Dear INGRID, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Forest, Thank you for reviewing our hotel. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Hua, Thank you for choosing us for your recent visit. Please accept our apologies for any inconvenience caused by our weekly housekeeping service and the noise concerns you encountered. As an extended-stay hotel, we are committed to ensuring a clean room at a reasonable price. Our housekeeping service is conducted weekly to respect the privacy of our guests staying longer. Towels and linens may be exchanged at the front desk anytime and are complementary. One full-service cleaning is provided every 14 days. Regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. We value your patronage and hope you will consider giving us another chance the next time your travels bring you this way.Sincerely,Hotel Management

Dear Kelly, Thank you for letting us know about your stay. It is very disappointing to learn about your issues with our check-in staff. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel Management

Dear Adri, Thank you for selecting Extended Stay America for your recent visit to New Orleans and for sharing your comments. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconvenience you encountered due to Oder being in the elevator. We appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back soon to provide you with an even better experience.Sincerely,Hotel Management

Dear Krystal, Thank you for staying with us and reviewing your experience. We love reading beautiful comments about our associates and will be sure to share this review with our entire team. However, we apologize for any housekeeping issues with your room. Our hotel's cleanliness is a crucial priority, so we regret that this was your experience. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Nancy, Thank you for staying with us and reviewing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We love reading beautiful comments about our associates and will be sure to share this review with our entire team. However, we are genuinely sorry your room did not meet your expectations and that several inconveniences led you to a less-than-favorable impression of our hotel. We appreciate you bringing these observations to our attention. We utilize feedback like yours to improve our guest experience. We look forward to hosting you again soon.Sincerely,Hotel Management

Dear Tina, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience we are known for providing.Sincerely,Hotel Management

Dear Meagan, We're sorry to learn about the issues you encountered during your stay. Your comfort is important to us, and we apologize for any inconvenience caused by the hair in the shower and the discomfort of the bed. Your feedback is valuable, and we will address these matters promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for another stay.Sincerely,Hotel Management

Dear Lata, Thank you for the review. We sincerely apologize for the inconvenience caused by the noise. We understand the importance of a peaceful rest and regret this was not your experience. We will share your comments with our maintenance team to ensure this does not occur again. Please take this as an isolated incident and allow us to provide you with a seamless stay on your next visit.Sincerely,Hotel Management

Dear Zandy, We're truly sorry to hear about your negative experience. Our priority is your satisfaction, and we deeply regret exceeding your expectations. We take your feedback seriously and will promptly address any issues. We're committed to making improvements to ensure a more pleasant stay for all our guests. If you give us another chance in the future, we'll do everything possible to provide a better experience. Thank you for sharing your concerns with us.Sincerely,Hotel Management

Dear Jadrian, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues you had during your visit. We must follow the processes to ensure each guest suite is well maintained. Our guests deserve a clean, well-maintained, and comfortable property while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We appreciate your valuable feedback, which helps us identify areas we can improve to enhance our services. We hope you can give us another opportunity to show you the level of service we are known for and which you deserve.Sincerely,Hotel Management

Dear George, It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased that you enjoyed your stay thoroughly. We have noted your feedback about the deposit and appreciate the constructive comments, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

Dear Charles, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Rosario, Thank you for choosing to stay with us. We are delighted to know that you found our hotel safe, quiet, and convenient. Your satisfaction is our priority, and we look forward to welcoming you back to Extended Stay America for another enjoyable stay.Sincerely,Hotel Management

Dear Jon, We apologize for any inconvenience you experienced with the heater during your stay. We understand the importance of a comfortable room and regret the challenges you faced. Your feedback is valuable, and we appreciate your understanding. Please know that we take your comments seriously and will address the issue to enhance future stays. We hope to have another opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management

Dear Darryl, We appreciate your feedback. We regret any inconvenience caused by the odors and cleanliness issues you encountered. Our team is dedicated to maintaining a clean and inviting environment for all guests, and we'll address the concerns you've raised. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a more positive stay in the future.Sincerely,Hotel Management

Dear Eli, We appreciate you bringing this to our attention and apologize for any inconvenience you experienced. Your comfort is our priority, and we regret that your stay was affected. If you ever encounter such issues in the future, please don't hesitate to inform our team immediately so we can address them promptly. We value your feedback, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. Thank you for sharing your concerns.Sincerely,Hotel Management

Dear Marcus, We sincerely appreciate your feedback and apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing to learn that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We hope to have the opportunity to welcome you back and provide you with an exceptional stay that truly reflects the quality of service we always strive to deliver.Sincerely,Hotel Management

Dear Melissa, We apologize for any inconvenience regarding the deposit and room conditions you experienced. Your feedback is important, and we will ensure it is shared with the appropriate teams for improvement. Please know that we value your insights and are committed to enhancing our guests' experiences. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Ykeiyauna, We sincerely apologize for the issues you encountered during your stay. We sincerely apologize for the issues you encountered during your stay. We take your concerns seriously and regret any inconvenience caused by the smoking fee misunderstanding, unpleasant odors, malfunctioning TV, and door condition. Your feedback is invaluable, and we will address this matter with our team to prevent similar incidents. We hope to have the opportunity to regain your trust in our services on your next stay.Sincerely,Hotel Management

Dear Lucinda, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Michelle, Thank you for taking a moment to recognize our front desk associates here at Extended Stay America. We're overjoyed to learn you had a positive experience during your arrival. Making our guests feel valued and well-cared for is at the core of our service philosophy. As you graciously pointed out, our location is ideal with proximity to the airport. Thank you for being our guest, and we hope to see you again when your travels bring you back into the area. Sincerely,Hotel Management