Exterior

Reviews of Hyatt Place Nashville Brentwood

3 out of 5
Hyatt Place Nashville Brentwood
202 Summit View Dr, Brentwood, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 508 out of 1001 reviews" "
Rating 8 - Good. 264 out of 1001 reviews" "
Rating 6 - Okay. 113 out of 1001 reviews" "
Rating 4 - Poor. 72 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed!! We had originally booked our stay with Comfort Suites but when we arrived close to midnight after a 9 hour drive with children we noticed their AC was not working properly or at all. The elevator and phone system was broken, the room they offered was on the third floor. I am a senior with heart issues, arthritis, prosthetic hip and lower leg ankle. So we scrambled to find somewhere to stay last minute. The Hyatt Place was very professional, kind, welcoming and provided us with a lovely 6th floor room, great view, great a/c and phone system that works just fine. The breakfast is extraordinary. Now, wherever I go I will look for a Hyatt Place first. Such a truly fabulous experience !! Thank you!!
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Patricia, the Hyatt Place Nashville Brentwood was delighted to welcome you and your family following the unexpected challenge you faced. We're glad our team members delivered in their promise of professionalism and comfort, ensuring you had a pleasant stay. Your praise for our breakfast selection and well-functioning amenities brings joy to us. We look forward to being your first choice when you travel, delivering many more fabulous experiences. Thank you for your glowing feedback!

10/10 Excellent

Martine, Saint Bernard

Travelled with partner
Very nice clean room. Bathroom was a tight squeeze. Breakfast was good All in all a nice stay
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Martine, it's wonderful to hear you enjoyed your stay at Hyatt Place Nashville Brentwood and appreciated our clean rooms and tasty breakfast. We acknowledge that bathrooms may seem compact, and we're always working towards improvements. We're thrilled you had a nice stay, and look forward to welcoming you back in the future.

10/10 Excellent

yeon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and view. Breakfast was fresh, tasty and awesome.
Stayed 2 nights in May 2024
Response from Customer Service on 12 May 2024
Yeon, it's wonderful to know that you appreciated the location and panorama that Hyatt Place Nashville Brentwood has to offer. We're thrilled you found our breakfast to be delightful and satisfying. Your positive comments are what we aim for every day. We'd love to welcome you back on your next trip to Nashville.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on 12 May 2024
Jessica, thank you for your high rating of Hyatt Place Nashville Brentwood. We're thrilled to hear your stay met your expectations and look forward to welcoming you back on your next trip to Nashville.

6/10 Okay

Jeff

Liked: Staff & service
Disliked: Property conditions & facilities
Old smelly carpet
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Jeff, we're sorry to hear about your experience with the odor in your room. We ensure to maintain high standards of cleanliness, and it's disappointing to know we fell short in this respect. We will certainly address this matter with utmost seriousness, as we constantly strive to improve our guest experience.

10/10 Excellent

Sani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!
Stayed 3 nights in May 2024
Response from Customer Service on 11 May 2024
Sani, it's fantastic to hear that you would highly recommend Hyatt Place Nashville Brentwood. We greatly appreciate your positive sentiment and hope to serve you again on your next visit to Nashville.

8/10 Good

Lora

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we did not like was no hot water in our room one morning, where we took cold showers/baths. It was remedied later. Also, we didn't like being told that there was an $8/day fee for parking in the parking lot.
Stayed 2 nights in May 2024
Response from Customer Service on 10 May 2024
Lora, it's unfortunate to hear about the issue with hot water and the misunderstanding regarding our parking fees at Hyatt Place Nashville Brentwood. We are glad to know the problem with the water was resolved promptly and would like to provide further clarification on our parking policy. We are committed to delivering a seamless experience to all our guests and hope to welcome you back for a significantly improved stay in the future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Thomas, thank you for choosing Hyatt Place Nashville Brentwood. We are thrilled to hear that you had a wonderful experience with us. We truly value your feedback and we look forward to welcoming you back in the near future.

