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Reviews of Sandcastle Oceanfront Resort at the Pavilion

2.5 out of 5
Sandcastle Oceanfront Resort at the Pavilion
1802 N Ocean Blvd, Myrtle Beach, SC

Reviews

5.8
Rating 10 - Excellent. 215 out of 1235 reviews" "
Rating 8 - Good. 241 out of 1235 reviews" "
Rating 6 - Okay. 269 out of 1235 reviews" "
Rating 4 - Poor. 224 out of 1235 reviews" "
Rating 2 - Terrible. 286 out of 1235 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Telecia

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
If your looking for a family friendly place to stay. This isnt the place
Stayed 4 nights in May 2024

6/10 Okay

Ernest

Travelled with family
Property didn’t meet expectations. I didn’t realize facilities was old, staff told me the hotel doesn’t provide housekeeping and hotel allows locals not guess of hotel to enter tower to fill their coolers with ice, often no ice was available for my family and I, paying guests of hotel. Also, only one ice machine for 9 floors of the South Towers of hotel. Staff on check in was friendly. However, staff I encountered after checking in was rude and dismissive.
Stayed 2 nights in May 2024

8/10 Good

Olivia

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
Enjoyed our stay
Stayed 1 night in May 2024
Response from Sandcastle Team on 24 May 2024
Thank you for your feedback, it was highly appreciated.

8/10 Good

Anthony

Just a older unit that people using did not treat good Spills on floor not cleaned up
Stayed 1 night in May 2024
Response from Kerrian, Sandcastle Team on 21 May 2024
Anthony, We appreciate your feed back and look forward to having you stay with us again in the future.

10/10 Excellent

Rufo

Travelled with partner
It is accessible to all. The staffs are very friendly. I hope to go back soon in this place.
Stayed 1 night in May 2024
Response from Kerrian, Sandcastle Team on 21 May 2024
Rufo, We appreciate your feedback, thank you for staying with us and we do look forward to hosting you again.

8/10 Good

Jill

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and maintenance! Relaxing atmosphere and fair price?
Stayed 2 nights in May 2024
Response from Kerrian, Sandcastle Team on 21 May 2024
Jill, We appreciate you staying with us here at Sandcastle Oceanfront at the pavilion, we do hope to have you with us the future.

2/10 Terrible

Zahir

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Extremly dirty and the hallways smelled horrible. The pool and hot tub was nasty.
Stayed 1 night in May 2024
Response from Kerrian, Sandcastle Team on 21 May 2024
Zahir, Thank you for your feedback, we appreciate it

2/10 Terrible

Jamon

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 2 nights in Mar 2024
Response from Kerrian, Sandcastle Team on 21 May 2024
Jamon, Thank you for your feedback, we truly do appreciate it.

4/10 Poor

Nikosha

Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Kerrian, Sandcastle Team on 21 May 2024
Nikosha,Thank you for your feedback, we truly do appreciate it.

10/10 Excellent

MICHAEL, LADSON

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the ocean and didnt really like the parking situation.
Stayed 1 night in May 2024
Response from Tommy Front desk on 13 May 2024
MIchael,Good evening, Thank you for writing a review about our resort. I see you enjoyed your self. We hope to see you again in the near future.

10/10 Excellent

Najdra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
I really enjoyed the hospitality around the pool and the movie for the kids. It was a good experience and the staff was very friendly and it was just a great experience for a quick family weekend getaway
Stayed 2 nights in May 2024
Response from Kerrian, Sandcastle Team on 21 May 2024
Najdra, Thank you for your feedback, we truly do appreciate it. we do look forward to having you again

6/10 Okay

Tish

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I didn’t like the big space under the door. Looks like someone arm could fit under it. Clean room a few things was messed up with the room but other than that the stay was nice.
Stayed 2 nights in May 2024
Response from Sandcastle Team on 21 May 2024
Tish, Thank you for your feedback, we truly do appreciate it.

