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Reviews of Courtyard by Marriott New York JFK Airport

3 out of 5
Courtyard by Marriott New York JFK Airport
145-11 N Conduit Ave, Jamaica, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 427 out of 1006 reviews" "
Rating 8 - Good. 307 out of 1006 reviews" "
Rating 6 - Okay. 128 out of 1006 reviews" "
Rating 4 - Poor. 80 out of 1006 reviews" "
Rating 2 - Terrible. 64 out of 1006 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Gordon

Very professional, clean and convenient for a layover at JFK
Stayed 1 night in Apr 2024

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Tiny room. Bouncy bed. But overall fine for one night. Staff is lovely
Stayed 1 night in Apr 2024

10/10 Excellent

Aishah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed! Very nice staff and great location.
Stayed 2 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Aishah, Thank you for your recent stay at Courtyard New York JFK Airport. We are pleased that you enjoyed our comfortable rooms, friendly team, and convenient location. Our top priority is to provide an excellent experience for every guest, and we are so glad we succeeded in delivering that for you. We appreciate your feedback, and we look forward to hosting you again soon on your future visits. Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Latoya, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Courtyard New York JFK Airport.Best Regards, George Drepaul,General Manager

10/10 Excellent

Willy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ok except the AC which is on a malfunction
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Willy, Thank you for taking the time to review Courtyard New York JFK Airport. We were delighted to read how much your overall stay was great. However, we hope you will accept our apologies for the difficulties the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly, and we are very grateful for your patience. We look forward to having you visit with us again. Safe Travels.Best Regards, George Drepaul,General Manager

6/10 Okay

Amanda

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were stranded at JFK and needed an unexpected stay. We chose this property for the 24 hour free airport shuttle. The shuttle was clean, on time, and not crowded both ways. The front desk staff was kind, professional, and accommodating. However, for the $$$ price, the hotel was very disappointing. The restaurant was very limited and overpriced (we ordered from a local Indian restaurant and had free delivery. The food was delivered quickly and was excellent). Because of the location, we had to buy water in the hotel. Spent $20 for 2 waters and a ginger ale. Our 2 double bed room was very small. The furniture was worn, and there was no mini fridge for our leftovers. Though the beds were clean, the mattresses were noisy. I couldn’t roll over without disturbing my family. The rain shower head was incredible. Excellent water pressure and temperature. The bathroom sink was cracked. This hotel met our needs but I wouldn’t choose to stay here again due to the poor quality for the exorbitant price.
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Amanda, Thank you for choosing to stay with us during your unexpected layover at JFK. We are pleased to hear that our airport shuttle provided an exceptional experience for you to and fro. Additionally, we appreciate your kind words about the wonderful service our team provided. We are also delighted to know that you loved the shower pressure and temperature of your bathroom. However, we apologize for any disappointment you experienced with the pricing and selection at our restaurant. We will share this with our food and beverage team to see where we can improve. We're also sorry to hear about the several issues you experienced with the room, and these will be shared with our appropriate teams to improve our guest services. While we regret that we may not have met all your expectations on this occasion, we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best Regards, George Drepaul,General Manager

10/10 Excellent

Lutishia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the highway. Check in and out was a breeze. Front desk staff were friendly and attentive. Overall, our over night was a pleasant one. Thank you!
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Lutishia, Thank you for choosing to stay with us at Courtyard New York JFK Airport. We are delighted to know that our courteous and warm front desk associates made an excellent first impression and that you had a memorable time with us. We also appreciate you mentioning how our convenient location was perfect for your plans. It was a pleasure to host your visit, and we look forward to welcoming you back soon.Best Regards, George DrepaulGeneral Manager

8/10 Good

Carleta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Carleta, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had an overall great experience here at Courtyard New York JFK Airport. We look forward to welcoming you back on your next visit to our city.Best Regards, George DrepaulGeneral Manager

