Meeting facility

Reviews of Motel 6 Natchitoches, LA

2 out of 5
Motel 6 Natchitoches, LA
7624 Highway 1 Bypass, Natchitoches, LA

Reviews

5.2
Rating 10 - Excellent. 51 out of 376 reviews" "
Rating 8 - Good. 61 out of 376 reviews" "
Rating 6 - Okay. 60 out of 376 reviews" "
Rating 4 - Poor. 68 out of 376 reviews" "
Rating 2 - Terrible. 136 out of 376 reviews" "

5.0/10

Cleanliness

6.6/10

Staff & service

4.2/10

Amenities

4.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Stacey

Disliked: Staff & service, property conditions & facilities
The property was nasty not taking care of two doors down from where we stayed in the room. They were dealing drugs, smoking weed and in and out playing loud music, throwing tools and then while my husband was in class for safety, they would come knock on my door and then take off running, no Wi-Fi no cell phone signal couldn’t make a phone call out of the room. The room was nasty as well as cigarette burns all over the bedding the shower curtain. The curtain was hanging up. I can go on and on, and the bed was hard.
Stayed 2 nights in May 2024
Response from Sophia CSR on 13 May 2024
Hi Stacey,We are truly sorry to hear about your disappointing experience during your stay. It's deeply concerning that you encountered issues with the neighboring property, cleanliness standards not meeting expectations, and difficulties with Wi-Fi and cell phone signal. Your comfort and safety are of utmost importance to us, and we regret that we fell short of ensuring a pleasant stay for you. Rest assured, we will address these issues promptly and take immediate action to prevent similar incidents in the future.

10/10 Excellent

Raquel

Business traveller
Stayed 1 night in Feb 2024
Response from Sophia CSR on 10 Feb 2024
Hi Raquel,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

2/10 Terrible

Darian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on 7 Feb 2024
Hi Darian,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its great
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 29 Jan 2024
Hi Samantha,We are thrilled to hear that you had a great experience! We appreciate your feedback and look forward to providing you with another fantastic experience in the future. Thank you for choosing us!

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
We had a terrible experience.. property had many issues
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 15 Jan 2024
Hi John,We take all feedback seriously and would like to investigate this matter further. Kindly provide us with more details about your experience so that we can improve our customer service and facilities. Once again, please accept our sincere apologies and we hope to have the opportunity to make it up to you in the future.

4/10 Poor

Tia

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 15 Jan 2024
Hi Tia,We are sad to see this 2-star rating. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Lansanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 31 Jan 2024
Hi Lansanda,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 Okay

Julius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Way to noisy had to call office several times because of loud music in parking lot that office could clearly hear and did nothing until I complained more than once
Stayed 4 nights in Dec 2023
Response from Sophia CSR on 24 Dec 2023
Hi Julius,We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to make our hotel room sound insulated, or we accommodate you with a room distant from the noise zone on your next visit. We will always ensure that we keep delighting you with our facilities and services.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on 15 Dec 2023
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Justin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty….will not return
Stayed 1 night in Dec 2023
Response from Sophia CSR on 11 Dec 2023
Hi Justin,We are very sorry to hear about the inconvenience caused by the issue. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

6/10 Okay

Jason

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 15 Dec 2023
Hi Jason,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

8/10 Good

Patrick

Stayed 3 nights in Dec 2023
Response from Sophia CSR on 11 Dec 2023
Hi Patrick,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

2/10 Terrible

Beverly

Stayed 2 nights in Dec 2023
Response from Sophia CSR on 7 Dec 2023
Hi Beverly,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Was okay
The room was overall very clean, no bugs, etc. Shower was amazing. However, the toilet was clogged when we got to the room. Asked for a plunger and that worked as a temporary fix but toilet again wasnt working right by morning. On the morning of checkout our keycard also stopped working before check out. The hotel did work with us to fix the issues and responded quickly.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 7 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Andrea

Travelled with family
Disliked: Room comfort
My stay
Tv wasn’t working. Front desk had to come and replace the tv. Ashes on the floor, room wasn’t clean. Room smelt like smoke. Cigarette burns in the covers. Hot water went out on my husband when he was showering.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 7 Dec 2023
Hi Andrea,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Poor

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down overpriced motel
Dingy, needs to complete renovation, and not charge so much to stay in this run down motel. The bed was miserably hard. I do not recommend staying here.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 7 Dec 2023
Hi Dawn,Our team sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Larry

