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Reviews of The Hedistar Hotel Narita

3.5 out of 5
The Hedistar Hotel Narita
168-1 Azuma-cho, Narita, Chiba-ken

Reviews

7.6

Good

Rating 10 - Excellent. 227 out of 1004 reviews" "
Rating 8 - Good. 404 out of 1004 reviews" "
Rating 6 - Okay. 265 out of 1004 reviews" "
Rating 4 - Poor. 73 out of 1004 reviews" "
Rating 2 - Terrible. 35 out of 1004 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Adelle

Liked: Cleanliness, staff & service, amenities
Older property in Chiba close to Narita airport. Free airport shuttle round trip sealed the deal for me. Limited public transportation available to get around the area.
Stayed 2 nights in May 2024

2/10 Terrible

Jessica

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I read the reviews and the website and it looked like a decent place to stay….WARNING!!!!! It’s not!! Walls and doors are paper thin and you the hallway echos everything. My room was close to the elevator and I could hear every suitcase roll over the bumps and people yelling and screaming and talking in the hallway all night. I had to call the front desk twice. There were no USB slots to charge devices (hint, there’s one behind the TV if you need one) I don’t usually leave reviews but this had to have been the worst stay at a hotel I have ever had for $11,000yen. Stay away in my opinion!
Stayed 1 night in May 2024

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and helpful staff
Stayed 2 nights in May 2024

10/10 Excellent

Ty

Stayed 1 night in Apr 2024

10/10 Excellent

Rosanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely property to stay at, convenient to the airport with the shuttle and equally convenient with a short walk on a quiet street to the historic area and temple in Narita. The room was small but efficient in the layout and water was super hot to melt away the jetlag! A great place to regroup after a long international flight.
Stayed 1 night in Apr 2024

8/10 Good

Samson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Carina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great walks to food and shopping
Stayed 3 nights in Jan 2024
Response from 宿泊課 on 9 Mar 2024
Thank you very much for using The Hedister Hotel Narita.We would also like to thank you for your feedback.We are very happy that we were able to assist you with your stay.All the staff are looking forward to using your service again.

10/10 Excellent

GUO FU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful in assisting/guiding me as I am departing very early in the morning. The hotel does provide free shuttlebus to Narita airport, but I had to leave way earlier.
Stayed 1 night in Feb 2024
Response from koizumi on 13 Mar 2024
Thank you very much for using The Hedister Hotel Narita.We would also like to thank you for your feedback.We are very happy that we were able to assist you with your stay.All the staff are looking forward to using your service again.

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from 宿泊課 on 9 Mar 2024
Thank you very much for using The Hedister Hotel Narita.We would also like to thank you for your feedback.We are very happy that we were able to assist you with your stay.All the staff are looking forward to using your service again.

10/10 Excellent

Muhammad Heidir, Singapore

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good location and cleanliness. Take note that bus from hotel to airport starts from 7.30am with a pause between 10.30am till 14.30pm. From airport to hotel only starts at 14.55 in T2. Outside of these hours, you can take the train, one stop to Narita Station.
Stayed 2 nights in Dec 2023
Response from Ｋoizumi on 26 Dec 2023
Thank you very much for using The Edister Hotel Narita.We would also like to thank you for your feedback.We are very happy that we were able to assist you with your stay.All the staff are looking forward to using your service again.

10/10 Excellent

Coriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont understand the low reviews. This is a budget hotel. And me being an american this hotel was above my expectations. Its an older building but the staff were very kind. Greeting me every morning! They clean daily! My experience was a 10/10 and i would gladly recommend this location to others arriving at narita. The 7 eleven is walkable and also there is a supermarket nearby! Lots of food options! And a steak restaurant directly in front. My stay was amazing!
Stayed 3 nights in Dec 2023
Response from Ｋoizumi on 26 Dec 2023
Thank you very much for using The Edister Hotel Narita.We would also like to thank you for your feedback.We are very happy that we were able to assist you with your stay.All the staff are looking forward to using your service again.

10/10 Excellent

min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for flight lay over, free shuttle bus to Narita airport. Walkable to surrounding hot spot. Clean room, helpful staff, and fresh breakfast. I'm happy with my short stay
Stayed 2 nights in Dec 2023
Response from OMURA on 5 Dec 2023
Thank you very much for using The Edister Hotel Narita.We would also like to thank you for your feedback.We are very happy that we were able to assist you with your stay.All the staff are looking forward to using your service again.

8/10 Good

Yan

Stayed 1 night in Nov 2023
Response from OMURA on 5 Dec 2023
Thank you very much for using The Edister Hotel Narita.We would also like to thank you for your feedback.We are very happy that we were able to assist you with your stay.All the staff are looking forward to using your service again.

