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Reviews of Empire Hotel

4 out of 5
Empire Hotel
44 W 63rd St, New York, NY

Reviews

7.6

Good

Rating 10 - Excellent. 1194 out of 3248 reviews" "
Rating 8 - Good. 873 out of 3248 reviews" "
Rating 6 - Okay. 532 out of 3248 reviews" "
Rating 4 - Poor. 346 out of 3248 reviews" "
Rating 2 - Terrible. 303 out of 3248 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very beautiful and had a nice atmosphere to it. Most attractions and restaurants were well within walking distance.
Stayed 3 nights in Apr 2024

4/10 Poor

Jonathan Tyler

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The Shower and Bathroom was truly dysfunctional and it was extremely difficult to get anything to work properly. A Staff Member walked into my room in the early morning with a key even with a do not disturb sign on the door
Stayed 2 nights in Apr 2024

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, staff & service
Stayed at the Empire Hotel for one night because of the location and great rate. The lobby was nice and the staff was friendly, but the room was not great. Our room was at the end of a very dark hallway, so dark that you could barely see the key slot on the door. The room itself was fine and somewhat spacious by city standards, but the blinds wouldn’t open on either of the two windows, so we couldn’t get any light in the room. Also, the AC did not work well. It turned on but it was not very effective and the room was warm. However, everything was clean and the bed was pretty comfortable. They also gave out complimentary bottled water at the front desk and the location was great. Overall, for one night it was fine, but if we had been staying longer I would’ve asked to switch rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 4th time staying at Empire. We love this hotel and location so much. The staff is super helpful and friendly. Hotel is clean and comfortable. We will absolutely be staying there again in the future.
Stayed 3 nights in Apr 2024

2/10 Terrible

Mitchell

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This property is in a great location and seems to be relatively affordable BUT... My wife and I stayed with them for a Saturday and Sunday night over this past weekend. The weather was cool on Saturday, but we noticed our room was pretty warm that night. After realizing the next morning that our AC unit was out of order, we notified the front desk. They sent a technician up to work on it at some point that day while we were out. We were told it was fixed and good to go. That night when we returned it was still broken. I notified the front desk of the issue again and was told they were going through a 'shift change' but would send someone up ASAP. A technician arrived at our room to check on the unit a little after 11:00 PM. After working on it for about half an hour, he determined that it was out of order and there was nothing they'd be able to do to fix it that evening. The hotel was unable to move us to another room and the room we stayed in that night reached over 80 degrees. I readdressed this with the front desk the next morning. I was surprised by two things: 1) Between the technician who had worked on our room and the different staff members who I had discussed the issue with the day before- there was absolutely no documentation that we had been having this issue. It was like they were hearing it for the first time. 2) The staff absolutely did not care that we had this problem. I would absolutely avoid staying here.
Stayed 2 nights in Apr 2024

4/10 Poor

Max

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is dated and our room was run down and dirty. We had a problem with our room which was not adequately addressed.
Stayed 2 nights in Apr 2024

10/10 Excellent

Selcuk

Liked: Property conditions & facilities
Impeccable
Stayed 1 night in Apr 2024

8/10 Good

Krystin

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Our hallway in front of room was so dark we couldn’t even unlock the door without shining a light to help insert keycard. They had hallway lights in the hallway but of course our room was a corner room with no light. Also rooms were spacious but very warm. It was a beautiful day out and it felt better outside than inside if that tells you how warm that room was. I like the theme for the hotel but bathrooms were so dark due to lighting that it made it hard to get ready.
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024

8/10 Good

frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop is a must drinks a bit pricy but the view. Would go back
Stayed 2 nights in Apr 2024

8/10 Good

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Amazing stay, the location was perfect! The room was great. The only issue was the water pressure in the shower and the sink in the bathroom. They both were very little to none. The shower grout was cracked and busted, the ceiling looked like there was past water damage and a quick fix was done. Other than that it was fine
Stayed 2 nights in Apr 2024

8/10 Good

Lewis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value and super convenient to culture, transportation. My one "complaint" is the window covering could not be raised without a jury-rigged arrangement using thread - the chain which should raise it was not connected. Staff were very friendly and helpful. Bonus is the gelato shop next door open for late night treats.
Stayed 2 nights in Apr 2024

2/10 Terrible

Brian J

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Kate

The room was quite stuffy. When the curtain was closed at night to block out the light it would cover the HVAC unit and no air would circulate.
Stayed 2 nights in Apr 2024