2/10 Terrible

Thomas

Travelled with partner
Room was pretty clean but quiet hours don’t exist here. this is definitely a party hotel.
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Thomas, Thank you for staying with us and sharing your review. Our goal is to provide a comfortable and relaxing visit to all our guests; therefore, we regret that this was not your experience. We apologize for the noise issues that impacted your time with us, and we can understand the frustration this caused. We take noise concerns seriously and would like to let you know for future visits; our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. We genuinely appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future.Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Joseph, New Suffolk

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful well staffed hotel immediately accessible to JFK airport. Free shuttle is great. If you are on a long layover this is a great location to rest.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Apr 2024
Dear Joseph, Thank you for your recent stay at Courtyard New York JFK Airport. We are pleased that you enjoyed our friendly hospitality and convenient location. Our top priority is to provide an excellent experience for each and every guest, and we are so glad we succeeded in delivering that for you. We are grateful for your recommendation, and we look forward to seeing you again the next time you are in New York.Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Moises

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Convenient location. Mildly dated rooms. Ours for example had one bedside light that wasn’t working.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Moises, Thank you for choosing to stay with us at Courtyard New York JFK Airport. We are glad to know you had a pleasant stay overall and that our convenient location enhanced your time with us. That said, we regret not meeting all of your expectations regarding the overall condition of your guestroom and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again.Best Regards, George DrepaulGeneral Manager

8/10 Good

Allison

Liked: Cleanliness, staff & service
The room was clean and comfortable, the food at night was good, the staff was kind and helpful. The shuttle was packed in the morning with a tour group, and the sprinter van wasn’t big enough for everyone (it was also late), so I took an Uber. I paid a little extra for the hotel so I wouldn’t have to do that. If you book here just know that’s a possibility.
Stayed 1 night in Mar 2024
Response from General Manager on 22 Apr 2024
Dear Allison, Thank you for choosing to stay with us at Courtyard New York JFK Airport. We are glad to know you had a pleasant stay overall and that our thoughtful hospitality enhanced your time with us. We also appreciate you mentioning our delicious dining options and well-maintained accommodations. That said, we regret not meeting all of your expectations regarding the shuttle service and the inconvenience this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your understanding and look forward to welcoming you again.Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk host and the location
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Rodney, Thank you for staying with us at Courtyard New York JFK Airport during your recent visit to New York. We are pleased you enjoyed our convenient location and the courteous service provided by one of our front desk associates. Thank you again for visiting us, and we hope to see you again soon.Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Anirudh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Anirudh, Thank you for the wonderful rating for Courtyard New York JFK Airport. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Best Regards, George DrepaulGeneral Manager

8/10 Good

Da

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Da, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Courtyard New York JFK Airport. We look forward to welcoming you back on your next visit.Best Regards, George DrepaulGeneral Manager

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Better clean , no heat working in the room
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Daniel, Thank you for your recent stay. We genuinely apologize for the maintenance issue you encountered with the air unit in your room and the inconvenience this caused. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We truly hope you will give us another chance to prove that we are committed to providing outstanding service to our guests. Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Francis

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Francis, Thank you for choosing to stay with us and for leaving your rating. We are delighted to know that you had a great experience here at Courtyard New York JFK Airport. We look forward to welcoming you back on your next visit.Best Regards, George DrepaulGeneral Manager

8/10 Good

JO-ANN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Guest, Thank you for the review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard New York JFK Airport; we hope to see you again soon. Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Joel, Thank you for choosing Courtyard New York JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Atupele

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service.
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Atupele, Thank you for sharing your feedback. It is important for our guests to have a great experience, and we are delighted to know our hospitality and great service exceeded your expectations. We hope you will consider Courtyard New York JFK Airport your home away from home when your travels bring you back to the area.Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Darrell

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Darrell, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard New York JFK Airport; we hope to see you again soon. Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Yilong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle is convenient, the room is clean.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Yilong, Thank you for choosing Courtyard New York JFK Airport. We are happy to read that our spotless accommodations and reliable shuttle service helped make your stay a great one. We appreciate your business and hope you will stay with us again the next time your travels bring you to New York.Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Vanevia

Travelled with family
Liked: Amenities, property conditions & facilities
They really accommodate to all my personal needs!
Stayed 3 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Vanevia, Thank you for choosing Courtyard New York JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, George DrepaulGeneral Manager

