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My husband and I had a great weekend here.
Absolutely amazing place and very friendly staff,
The restaurants are fantastic! We are coming back very soon!!!💕❤️
Beautiful location, we had a small balcony looking onto a back bay marina area, very quaint. Room was good size, and they allowed our small dog so that was a plus. The lazy river was short, but nice for relaxing in. All staff were amazingly friendly and kind.
The property is so beautiful and peaceful but it was the staff who made the experience top notch for us. Everyone was so professional and accommodating. We would stay there again in a heartbeat.
The staff was amazing! From the moment we checked in, we were greeted w a glass of champagne and a smile . Everyone was very kind , professional and informative. Great amenities , great staff and beautiful property. We enjoyed our weekend getaway here and will definitely be coming back.
Aileen
Stayed 2 nights in Apr 2024
Response from Sanela Markovic on 10 Apr 2024
Thank you for staying with us! We appreciate your feedback!
10/10 Excellent
Ronald
6 Apr 2024
Liked: Amenities
Marco
Ronald
Stayed 2 nights in Mar 2024
Response from Sanela Markovic on 7 Apr 2024
Thank you for staying with us! We appreciate your feedback!
4/10 Poor
Ciaran S
1 Apr 2024
Ciaran S
Stayed 3 nights in Mar 2024
Response from Sanela Markovic on 21 May 2024
Thank you for staying with us! We appreciate your feedback!
Very clean property with outstanding service and accommodations. Very close to shopping, dining and the beach. Even our housekeeper was amazing.
This was the most expensive stay I’ve ever had (14 nights) and it was worth every dollar. We plan to return again next year.
frank
Stayed 14 nights in Feb 2024
Response from Sanela Markovic on 31 Mar 2024
Thank you for staying with us! We appreciate your feedback!
Thank you for staying with us! We appreciate your feedback!
8/10 Good
Richard
Travelled with partner
21 Mar 2024
Liked: Cleanliness, staff & service, amenities
While our overall accommodations were very nice I felt there was no communication that no cleaning would be done during our stay. There was no information where we could empty the trash that accumulated. I walked to the front desk where we had checked in to ask if I could have another bar of soap as I like to wash my hands in the kitchen and was told they don’t care for the cottages except to clean before arrival.
I know that things break down and our s/c did not work and we didn’t notice as we were not in our unit very much then we told the front desk and they sent someone to fix it.
No one followed up to ensure everything was working well. These little things are something I would not expect from a facility such as yours.
Richard
Stayed 7 nights in Mar 2024
Response from Sanela Markovic on 21 Mar 2024
Hello! Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We regret to hear that there was a lack of communication regarding our housekeeping services and the maintenance issue you encountered. We appreciate your understanding and would like to inform you that our cottages do not receive daily housekeeping service and the toiletries are not replenished, but it can be requested for an additional fee of 175 per service. If you have any further concerns, please feel free to reach out to us.
The valet attendance could not have been more accommodating. They really did take care of us. We came and went 1 million times over the course of five days.. my only complaint is the couple in the adjoining room next to us, had a dog which was barking nonstop one morning from probably 630 till 8 AM. They were not in the room with it then that same dog was then barking at me on its balcony the next night. I’m a dog lover, so I didn’t complain but I don’t like to be woken up by my own dogs at 7 in the morning on the weekend . Other than that it was an absolutely wonderful stay we will definitely be back.
PATRICIA
Stayed 4 nights in Mar 2024
Response from Sanela Markovic on 21 Mar 2024
Thank you for staying with us! We apologize for the noise inconvenience and we appreciate your feedback.
The hotel staff does not answer the phone. I tried calling for hours in advance to ask a simple important question, and they never once picked up. Upon arrival check-in was a disaster, the staff less than helpful and very disorganized.
Deborah
Stayed 4 nights in Dec 2023
Response from Sanela Markovic on 24 Dec 2023
Thank you for sharing your feedback regarding your experience with the hotel staff. We apologize for any inconvenience caused by the lack of response to your phone calls and the issues with check-in process. We understand the importance of prompt and efficient communication, and we will address this issue with the staff to ensure that such incidents are minimized in the future. We appreciate your valuable input, as it helps us improve our services.
We love it so much we are staying longer. It’s fabulous here. The marina view is fun and the resort pools and lazy river and adult area and drinks and everything is fab!
Sheila
Stayed 1 night in Dec 2023
Response from Sanela Markovic on 5 Dec 2023
Thank you for staying with us! We appreciate your feedback!
Wonderful experience . Hotel rooms are a little dated , but clean . Both toilets were running , not leaking but still a concern . Kitchenette supplies minimal , Naples Bay club area and pool, outstanding ! Great service and beautiful atmosphere. Loved the lazy river !!!
Barbara
Stayed 4 nights in Nov 2023
Response from Sanela Markovic on 29 Nov 2023
Thank you for staying with us! We appreciate your feedback!
Great facilities. Loved the fact that there is a washing machine and dryer in the rooms. Beautiful setting. Most of the staff we extremely obliging. Big thanks to Thomas, who couldnt have been more helpful. Pool facilities were amazing, our little boy loved the lazy river.
Sue
Stayed 2 nights in Nov 2023
Response from Sanela Markovic on 8 Nov 2023
Thank you for staying with us! We appreciate your feedback!
6/10 Okay
susan
5 Nov 2023
The property was very well maintained and clean with great views of the bay and marina. Unfortunately we were given a room directly above the restaurant Nosh and every evening when trying to relax we had the noise of diners just below our balcony. Saturday night it was particularly loud with people laughing loudly. We had to close the balcony doors and sit inside!! No one mentioned anywhere before or during our stay about this debacle. How disappointing!! When we return to Naples on the next trip, we will definitely be somewhere else.
susan
Stayed 3 nights in Nov 2023
Response from Sanela Markovic on 5 Nov 2023
Thank you for taking the time to share your feedback regarding your recent stay at our property. We appreciate your kind words about the overall maintenance and cleanliness of our hotel, as well as the beautiful views of the bay and marina.However, we sincerely apologize for the inconvenience you experienced due to the noise from the restaurant, Nosh, located below your balcony. We understand that this disrupted your ability to relax and enjoy your stay, especially on Saturday night when the noise level was particularly loud. Please be assured that we take your feedback seriously, and we will address this issue with the relevant departments to ensure that future guests are informed about any potential noise concerns associated with certain room locations. We deeply regret that we fell short of meeting your expectations in this regard.We understand your disappointment and frustration, and we would like to assure you that this is not indicative of the level of service we strive to provide. We would appreciate the opportunity to make it up to you on your next visit to Naples. If you decide to give us another chance, please reach out to our reservations team directly, and we will ensure that your stay is as comfortable and enjoyable as possible. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant experience.
Our room was a 2br suite and was perfect for our stay with family. The view of the marina was beautiful. The beds were comfortable and the bathrooms spacious. My only complaint was that the hotel didn’t work on our first day and their was a loud buzzing noise in the bathroom. The staff were all friendly and helpful.
Thomas
Stayed 2 nights in Oct 2023
Response from Nicole on 19 Oct 2023
Thank you for being our guest! We look forward to welcoming you back.