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very sticky, nasty, needs to be major cleaning, no TV motes could not us TV. Bath tume would not bath in it. Sorry this place is nasty.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 7 Dec 2023
Hi Larry,I apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experuence
This motel 6 was absolutely terrible, first the bathroom had no toilet roll holder had the toilet paper on the ground, floor was dirty, sink faucet had water restricter on and if you turned the faucet on too high water would spray all over, my bed cover had so many holes in it(over 20 holes all over the covers-it needed to be thrown away) this motel 6 needs a new manager and needs remodeling not worth $20.00
Stayed 1 night in Dec 2023
Response from Sophia CSR on 7 Dec 2023
Hi Richard,We regret the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 7 Dec 2023
Hi Jody,Thank you for staying with us. Guest satisfaction is our number one objective, we appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

4/10 Poor

Hali

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
Stayed 1 night in Nov 2023
Response from Sophia CSR on 30 Nov 2023
Hi Hali,Our team apologize for the inconvenience faced by you regarding the issue. Kindly let me know about your disappointments in more detail so that we can make improvements in the concerned areas. We hope to serve you better in the future.

8/10 Good

Nancy

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Sophia CSR on 24 Nov 2023
Hi Nancy,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

4/10 Poor

Elton

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property is in dire need of upgrades
Stayed 1 night in Nov 2023
Response from Sophia CSR on 24 Nov 2023
Hi Elton,We are continually working on improvement plans, and your input helps us prioritize upgrades to enhance the overall guest experience. We value your patronage, and if there are specific areas you believe require immediate attention, please feel free to share them with us so that we can address them promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future with an improved and more enjoyable stay.

2/10 Terrible

Clayton

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here !
Didn’t even stay it was so bad! A maintenance man was working the front desk because he said all of the other employees were fired. Dirty & falling apart. Light bulbs missing, TV missing! Key cards wouldn’t work. 2 other guests came & refused to stay also.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 20 Nov 2023
Hi Clayton,I am sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Thomas

Disliked: Cleanliness, property conditions & facilities
A really trashy place. Run down and no maintenance. Could not close bathroom door. Sink had no aerator and shot water everywhere. Drains removed so direct open to sewage system. Mirror cracked. Micro wave shot really old and makes terrible noise. It is so old it has a turn dial. Front desk could not give receipt. Printer not working. Whoever owns this should be ashamed.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 16 Nov 2023
Hi Thomas,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Poor

Blaise

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
i know it’s a motel but come on now… the tv was nice, but the remote can only turn it on and off and switch channels which was amazing because personally i love my tv being stuck at the loudest level or whatever it was last adjusted to. the bathroom was pretty awful but at least they left the towel on the bathtub ground for me so i could rub foot fungus all over my body which was very thoughtful. there’s a decent-sized glory hole next to the bed probably for a camera to keep watch over me and ensure my safety while i’m asleep. the curtains don’t fully cover the windows in case the local crackhead would like to watch you sleep for added protection. room is either too hot or too cold because the machine doesn’t auto adjust like any other hotel/motel would which was perfect for me to begin practicing for my time in the louisiana cold and for when i go to Hell.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Blaise,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Carol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WIll NOT STAY AGAIN. Staff was helpful only good thing. Place was dirty. Rooms under constuction. Holes in curtains. Microwave and fridge were filty,. Bed was hard not sure it wasnt just a box spring with extra padding on it. Had 2 doses of medication come up missing as i just took what i needed for the weekend.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Carol,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Rebecca

Review
The ground was very unclean. There was trash everywhere.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 2 Nov 2023
Hi Rebecca,I am truly sorry to hear about your disappointment with the cleanliness of the grounds. This is not the experience we want for our guests, and we apologize for falling short in this regard. We take your feedback seriously and will address this issue promptly to ensure a more pleasant environment for future guests. Thank you for bringing this to our attention, and we appreciate your understanding. If you would consider giving us another chance in the future, we would be determined to provide you with a much better experience.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is 8 funeral home. 3 people haircut over there. They stay in the cable box in refrigerators and the TV's out of the room. Yes, I'm Going to castle, my state.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 2 Nov 2023
Hi Anthony,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Gaylen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing!
I’ve stayed at motel sixes and have actually been relatively pleased, but this motel did not meet even basic expectations. The floor was filthy. The bathroom faucet barely worked and we couldn’t get any hot water. The plug in the bathroom didn’t work. The whole room was in great need of a facelift. We won’t be back!
Stayed 1 night in Oct 2023
Response from Sophia CSR on 18 Oct 2023
Hi Gaylen,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No facial tissue, cups or shampoo.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 5 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback with us! Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Michael