10/10 Excellent

Brittany, West Warwick

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We checked in at 9:30 pm after driving 12 hours. Staff was friendly, gave a local 24 hour pizza place recommendation, it was ok but definitely not worth the money. We were so tired we just ate it regardless. The rooms were huge !! Beds comfy and air blew cold. Breakfast was basic nothing special. We didn’t end up eating it.
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Brittany, it's wonderful to hear that you found our team members at Hyatt Place Nashville Brentwood to be friendly and accommodating. We're pleased that you appreciated the sizeable rooms, comfortable beds, and optimal air conditioning. We take note of your comment on our breakfast service, and we are constantly trying to improve these offerings. Thank you for choosing to stay with us during your visit, and we hope to welcome you back soon.

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Customer Service on 10 May 2024
Lisa, thank you for staying at Hyatt Place Nashville Brentwood and taking the time to rate us. We are pleased to note your satisfaction and look forward to welcoming you back on your next visit. Warm regards.

6/10 Okay

KIMBERLY, AMHERSTBURG

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Kimberly, your feedback with the rating is appreciated, even in its brevity. Please consider sharing more about your experience so continual improvements can be made. We hope to see you again. Thanks for choosing to stay with us.

10/10 Excellent

Angela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kevin checked us in and he was very polite and professional. He explained the policy in detail and really made us feel welcomed.
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Angela, it's heartening to hear that you were welcomed warmly by Kevin upon arrival. Your kind comments about his professionalism and attentiveness will certainly be passed along. We're thrilled the check-in experience at Hyatt Place Nashville Brentwood was memorable for you. Thank you for taking the time to share your positive experience, and we can't wait to welcome you back.

10/10 Excellent

brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay. Me and my wife had a great time.
Stayed 2 nights in May 2024
Response from Customer Service on 8 May 2024
Brandon, it's wonderful to hear that you and your wife enjoyed your time at Hyatt Place Nashville Brentwood. We appreciate your lovely feedback and look forward to your next visit.

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area.
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Linda, it's fantastic to hear you admired the location of Hyatt Place Nashville Brentwood. We are surrounded by beauty and it's always pleasing when our guests appreciate that. We hope you'll consider us next time you're in the area!

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants
Stayed 1 night in Apr 2024
Response from Customer Service on 7 May 2024
Lori, it's wonderful to know that you appreciated Hyatt Place Nashville Brentwood's convenient location near numerous eating establishments. We hope that during your next visit, you will have additional time to explore other facilities and offerings. Thank you for choosing us, and we look forward to welcoming you back.

10/10 Excellent

Wally

Liked: Cleanliness, staff & service, property conditions & facilities
Felt very welcomed when checking in.
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Wally, it's delightful to hear that you had such a welcome experience at Hyatt Place Nashville Brentwood. Your comfort upon arrival is a top priority for our team members. We're glad we could set the right tone for your stay. We look forward to seeing you again soon.

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having never stayed at a Hyatt Place before, this was outstanding. Well maintained property, staff were friendly, accommodating to give advice on places to see around the area and dining suggestions. Rooms were very nice, quiet, clean and comfortable. Definitely will stay here again
Stayed 1 night in Apr 2024
Response from Customer Service on 6 May 2024
Lori, it's great to hear your first experience at Hyatt Place Nashville Brentwood exceeded your expectations. Our team members take pride in maintaining a welcoming environment and offering valuable local insights. We're delighted the tranquility and cleanliness of our rooms added to your comfort. Your positive feedback is much appreciated, and we're excited to welcome you back in the future.

8/10 Good

Sierra

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The shampoo and bathroom soaps were empty and I did not like the charge for parking.
Stayed 4 nights in Apr 2024
Response from Customer Service on 6 May 2024
Sierra, we appreciate your feedback. It's regrettable to hear about the inconvenience you faced concerning the toiletries and parking charges. Be assured, your comments have been noted and will be reviewed seriously to enhance every guest's stay at the Hyatt Place Nashville Brentwood. Thank you for bringing these matters to our attention.

10/10 Excellent

Erica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very conveniently located. It was clean and the staff was very helpful. I was very pleased with how spacious and clean the room was. I will definitely be back.
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Erica, it's wonderful to hear that your stay at Hyatt Place Nashville Brentwood met your expectations in terms of cleanliness and room size. We're pleased to know our well-located hotel and excellent team members added convenience to your stay. We're eagerly awaiting your next visit. Safe travels until then!

