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Reviews of Hyatt Place New York City/Times Square

4 out of 5
Hyatt Place New York City/Times Square
350 West 39th St, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 631 out of 1431 reviews" "
Rating 8 - Good. 403 out of 1431 reviews" "
Rating 6 - Okay. 183 out of 1431 reviews" "
Rating 4 - Poor. 107 out of 1431 reviews" "
Rating 2 - Terrible. 107 out of 1431 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lissa, BRONX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located at walking distance from various restaurants, stores and close to the 34th and 42nd st. The staff is very nice and the room is comfy. It has a sofa with a table where you can work or eat. Even though the room is not very big it’s comfortable and bed is premium
Stayed 4 nights in May 2024

10/10 Excellent

Claribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in May 2024

8/10 Good

ELSA

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in May 2024

8/10 Good

Ahmad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes: Good clean hotel with a great spread for breakfast. Great shower. Central location. Dislikes: the room was very small. Pricey for what it is. The bathroom was even smaller.
Stayed 2 nights in May 2024

8/10 Good

Milind

Travelled with family
Liked: Amenities, property conditions & facilities
Property location was awesome. Time Square was very walkable. Lot's of dining options. Nice cleanliness.
Stayed 2 nights in May 2024

10/10 Excellent

Anirban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient central location, with excellent service
Stayed 2 nights in May 2024

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
Francesco at the front desk was amazing guy ! So helpfull and professional. Sorry If I misspelled his name.
Stayed 2 nights in May 2024

10/10 Excellent

Jeannette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and friendly
Stayed 1 night in May 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms and bathroom are realllllyyyy small lol. When I checked in I got the wrong room at first had to go back and get it changed, realized that I paid for city view for noooo reason- there is no city view at all don’t waste your money to get that. You’re gonna see an apartment complex next door and nothing else lmao. But it was clean, there was no soap tho, good thing I brought my own. The staff was really nice, they didn’t hesitate, when I told them I got the wrong room, to change it.
Stayed 1 night in May 2024

8/10 Good

Ralph D, Greenwood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2024

6/10 Okay

Qian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Taiye

Stayed 2 nights in May 2024

8/10 Good

Eran

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was clean, the staff was great and we enjoyed the fact that there is a gym. We didnt like: 1. the noise from the next door room and above room every time thhey had a shower or flash toilet it was noticable. 2. The bathroom is really small. i banged my head and body every time going in or out of the small shower. 3. Shame that there was no vegtables in breakfast
Stayed 5 nights in Apr 2024

10/10 Excellent

Ronald, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything was wonderful
Stayed 2 nights in Apr 2024

10/10 Excellent

ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby area was quite crowded during our stay, but staff were pleasant and professional, and both of our check-in and check-out process were quick. The room was clean and modern and had everything that we need. Would recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Carrie

Liked: Cleanliness, staff & service
Great location. Friendly staff. Breakfast was included and decent. The room was clean. The shower head was terrible. Sprayed all over and no way to adjust it. Simple way to change the whole experience.
Stayed 2 nights in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very good property for the value. The breakfast was good the rooms were spotless although very small, great location , the gym was very limited and because it was in the basement it had a could odor. Overall the hotel was well run and the staff were very friendly! I would return. The only issue is not so much the hotels fault however the garbage and filth on the streets is very noticeable. NYC needs to do something about this , home are the days when Rudy Giuliani kept NYC safe and beautiful. I truly understand why people would not want to live in was was once a beautiful city
Stayed 1 night in Apr 2024

6/10 Okay

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The closet space was extremely small and there wasn’t any type of storage (dresser)
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. All of the staff were so friendly and helpful. Perfect location. Very clean and reasonably priced. Highly recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The people is great.
Stayed 3 nights in Apr 2024

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hyatt was a wonderfully easy walking distance from Broadway for Hamilton and the rooms were clean, quiet and really perfect for being there for a few nights. We were able to watch our own Netflix which was great too.
Stayed 1 night in Apr 2024

10/10 Excellent

Mellisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Denisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was within walking distance of many popular sites.
Stayed 1 night in Apr 2024

4/10 Poor

Victoria

Travelled with family, Travelled with group
Disliked: Amenities
The fire alarms were going of from 5 in the morning until around 8 in the morning multiple times due to “faulty wiring” as they stated. Had a terrible night sleep for paying somewhere
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place great value
Stayed 2 nights in Apr 2024

10/10 Excellent

Veruska

Stayed 3 nights in Jan 2024

10/10 Excellent

Andrew Boulton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location. Rooms were small but clean and well equipped. Great breakfast and very helpful staff. We would stay again.
Stayed 5 nights in Mar 2024

10/10 Excellent

Khovita

Stayed 1 night in Apr 2024

10/10 Excellent

FLAVIO EDUARDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 4 nights in Apr 2024

10/10 Excellent

Narisse, Freeport

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. Very friendly and helpful.
Stayed 1 night in Apr 2024

8/10 Good

Ethy

Stayed 1 night in Apr 2024

10/10 Excellent

Priscila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I ‘d like to thank the front desk /staffs for being honest, efficient and exceptional . I forgot my jewelry box in the safe and my coats .They sent me all the items promptly . Forever grateful!!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very small but very clean would absolutely stay again
Stayed 2 nights in Apr 2024

6/10 Okay

Victor

Travelled with family
The area was very unsafe because of no security.The hotel rooms were very small and stuffy. Not recommended for family travel
Stayed 5 nights in Apr 2024

10/10 Excellent

Cameron, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Maud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was convenient. They had issue with false alarm that woke everyone up at 1PM twice on same night. I hope they get it fixed cause it scared us all and invoked memories
Stayed 3 nights in Apr 2024

4/10 Poor

Erin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a great location!
Stayed 3 nights in Apr 2024

10/10 Excellent

Lynnette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Apr 2024

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Husam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for the price we paid. Rooms and bathroom are small, but we didn’t care much. Staff is extremely friendly and breakfast was good and organized. Parking is offsite but 2-minute away on foot. The parking staff were very professional and friendly.
Stayed 1 night in Apr 2024

8/10 Good

Madonna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Easy walking to Times Square and Madison Square garden/ Pen Station. Close subway access made trips to Central Park and financial district accessible. Check in was delayed which was annoying but they did store our bags while we waited. Staff were not overly friendly but got the job done. Breakfast included was a buffet. Food was okay and it was very busy. Room was clean and comfortable. Bathroom was clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are so many hotels just jammed into this street it was really cool design and staff was impeccable! The car across the street at dusk was being robbed while I stood outside to smoke, and no one was able to help when I told them at the desk. A bit scary!
Stayed 3 nights in Apr 2024

10/10 Excellent

NICHOLAS DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

8/10 Good

Jin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is very small. Everything else is good and enjoyable.
Stayed 4 nights in Mar 2024

6/10 Okay

RonDa

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Luciana, Pembroke Pines

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, conveniently located within walking distance to Timesquare, friendly staff, clean facilities. Breakfast included with good variety of food.
Stayed 2 nights in Apr 2024