Stayed 1 night in Sep 2023
Response from Sophia CSR on 28 Sept 2023
Hi Michael,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and friendly. There's a lot of upgrades going on ,so there was some trash piles going on.the website doesn't list it ,but they do have a pool, only cons were the grasshoppers were a bit outta control,no coffee or vending machines but they do have a store right down the street a bit.overall can't beat the price and I would stay there again.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 25 Sept 2023
Hi James,Thank you for taking the time to share your feedback with us. We're thrilled to hear that our staff left a positive impression and were helpful and friendly throughout your stay. We apologize for any inconvenience caused by the ongoing upgrades and the presence of grasshoppers. We appreciate your patience and understanding as we work to improve our facilities. It's great to know that you found the price point favourable, and we're glad you would consider staying with us again.

6/10 Okay

Debbie

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sophia CSR on 21 Sept 2023
Hi Debbie,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.

4/10 Poor

Chad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sophia CSR on 13 Sept 2023
Hi Chad,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Elton

Liked: Room comfort
Work in progress
They are in the process of redoing the rooms I take that into consideration and are working out things overall not bad
Stayed 1 night in Sep 2023
Response from Sophia CSR on 11 Sept 2023
Hi Elton,Thank you for your understanding and for taking the time to share your feedback. We appreciate your patience as we work to improve our rooms. We're glad to hear that despite the ongoing renovations, your overall experience was still positive. If there's anything specific you'd like to mention or if you have any special requests for future stays, please don't hesitate to let us know. We look forward to welcoming you back once our improvements are complete!

8/10 Good

Achellisa

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks I need a lil get away
Stayed 1 night in Sep 2023
Response from Sophia CSR on 11 Sept 2023
Dear Guest,You're welcome! Taking a little getaway can be a great way to recharge and relax. If there's anything I can assist you with in planning or preparing for your trip, feel free to let me know. Enjoy your getaway!

6/10 Okay

Eric

Liked: Staff & service, room comfort
Disliked: Cleanliness
Under Renovation Sept 2023
We know that you are working very hard to upgrade this motel. We appreciate the dedication to service while you are in the middle of deconstruction. However, you need to do the following to secure guest approval and reason to return: A) Prior to making a reservation at your motel, you need to let people know it is under renovation (which will prepare guests and will enter knowing what is happening), B) That the detour to get to your motel is not appearing on Google maps, C) You need to clean up as you renovate: mow the grass in the courtyard, pick up dog poop, and all the demolishing garbage that hasn't made it into a dumpster, and D) Make double sure that the rooms you do use for guests be the very best they can be: our room had laundered towels that looked dirty, the tub needed to be cleaned, the remote didn't work on the television and the light didn't work on one side of the bed. We want to applaud your hard working crew, who worked until about 10pm, probably after they had worked at another job all day long. They were polite and wanted to be helpful.
Stayed 1 night in Aug 2023
Response from Sophia CSR on 4 Sept 2023
Hi Eric,We sincerely appreciate your detailed feedback and your understanding of our ongoing renovation efforts. Your suggestions for improvement are valuable, and we apologize for any inconvenience you experienced during your stay. We will certainly work on better communication regarding our renovation status, address cleanliness issues, and ensure our rooms are in top condition for our guests. Your kind words about our hardworking crew are greatly appreciated, and we'll continue to strive for excellence. Thank you for choosing our motel, and we look forward to welcoming you back for an enhanced experience in the future.

2/10 Terrible

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Sophia CSR on 31 Aug 2023
Hi Michael,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Charles

Disliked: Property conditions & facilities
Basic, no frills hotel for quick overnight plans we had in Natchitoches. Hotel was apparently under renovation. Had to get another room for a friend in our group late that night and when the key card didn’t work, had to go track down the girl working the front desk. Took a good half hour to locate her.
Stayed 1 night in Jul 2023
Response from Sophia CSR on 4 Aug 2023
Hi Charles,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. It is disheartening to hear that you had to face challenges with the room key and locating the front desk staff. We understand the importance of providing prompt and efficient service to our guests, and we regret that we fell short on this occasion. Please know that we take your feedback seriously, and we will use it to improve our processes and communication. We appreciate your understanding and hope you will consider giving us another chance in the future to provide you with a better stay.