4/10 Poor

Ruth

Travelled with partner
Disliked: Property conditions & facilities
Good view of the ocean from our room. Lobby is small, limited amenities, dated rooms, one slow elevator that is used also by the cleaning staff, so often crowded. Constant smell of canibus in most areas.
Stayed 1 night in Apr 2024

6/10 Okay

Darine

Stayed 3 nights in Apr 2024
Response from Sandcastle Team on 24 May 2024
Thank you for your feedback, it was highly appreciated.

10/10 Excellent

Iesha

Stayed 2 nights in Apr 2024
Response from Tommy Front desk on 5 May 2024
Lesha,Good evening. I want to thank you for writing a review for our resort here at Sandcastle. I am so glad we have met your expectations and we hope to see yopu in the near future

10/10 Excellent

Taniesha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the ocean view!!! Parking was kinda hard to find but the parking garage was not a far walk overall I enjoyed my stay.
Stayed 2 nights in Apr 2024
Response from Front Desk on 30 Apr 2024
Taniesha, Thank you for choosing Sandcastle Oceanfront Resort at the Pavilion for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

4/10 Poor

james

Disliked: Cleanliness, staff & service, property conditions & facilities
People loud
Stayed 3 nights in Apr 2024
Response from Front Desk on 30 Apr 2024
james, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 Good

Ronald

Travelled with pets
Liked: Staff & service, amenities
Staff was friendly. Hotel carpet in hallway and room was spotted and worn. For what I paid it was acceptable.
Stayed 3 nights in Apr 2024
Response from Front Desk on 26 Apr 2024
Ronald, Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

8/10 Good

Martin

Response from Front Desk on 26 Apr 2024
Martin, Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Brandon

Stayed 3 nights in Apr 2024
Response from Kerrian, Sandcastle Team on 21 May 2024
Brandon, Thank you for your feedback, we truly do appreciate it.

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I ever stayed at
Stayed 4 nights in Apr 2024
Response from Tommy on 22 Apr 2024
Good evening Donna,I want to thank you for taking your time out to write a review about our Resort. I want to apoligize for not meeting your expectations. We are working hard to get better every day. We hope we can earn your respect and approval in the future.

4/10 Poor

Megan

Travelled with partner
Disliked: Staff & service, amenities
Check in was a nightmare. I don’t know if they need to hire housekeeping help or what, but I had to wait in the lobby for 6 hours to check in, I didn’t get a room until 9 pm after standing in the hot lobby forever. But they definitely expected us out by check out time, so I lost an entire day due to this and no refund in sight.
Stayed 4 nights in Apr 2024
Response from Front Desk on 17 Apr 2024
Megan, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

Felicia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was convenient to the beach and the stadium we had to attend was close. But the accommodations was horrible. It took 3 days to get a set of pots for our room. There was never enough wash cloths and towels and not enough parking. The hallways were filled with trash all day but the room was clean.
Stayed 3 nights in Apr 2024
Response from The Sandcastle team on 13 Apr 2024
Felicia, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 Good

Vivian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely, my daughter enjoy her birthday. Price was on point. Have to do it again.
Stayed 3 nights in Apr 2024
Response from The Sandcastle team on 13 Apr 2024
Vivian,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Katie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room smelled horrible and there was mold in the closet where the extra pillows were. It’s very outdated and the couch needs to go in the trash. Plus they failed to tell us that the indoor pool and hot tub was out of commission, so there wasn’t really much for us to do at the hotel when it was cold or raining. However the sheets were clean, beds were comfortable, and bathroom was clean.
Stayed 3 nights in Apr 2024
Response from The Sandcastle team on 13 Apr 2024
Katie, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

10/10 Excellent

Sonya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect ocean view. Nothing to dislike.
Stayed 2 nights in Mar 2024
Response from The Sandcastle team on 13 Apr 2024
Sonya,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Erika, Charlotte

Travelled with family, Travelled with family and small children
Liked: Cleanliness
The property is located on a beautiful beachfront and well worth the priceless views.
Stayed 2 nights in Apr 2024
Response from Rochelle on 10 Apr 2024
Dear Erika,Thank you for your 5 star review! The team at Sandcastle was thrilled to have you and we are glad your enjoyed the view as much as we do. We look forward to your next visit!