2/10 Terrible

Grayson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
We appreciate the feedback, Grayson.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Juanita Coel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet with great breakfast.
Stayed 2 nights in Apr 2024
Response from Customer Service on 4 May 2024
Juanita, thank you for your glowing review of the Hyatt Place Nashville Brentwood. We're so glad you found the property to be well-maintained and tranquil, and that our breakfast selection was to your liking. Your satisfaction is important to us, and we're thrilled to know we exceeded your expectations. We look forward to welcoming you back during your next visit to Nashville.

10/10 Excellent

Randall

Travelled with family
Liked: Staff & service, property conditions & facilities
Close to stores and a good place to stay to get to Nashville without staying in the business of Nashville.
Stayed 2 nights in Apr 2024
Response from Customer Service on 3 May 2024
Randall, it's great to hear you appreciated the convenient location of Hyatt Place Nashville Brentwood with its close proximity to stores and easy access to Nashville's vibrant heart without the rush. We're thrilled it added to the enjoyment of your stay. Thank you for choosing us and we hope to welcome you back in the near future.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay while saving $$ from downtown hotels.
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Robert, we're delighted to hear that you found Hyatt Place Nashville Brentwood to be a great place to stay and a cost-effective alternative to downtown options. We take great pride in offering exceptional services without compromising on affordability and we're glad this aspect resonated with you. We hope to welcome you back in the future.

2/10 Terrible

Edwina

Disliked: Cleanliness, staff & service, property conditions & facilities
was surprised by a $8.74 charge on my card after prepaying for the room before check-in
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Edwina, it's disheartening to learn about surprise charges appearing on your card. While payment-related matters can sometimes be complex, we always aim for transparency. We encourage you to connect with our finance department for a detailed breakdown and resolution. We hope this experience doesn't diminish your overall perception of our services and wish to accommodate you better in the future.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Thank you for taking the time to leave this wonderful rating, Sean! We hope to see you again soon at Hyatt Place Nashville Brentwood so we can share yet another amazing experience!

10/10 Excellent

Mário Luna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quartos limpos e bom café da manhã
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Mário, ficamos muito felizes em receber seu feedback positivo sobre o Hyatt Place Nashville Brentwood. Os membros da nossa equipe se esforçam para garantir um ambiente limpo e um delicioso café da manhã para nossos valiosos hóspedes. Aguardamos sua próxima estadia conosco.

8/10 Good

M&K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
M&K, thank you for taking the time to rate your stay at Hyatt Place Nashville Brentwood. It's encouraging to know you had a satisfying experience. Your feedback is important to us and we do hope to have the opportunity to host you again in the future.

8/10 Good

Lucy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the complimentary Breakfast. Many options, staff cleaned and replenished food often. Front desk staff were very friendly.
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Lucy, thank you for sharing your experiences at Hyatt Place Nashville Brentwood. We're pleased to hear you enjoyed our comprehensive breakfast and frequent replenishment. Your kind words about our front desk team members are appreciated. They always strive to provide friendly and outstanding service to our guests. We look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Brian

Stayed 1 night in Apr 2024
Response from Customer Service on 13 May 2024
Brian, it's fantastic to hear you had an excellent experience at Hyatt Place Nashville Brentwood. We sincerely appreciate your perfect rating and are glad we were able to exceed your expectations. We can't wait to welcome you back on your next visit to Nashville.

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, the sheets smell clean and the mattress was so comfy!! You get more than what you pay for! Breakfast was good too!
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Karen, thank you for sharing your excellent experience at Hyatt Place Nashville Brentwood. It's fantastic to know that you cherished our immaculately clean surroundings, comfortable mattresses, and satisfying breakfast. We aim to provide exceptional value and are glad we exceeded expectations. Do visit us again for another wonderful stay!

4/10 Poor

Joscelyn

Stayed 2 nights in Jan 2024
Response from Customer Service on 8 May 2024
Joscelyn, we are sorry to hear that your stay didn't meet expectations. Your satisfaction is important to us and we appreciate your feedback as it helps us aim for continuous improvement. We hope you will give us another opportunity to serve you in the future.