8/10 Good

Rimma, Tampa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Parkin is $55 in the hotel. Crazy
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Rimma, Thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel as your comments do not describe our property accurately. We do hope that if you return to our area again, you will choose to stay with us. It will be a pleasure to host your visit.Best Regards,George DrepaulGeneral Manager

10/10 Excellent

Fahad

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Fahad, Thank you for the perfect rating. We are glad you had a wonderful time at Courtyard New York JFK Airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards, George DrepaulGeneral Manager

4/10 Poor

Golda, Mahopac

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Golda, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Best Regards, George Drepaul,General Manager

10/10 Excellent

Shaul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Shaul, Thank you for choosing Courtyard New York JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, George Drepaul,General Manager

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in for a late arrival! Nice clean room and comfortable beds! Loved the shuttle to airport! Breakfast was available ( have to purchase) but got some soup at bar after a long travel day and it was amazing! Only thing that didn’t like: half the welcome area was used for non-paying guests who were sleeping on couches and chairs!?! Looked like a homeless shelter….
Stayed 1 night in Apr 2024
Response from General Manager on 5 Apr 2024
Dear Janet, Thank you for sharing your experience with us! We are delighted to hear that you had a smooth check-in for your late arrival and that you found your room to be great and clean with comfortable beds. It is fantastic that you enjoyed the shuttle to the airport and had a positive experience with breakfast and the soup at the bar. However, we apologize for any inconvenience caused by other guests using the lobby area. Your feedback is important, and we will address this issue to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to welcome you back for another enjoyable stay. Best Regards, George Drepaul,General Manager

10/10 Excellent

Tom

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Tom, Thank you for staying at Courtyard New York JFK Airport and for your excellent rating. We love receiving rating like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you selecting us and look forward to seeing you on your next visit. Best Regards,George Drepaul,General Manager

10/10 Excellent

Joni

Stayed 1 night in Mar 2024
Response from General Manager on 15 Apr 2024
Dear Joni, Thank you for the generous rating of the Courtyard New York JFK Airport. We are delighted you enjoyed your stay. We hope to see you again on your next visit to New York.Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Hyung, Kent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel restaurant was really good. It was good food. I didn't like outside restaurant.
Stayed 3 nights in Mar 2024
Response from General Manager on 23 Mar 2024
Dear Hyung, Thank you for choosing Courtyard New York JFK Airport and sharing your review. We are glad you enjoyed your dining experience at Nosh! We will share your praises with our culinary team. Thank you again for your generous remarks, and we hope to see you often.Best Regards, George DrepaulGeneral Manager

8/10 Good

Bryann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved George - the shuttle driver. He was so helpful!
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Bryann, Thank you for sharing about your recent stay at Courtyard New York JFK Airport. Providing exceptional service is our top priority, and we are delighted that George went above and beyond to assist you during your stay. We will be sure to pass along your kind words to him. Thank you for taking the time to recognize his efforts, and we hope to welcome you back for another enjoyable stay in the future.Best Regards, George Drepaul,General Manager

10/10 Excellent

Sarika

Stayed 5 nights in Mar 2024
Response from General Manager on 23 Mar 2024
Dear Sarika, Thank you for choosing Courtyard New York JFK Airport and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, George DrepaulGeneral Manager

8/10 Good

Joseph, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in town for a family celebration and was pleased how convenient and close things were for getting around. The staff is very friendly and courteous. Would stay again if traveling back to the area.
Stayed 4 nights in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Joseph, Thank you for your kind words and for choosing to stay with us. We are thrilled to hear that you had an amazing stay with us during your family celebration! It's wonderful to know that our convenient location and proximity to local attractions made your visit even more enjoyable. Providing friendly and courteous service is a priority for us, and we are delighted that our staff made a positive impression on you. We would be honored to welcome you back if your travels bring you to the area again in the future.Best Regards, George Drepaul,General Manager

