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Reviews of Insignia Hotel, Ascend Hotel Collection

2.5 out of 5
Insignia Hotel, Ascend Hotel Collection
741 61st Street, Brooklyn, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 448 out of 1003 reviews" "
Rating 8 - Good. 281 out of 1003 reviews" "
Rating 6 - Okay. 130 out of 1003 reviews" "
Rating 4 - Poor. 66 out of 1003 reviews" "
Rating 2 - Terrible. 78 out of 1003 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

BEVERLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean & super quiet!
Stayed 1 night in May 2024

10/10 Excellent

Ester

Good
Stayed 1 night in Mar 2024
Response from W.L on 6 May 2024
Dear Ester,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

10/10 Excellent

Ester

Good
Stayed 1 night in Apr 2024
Response from W.L on 6 May 2024
Dear Ester,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

10/10 Excellent

Juanita

Liked: Amenities, property conditions & facilities
The receptionist was friendly and helpful- the room was spotless and we ate dinner across the street - They had a coupon for us to use and the place was very busy with locals and folks from afar highly recommend it’s called Favor Taste
Stayed 1 night in May 2024
Response from W.L on 6 May 2024
Dear Juanita,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

6/10 Okay

Zetavius

Travelled with partner
Nice area but the rooms are to little
Stayed 1 night in May 2024
Response from W.L on 6 May 2024
Hi Zetavius,Thank you for choosing The Insignia Hotel. We are sorry to hear that we did not exceed your expectations. We hope that you give us a chance to in the future to better your experience here.Thank you and have a great day! Best,Wendy L.General Manager

10/10 Excellent

Luz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, place was clean
Stayed 1 night in Apr 2024
Response from W.L on 1 May 2024
Dear Luz,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

8/10 Good

Shantel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet and cozy and staff is very helpful
Stayed 1 night in Apr 2024
Response from W.L on 1 May 2024
Dear Shantel,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

10/10 Excellent

Irish

Stayed 1 night in Mar 2024
Response from W.L on 1 May 2024
Dear Irish,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

10/10 Excellent

Andy, New York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, private and cozy.
Stayed 2 nights in Apr 2024
Response from W.L on 6 May 2024
Dear Andy,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

6/10 Okay

Brittney Z

Travelled with partner
I enjoyed my stay at insignia hotel, however the remote to the television was terrible. You only have the option of their cable channels and you aren’t able to cast from your phone which was outdated and pretty annoying. Overall I had a pleasant stay. I appreciate the property having the coffee and tea available 24hrs the complimentary breakfast and the friendliness of the staff. The ice machine is on the 1st floor and gives ice chips which I love. The patio area in front was quaint and quiet. I’ll be back again
Stayed 1 night in Apr 2024
Response from W.L on 29 Apr 2024
Hi Brittney Z,Thank you for choosing The Insignia Hotel. We are sorry to hear that we did not exceed your expectations. We hope that you give us a chance to in the future to better your experience here.Thank you and have a great day! Best,Wendy L.General Manager

8/10 Good

Anderson

Stayed 2 nights in Apr 2024
Response from W.L on 24 Apr 2024
Dear Anderson,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

8/10 Good

Addis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good option
Stayed 4 nights in Apr 2024
Response from W.L on 22 Apr 2024
Dear Addis,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

10/10 Excellent

Ria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Will highly recommend
Stayed 2 nights in Apr 2024
Response from W.L on 22 Apr 2024
Dear Ria,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

10/10 Excellent

Shuhui

Stayed 3 nights in Apr 2024

10/10 Excellent

Shemar

Liked: Property conditions & facilities
The area
Stayed 2 nights in Apr 2024
Response from W.L on 19 Apr 2024
Dear Shemar,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

2/10 Terrible

Changyao

Stayed 1 night in Apr 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from W.L on 18 Apr 2024
Dear Valerie,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

8/10 Good

Edwin, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I loved it. But I found a few roaches walking around the room.
Stayed 2 nights in Apr 2024
Response from W.L on 15 Apr 2024
Dear Guest,Thank you for the review, we apologize about the experience you had here. to further investigate, we would love to hear more!Thank you and have a great day!Best,Wendy L.General Manager

8/10 Good

jon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great staff, street sucks.
Stayed 2 nights in Apr 2024
Response from W.L on 11 Apr 2024
Dear Jon,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

