Outdoor dining
Check availability

Reviews of Ocean Reef Resort

3 out of 5
Ocean Reef Resort
7100 N. Ocean Blvd, Myrtle Beach, SC

Reviews

8.0

Very good

Rating 10 - Excellent. 583 out of 1455 reviews" "
Rating 8 - Good. 463 out of 1455 reviews" "
Rating 6 - Okay. 200 out of 1455 reviews" "
Rating 4 - Poor. 116 out of 1455 reviews" "
Rating 2 - Terrible. 93 out of 1455 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Essence

Travelled with partner
Disliked: Amenities, property conditions & facilities
The elevator went out first night. We had to climb 10 flights of stairs never again 😂😂😂😩😩😩😩
Stayed 1 night in May 2024
Response from Tarra on 26 May 2024
We apologize that one of the elevators went down, but we do have 5 other elevators on property available to use for our guests. Unfortunately we have to wait on the elevator company to make repairs to the elevators. We apologize for the inconvenience. Sincerely,Tarra DrostGuest Service Manager

8/10 Good

Sergio

Travelled with family
Liked: Cleanliness, amenities
Nice area but the hotel itself needs some serious updating. Really didn't converse with the staff but they seemed attentive when in conversation with guests. Price was really reasonable. It's a no frills place to stay, breakfast must be paid for. No free continental breakfast.
Stayed 5 nights in May 2024
Response from VP on 23 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Donna

Liked: Cleanliness, property conditions & facilities
It's dated, but we love this beach hotel.
Stayed 3 nights in Feb 2024
Response from JB Lydon on 23 May 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

10/10 Excellent

Jeanna

Liked: Cleanliness, amenities, property conditions & facilities
Everything about my stay was amazing!
Stayed 1 night in May 2024
Response from Distribution Team on 20 May 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Ayeshia

Liked: Cleanliness, amenities, property conditions & facilities
I would definitely stay here again!!
Stayed 2 nights in May 2024
Response from Distribution Team on 20 May 2024
Thanks for staying with us. We appreciate your positive feedback!

8/10 Good

Annie

Liked: Cleanliness, property conditions & facilities
Everything was okay
Stayed 2 nights in May 2024
Response from Distribution Team on 20 May 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Deanna

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
Our room was dirty, the elevator was broken, the people next door fought all night long and banged on the walls. Overall it was a terrible experience.
Stayed 2 nights in May 2024
Response from JB Lydon on 13 May 2024
We are so sorry for the issues you had during your time with us. We want each guest to have the best possible experience during their time with us and we fell short during your stay. We sincerely apologize for any inconveniences you experienced due to these issues. We hope that you will stay with us again.

10/10 Excellent

Rajwinder, Campobello

Travelled with family
Oceanfront, conveniently located with several restaurants nearby along with Starbucks next door
Stayed 1 night in May 2024
Response from JB Lydon on 6 May 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

4/10 Poor

Charles

Disliked: Cleanliness, property conditions & facilities
The rooms need to be updated, REMODELED and repair is necessarily. Maid service is totally inadequate. The owner needs to put money and management into this property.
Stayed 5 nights in May 2024
Response from JB Lydon on 6 May 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided. We hope you stay with us again.

8/10 Good

Edward

Stayed 1 night in Apr 2024
Response from Distribution Team on 7 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, amenities
This is the second time we stayed at this resort, we really have no complaints other than needing a sponge to wash the dishes rather than a dish towel!
Stayed 7 nights in Apr 2024
Response from JB Lydon on 6 May 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

10/10 Excellent

Cindy

Liked: Cleanliness, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024
Response from JB Lydon on 3 May 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

6/10 Okay

Anamika

Travelled with family, Travelled with group
Liked: Amenities
Parking not available inside the hotel, toilets flush was not proper I asked them to fixed. Bad was good. Staff are not that much friendly. Front desk staff are ok.
Stayed 2 nights in Apr 2024
Response from Distribution Team on 27 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Charles, North Myrtle Beach

Business traveller
Liked: Property conditions & facilities
Great place especially if you hsve kids. Close to all attractions.
Stayed 2 nights in Apr 2024
Response from JB Lydon on 26 Apr 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