4/10 Poor

Samme

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Samme, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here the night before an early flight, I had to leave for the airport too early for the free breakfast which started at 6:00, and the airport shuttle filled up & I had to call a Lyft. Other than that, the hotel itself was great!
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Mary, Thank you for choosing Courtyard New York JFK Airport and for the high rating. We are glad you had an overall stay. However, we regret to learn that you could not take advantage of our shuttle service. Thank you again; we look forward to your next visit.Best Regards, George DrepaulGeneral Manager

2/10 Terrible

Natasha

Travelled with family, Business traveller
Disliked: Property conditions & facilities
I checked in at 11pm and had to check out at 4:30 am . My entire body itched when I laid on the beds
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Natasha, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We appreciate your business and sincerely apologize that we did not provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Best Regards, George DrepaulGeneral Manager

2/10 Terrible

Gulomjon

Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Gulomjon, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards, George DrepaulGeneral Manager

10/10 Excellent

Simran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the airport shuttle.
Stayed 5 nights in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Simran, Thank you for staying at Courtyard New York JFK Airport and for taking notice of our excellent shuttle service team that takes guests to and from the airport. We are proud to be one of the few area hotels that offers complimentary shuttle service to the airport as a convenience for our guests. We appreciate your review and hope to be of service again.Best Regards,George Drepaul,General Manager

10/10 Excellent

W.

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot to spend the night before an early flight. Valet parking a plus.
Stayed 1 night in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Guest, We appreciate your kind words about our location near the airport. Providing a comfortable and convenient stay for our guests is what we strive for every day, and we are glad you had a restful visit and that you found our shuttle service genuinely convenient. Thank you for being a guest, and we look forward to seeing you at Courtyard New York JFK Airport.Best Regards,George DrepaulGeneral Manager

6/10 Okay

William

Liked: Cleanliness
Disliked: Staff & service
Limited parking and valet parking was very expensive!
Stayed 1 night in Feb 2024
Response from General Manager on 14 Mar 2024
Dear William, Thank you for being a guest at our hotel and sharing your review. We are disappointed to know we could not provide a perfect visit. We regret that you found our parking fee to be high. We review our pricing regularly to make sure that we are priced competitively. Your overall rating is valued, and we hope you will return the next time you are here.Best Regards,George Drepaul,General Manager

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Trevor, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Courtyard New York JFK Airport. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Best Regards,George Drepaul,General Manager

8/10 Good

Sharon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the convenience of being close to the Airport. Room was clean and comfortable and staff please and helpful.
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Sharon, Thank you for taking the time to provide such wonderful feedback regarding your stay at Courtyard New York JFK Airport. We are happy our proximity to the airport was perfect for your needs and that you liked our comfortable accommodations. We are glad you liked our service and invite you to revisit us soon.Best Regards,George Drepaul,General Manager

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Danielle, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard New York JFK Airport. We look forward to your return and wish you all the best with your future travels.Best Regards,George DrepaulGeneral Manager

8/10 Good

anne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
For a airport hotel it ticked all the boxes
Stayed 1 night in Mar 2024
Response from General Manager on 9 Mar 2024
Dear Anne, Thank you for the great rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you liked our services. We invite you to revisit us when in our area.Best Regards,George Drepaul,General Manager

8/10 Good

Ade

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on 9 Mar 2024
Dear Ade, Thank you for your kind rating! We are glad you had such a positive experience during your time at Courtyard New York JFK Airport, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Best Regards,George Drepaul,General Manager

4/10 Poor

James

Business traveller
Disliked: Staff & service
Poor attitude of 1 staff member
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Dear James, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Best Regards, George Drepaul,General Manager

8/10 Good

Shreyash

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good stay
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Dear Shreyash, It was a pleasure having you as a guest at Courtyard New York JFK Airport. We are glad that everything went well during your stay and that our accommodations along with all our services provided you the comfort you desired. We appreciate your feedback and hope you will come back to us.Best Regards,George Drepaul,General Manager

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Michelle, We appreciate you taking the time to leave your generous rating regarding your recent visit to Courtyard New York JFK Airport. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best Regards,George Drepaul,General Manager

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Lori, We are delighted you enjoyed your stay at Courtyard New York JFK Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you our way.Best Regards, George Drepaul,General Manager