2/10 Terrible

Nicole

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience. Didn’t check into my room until 8:30PM when check in is at 4pm. Complete waste of my time as I had to stand in the lobby for hours waiting to get to my room. No one brought any clean towels the entire time I was there. There was trash and sheets in the hallway in across from my room all day. There isn’t even a bathroom in the lobby so people had to walk to the building next door to use the bathroom while waiting for hours to check in. There is hardly any parking. Will never stay here again
Stayed 3 nights in Apr 2024
Response from Rochelle on 10 Apr 2024
Dear Nicole,Thank you for choosing our resort for your stay in Myrtle Beach. The Sandcastle team will be working to improve our services across the board.We hope to see you on your next visit to the Grand Strand.

6/10 Okay

Kristy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
It’s not really for families. You could hear everything going on around you. Quiet times not enforced. Partying till 4am by the pool. The locks on the door are worn out especially the connecting room. It could use some updating, some things were wore down. The staff was friendly. It’s located within walking distance of the “strip” if your there for a good time or no kids it would be great.
Stayed 3 nights in Apr 2024
Response from The Sandcastle team on 13 Apr 2024
Kristy, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

4/10 Poor

Sabrina

Travelled with family and small children
Disliked: Cleanliness, amenities
It took over a hour and a half to check in after i was told they would call me as soon as the room was ready. I room overlooked 50 plus bags of trash daily.several lights in the room did not work after a call to the front desk no one ever showed up . The bathroom light would not come on . Had to use the stais because the elevator was so slow. I killed 3 roaches. Hallways were very noisy smelled like weed.
Stayed 3 nights in Mar 2024
Response from The Sandcastle team on 13 Apr 2024
Sabrina, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

6/10 Okay

Edgar

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Waited for at least an hour to check in. People were complaining about the conditions of the rooms and I have to hear all these complaints while I am waiting to check in at this hotel. I have to say that the receptionist took it very professional although there were some people yelling and screaming.
Stayed 1 night in Apr 2024
Response from The Sandcastle team on 13 Apr 2024
Edgar, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

Michel, Saint Jean sur Richelieu

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
we call to have a high stair room, they agree but when we arrived they got us a room on the first floor. we found death big insect in the bathroom. so we leave one day before our check out Very bad place
Stayed 3 nights in Mar 2024
Response from The Sandcastle team on 13 Apr 2024
Michel, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

Brenda

Travelled with family, Travelled with family and small children
Disliked: Staff & service
They did not have my room ready at check in time me and my family waited inside the car and received no phone call for 3 hours. Previous experiences were fine just this time I had to ask for a refund due to poor customer service.
Stayed 1 night in Apr 2024
Response from The Sandcastle team on 13 Apr 2024
Brenda, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

4/10 Poor

Katlin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t sleep from drunk teens beating on the door all night playing music loud as heck at 3 am tell front desk and they do nothing . My daughter slept most of the day from being up all night because they were loud slamming the doors playing football in the hallway
Stayed 3 nights in Apr 2024
Response from The Sandcastle team on 13 Apr 2024
Katlin, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

Danielle

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very understaffed very unorganized I had to wait 2 hours just to check-in my room and check -in started at 4:00pm room service did not run the whole time I stayed there every time I ask for something I didn't get it or I had to wait hours the indoor pool was closed and they sent us to the other facilitie just for them to tell us their indoor pool was also down
Stayed 4 nights in Apr 2024
Response from The Sandcastle team on 13 Apr 2024
Danielle, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 Good

TopRoad

Stayed 3 nights in Apr 2024
Response from Front Desk on 30 Apr 2024
TopRoad, Thank you for choosing Sandcastle Oceanfront Resort at the Pavilion for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

8/10 Good

Veronica

Travelled with family and small children
Liked: Cleanliness, staff & service
The room was okay, but we really enjoyed the Oceanview. The only issue was the wifi service.
Stayed 2 nights in Mar 2024
Response from The Sandcastle team on 13 Apr 2024
Veronica,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