8/10 Good

Arthur

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was quiet, felt safe.
Stayed 3 nights in Apr 2024
Response from W.L on 10 Apr 2024
Dear Arthur,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

2/10 Terrible

Alfred Eugene

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms were nasty, and the staff was nastier.
Stayed 4 nights in Apr 2024
Response from W.L on 9 Apr 2024
Hi Alfred Eugene,Thank you for choosing The Insignia Hotel. We are sorry to hear that we did not exceed your expectations. We hope that you give us a chance to in the future to better your experience here.Thank you and have a great day! Best,Wendy L.General Manager

8/10 Good

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room did not have draws to place your clothes and belongings.
Stayed 2 nights in Apr 2024
Response from W.L on 8 Apr 2024
Dear Marisol,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

2/10 Terrible

Avron

Stayed 3 nights in Apr 2024
Response from W.L on 29 Apr 2024
Hi Avron,Thank you for choosing The Insignia Hotel. We are sorry to hear that we did not exceed your expectations. We hope that you give us a chance to in the future to better your experience here.Thank you and have a great day! Best,Wendy L.General Manager

10/10 Excellent

lingling

Stayed 2 nights in Mar 2024
Response from W.L on 22 Apr 2024
Dear LingLingThank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

8/10 Good

patricia

Travelled with partner
Liked: Staff & service, property conditions & facilities
Parking was super easy and convenient
Stayed 1 night in Mar 2024
Response from W.L on 1 Apr 2024
Dear Patricia,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

10/10 Excellent

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice rooms, seemed very up to date. The rooms are small, but spacious enough for one person. The area is in the heart of China town in Brooklyn. Looked like mostly commercial/retail spaces in the vicinity, but there was a restaurant right across the street.
Stayed 1 night in Mar 2024
Response from W.L on 1 Apr 2024
Dear RobertoThank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

8/10 Good

Dellisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the time spent
Stayed 3 nights in Mar 2024
Response from W.L on 28 Mar 2024
Dear Dellisa,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from W.L on 27 Mar 2024
Dear Jose,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

8/10 Good

Yan

Stayed 1 night in Mar 2024
Response from W.L on 28 Mar 2024
Dear Yan,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

10/10 Excellent

Xiao Yan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Mar 2024
Response from W.L on 27 Mar 2024
Dear Xiao Yan,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms but I guess that all of NY?
Stayed 5 nights in Mar 2024
Response from W.L on 27 Mar 2024
Hi Andrew,Thank you for choosing The Insignia Hotel. We are sorry to hear that we did not exceed your expectations. We hope that you give us a chance to in the future to better your experience here.Thank you and have a great day! Best,Wendy L.General Manager

10/10 Excellent

Aida L

=]
Stayed 1 night in Mar 2024
Response from W.L on 25 Mar 2024
Dear Aida L,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

6/10 Okay

Kris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price, our room was smaller than expected. Although it was convenient and walkable to many places on 8th avenue, we hoped for a bigger room. Everything else about our experience was fine.
Stayed 1 night in Mar 2024
Response from W.L on 25 Mar 2024
Hi Kris,Thank you for choosing The Insignia Hotel. We are sorry to hear that we did not exceed your expectations. We hope that you give us a chance to in the future to better your experience here.Thank you and have a great day! Best,Wendy L.General Manager

6/10 Okay

Stanley, Burtonsville

Travelled with family, Travelled with partner
Disliked: Cleanliness
Very narrow and unclean lobbys. Information advertised for Parking is deceptive as 'parking available', and you find out it cost at least $32/day excluding the cost of lodging. Breakfast is simply bread, orange juice and very watery coffee. This hotel is unworthy of decent customers, regardless of the spin
Stayed 2 nights in Mar 2024
Response from W.L on 25 Mar 2024
Hi Stanely,Thank you for choosing The Insignia Hotel. We are sorry to hear that we did not exceed your expectations. Parking is available, but we do not advertise as free. We apologize for the misunderstanding. We hope that you give us a chance to in the future to better your experience here.Thank you and have a great day! Best,Wendy L.General Manager

10/10 Excellent

Charles, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 5 nights in Mar 2024
Response from W.L on 22 Mar 2024
Dear Charles,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