2/10 Terrible

Ni

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Give one star for hotel location, other than that nothing good about this hotel. Booked a two bed junior suite for one night, got rm 1112, it’s so noisy, an air conditioning machine outside the window running non stop, make sleeping impossible. Went to front desk for help, was told nothing they can do, and with a non apologetic attitude. Hallway decor is weird like a horror movie scene, room is dark, bathroom is super tiny not clean. Stayed quite a few hotels in the area, JW Marriott, Sheraton, etc, this hotel is the worst, bad service with high price
Response from The Empire Hotel on 30 Apr 2024
Thank you Ni for your review! We do value your feedback. Your experience is not on par with the level of service we're accustomed to providing. We regret that we didn't meet your expectations regarding the maintenance issues. Kindly be informed that we are currently undergoing numerous renovations to enhance the appeal and bring a contemporary touch to our hotel. We ask that you reach out to us directly on any future stay. We will assure that you will have a memorable stay.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Clean building. Very small room but comfortable.
Stayed 1 night in Apr 2024
Response from The Empire Hotel on 30 Apr 2024
Thank you Charlotte for you 5 star review! It seems you appreciated our attentive staff, and the comfortability of our rooms

2/10 Terrible

Rebecca

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The outlets electrical outlets didn’t work in our bathroom and half of the room. Our AC quit working on our last day and night. After maintenance trying to fix it twice, at 2:00 a.m the front desk finally gave us another room but told us we had to be out by 9:00 a.m. and when we got into that room the a.c. Did not work either. We were planning to reserve a block of rooms here next summer for a wedding, but will now look elsewhere. We asked to have our last night comped but the hotel said they could not because we booked through Expedia. Very disappointing.
Stayed 3 nights in Apr 2024

6/10 Okay

Francisco

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The lobby and the rooftop bar gives the impression of better facilities. Best used as a place to sleep. My main issue was the bathroom. The shower head was not secured to the ceiling. The paint around it was pealing away. They had cracked tiles, missing grout, and the shower curtain was not tall enough to prevent water from escaping. The door was also difficult to shut. So we had to fiddle with it to make it close properly. Very centrally located to subway. The people were nice. 8/10 would stay again.
Stayed 3 nights in Apr 2024

8/10 Good

christina

Liked: Staff & service
The hotel and rooms are quite old and need updating and repair. There is no sound insulation but overall the stay was fine. The location can’t be beat. Staff was kind and accommodating
Stayed 3 nights in Apr 2024
Response from The Empire Hotel on 29 Apr 2024
Thank you Christina for your review. We're delighted to know you enjoyed our attentive staff our convenient location.We are sorry about the inconvenience you experienced. Please note, we are undergoing many renovations to uplift our aesthetic and modernize our hotel. We can't wait to welcome you back to the Empire Hotel.

10/10 Excellent

Aileen, San Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Empire Hotel on 30 Apr 2024
Thank you Aileen for your 5 star review!

6/10 Okay

NORMA

Business traveller
Liked: Staff & service, amenities
Hotel Empire is centrally located in Manhattan. It’s in the heart of downtown and close to fine dining options and shops. It’s close to Julliard and the various shops. The hotel itself needs to be upgraded and improved. The staff however is super friendly and accommodating. The facilities could use a refresh especially bathrooms. Thank you to the wonderful staff who made me feel welcome and accommodated every request.
Stayed 2 nights in Apr 2024

8/10 Good

anita

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from The Empire Hotel on 30 Apr 2024
Thank you Anita for your review!

10/10 Excellent

Gretchen, Ft lauderdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's all about location, location, location. If you're in the city for opera, Symphony, or ballet, even plays, they're all across the street. No Uber, no taxi needed. Also walkable to great restaurants and shopping in Time Warner Center and Central Park.
Stayed 2 nights in Apr 2024
Response from The Empire Hotel on 29 Apr 2024
Thank you Gretchen for your review! We're delighted to know you enjoyed our convenient location. We are delighted to have you as our valued guest.

10/10 Excellent

Paula, Princeton unction

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a short stay & convenient to the upper midtown of NYC.
Stayed 2 nights in Apr 2024
Response from The Empire Hotel on 29 Apr 2024
Thank you Paula for your review! We're delighted to know you enjoyed our convenient location. We are delighted to have you as our valued guest.

