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Reviews of Comfort Inn Brooklyn City Center

2.5 out of 5
Comfort Inn Brooklyn City Center
599 Utica Ave, Brooklyn, NY

Reviews

6.2
Rating 10 - Excellent. 33 out of 190 reviews" "
Rating 8 - Good. 40 out of 190 reviews" "
Rating 6 - Okay. 54 out of 190 reviews" "
Rating 4 - Poor. 39 out of 190 reviews" "
Rating 2 - Terrible. 24 out of 190 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service
friendly staff
staff were couteous

10/10 Excellent

Gillian , Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will kept near shopping on point hotel
The hotel is very clean and nice.The room cozy and bed very comfortable .The staff is super make you felt at home from home .I already have another booking to go back, that's the only place i will be when taking a trip to brooklyn .The only one thing the night staff needs to know that the breakfast area is always open to the guss at any given time . Please any one taking a trip to brooklyn go to this hotel The cook ms doreen you have to taste her hand now you know, you are at home she acts like the mother you have at home in your kitchen always there thank you ma'ma This hotel should recognize employees like her ,and make sure they are well taken care of because ms doreen is the one brings you back there .I will not think of going to another hotel it will not be the same with out her there that you

6/10 Okay

sanaa

Liked: Staff & service, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
One of the worst hotels I have stayed at

2/10 Terrible

keisha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Mary, Pittsburgh, PA

Liked: Room comfort
Disliked: Cleanliness, staff & service
Although we asked for an earlier check in time and was told that wouldn't be a problem they still had us wait 3 hours to check in. The room had something sticky on one of the plugs for the lamp, the room was dusty. The best part is they replaced the complimentary shampoo with a bottle that was more than half empty. I almost forgot about the girl behind the front desk that rolled her eyes when you asked her a question. I will not go to this hotel ever again Or ever recommend it to anyone.

6/10 Okay

Sandi , Phoenix

Disliked: Staff & service
Just for convenience to be near friends
I started out please with the hotel, 1st check in, on my 2nd visit the reception was blank, but nonchalant. Upon my return was the worst. I was treated like if I did not have paid reservations, I got a room in the basement to my dismay, because I told them I was returning for the weekend, however I asked 2 be move and later the next day got a room on the 3rd floor which was much more to my satisfaction.

6/10 Okay

ENID

Liked: Cleanliness, property conditions & facilities, room comfort
Short, but good.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Utica traveller
Short but comfortable

6/10 Okay

Ari

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Rajhaun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is too small even the parking is too small..

6/10 Okay

Shaquasia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Real Comfort
Real comfortable bed i ever met. Room is so clean and Comfort. Parking is so easy(is it NewYork??)

8/10 Good

Khadijatu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Kathy, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed hotel stay
Not happy with my stay and hotel is overpriced. The pictures on the website is not what I expect it to be and it was deceiving. Service was not accomendating to the guest. Housekeeping was loud and rude. Dirty room.

4/10 Poor

Yahira

Disliked: Staff & service, property conditions & facilities, room comfort
Sleeping in a saggy mattress
Tell phone wasn't plugged in. One of the mattress was saggy, we're talking sleeping in a mattress. Not good for your back! Couldn't get the shower head to work, but that was just human error on our part. The lady in the breakfast area wasn't very pleasant at all.

6/10 Okay

Verified traveller

6/10 Okay

Lisa, All over

Liked: Cleanliness, property conditions & facilities, room comfort
It was not in the bed location, and the breakfast was not available until 7..also was not allowed back int the room the following afternoon, but that can be expected

4/10 Poor

Lynn, NY

Disliked: Property conditions & facilities
No parking. So you need to find something on the street. Staff was nice. No frills at all.

4/10 Poor

Adem

Disliked: Staff & service, property conditions & facilities, room comfort
0 stars
0 stars. Too many to list. Don't stay here.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Annoying check in
The check in was kind of annoying the girl was on her phone in front of me and another guy that was fixing stuff and she was taking about her work scedule on her personal cell I found it rude and she didn't hurry to hang up either she proceed to talk then finally hung up to check me in

6/10 Okay

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Comfort Inn City Center Brooklyn New York
Staff was great hotel quality was very poor it said parking on the site but did not have adequate space for SUVs and trucks road conditions are fair

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Light fixture,clock and coffee maker not working on arrival but was fixed as soon as I report it.Staff was very nice

4/10 Poor

Natasha

Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
The hotel is very loud at all hours of the night; there were people screaming in the hallways. The blinds in our room were also broken, they literally fell off the hinges leaving us with nothing to block the sun from coming in at a ridiculous time. It was miserable being woke up by such a bright room at a crazy early time, after getting no sleep from the noise the entire night.

