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Reviews of Hillside Crossing Nashville a Ramada by Wyndham

2.5 out of 5
Hillside Crossing Nashville a Ramada by Wyndham
717 Spence Ln, Nashville, TN

Reviews

7.4

Good

Rating 10 - Excellent. 319 out of 910 reviews" "
Rating 8 - Good. 251 out of 910 reviews" "
Rating 6 - Okay. 149 out of 910 reviews" "
Rating 4 - Poor. 94 out of 910 reviews" "
Rating 2 - Terrible. 97 out of 910 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Ana

Liked: Staff & service, amenities, property conditions & facilities
👆
Stayed 2 nights in May 2024

4/10 Poor

Charles

Business traveller
That they have cockroaches for every room
Stayed 2 nights in May 2024

4/10 Poor

Antone

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Constant loud car and truck noise all night. We will never stay there again.
Stayed 2 nights in May 2024
Response from Jessica Front Office Supervisor on 22 May 2024
Antone, thank you for staying with us and taking the time to leave us a detailed review. We are saddened to hear that your stay was less than satisfactory.

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Jessica Front Office Supervisor on 21 May 2024
Margarita, thank you for staying with us and taking the time to leave us a 5star review. We are so pleased to hear that your stay was excellent.

6/10 Okay

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service
We paid for a room with a queen bed—and the hotel clerk called it that—but the bed was actually smaller, a full-sized double bed instead. This is a good inexpensive hotel to take kids, as there’s a good amount for them to do.
Stayed 2 nights in May 2024
Response from Jessica Front Office Supervisor on 21 May 2024
Kathyrn, thank you for staying with us and taking the time to leave us a detailed review. I am pleased to know your children enjoyed our amenities that we offer.

2/10 Terrible

Connie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were in an area where there were several.people just hanging out outside around the rooms. Then when we got inside a strong smell of urine hit you. I put my suitcase on the floor and sat on the bed and there were bedbugs crawling. We got our things and left and got a different hotel!
Stayed 1 night in May 2024
Response from Jessica Front Office Supervisor on 21 May 2024
Connie, thank you for a detailed review. I can assure you those were not bed bugs beings we got the room tested by a trusted pest company. I am saddened to hear that your stay was less than satisfactory. Here at Hillside Crossing we strive for excellent customer satisfaction.

2/10 Terrible

Steve, West Des Moines

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On-line pictures are deceiving, bugs in my room, dirty pillow cases, tv controller hardly worked, front door to your room doesn't seal allowing creepy crawlers to bring you company while you try to sleep. The restaurant next door THE LOST PATTY Irish Pub and the front desk clerk were the only 2 things going for this property. They are trying to maintain this place to the best of their abilities but you get what you pay for here.
Stayed 3 nights in May 2024
Response from Jessica Front Office Supervisor on 21 May 2024
Steve, thank you for staying with us and taking the time to leave us a detailed review. As we continue renovations and resolving issues we appreciate your feedback but are saddened your stay was less than satisfactory. We continue to strive for excellent customer satisfaction.

6/10 Okay

Alex

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It's hard to tell if this is a run down property that is being renovated, or a nice property that's been run down. There was a maintenance crew and obvious improvements being made when we were there. For the price it's fine, but it's a little rough around the edges. If you just need a place to rest your head before a flight it's a decent option with a handful of restaurants near by if you get hungry
Stayed 3 nights in May 2024
Response from Jessica Front Office Supervisor on 15 May 2024
Alex, thank you for staying with us and taking the time to leave us review. We greatly appreciate your feedback. We are in active construction to make improvements to an older building. We are continuing to strive for excellent customer satisfaction.

2/10 Terrible

Erica

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is horrid. When we were pulling up the driveway, my husband and I looked at each other hoping that was the wrong place. It is in the industrial area of Memphis. Lower income and looked unsafe. The place itself looks unkempt, outdated, dirty, swimming pool was empty, roaches were everywhere on the property. If you want a roach motel this is one. It is not a hotel, so be aware. Questionable people all around, women coming in and getting out of rooms in various states of undress. It looked like a place that is rented by the hour if you catch my drift. I didn’t get out of the parking lot, my husband got out and took pictures of the empty pool and roaches. The employee at the front desk promised a refund but now either the same employee or manager is refusing to refund me even though we did not stay and checked out within a few minutes. The time I was there I was sitting in the car attempting to contact Expedia so they could contact the property and Expedia told us they couldn’t get ahold of anyone even though the mere was someone at the front desk just letting the phone ring. So to summarize, bad location, dirty, has needed a paint job since Clinton was president, roaches galore, manager is not helpful and I wouldn’t be surprised if there are bed bugs too.
Stayed 2 nights in May 2024

6/10 Okay

Luis, Bremen

Stayed 2 nights in May 2024
Response from Jessica Front Office Supervisor on 14 May 2024
Luis, thank you for staying with us and taking the time to leave us a review. We appreciate your time.