4/10 Poor

Ashley

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sophia CSR on 24 Jul 2023
Hi Ashley,We are sad to see this rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Cynthia A

Stayed 1 night in Jul 2023
Response from Sophia CSR on 11 Jul 2023
Hi Cynthia,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Show time
Nice little get away for the 4th of July weekend for my husband and I and our three dogs. It was great.
Rainbow we saw in a field on side of the hotel
Stayed 2 nights in Jul 2023
Response from Sophia CSR on 11 Jul 2023
Hi Michelle,We are delighted that your stay was enjoyable, and we appreciate your kind feedback. It's always a pleasure to provide a memorable experience for our guests and their furry companions. Thank you for choosing our establishment, and we look forward to welcoming you all back in the future for another fantastic stay.

2/10 Terrible

Westley

Stayed 1 night in Jul 2023
Response from Sophia CSR on 5 Jul 2023
Hi Westley,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIGHT IN HELL!!
Room was filthy.. Given a second room.. SMELL WAS HORRIFIC!! CLEANED AIR CONDITIONER VENTS.. DISINFECTED VENTS REPLACED.. HELPED WITH THE BAD ODOR.. BATH TUB PLUGGED UP.. AND FILTHY DIRTY RING. ON DUTY DESK CLERK CAME TO CLEAN IT HIMSELF.. AFTER I plunged the drain to get it to drain. Only had 2 wash cloths and 1 hand towel.. Had to go get more towels. construction EVERYWHERE... ACOUSTIC FALLING OFF OF ROOM CEILING... NO SOAP. PEOPLE YELLING AND FIGHTING ALL NIGHT.. BABIES CRYING... TERRIBLE VIEW... SKETCHY TENNANTS WALKING AROUND ALL HRS OF THE NIGHT. NO SECURITY.
Stayed 1 night in Jun 2023
Response from Sophia CSR on 27 Jun 2023
Hi Robert,Our team sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Stephen

Stayed 1 night in Jun 2023
Response from Sophia CSR on 21 Jun 2023
Hi Stephen,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

2/10 Terrible

Shamorrow

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Broken things every where .things rusted and old..
Stayed 2 nights in Jun 2023
Response from Sophia CSR on 19 Jun 2023
Hi Shamorrow,We are very sorry to hear about the inconvenience caused by these issues, and we are doing not meet your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 Good

Jennifer

Stayed 1 night in Jun 2023
Response from Sophia CSR on 11 Jul 2023
Hi Jennifer,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 Terrible

Robin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Never will have me a clean single room, but did gave me a bigger room, but this trip no trash cans, no ash trays and the communications between the workers are horrible. Today the guy yell at me wouldn't provide me with my checkout invoice RUDE AND VERY DISRESPECTFUL I'll NEVER EVER OR SUGGEST AND FAMILY OR FRIENDS AND COWORKERS TO COME THERE. The young lady is nice and another guy also but today this guy I never seen before I'm able to explain he said GET OUT!!! then wouldn't give me a invoice told me to leave and he walk off and left. I'm very disappointed very very DISAPPOINTED
Stayed 2 nights in Jun 2023
Response from Sophia CSR on 19 Jun 2023
Hi Robin,We are sad to see you unhappy. Our Team never wants our guests to have such a kind of experience. We apologize for the inconvenience you faced. We will investigate your concern for prompt action. Thank you for your patience.

8/10 Good

Francisco

Stayed 7 nights in Jun 2023
Response from Sophia CSR on 30 Jun 2023
Hi Francisco,Thank you for choosing to stay with us, and we're thrilled to hear that you had a pleasant experience. We greatly value your positive rating and strive to ensure 100% guest satisfaction. We genuinely appreciate your ideas and suggestions for your future stays, as they help us improve our services. We look forward to the opportunity to serve you again during your next visit.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Avoid this place if you can
I didn’t expect much but this is a bit of a creepy place to stay. I didn’t feel super safe here. I’d steer clear if I could- pay more for a hotel in this town. It’s not worth saving the money to stop here. I travel a lot and for many years. I’d say this is the next to the worst place I have ever stayed (safety wise). Quality isn’t a lot better. It’s in dire need of a major remodel and a deep cleaning.
Stayed 1 night in May 2023
Response from Sophia CSR on 15 May 2023
Dear Guest,Our team sincerely apologize for any discomfort or concerns you experienced during your time with us. The safety and well-being of our guests are of utmost importance to us, and we deeply regret that we fell short of meeting your expectations in this regard. We want to assure you that we take all guest concerns seriously and have implemented various security measures to ensure a safe and secure environment for our guests. Your feedback will be thoroughly reviewed and used to enhance our safety protocols. We hope you'll consider giving us another opportunity to provide you with a more positive experience in the future.