2/10 Terrible

fabio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience
Terrible customer service,the bed sheets was dirty with a blood stain and the bathroom broken..I don't recommend this hotel at all

4/10 Poor

Robert, Toronto

Disliked: Staff & service, property conditions & facilities
Fair
Stay was fine, breakfast room way too small, had to stand to eat. Parking inadequate and bathroom fixtures all loose and need repair.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff courteous and helpful. Easy access to transportation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Lovely hotel good hotel with decent erea And crew more helpful and nice

8/10 Good

Odessa, Brooklyn

Liked: Cleanliness, property conditions & facilities, room comfort
Cozy Stay
The rooms are always cozy and clean. I love that they offer complimentary breakfast in the morning. It is a comfortable stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent........ I would stay there again..........the place was clean and the staff was nice.........

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No space to open luggage and the room smelt horrible. Breakfast was satisfactory.

10/10 Excellent

lea, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice.......comfortable ...........and I enjoyed my stay I will stay here again

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
The bed look like someone lay there for a little bit and forgot to fix the pillows back.. Room small

6/10 Okay

Lara, Brooklyn

Disliked: Cleanliness, staff & service, property conditions & facilities
LOCKED OUT OF ROOM BEFORE CHECK OUT
Room looked clean,ambiance- relaxing,beds were comfortable.Breakfast-good taste and variety.Water pressure VERY low in bathroom,faucet to turn on shower a bit complicated.Front Desk staff-okay,Breakfast Attendant- insisted I said good morning before giving service,Manager (I assume)-RUDE, was LOCKED OUT of room before check out;we had went to breakfast downstairs. The Indian man who finally came up to floor,after having us wait for quite some time, offered no apology or explanation.Overall not worth almost $200/per night

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

6/10 Okay

Eric, Chicago

Disliked: Cleanliness, property conditions & facilities, room comfort
No Comfort at the Comfort Inn
Room was very small and was not cleaned very well. The heater was noisy waking us up during the night. There was no nightshade on the window so when the sun came up it shined directly into the room.

2/10 Terrible

C, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cleaners, please mop and vacuum properly!
This hotel has deteriorated since I stayed there last, although the breakfast room has improved. Floors were dirty and dusty, the toilet smelt of old urine, and the bathroom was sticky and grimy. Cleaners were anxious to leave as quickly as possible and used a mop to clean the bath. Poor standard of hygiene in the room. The cleaning supervisor was seen sleeping on a bed in his shoes during a shift and had the same shirt on for 3 days. The counterpane was grimy. The pillow however were plump and the fridge was very clean, although it iced up all drinks.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Experience was very nice.One problem was limited parking.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the steep price at all.
Old worn out room and bathroom especially. At complim breakfast with 1 hour left they ran out of food and said they will not replenish what ran out. Bare minimum bathroom toiletries. Old things, coming off the wall. Tiny tiny lobby. Hardly any parking space for guests. neighborhood looked run down.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was what I needed.

2/10 Terrible

Robin, Ridgeway

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay anywhere else!!!!! RUN!!!!!
This was one of the worst places I have ever stayed! The room was so small only one person could stand up at a time. There were stains on the towels, white creamy stains on the bed cover, and the bathroom smelled like urine. Also the staff could benefit from some customer service training. Everyone acted like they absolutely hated their jobs. NEWS FLASH: Go to college. I didn't ask u to make that your career! We went down for breakfast at 9:20 because it ended at 10 and the employee was very upset with us as if we were late! Also there was nothing out to eat. Not even a bagel! And parking is a joke!!! Do not stay there!!!!!!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My mistake.
Chose this hotel for proximity to hospital and regretted it nearly instantly.

2/10 Terrible

unknown, upstate ny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Chances of parking is slim. Parking is important for travelers................................................................................................. Bad cleaning skills Rug has a oder Smoke in the non smoking areas Breakfast meat is really bad Just not worth price they asked for ......................……...................................................................

6/10 Okay

Lakshmi

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
The hotel was nice.... Convenient area...net to a lot of food spots.... The free breakfasts was a plus.... Only complaint there was no clean towels ... When I needed them in the AM to check out