8/10 Good

Rex

Liked: Staff & service
Cleanliness was meh. Facility had potential on the outside, but the interior was avg.
Stayed 3 nights in May 2024
Response from Jessica Front Office Supervisor on 13 May 2024
Rex, thank you for staying with us and taking the time to leave us a detailed review we appreciate your time. I am pleased to see your stay was satisfactory. Although we continue to strive for excellent customer satisfaction.

4/10 Poor

Carol

Disliked: Property conditions & facilities
Stayed 4 nights in May 2024
Response from Jessica Front Office Supervisor on 13 May 2024
Carol, thank you for staying with us and taking the time to leave us a review. Although I wished you would have let us know what areas we could improve in.

8/10 Good

Hunter

Liked: Staff & service
.
Stayed 1 night in May 2024
Response from Jessica Front Office Supervisor on 13 May 2024
Hunter, thank you for staying with us and taking the time to leave us a review. We appreciate your time. We are pleased to know you enjoyed your stay.

2/10 Terrible

jaklyn

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches and flys all over room
Stayed 1 night in May 2024
Response from Jessica Front Office Supervisor on 8 May 2024
Jacklyn, thank you for staying with us and taking the time to leave us a review. I am saddened to hear that your stay was less than exceptional. We continue to strive for excellent customer satisfaction.

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness
The room was clean. Exterior of building did not appear to be well kept.. Lots of steps and did notice an elevator so if you have bad knees this is not the place to stay. We left a day early.
Stayed 2 nights in May 2024
Response from Jessica Front Office Supervisor on 7 May 2024
Jennifer, thank you for staying with us and taking the time to leave us a detailed review. We continue to strive for excellent customer satisfaction. Thank you for your feedback.

8/10 Good

Danielle

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Jessica Front Office Supervisor on 8 May 2024
Danielle, thank you for staying with us and taking the time to leave us a review. I am pleased to see you had a good stay.

8/10 Good

Ovidio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right by a sports bar and waffle house for food, staff was very friendly. Cheap option close to downtown Nashvillle.
Stayed 2 nights in May 2024
Response from Jessica Front Office Supervisor on 7 May 2024
Ovidilo, thank you for staying with us and taking the time to leave us a review. I am pleased to hear that your stay was pleasant. We appreciate your detailed feedback.

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent for cost but not best area
Stayed 3 nights in May 2024
Response from Jessica Front Office Supervisor on 7 May 2024
Scott, thank you for staying with us and taking the time to leave us a detailed review. We appreciate your feedback.

4/10 Poor

Amber

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not what is represented i By the website photos. The place was dirty, many visible repairs needed, and seemed dirty. Disappointed we had to pay $25 for early check in (2 hrs). Unfortunately would never stay here again, nor recommend...our total of $305 for 1 night was definitely not worth it
Stayed 1 night in May 2024
Response from Jessica Front Office Supervisor on 7 May 2024
Amber, thank you for staying with us and taking the time to leave us a review. Here at Hillside Crossing we are continually doing upgrades. I am saddened to hear that you was not pleased with your stay.

10/10 Excellent

Komalben

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay
Stayed 3 nights in Apr 2024
Response from Jessica Front Office Supervisor on 7 May 2024
Komalben, thank you for staying with us and leaving a a 5 star review. We are so pleased to hear that your stay was perfect. We continue to strive for excellent customer satisfaction. Thank you for your time and feedback.

10/10 Excellent

Ashtynn

Stayed 1 night in Apr 2024
Response from Jessica Front Office Supervisor on 21 May 2024
Ashtynn, thank you for staying with us and taking the time to leave us a 5star review. We are pleased to know your stay was excellent. I will share this info with our team so they can see their hard work is appreciated.

