Hey Alexander!Unfortunately, our procedures and policies regarding time are WELL-documented, and sent out through reservation confirmation. If you'd read any of the documentation provided, or responded to our courtesy call(which are placed daily to ensure that people have every chance to understand), you'd have been informed of the way things work here. I'm sorry to hear that you're in such a state as to try and bruise my business's reputation based on your own error. 0/5 stars. Terrible guest.

Hey Catherine! Sorry our free breakfast disappointed you!We hope you had a chance to check out our neighbors, many of whom specialize in breakfast!We like to leave something out for our guests, but make a note to not interfere with the livelihood of our friends and their businesses in town. Thanks so much for sharing your experience, and we hope to see you again!

Hey Chris! thanks so much for sharing your experience! I'm so glad to hear that my staff continues to perform at such an excellent standard!Can't wait for next time!

Hi Elisa!So thrilled to hear that you enjoyed your time with us!Let's make many more mountain memories!

Hey Kim!Glad to hear you enjoyed your time at our little lodge!Hope to see you again!

Hey Ronald!This is exactly the kind of review that re-assures me that I'm making the right moves, and hiring the right people. Thank you so much for sharing this, and I can't wait to see you next time!

Hey Nicholas!Thanks so much for sharing your cozy experience. We hope to create this for each guest, and love our repeat visitors, so hopefully we'll see you again soon!

Hey Steve!Sorry to hear that you weren't told about our scheduling, breakfast is unfortunately only available on the weekends, the room shouldn't have even been open. I will discuss this with my staff, we hope to see you again!

Hey Susan! Thanks so much for sharing your experience!We can't wait to see you again!

Hey Lacey, we have plenty to do besides sit and wait to see if someone wants to come make a complaint to us.There is WELL displayed documentation on the desk at all times, informing you on how to reach the desk agent, I'm sorry you seemed to have trouble reading a sign.Breakfast comes on the weekend, and everyone is well-accustomed to this rule by now. I know for a fact that you weren't told this, as my crew is dynamite(as explained by the wall of positive experiences preceding your complaint), and stick to their tasks assigned.I normally hate to invalidate a guest's shared experience, but with all due respect; yours is invalid to me.I'm glad to hear that you enjoyed your room and our town, have a nice day!

Hey Marilyn, thanks so much for sharing your experience!We hope to see you again!

Hey Andrew!Thanks for staying with us, hope to see you again!

Hey Brandon, thanks so much!We hope to see you again!

Hi Gina!Thanks so much for choosing us again, we'll see you again soon for a third time, I hope!

Hey Courtney!Thanks so much for your compliment, we pride ourselves on providing the most excellent and friendly customer service achievable!Can't wait to see you next time!

Hey Shaun, thanks for sharing your experience!We'll see ya next time!

Hey John, thanks so much!We can't wait to see you again!If you come in the summer, we may even have the grill out on the patio!See you soon!

Hi Forrest!Unfortunately, it seems you missed out on breakfast because you were traveling on the weekdays, and we have our staff inform the guests that breakfast is a weekend-only commodity! Unfortunately the holiday was on a Monday, but we were simply abiding our normal policies.I'm glad to hear that you enjoyed your stay otherwise though, maybe we'll see you some weekend soon!

Hey Heather!Thanks so much for your sharing your awesome experience with us!We truly can't wait to see you again!

Hey Bridget!Thanks so much for sharing your experience with us.I'd like a little insight on how we can earn that 5th star from you next time!If you could give us an email before you come again, we'll ensure to give you advance access to the rooms, and find a bed more suitable to your preferences.Thanks again, and we hope to see you soon!

Hey Jennifer, sorry you didn't enjoy your time with us.Warm regards

Hey Neil!We're thankful that you chose us for your weekend getaway!Next time you come in, we'd love to hear which of the wear and tear was most noticeable, as we'd like to fix it up accordingly!

Thanks for the great review Jonathan!Let's make another 10/10 experience soon!

Hey Carson!Thanks so much for sharing your experience!Can't wait to see you again!

Hey Rishi!I wasn't able to find your reservation in our systems, so I was unable to determine the details about your stay.The hotel opens at 8am, and breakfast is only on the weekends(my staff would be in trouble if they allowed you to eat breakfast on the week days).Next time you stay, we should conversate about the many places to grab coffee and breakfast in Nederland!

Hey Frederick! I'm glad to see that you enjoyed your room!Unfortunately, the hotel doesn't open until 8AM as is posted throughout the hotel; also breakfast is only on the weekends unfortunately. Next time you stay, we encourage you to check out the awesome breakfast and coffee shops that we have neighboring us in town!

