very noisy because it is next to two elevators.
Eric
Stayed 3 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on 2 Apr 2024
Greetings Eric,Thank you for the great score you gave us. We value your feedback. We hope you plan to visit us sometime soon as we look forward into having you again. Have a wonderful day!
The hotel itself was decent. The exterior sidewalks and area is dirty and kind of sketchy.
Anthony
Stayed 1 night in Mar 2024
Response from Team CLUB QUARTERS WTC on 2 Apr 2024
Greetings Anthony,Thank you for the great score you gave us. We value your feedback. We hope you plan to visit us sometime soon as we look forward into having you again. Have a wonderful day!
8/10 Good
Andrew, chafford hundred
Travelled with group
31 Mar 2024
Liked: Cleanliness, staff & service
Good clean peoperty apart from stains on room carpet also a bit of construction going on around the area atm with side roads being blocked off daily by workers also regarding the room shame the curtains are not alined corectly on the corner suit we had a good foot gap between running rails which meant the light come blasting in first thing from sun up if it was out coming from the side gap directly on to the left side of the bed and on to the the sofa bed which was in use for this stay the sofa bed was also fixed in to the floor so it cant even be moved out the light perhaps not an issue to a lot of folks but it was for us.
apart from that free coffee in lounge good wi fi staff where profesional at all times 2 subway lines within 3 mins
Andrew
Stayed 4 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on 1 Apr 2024
Greetings Andrew,Thank you for the great score you gave us. We value your feedback. We hope you plan to visit us sometime soon as we look forward into having you again. Have a wonderful day!
I stayed at the World Center Hotel for 6 days with my family, we were very happy with our room it had everything we need, bed was very comfortable and everything looks new, we had a suite that includes a small kitchenette. Staff was always nice and helpful, On a rainy day they even gave us umbrellas. I would definitely stay again at the WCH. Location is good is close to several subway stations. The view is amazing.
LUCIA
Stayed 7 nights in Mar 2024
Response from Team WORLD CENTER HOTEL on 31 Mar 2024
Hi there LUCIA ! We thank you so much for your recent visit with us here at WORLD CENTER HOTEL - we're so glad you enjoyed your stay and were well taken care of by our amazing Team !
8/10 Good
Ibtisam
Travelled with family
30 Mar 2024
Liked: Property conditions & facilities
Its my second time visiting this hotel ,
i love everything and how close to everything i needed
Above of that i love the hotel pillows 😍, i need to know the brand so i can order couple of them for home
Ibtisam
Stayed 3 nights in Mar 2024
Response from Team WORLD CENTER HOTEL on 4 Apr 2024
Greetings IBTISAM ! Thanks you so much for your enthusiastic review ! Thank you also for being an awesome returning guest - we're so glad you were pleased.Oh yes ! Guests go wild for our pillows !