8/10 Good

John

Stayed 1 night in Apr 2024
Response from Jessica Front Office Supervisor on 21 May 2024
John, thank you for staying with us. We appreciate you taking the time to leave us a review.

8/10 Good

Randy, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
A little run down but been recently upgraded. Great value for the price.
Stayed 1 night in Apr 2024
Response from Jessica Front Office Supervisor on 30 Apr 2024
Randy, thank you for staying with us and taking the time to leave us a detailed review. We greatly appreciate your time. We hope to see you again.

6/10 Okay

Cynthia

Travelled with partner
Liked: Staff & service, amenities
Nice motel for the price.
Stayed 1 night in Apr 2024
Response from Jessica Front Office Supervisor on 30 Apr 2024
Cynthia, thank you for staying with us and taking the time for leaving us a review. We greatly appreciate your time.

6/10 Okay

Sandra

Travelled with family
You are able to hear noise from outside, people going up and down the stairs. Customer service was great and helpful!
Stayed 4 nights in Apr 2024
Response from Jessica Front Office Supervisor on 30 Apr 2024
Sandra, thank you for staying with us and taking the time to leave us a review. We greatly appreciate your time and feedback. We continue to strive for excellent customer satisfaction.

10/10 Excellent

Kristopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in & out.
Stayed 3 nights in Apr 2024
Response from Jessica Front Office Supervisor on 30 Apr 2024
Kristopher, thank you for staying with us and taking the time to leave us a review. We greatly appreciate the positive feedback. We hope to see you again.

8/10 Good

Stephanie

Stayed 2 nights in Apr 2024
Response from Jessica Front Office Supervisor on 13 May 2024
Stephanie thank you for staying with us and taking the time to leave us a review. We are pleased to know that you enjoyed your stay.

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We came to the area for the first time and were very impressed with the hotel. Great for a weekend trip. Inside the room was very clean, very comfortable bed, everything appeared new and up to date. Very convenient to downtown- only about a 10 min Uber to concerts/ bars and shops. Great for people who just need a nice place to stay without wanting to spend time using hotel amenities.
Stayed 2 nights in Apr 2024
Response from Jessica Front Office Supervisor on 30 Apr 2024
Louise, Thank you for staying with us and taking the time to leave us a 5 star review. We continue to strive for excellent customer satisfaction. Our team will be pleased to hear that their hard work is paying off.

2/10 Terrible

Gabrielle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall terrifying experience. The front desk guy didn’t know what he was doing all while had two people come ask for room keys while he was checking us in. Went ahead and gave them room keys without asking for any identification or name on reservation. Finally after the guy found our reservation he announced my name 4 times during this process (full name) and then our ROOM NUMBER in front of not so pleasant looking people. When we got to the room our room keys did not work. We went back the front desk guy told us the door battery might be dead and didn’t really have an answer after that. I kindly handed back the room key and said I’m not staying here. Didn’t want to risk a random stranger walking into my room and by the sight of one of the rooms I did not want to stay there. Not safe. There is no lights walking up to the room. Very scary.
Stayed 1 night in Apr 2024
Response from Jessica Front Office Supervisor on 30 Apr 2024
Gabrielle, Thank you for taking the time to leave us a detailed review. I sincerely apologize that you ended up not staying due to your check in experience. I will make sure this is retrained to the desk agent on how important guest safety is.

10/10 Excellent

Kelsey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean rooms. Plenty of hot water.
Stayed 3 nights in Apr 2024
Response from Jessica Front Office Supervisor on 15 Apr 2024
Kelsey, thank you for staying with us and leaving us a 5 star review. We continue to strive for excellent customer satisfaction. Hope to see you again in the future.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, clean hotel.
Stayed 3 nights in Apr 2024
Response from Jessica Front Office Supervisor on 15 Apr 2024
Nancy, thank you for staying with us and taking the time to leave us a review. We always continue to strive for excellent customer satisfaction. Hope to see you again.

8/10 Good

Ty'Shara

Stayed 1 night in Apr 2024
Response from Jessica Front Office Supervisor on 7 May 2024
Ty'shara, thank you for staying with us and taking the time to leave us a review. We are pleased to hear you enjoyed your stay. Thank you for your feedback.