4/10 Poor

Joscelyn

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
This was our second time at this property and unfortunately, our room was not cleaned properly this time. When pulling out the bed from the couch we found a used condom wrapper. We also found an eye lash on the sink counter. The staff was nice and brought us new sheets, but we weren't offered a new room. We were so disappointed. Also, the number sign to our room was broken. We most likely won't be staying here because of this. But the staff was friendly and the breakfast was good.
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Apr 2024
Joscelyn, it's regrettable to hear about your last stay. It seems like the cleanliness of your room and an issue with the room features were sources of discomfort. Our priority is normally to provide a pristine and welcoming environment. We appreciate your patience with our team members who tried to correct the situation by offering clean sheets. It's good to hear that their friendliness and the quality of our breakfast were positive aspects. Feedback like yours helps us improve and we hope to get the chance to provide a better experience in the future.

8/10 Good

Nagananda

Stayed 2 nights in Apr 2024
Response from Customer Service on 6 May 2024
Thank you for the great rating!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hyatt Place Nashville Brentwood. We'd like to share an even better experience with you soon.

10/10 Excellent

joe

Stayed 1 night in Apr 2024

4/10 Poor

Caitlyn

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Caitlyn, we noticed you left a rating for us without any detailed feedback. We deeply regret if any aspect of your experience at our hotel didn't meet expectations. Providing a high standard of service is our goal and knowing where we can improve is essential. We invite you to share more about your stay, allowing us to address your concerns. We look forward to hearing from you soon.

8/10 Good

Lauree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was super friendly!
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Thank you for the 4-star rating, Lauree!We are delighted to see that you had a wonderful time at Hyatt Place Nashville Brentwood. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Good

Seaford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn't appreciate the $8 parking fee. Made no sense. It was a parking space outside... Why charge?
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Seaford, we're glad to see you had a generally positive experience at Hyatt Place Nashville Brentwood. Your feedback regarding the parking fees is noted and appreciated. The cost associated helps maintain the parking facilities ensuring they are clean and safe. We appreciate your understanding and hope to welcome you back in the future.

8/10 Good

H.

Nice stay for a decent price.
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
H, it's wonderful to hear you appreciated your experience at Hyatt Place Nashville Brentwood! We're delighted you found us to be a good value. Do consider us for your future travels to Nashville.

4/10 Poor

Mark

Business traveller, Travelled with partner
This is an older hotel. Carpets are old and stained. We had to pay to park in a nearly empty parking lot.
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Mark, we regret to hear that certain aspects of your stay did not meet your expectations. We continually aim to refurbish our facilities to deliver a comfortable experience and the car park charges are set to ensure top maintenance of the area. Your commentary has been noted for further consideration as we work to improve our guests' satisfaction.

10/10 Excellent

Clair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property exceeded expectations. The staff fabulous. Kelli at front desk treated us like family. Ok better than family, smiles, help anything she was great
Stayed 3 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Clair, it sounds like your experience at Hyatt Place Nashville Brentwood was truly exceptional! It's wonderful to hear Kelli at the front desk went above and beyond to treat you like family - or even better. We strive to deliver this level of service to all guests and it's delightful to know your stay reflected this. We're looking forward to welcoming you back next time you're in Nashville.

6/10 Okay

Avinash

Travelled with family
Disliked: Amenities, property conditions & facilities
very old and rusty rooms, breakfast was a mess, not a single item was even labelled and people couldn't figure out what the items were (ex- waffle batter, apple juice filled in a clear jug, etc). They were running out of coffee at 9am but breakfast ends at 10. Had to get coffee elsewhere
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Apr 2024
Avinash, thank you for taking the time to share your recent experience. It's unfortunate to hear that you found our accommodations less than satisfying, and had some issues navigating the breakfast offerings. Normally, our culinary team is diligent about restocking, especially during key service hours such as breakfast. Your candid feedback helps us pinpoint areas where we can improve. We hope for another opportunity to serve you again in better conditions.