10/10 Excellent

Aida L

Travelled with partner
Liked: Cleanliness, staff & service
=]
Stayed 1 night in Mar 2024
Response from W.L on 19 Mar 2024
Dear Aida,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

6/10 Okay

Hua

Just like every other
Stayed 1 night in Mar 2024
Response from W.L on 19 Mar 2024
Hi Hua,Thank you for choosing The Insignia Hotel. We are sorry to hear that we did not exceed your expectations. We hope that you give us a chance to in the future to better your experience here.Thank you and have a great day! Best,Wendy L.General Manager

8/10 Good

Sanniwaty

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to have foods and stores and subway Did not expect the room is small
Stayed 3 nights in Mar 2024
Response from W.L on 18 Mar 2024
Dear Sanniwaty,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

2/10 Terrible

Keyana

Disliked: Cleanliness, staff & service
The room that I was in had bed bugs and roaches in the closet and bed
Stayed 2 nights in Mar 2024
Response from W.L on 15 Mar 2024
Hi Keyana,I researched your reservation and it seems that no complaints were made throughout your 2 nights stay. please contact the hotel with the pictures and we can further investigate this. Thank you!

10/10 Excellent

Adeniyi

Liked: Staff & service, property conditions & facilities
n/a
Stayed 1 night in Mar 2024
Response from W.L on 18 Mar 2024
Dear Adeniyi,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

2/10 Terrible

Nika

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they charged me extra for no reason. i didi reservation online with expedia and when i checked in they charged me
Stayed 1 night in Mar 2024
Response from W.L on 15 Mar 2024
Hi Nika,Please contact the hotel for any overage charges and we will certainly fix this.

2/10 Terrible

Wing

Stayed 2 nights in Mar 2024
Response from W.L on 1 Apr 2024
Hi Wing,Thank you for choosing The Insignia Hotel. We are sorry to hear that we did not exceed your expectations. We hope that you give us a chance to in the future to better your experience here.Thank you and have a great day! Best,Wendy L.General Manager

8/10 Good

Floyd

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from W.L on 11 Mar 2024
Dear Floyd,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

10/10 Excellent

Shemar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The area
Stayed 1 night in Mar 2024
Response from W.L on 19 Apr 2024
Dear Shemar,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from W.L on 11 Mar 2024
Dear Michelle,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here! We hope to see you again in the future!Thank you and have a great day! Best,Wendy L.General Manager

6/10 Okay

Michelle, Calhoun

Travelled with partner
Liked: Staff & service
The good: the staff were so helpful and kind. The bedding was clean. The bad: thin walls and noisy people. A man with children was yelling "Give me a high five" repeatedly and a toddler was squealing with joy, also repeatedly, until well after midnight. It sounded like they were in the room with us. The bed was sagging in the middle. The shower drained onto the bathroom floor.
Stayed 1 night in Mar 2024
Response from W.L on 11 Mar 2024
Hi Michelle,Thank you for choosing The Insignia Hotel. We are sorry to hear that we did not exceed your expectations. We hope that you give us a chance to in the future to better your experience here.Thank you and have a great day! Best,Wendy L.General Manager

2/10 Terrible

Jason

Stayed 3 nights in Mar 2024
Response from W.L on 28 Mar 2024
Hi Jason,Thank you for choosing The Insignia Hotel. We are sorry to hear that we did not exceed your expectations. We would love a feedback or comment to know why we received a 1 rating and do better. We hope that you give us a chance to in the future to better your experience here.Thank you and have a great day! Best,Wendy L.General Manager

10/10 Excellent

Meijin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from W.L on 6 Mar 2024
Dear Meijin,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here. We hope to welcome you again in the future. Have a Wonderful day! Best,Wendy L.General Manager

10/10 Excellent

Marta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but very clean, best toiletries I have ever seeing, parking is available next door (30-40 a night not bad) will definitely stay again
Response from W.L on 4 Mar 2024
Dear Marta,Thank you for choosing the Insignia Hotel. We are happy to hear that you enjoyed your stay here. We hope to welcome you again in the future. Have a Wonderful day! Best,Wendy L.General Manager

4/10 Poor

Zeev

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from W.L on 4 Mar 2024
Hi Zeev,Thank you for choosing The Insignia Hotel. We are sorry to hear that we did not exceed your expectations. We hope that you give us a chance to in the future to better your experience here.Thank you and have a great day! Best,Wendy L.General Manager