8/10 Good

Maddy

Travelled with partner
It was good, updated room, not the cleanest but not bad, area was fine. Only issue was the shower, did not work great.
Stayed 1 night in Apr 2024
Response from Jessica Front Office Supervisor on 8 Apr 2024
Maddy, thank you for staying with us and taking the time to leave us a detailed review. We greatly appreciate your time and feedback. I am pleased to hear you had a great stay. Come back and see us.

4/10 Poor

Nicole

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The door to our room (210) did not lock from the outside. We were not offered a different room to stay in. Also, housekeeping came by to clean our room at 9:15
Stayed 2 nights in Apr 2024
Response from Jessica Front Office Supervisor on 8 Apr 2024
Nicole, thank you for staying with us and taking the time to leave us a detailed review. I am saddened to hear that your stay was not satisfactory. I apologize the staff did not offer you another room to stay in. I will pass this info along to the team so we can correct these issues.

4/10 Poor

Rebecca

Travelled with pets, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was the best aspect of this property. Hotel is not in a great area. Looked like there were a few people living long term in some of the rooms, maybe workers- I’m not sure. I made sure to park my car directly in front of the office for extra security. Interior of the room was run down and walls paper thin but beds seemed clean. I wouldn’t stay here again.
Stayed 1 night in Jan 2024
Response from Jessica Front Desk Supervisor on 1 Apr 2024
Rebecca, thank you for staying with us and taking the time to leave us a detailed review so we can address these issues. Here at Hillside Crossing safety of our guest and excellent customer satisfaction is our number one priorities. I'm saddened to hear your stay was less than excellent. I will pass this information along to the team to see how we can improve in these areas.

6/10 Okay

Tim

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Best part of the property is the "Lost Paddy" pub right next door. Good food, people and music! Located in a resource limited" area of Nashville.
Stayed 5 nights in Mar 2024
Response from Jessica Front Desk Supervisor on 1 Apr 2024
Tim, thank you for staying with us and taking the time to leave us a review. I am pleased to hear that you enjoyed the Lost Paddy. I am saddened to hear that your stay was less than exceptional.

2/10 Terrible

Jenny

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Would not recommend! The walls are super thin, you could hear the people talking in the rooms on both sides as well as their tvs. The whole floor of our room was damp and smelled like urine. The beds are like pull out couch beds. The pictures on their site do falsely show what the actual hotel is like.
Stayed 1 night in Mar 2024
Response from AGM on 1 Apr 2024
sorry

2/10 Terrible

Katie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This property was shockingly rundown. The pool was empty. EMPTY, as in no water. (That wasn’t even mentioned at the front desk during checking in) The lawn and garden areas were overgrown, it looked abandoned.The pool furniture was piled up and shoved into a corner. The room we stayed in had cute decor in the wall but it was filthy and so rundown. Dirty walls, dirty towels, broken lampshade. When I went to the workout room in the morning after my run on the treadmill I was locked in the room. The door was broken and wouldn’t open from the inside. One of the other doors was chain and padlocked shut. After trying to call the front desk I found a way out through the “game room”. The breakfast was ok, but they were out of bacon and run out of waffles when we got there before 8:00am. Breakfast was from 6-9am I will say that the person that checked us in was friendly. I would AVOID.
Stayed 1 night in Mar 2024
Response from Jessica Front Desk Supervisor on 1 Apr 2024
Katie thank you for staying with us, and taking the time to leave us a detailed review. I apologize you did not get the information on the pool as we are just now preparing it for the season which typical runs from May to October. I am saddened to hear that you did not get the full experience of breakfast.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the tile floor and a nice room
Stayed 2 nights in Mar 2024
Response from Jessica Front Desk Supervisor on 1 Apr 2024
Michael thank you for staying with us and leaving us a 5 star review. I am pleased to hear that you enjoyed your stay.

10/10 Excellent

Kirt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and easy to work with. Lots to do on the property as well.
Stayed 3 nights in Mar 2024
Response from GM on 26 Mar 2024
Krit, thank you so much for your review we are so happy that you found this property to has lots of activities and great customer service. Our pool will be opening soon and will become open year round.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The general area is not very walkable: no sidewalks, steep hill, but I had a sprained ankle at the time.
Stayed 2 nights in Mar 2024
Response from Jessica Front Office Supervisor on 25 Mar 2024
Jeff, thank you for staying with us and taking the time to leave us a 5 star review. We greatly appreciate the feedback.