4/10 Poor

Vilen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pros: Pretty clean for the price. Cons: Old, old, old... No microwave!!! in the room. WTH? Literally NO ANY table or place to put my laptop!!! I came in a work trip and i couldn't use productively my laptop (had to hold it on my knees). And the room is for 2 people. WTH? No chairs in the room!!! WTH? Everything is very minimalistic. I stayed in Hyatt before (other places) and they looked much newer and more equipped compared to this one. A $60 room in a regular hotel is more equipped than the one i got.
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Vilen, we appreciate your feedback and regret to hear that our accommodations did not meet your expectations. A lack of modern amenities can certainly impact your stay, particularly on a work trip. We understand the importance of having conveniences like a microwave or a functional workspace in the room. Our apologies if you found the minimalistic approach in these rooms less than suitable for your needs. Please rest assured that we take your concerns seriously and will evaluate them for future improvements. Thank you for giving us the opportunity to improve and for considering us for your lodgings in the past. We hope to have the chance to deliver a more satisfactory experience on your next visit.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved every single thing about the stay! All of the staff was amazing!!
Stayed 2 nights in Mar 2024
Response from Customer Service on 7 Apr 2024
Catherine, thank you for sharing your delightful experience at the Hyatt Place Nashville Brentwood. We're pleased to hear how much you appreciated every aspect of your stay. It's wonderful to hear your positive comments about our amazing team members. We're excited to welcome you back in the future.

2/10 Terrible

Christina

Business traveller
Disliked: Cleanliness, property conditions & facilities
When we booked on expedia it showed free parking but when we got to hotel they charged $8 a day -ridiculous to charge parking at your own facility. the place was dirty stains on sheet crumbs around sink clearly not a white glove approval. i have photos I can send your way being part of the hyatt chain this definitely is not what we expected- this place needs inspected and i will not refer anyone to this hotel chain
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Christina, we regret hearing about your experience, notably in regard to parking fees and the cleanliness of your room. All the points you've raised regard areas we strive to excel in, so your feedback is crucial. We'd appreciate it if you could share any photos you have through the appropriate channels, as it helps us identify areas for improvement. Your expectations being part of our chain are ones we aim to meet, and we'd like to assure you that your feedback will be taken seriously. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice hotel with a modern, updated and clean feel. They also have a great breakfast spread. My family and I were only there for one night and didn’t get experience everything, but I’d happily stay there again.
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Emily, it's wonderful to hear that you and your family enjoyed your short stay at Hyatt Place Nashville Brentwood. We're pleased that you appreciated our clean, modern updates, as well as our extensive breakfast offerings. Your eagerness to return is the highest compliment we could receive. Looking forward to your next visit, as there's so much more to experience at our hotel.

10/10 Excellent

Gregory

Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Apr 2024
Gregory, it's heartening to know that your stay at Hyatt Place Nashville Brentwood met your expectations. Our team is delighted by your support and is motivated to continue delivering excellent service to our guests. We eagerly anticipate your next visit.

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room but shower toilet area very small. Clean. Friendly staff. Landscape could use some attention.
Stayed 1 night in Apr 2024
Response from Customer Service on 6 Apr 2024
Donna, thank you for choosing Hyatt Place Nashville Brentwood and for leaving your detailed review. It's great to hear that you appreciated our spacious accommodations and found our team members amiable. Your notes regarding the washroom size and landscape have been noted. Continual improvement is part of our commitment and your feedback helps us focus on areas needing extra care. Looking forward to welcoming you again in the near future!

10/10 Excellent

Madelaine

Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Madelaine, it's fantastic to know you enjoyed your stay at Hyatt Place Nashville Brentwood. Your satisfaction is our joy, and it means the world to us. We hope your positive experience will bring you back soon. Thank you once again for choosing to stay with us.

8/10 Good

Danielle L

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Apr 2024
Danielle, it's wonderful to hear that you had a pleasant stay at Hyatt Place Nashville Brentwood. We appreciate you taking the time to rate your experience and we would love to welcome you back anytime you're in the Nashville area. Your satisfaction is our utmost priority.

10/10 Excellent

tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High on the hill, great view
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Apr 2024
Tony, it's delightful to read that you enjoyed the unique location of Hyatt Place Nashville Brentwood and appreciated the wonderful sights from our hotel. We hope for the opportunity to serve you again and provide another exceptional stay.