8/10 Good

MAHENDRA

Stayed 1 night in Nov 2023
Response from WATANABE on 19 Nov 2023
Thank you for your valuable feedback.We look forward seeing you again.

8/10 Good

WAFAA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend
Stayed 1 night in Sep 2023
Response from WATANABE on 19 Nov 2023
Thank you for your valuable feedback.We look forward to see you again.

10/10 Excellent

Kerry

Stayed 1 night in Sep 2023
Response from WATANABE on 19 Nov 2023
Thank you for your valuable feedback.We look forward to see you again.

10/10 Excellent

Joniza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in Narita!
Very friendly staff, good shuttle service, bus stop very near, mall 200 meters walk, great breakfast buffet, clean room. Only noise insulation to other rooms is not really good, also noisy room doors.
Stayed 2 nights in Sep 2023
Response from WATANABE on 19 Nov 2023
Thank you for your valuable feedback. And we apologize for inconvenience about a door noise.We look forward to seeing you again.

10/10 Excellent

ian

Stayed 1 night in Sep 2023
Response from WATANABE on 19 Nov 2023
Thank you for your valuable feedback.We look forward to see you again.

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient for a stay close to the airport, very accommodating during the day of the flight, was able to get free included baggage storage while we waited for our flight and great transportation to the airport.

10/10 Excellent

Nevyn

Stayed 1 night in Aug 2023
Response from WATANABE on 19 Nov 2023
Thank you for your valuable feedback.We look forward to see you again.

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2023

10/10 Excellent

Maggie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great! Super clean hotel and very quiet area!
Stayed 4 nights in Aug 2023

4/10 Poor

Katrina

Stayed 1 night in Aug 2023

6/10 Okay

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the shuttle service to Narita airport
Stayed 1 night in Jul 2023

8/10 Good

Gary

Liked: Staff & service
Wall are thin and noise from other rooms (talking, water running, etc.) can be heard. Nice restaurants in the area. Free morning (6:30 - 10:30) limousine bus to the airport.
Stayed 1 night in Jun 2023

8/10 Good

KYAWT KYAWT

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Good place near to Aoen Mall, the staff were friendly and good english speaking
Stayed 1 night in Sep 2020

4/10 Poor

Cory, Niigata

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
the breakfast was great. Everything was fine in the room except the bathroom. Black mold around the in-wall soap shelf and dotting other places. The pipe between the flush tank and toilet leaked quite a bit. Also found the panties of a previous guest draped over the shower curtain rail.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
room and bathroom a little small, difficult to move in, but helpful staff and got a good price
Stayed 1 night in Sep 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on 9 Sept 2020
Thank you for staying with us this time. We'll wait for you to come again.

6/10 Okay

Mark, Lynchburg

Travelled with family
Liked: Staff & service
The room was nice and clean. The carpets could use cleaning in the halls and elevator.
Stayed 1 night in Jun 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on 18 Jun 2020
Thank you for staying with us this time. We apologize for any inconvenience. We will improve and provide better service as soon as possible.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near airport
A really good value Japanese-style business hotel.
Stayed 1 night in May 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on 30 May 2020
Thank you for staying with us this time. We'll wait for you to come again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so clean, especially the bath room. It was such a comfortable stay. Location is good too. It's only 10-15 mins to Narita airport.
Stayed 1 night in Apr 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on 24 Apr 2020
Thank you for staying with us this time. We'll wait for you to come again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 13 nights in Mar 2020
Response from ザエディスターホテル成田　宿泊課：大村 on 13 Apr 2020
この度はザエディスターホテル成田にご宿泊頂き誠にありがとうございます。 ご滞在ごゆっくりお過ごし頂けましたでしょうか。 またのご来館をお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
first visit
Good place if you need to stay near Narita airport. Free shuttle to and from airport. 20 minutes away. Look for hotel buses area and check times to hotel. Rooms are small but quiet and comfortable beds. Small Aeon mall about 500 meters with large grocery store and food court. Large Aeon mall 2 kilometers away, walking distance. I walked there and returned in taxi. (Cost me 1,100 yen) Naritasan temple less than 2 kilometers away, nice walk there.
Stayed 2 nights in Mar 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on 30 Mar 2020
Thank you for staying with us this time. We'll wait for you to come again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice staffs and great location. Free bus ride to the airport was nice too
Stayed 1 night in Nov 2018
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on 24 Mar 2020
Thank you for staying with us this time. We'll wait for you to come again.