6/10 Okay

Denise

Travelled with family
Disliked: Amenities, property conditions & facilities
Checked in at 335pm (check-in online was 4pm)and was told i had been allowed an early check-in but my room was not ready. My room was not available till 5pm. No reasons, apologies or comps were given for the delay. There were many people checking in and given rooms at that time but there were also many whos rooms were not ready Staff was not personable or very friendly across all areas of the property. No directions were given for parking or how to find our room until asked Room wasnt very clean(visable garbage behind the dresser) towel on tub was wet upon check in, carpet was fraying, paint on bottom of bathroom door was chipped off about 2 inches, coffee grounds on the balcony and sunflower seeds in one of the beds and we didnt have sunflower seeds
Stayed 4 nights in Apr 2024
Response from VP on 27 Apr 2024
We are sorry to hear that you experienced a delayed check in. I can assure you that our staff was working tirelessly, to get rooms ready for check in. Thank you for the feedback that you have provided.

4/10 Poor

Regina

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was extremely outdated. The carpet needs to be replaced. Carpet looked filthy, was rolled up in places & had something black stuck on it. The kitchenette floor was very sticky. Others we were worth had the same experience in their rooms. Conversely, the night front desk staff & security were extremely nice & helpful. Oceanfront was a nice feature. I wouldn't select that location again. I would not
Stayed 2 nights in Apr 2024
Response from VP on 27 Apr 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

6/10 Okay

Aisha

Travelled with family
Disliked: Property conditions & facilities
Outdated and needs remodeling
Stayed 2 nights in Apr 2024
Response from VP on 27 Apr 2024
We value your feedback and will take your comments into consideration for future improvements. Thank you for sharing your thoughts with us.

10/10 Excellent

Sandra

Stayed 3 nights in Apr 2024
Response from VP on 26 Apr 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed Ocean Reef. Location was fantastic, staff were so nice and we loved our room. Pools were great as well. Definitely recommend and will be returning!
Stayed 1 night in Apr 2024
Response from Distribution Team on 1 May 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Antonio

Stayed 1 night in Apr 2024
Response from Distribution Team on 8 May 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We love the breakfast buffet at Ocean Reef Resort! It is one of the reasons we stay here when we visit Myrtle Beach. Also, we always book an oceanfront room; the views are beautiful.
Stayed 2 nights in Apr 2024
Response from ND on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, amenities
Walls are paper thin. No one monitoring the noise levels of children and drunks. Other than that not a bad place for the money. Room was clean. Bathroom door would not close and looked to be ripped at bottom.
Stayed 2 nights in Apr 2024
Response from VP on 12 Apr 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

6/10 Okay

Sharriengton

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from JB Lydon on 13 Apr 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

4/10 Poor

Jonathan

Travelled with family
The room that I was in was very rough to say the least!
Stayed 5 nights in Mar 2024
Response from JB Lydon on 6 Apr 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us even though you had some issues and we will resolve them immediately! We hope that you will stay with us again!

6/10 Okay

BRUCE Roy

Travelled with partner
Liked: Cleanliness
The hotel room was compfortable and clean when we arrived, had a good size fridge, micro wave and safe. However, we were there for 5 nights and even after we requested the garbage to be taken out and fresh towels on the second day it never was done. At check out I reviewed our bill and noticed a house keeping charge to our room DAILY, I was very disapointed that they charge for something they don't actually do till you leave.
Stayed 5 nights in Mar 2024
Response from Distribution Team on 25 Mar 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

8/10 Good

Charlie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great hotel
Stayed 2 nights in Mar 2024
Response from Distribution Team on 25 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Victorine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay. Employees were awesome!
Stayed 2 nights in Mar 2024
Response from Distribution Team on 22 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Doris Jean, Parma

Liked: Cleanliness, property conditions & facilities
Enjoyed being there. The room was nice and clean. We had a problem with the door lock which they were quick to repair. We had to end up paying for breakfast because we had reserved the room though a third party. This was not communicated to us though the the third party.
Stayed 2 nights in Mar 2024
Response from Tarra on 21 Mar 2024
Thank you so much for taking the time to review the Ocean Reef, Doris. We are pleased to hear that you enjoyed your time with us. We apologize for the confusion regarding the breakfast. We only sell packages that include breakfast through our reservation department. It was our pleasure to serve you and we hope to have the opportunity to do so again.Sincerely,Tarra DrostGuest Services Manager