6/10 Okay

Melessa

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
They didn’t have a room ready for us when we got there at 730pm even though the room was paid for and check in was from 4-midnight. We finally got into our room at 1030pm
Stayed 4 nights in Apr 2024
Response from The Sandcastle team on 13 Apr 2024
Melessa, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

Marta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When I arrived at 4pm to check in I was told that I needed to wait until my room was clean! Same thing was told to the 30 other customers waiting in the lobby. After waiting 1hr I got to my room and it was dirty, coffee pot had coffee from previous vacationers. There was trash under the beds. Carpet had a strong dirty smell and a wall had a hole. Not to mentioned that when we tried to go to the indoor pools we were notified that it was under construction. 1 elevator for 8 floors is not enough. Very disappointing
Stayed 3 nights in Apr 2024
Response from The Sandcastle team on 13 Apr 2024
Marta, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

Heidi

Disliked: Amenities, property conditions & facilities
Could not check into our room after 6 pm because it wasnt clean. I begged for another room . Finally got a room. ....key did not work. Pics of hotel are not accurate. Run down and lamps in room didnt work. Because it took over an hour to even check in we were exhausted and DONE !!!! VERY DISAPPOINTED
Stayed 1 night in Apr 2024
Response from The Sandcastle team on 13 Apr 2024
Heidi, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service
Everything was good 👍
Stayed 3 nights in Mar 2024
Response from The Sandcastle team on 13 Apr 2024
Rudy,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

4/10 Poor

Shery

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very n outdated, caroet was so old n dirty had to keep shoes or socks on They claimedit to be Oceanfront room technically you could see the ocean from there but it was direct eye level view with the pool .,staff refused to change rooms they said they didn't have enough cleaning stuff to clean another room and people smoking marijuana everywhere running wild in the Halls people at the pool could see directly into your room ,we could not sit on the balcony because it was like I said eye level with the pool and everyone and all their inappropriate behavior .
Stayed 4 nights in Mar 2024
Response from The Sandcastle team on 13 Apr 2024
Sherry, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

6/10 Okay

Imari

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Terrible check in process, nothing seemed to work such as the shower head, water barely came out. I could hear everything in the next rooms my entire stay, you can hear conversations, the loudness, and I even could hear the people in the next room having intercourse. Wasn’t the worse, but definitely would never stay again.
Stayed 3 nights in Mar 2024
Response from The Sandcastle team on 13 Apr 2024
Imari, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 3rd stay here. While the property is older and could use some updates, we enjoy staying here. The staff is always friendly and helpful. The beach in front is quieter than some other spots. Good food and shopping options are in walking distance. We will be back.
Stayed 3 nights in Mar 2024
Response from The Sandcastle team on 13 Apr 2024
Marilyn,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Shantel

Stayed 1 night in Apr 2024
Response from Front Desk on 26 Apr 2024
Shantel, Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Tanisha

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was very outdated. The chairs had cuts and rips in it. Everything was dirty. The carpet smelled like mildew. I checked out a hour after check in. I will never stay there again
Stayed 3 nights in Mar 2024
Response from The Sandcastle team on 13 Apr 2024
Tanisha, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived and the rooms weren’t ready and keys weren’t working. Staff was severely undermanned. Entirely managements fault. Ended up going somewhere else the day of our reservation.
Stayed 1 night in Mar 2024
Response from The Sandcastle team on 13 Apr 2024
Alex, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

10/10 Excellent

Abigail S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from The Sandcastle team on 13 Apr 2024
Abigail S,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Priscilla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been waiting for over an hour and 30 minutes to get a room that on a higher floor that wasn't ready. Then was told they will upgrade my room but on the 1st floor. The lack of communication within the staff and housekeeping that's responsible for the rooms is frustrating as hell. Do NOT stay here because it's terrible.
Response from The Sandcastle team on 13 Apr 2024
Priscilla, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

10/10 Excellent

CHERYLE BRANDACE

Stayed 2 nights in Mar 2024
Response from Tommy on 22 Apr 2024
Good Evening Cheryle Brandace, I want to thank you for taking out your time to make a review. We are thrilled that we met your expectation. We can't wait to see in the future