6/10 Okay

Dawn

Liked: Cleanliness, staff & service
Easy stopover.
Quick stopover- airport transfer available. All very easy. Restaurant was closed but easy walking to other eateries.
Stayed 1 night in Mar 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on 16 Mar 2020
Thank you for staying with us this time. Inconvenience has occurred due to the effects of the coronavirus. We'll wait for you to come again.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Fantastic welcoming staff. This property need to be cleaned properly; my bathroom walls in particular were moldy, the bathroom vent had clumps of dust hanging just centimeters from my head above the shower. The beds were the hardest most lumpy beds i have slept on before with terrible pillows. I must say, the staff were absolutely wonderful and very friendly. All in all, i would blook somewhere else next time.
Stayed 1 night in Mar 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on 16 Mar 2020
Thank you for staying with us this time. We apologize for any inconvenience. We will improve and provide better service as soon as possible.

6/10 Okay

Verified traveller

Business traveller
You use your door keycard to operate all your lights and power inside the room also. When you remove the card to turn the lights off to sleep, it also isolates the power to any outlets. This can be a problem especially if you are charging your phone and also using it as your main alarm clock.
Stayed 1 night in Mar 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on 8 Mar 2020
Thank you for staying this time. There was not enough information. I'm sorry. The switch next to the bed can be turned on or off even when the room key is inserted. We'll wait for you to come again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Close to Temples and Airport
The free airport shuttle from and back to the airport was very nice. The room and toiletry supplies were very adequate and of course the Japanese soaking tub is awesome. We liked being able to take a walk to the nearby temples.
Stayed 1 night in Mar 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on 8 Mar 2020
Thank you for staying with us this time. We'll wait for you to come again.

8/10 Good

Jules, Regina

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff was great when we arrived. Very kind and helpful. The room was a bit dated but the general look of the hotel was appealing. The room was great, very functional and exactly what I needed. I enjoyed my stay and will stay again.
Stayed 1 night in Mar 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on 8 Mar 2020
Thank you for staying with us this time. We'll wait for you to come again.

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location and super clean
Great location, supper clean rooms but small. Resturant closes early but plenty of restaurants nearby.
Stayed 1 night in Mar 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on 8 Mar 2020
Thank you for staying with us this time. We'll wait for you to come again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on 8 Mar 2020
Thank you for staying with us this time. We'll wait for you to come again.

10/10 Excellent

Dorj.D, Ulaanbaatar, Mongolia

Liked: Cleanliness, staff & service, property conditions & facilities
Very quite and clean hotel, just 12 min from Narita Int'l airport. Very convenient.
Stayed 1 night in Feb 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on 8 Mar 2020
Thank you for staying with us this time. We'll wait for you to come again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel
Basic hotel. Dated older style room. Nice helpful staff.
Stayed 1 night in Feb 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on 8 Mar 2020
Thank you for staying with us this time. We'll wait for you to come again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from ザエディスターホテル成田　宿泊課：大村 on 25 Feb 2020
この度はザエディスターホテル成田にご宿泊頂き誠にありがとうございます。 ご滞在ごゆっくりお過ごし頂けましたでしょうか。 またのご来館をお待ちしております。

10/10 Excellent

Kae, Calgary, Canada

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice & promptly answered questions through email. Shuttle was convenient, though it would be nice if there was an earlier pick-up time from the airport to the hotel.
Stayed 1 night in Jan 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on 7 Feb 2020
Thank you for staying with us this time. We'll wait for you to come again.

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Dec 2019
Response from ザエディスターホテル成田　宿泊課：大村 on 11 Jan 2020
この度はザエディスターホテル成田にご宿泊頂き誠にありがとうございます。 ご滞在ごゆっくりお過ごしいただけましたでしょうか。 またのご来館をお待ちしております。

6/10 Okay

Yoshiyuki

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
It was a great location, lovely staff, nice breakfast. The bathroom was a little dirty but overall no complaints - considering price and location.
Stayed 1 night in Jan 2020
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on 5 Jan 2020
We apologize for any inconvenience. We will improve and provide better service as soon as possible.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location supermarkets, food court NARITA SAN famous temple and the station all within 10 to 15 minute S walk
Stayed 1 night in Dec 2019
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on 3 Jan 2020
Thank you for staying with us this time. We'll wait for you to come again.

4/10 Poor

Goh

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room soundproof are very bad. Hold night cannot sleep.
Stayed 1 night in Dec 2019
Response from THE HEDISTARHOTEL NARITA FRONT:OMURA on 21 Dec 2019
We apologize for any inconvenience. We will improve and provide better service as soon as possible.