8/10 Good

amy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
our door was hard to close and had to slam it in order to close it. the bed was alittle uncomfortable
Stayed 1 night in Mar 2024
Response from Jessica Front Desk Supervisor on 23 Mar 2024
Amy, thank you for taking the time to leave us a detailed review so we can address the issues. Here at Hillside Crossing Hotel excellent guest satisfaction is our main priority. Thank you for staying with us.

6/10 Okay

Mark

Travelled with group
Liked: Staff & service
First off, staff is great! Very nice people. Rooms were ok, but no room cleaning at all during the stay. Hot water disappeared on the 2 nd say. Called front desk and it was handled within an hour. Sheets and towels were clean, but mattress was a lumpy mess. Hard to get a restful sleep. Game room had a pool table, but was in very poor shape. Ball travel went in what the devil prescribed. Breakfast was ok. Eggs and sausage, cereal, waffles, juice, coffee. Styrofoam plates and plastic ware. Room was big with two queen beds, kitchenette, microwave and refrigerator. Bathroom had stand shower only. No fan.
Stayed 3 nights in Mar 2024
Response from GM on 21 Mar 2024
Thank you for your feedback. We will use it to further our customer relations, to create better experiences for all of our guest.

8/10 Good

Marshell, Smyrna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property can use a little cleaning and paint on the outside
Stayed 1 night in Mar 2024
Response from GM on 13 Mar 2024
thank you for your feedback. We will use this feedback to help improve our guest experience.

2/10 Terrible

Marshell, Smyrna

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A bunch of hang arounds at night. The staff does not answer their phones. No commercial truck parking.
Stayed 1 night in Mar 2024
Response from GM on 13 Mar 2024
The "Hangouts" are from the restaurant next door and we have ample commercial to big rig parking available. I'm sorry we didn't meet your expectations during this stay. Thanks for the feedback we will use it you keep getting better.

10/10 Excellent

Emmaline

Stayed 2 nights in Feb 2024
Response from Jessica Front Desk Supervisor on 3 Mar 2024
Emmaline, Thank you for staying with us and taking the time to leave us a review. We greatly appreciate your time . I am so pleased to hear that you enjoyed your stay. Come back to see us.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a weekend trip!
Stayed 1 night in Feb 2024
Response from Jessica Front Desk Supervisor on 19 Feb 2024
Nathan thank you for staying with us and taking the time to leave us a review. We are so pleased to hear that you had an amazing time here at Hillside Crossing. I will share this with the team!!!

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Went from great to terrible in less than a month.
Stayed here over New Years. It had an awesome price, good restaurant next door, very spacious, great amenities to name a few things. However, I decided to come back at the beginning of February, the price of the room had not only been raised but over 2x as much as it was last time I stayed here. For reference, you could get a week stay for roughly $450 dollars (during NYE in Nashville mind you), and now is around $990 dollars per week. After I tried to get a lower rate to stay in the area with no resolution, I asked why the price had gone up so drastically as nothing has changed (except for the fact the entire parking lot was completely filled the last time and now had maybe 20 cars all around). The response that I received was that they had done "renovations"... I must have missed that part as the room I had gotten had less than I had the time previously, less space, a half fridge, which was not what was advertised, a very dirty room that had bugs crawling. I ended up not staying another night and switched locations. I wished there was a way I could have refunded this experience as it was a complete turn-around as to what I had seen previously and very disappointing as I really liked everything about it the first visit.
Stayed 3 nights in Feb 2024
Response from Jessica Front Desk Supervisor on 19 Feb 2024
Dear guest, I am saddened to hear that your stay was less than your expectations due to you having such an enjoyable first experience. I will pass this information along to the team so that we can improve on the issues. I hope you give us another chance at Hillside Crossing beings we strive for excellent customer satisfaction.

10/10 Excellent

Jessie

Stayed 2 nights in Feb 2024
Response from GM on 14 Feb 2024
Thank You Jessie, for your feedback. We are so happy to see you had a great stay with Hillside. Thank you so much for taking time out of your day to let us know how we are doing!

10/10 Excellent

Britney

Stayed 2 nights in Feb 2024
Response from Jessica Front Office Supervisor on 20 Mar 2024
Brittney, Thank you for your 5 star review. We greatly appreciate you taking the time to leave us a review. See you next time you are in Nashville.