4/10 Poor

Dee

Safe was broken in my room. Staff had bad attitude regarding fixing it. Finally finished around midnight. Problem was desk and rude security guard, not other staff. I had to call house keeping too to clean up the mess left from placing a new safe. Truly poor whining weekend desk service.
Stayed 3 nights in Apr 2024
Response from The Empire Hotel on 30 Apr 2024
Thank you Dee for your review. We highly value your feedback and take pride in our staff's ability to enhance our guests' experiences.However, it has come to our attention that certain aspects of your visit did not meet the high standards of service we strive to maintain. We sincerely regret any inconvenience this may have caused and acknowledge that your experience was not reflective of the quality we aim to deliver. Ensuring the satisfaction and happiness of our guests is paramount, and we are committed to addressing the concerns you have raised in an appropriate manner.

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities
I had to leave the hotel and check in someplace else because my heat was broken and they refused to refund me. The property photographs reasonably well but is kind of a dump. It’s shabby and ill kept. My room faced an interior shaft and noise is unbearable. Location is good. Do not recommend.
Stayed 1 night in Apr 2024
Response from The Empire Hotel on 29 Apr 2024
Hello Michael, We regret that we didn't meet your expectations. We do appreciate the feedback as it helps us strive for improvement. Kindly be informed that we are currently undergoing numerous renovations to enhance the appeal and bring a contemporary touch to our hotel. We ask that you reach out to us directly on any future stay. We will assure that you have a memorable stay.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Empire Hotel on 29 Apr 2024
Thank you for Jonathan for your review! We are delighted to have you as our valued guest.

8/10 Good

Genesis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall great experience
Stayed 2 nights in Apr 2024
Response from Empire Management on 27 Apr 2024
Thank you for providing your positive feedback, we value you as our guest and hope to welcome you back in the near future!

8/10 Good

Daniel J

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for the price we paid. Staff was excellent! Our room was great in that it had two doubles and a pool out couch so that it could accommodate my wife and three kids and me. But the shower had no pressure, shelf in the shower for the soup and shampoo was falling off and there was no coffee in the rooms or hotel. They also had no kitchen in the hotel so you couldn't get food. Otherwise, I really enjoyed my stay. Great area in NYC! So convenient.
Stayed 3 nights in Apr 2024
Response from The Empire Hotel on 29 Apr 2024
Hello Daniel, thank you for taking the time to write a review! We loved that you enjoyed our convenient location and our attentive staff!We do value your feedback. We regret that we didn't meet your expectations regarding the shower issues. Kindly be informed that we are currently undergoing numerous renovations to enhance the appeal and bring a contemporary touch to our hotel, and we look forward to the opportunity to welcome you again and demonstrate our commitment to excellence.

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Empire Hotel on 29 Apr 2024
Thank you for Joseph for your review! We look forward to the opportunity to welcome you again at The Empire Hotel and demonstrate our commitment to excellence!

6/10 Okay

Mohammad

Liked: Staff & service
Disliked: Cleanliness
Hotel was very dusty. Loud, construction, police sirens, washrooms in the room weren’t really up to my standards. They shouldn’t be charging that much for an uograded motel 6 type hotel
Stayed 1 night in Apr 2024
Response from MJ on 27 Apr 2024
Thank you for sharing your recent experience with us. Thank you for choosing The Empire Hotel NYC!

2/10 Terrible

Melissa, Forest Hills

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This Hotel is a Motel. The rooms are extremely outdated and there’s stains on curtains and carpets. The bathroom was appalling, cracks everywhere and was so outdated.
Stayed 1 night in Apr 2024
Response from MJ on 27 Apr 2024
We are sincerely regretful to hear your stay was less than acceptable. We are currently undergoing many renovations and changes to uplift our hotel. Please allow us another opportunity, we would love to make this right by you and welcome you back

10/10 Excellent

Mansi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Apr 2024
Response from MJ on 27 Apr 2024
We so pleased to know that we exceeded your expectations! Please visit us again soon. Thank you for choosing The Empire Hotel NYC!

10/10 Excellent

Loreina

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Empire Management on 27 Apr 2024
Thank you for providing your positive feedback, we value you as our guest and hope to welcome you back in the near future!

8/10 Good

justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice inside, room was very clean. A little dated on some things but overall very nice. I wish I asked for a different room mine was facing the street and it was loud. PJ Clarke restaurant attached to the hotel has great food and it’s a great area…I’d stay there again for sure
Stayed 1 night in Apr 2024

8/10 Good

Ada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Empire Management on 27 Apr 2024
Thank you for providing your positive feedback, we value you as our guest and hope to welcome you back in the near future!