Hello Lani!I went to try and get to the bottom of this, but it doesn't seem that you stayed with us, based upon my log of guests here, there hasn't been a Lani in the past week unfortunately. To answer to your pricing issue, you'll always find a better price through a third party like expedia instead of going directly to the hotel, that's just how hotels work.That being said, the room status you've reported is unacceptable. Again, I'd like to get to the bottom of it, but you don't appear to have stayed with us.Thanks, and have a nice day!

Hey Aaron!Thanks so much for your kind words!We hope to see you again, let's make some more mountain memories!

Hey Robert!Unfortunately, it seems you've fallen into the projected 20% of people that can't be pleased!There are plenty of restaurants in town that serve breakfast, and we like to keep a good business relationship with our friends around town.As for the marijuana smell, we have strategically positioned air fresheners, it's difficult to mitigate beyond that, in a town that has weed dispensaries the way other towns have Starbucks.Perhaps Estes or CO Spirings would be a good fit for you, as they don't have as much marijuana in their town.Warm Regards!

Hey Amy!I'm stoked to see that you loved your time with us!Can't wait to do it again!

Hey Kipp!Sorry to hear that we didn't meet your expectations!We'd love to hear back from you on our listed email address, so that we can determine how best to fix the issues you had!

Hey John!Thanks so much for sharing your experience with us!We can't wait to see you again, stay warm!

Hey Mark!Sorry our "Continental Breakfast" wasn't up to your preference, unfortunately continental breakfast is typically grain-based, and we don't like to take away business from our many neighbors.Regarding the freshness of the food, everything is placed accordingly to need, and removed well before the expiration date.Hopefully one of the restaurants that specialize in breakfast food were able to meet your preference!Warm Regards!

Hey Kristina!Thanks so much for sharing your experience, we hope to see you again soon, so we can create more excellent memories!

Hey Lloyd!Thanks for sharing your experience!We'd love to have you again, for another cozy night in the mountains!See you next time!

Hey Peter!I'm sorry to see that you weren't very comfy :(Next time we see you, we'd be more than happy to hunt down which room has a better mattress for you, as we have a few types to choose from!Warm regards and happy New Year!

Hello Nijat!Thanks so much for sharing the experience you had here, can wait to see you again!

Hi there Erica!Unfortunately, I don't recall this happening, but do in fact recall your husband being an absolute menace at my desk.I'm sorry you have an apparently incorrect memory, but a quick scroll through our plethora of people whom have had amazing experiences(many of which involve me directly), I believe you'll find that your shared experience is quite invalid. Warmest Regards!

Hey David!Thanks so much for sharing your experience!We'd love to hear from you on our listed contact methods as to how we could earn that fifth star during your next stay!Have a great day!

Hey Richard!Sorry for the late response, but thanks so much for sharing your positivity!We would love to hear how we can earn that 5th star!Warmest regards, we hope to see you again!

Hey Candice!It's great to see that you enjoyed your stay with us!See you again, hopefully!

Hey Susan! Thanks so much for your kind words!We truly look forward to seeing you again soon!

Hey Chris!Seems like you really enjoyed our location!I'm wondering if there's an amenity you'd have preferred, or a service that we're missing perhaps?Feel free to give us an email, I'd love to know how to get that fifth star from you next time!Thanks again, and stay warm!

Hello Karl!Thanks for sharing your excellent opinion!We hope to see you again!

Hey Richard, thanks for that 5-star review!Here's to many more awesome experiences here at the Boulder Creek Lodge!

Hi there!The comforter issue is unfortunately an issue yet to be addressed, we always offer extra blankets if asked though!As for the rest of these issues, this is absolutely unacceptable. Please contact us and ask for management, so that we may address this situation. This will include re-enforcing our standards with the housekeeping staff, along with some financial retribution on our end.Thank you so much for sharing your experience, and we wish you a lovely week!

Hey Neil!We're excited to be a hotel that can provide a warm, welcoming, and memorable experience, so thanks for having that experience with us!

Hey Willy!That smell is something we've been attempting to address, but it seems like more and more people are visiting Colorado for the recreational fun that seems synonymous with Colorado these days!We're glad that you enjoyed your stay otherwise, and we'll have some new air fresheners by your next visit!!Thank you again!

Hey Chris!Thank you again for stopping by, and thanks for sharing your experience!We can't wait until next time!