2/10 Terrible
Taronza
Travelled with family, Travelled with group
2 Aug 2024
Disliked: Cleanliness, room comfort
Mouse/Rat in my room
2 hours after arrival a mouse/rat jumped on my friend and started running around on the night stand by her bed. It ran around the room on the floor, on her purse, and phone that was on the night stand. I had to call twice before we were located to another room and told that someone would arrive first thing the next morning to retrieve the belongings left behind. Ultimately I asked another guest that I saw outside to retrieve our left behind belongings. I asked to be compensated for the first night only and I have yet to here from anyone. It has now been over a week and I've called several times. I was also asked to take pictures for evidence so I recorded a video. We were moved to another room on a different floor that wasn't as large or nice as the original room. The 2nd room also wasn't as clean as it should have been. The customer service reps that I spoke with were nice and sympathetic to the situation but beyond that they couldn't do anything other than say someone will contact me which never happened to this day.
Taronza
Stayed 4 nights in Jul 2024