8/10 Good

Susan, Kula

Liked: Cleanliness, staff & service
Empire Hotel is a classic older hotel with a lot of character. It was close to restaurants and shops and very walkable. With any older hotel, there was some dated features that could use some updating, but not that important. The AC in our room was not working, so it became hot and uncomfortable. Engineering tried to repair, but they couldn't fix it. We just left the windows open all night, which caused some additional noise in the room.
Stayed 1 night in Apr 2024
Response from MJ on 27 Apr 2024
Apologies for any shortcomings you may have incurred. We are pleased to know we exceeded your expectations with service and your overall stay. We have looked into the details of your reservation and has since been resolved. Thank you for choosing The Empire Hotel NYC!

8/10 Good

Regan, Woodbury

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
n/a
Stayed 1 night in Apr 2024
Response from The Empire Hotel on 29 Apr 2024
Thank you Regan for your review.

6/10 Okay

Edwin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was pretty good but, the services provided were not available like breakfast included and another thing was TV does not work and the A/C is on 24/7
Stayed 2 nights in Apr 2024
Response from The Empire Hotel on 30 Apr 2024
Thank you Edwin for your review! Your feedback is gratefully received, as it helps us strive for improvement. We love that you enjoyed our property. Please note, we are undergoing many renovations to uplift our aesthetic and modernize our hotel. Please visit us again, we would like the opportunity to see what we can do to better your stay.

8/10 Good

Eugene, Highland Park

Travelled with partner
Good location to walk to Central Park.
Stayed 4 nights in Apr 2024
Response from The Empire Hotel on 25 Apr 2024
Thank you Eugene for your review! We love that you enjoyed our convenient location.

4/10 Poor

Stephanie

Disliked: Cleanliness, property conditions & facilities
This was relatively cheap so I expected a tiny room. But I didn't expect broken outlets, blinds, and temp control. Bathroom so tiny I couldn't close the door without standing in the shower. Pretty ridiculous.
Stayed 3 nights in Apr 2024
Response from The Empire Hotel on 25 Apr 2024
Thank you Stephanie for your review! We are committed to addressing the concerns you have raised in an appropriate manner.We wish to extend our apologies for the inconvenience encountered. We are delighted to have you as our valued guest!

8/10 Good

Stephanie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
The property is good. Just be prepared that the walls are very thin, there really should be additional maintenance to the property ( some peeling wallpaper), and there is a $100 pet fee. I found the pet fee really high compared to the other hotels. However the staff (especially Niya) is o be very accommodating and courtesy. Our room was very clean.
Stayed 3 nights in Apr 2024
Response from MJ on 27 Apr 2024
Apologies for any shortcomings you may have incurred. We are pleased to know we exceeded your expectations with service and your overall stay. We have looked into the details of your reservation and has since been resolved. Thank you for choosing The Empire Hotel NYC!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great views, suite worked well with teen girls.
Stayed 2 nights in Apr 2024
Response from Empire Management on 24 Apr 2024
Thank you for your positive feedback. We hope to welcome you back in the near future.

4/10 Poor

Frederick

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No trash bins broken lights front desk doesn't answer
Stayed 1 night in Apr 2024
Response from Empire Management on 24 Apr 2024
we do apologized for any inconvenience you may have encountered during your stay. we hope to welcome you back in the near future, with the chance to accommodate you.

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love your roof bar and great location
Stayed 2 nights in Apr 2024
Response from Empire Management on 22 Apr 2024
We appreciate your positive feedback!

8/10 Good

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
The most convenient hotel in the Lincoln Center area.
Stayed 1 night in Apr 2024
Response from Empire Management on 24 Apr 2024
Thank you for your positive feedback. We hope to welcome you back in the near future.

2/10 Terrible

Lilia

Disliked: Cleanliness, property conditions & facilities
Response from Empire Management on 24 Apr 2024
thank you for your feedback.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and great loalcation
Stayed 1 night in Apr 2024
Response from Empire Management on 22 Apr 2024
We are pleased to know our staff exceeded your expectations as well as our location, Thank you for your positive feedback.

8/10 Good

Sangeeta, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Empire Management on 24 Apr 2024
Thank you for your feedback. We hope to welcome you back in the near future.

6/10 Okay

Gabriella

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Empire Management on 24 Apr 2024
Thank you for your feedback. We hope to welcome you back in the near future.