10/10 Excellent

Christian

Stayed 2 nights in Mar 2024
Response from Distribution Team on 8 Apr 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Tyler, Richmond Hill

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Great environment for the kids. Outside tiki splash pad not usable at this time. Will definitely consider buying a property or renting again.
Stayed 6 nights in Mar 2024
Response from JB Lydon on 14 Mar 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

6/10 Okay

Charlene

Travelled with partner
Room was just ok but view was nice. Pics of the rooms online are a bit nicer than in person. Small but ok for two
Stayed 2 nights in Mar 2024
Response from JB Lydon on 10 Mar 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

2/10 Terrible

Anthony

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The pullout bed mattress was filthy! Red stained and fake finger nails in the bed... I was told since I booked thru a "3rd party" there wasn't anything they could do for me about switching my rooms, etc... I'm livid!! Please reach back out to me for pictures I'd like to share with y'all
Response from JB Lydon on 10 Mar 2024
We are so sorry for the issues you had during your time with us. We want each guest to have the best possible experience during their time with us and we fell short during your stay. We did replace the sofa bed mattress, had evening housekeeping clean for you and provide fresh sheets. We sincerely apologize for any inconveniences you experienced due to these issues. We hope that you will stay with us again.

4/10 Poor

Sarah

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
So. Pictures are deceiving. I have stayed at similar properties in the same area. I was not expecting a 5 star hotel because that’s not what I booked. However… I would NOT stay here again. The hotel itself is a maze, but once you figure out that the signs don’t actually point to the elevators and you find them yourself it’s not bad. The hotel itself is just falling apart. Theres water damaged ceilings with holes where they let the water out, one of the outlets in my room was falling out of the wall. I think the worst part is, the room wasn’t super clean when I got there, the carpet should’ve been vacuumed and the mirror in the bathroom was also dirty. I think the worst thing that I saw, which I didn’t see until my last night there, was the blood on the flat sheet on the bed. I was immediately grossed out, and was disgusted that I had slept there without noticing it. The overall cost for the stay wasn’t worth it. There are much better options available in the same area for similar pricing.
Response from JB Lydon on 7 Mar 2024
Thank you for providing a review regarding your recent stay at Ocean Reef Resort. I truly apologize for any inconveniences you encountered during your time here and assure you this was not a normal reflection of our resort or its operation. Guest satisfaction is our number one priority, I apologize that we fell short of exceeding your expectations. Please rest assured that your comments have been shared with the management team in an effort to improve our service. We truly value your business and regret not exceeding your expectations. Again thank you for your comments and letting us know about these issues so we can address them promptly.We hope that you will stay with us again.

10/10 Excellent

Pacha

Liked: Cleanliness, property conditions & facilities
It was a very nice place to stay and the staff was great
Stayed 2 nights in Mar 2024
Response from Distribution Team on 6 Mar 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Cole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall great experience. I read plenty of reviews and maybe people would rather dwell on the negatives than the positives, but let’s be honest, when you’re at MB how much time are you spending in your room? Ocean front view was great, indoor pool area was great my kids enjoyed thoroughly! Only complaint I have about my room was the sliding glass door wasn’t very functional, esp for the kids. Overall great stay, easy parking this time of year, would visit again!!
Stayed 2 nights in Mar 2024
Response from Distribution Team on 4 Mar 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Monica

Stayed 3 nights in Feb 2024
Response from Distribution Team on 24 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Lester

Travelled with partner
Disliked: Cleanliness
The new owners suck Housekeeping did a poor job cleaning sticky film on bed table dirt on floor hairs and shower cigarette butts on balcony bathroom fixtures were not well maintained towel rack broken toilet paper holder barely holds toilet paper when we reported this to the manager he came up to inspect and argued with us blaming it on the desk girl she was the only one who was really helpful she gave us a free breakfast we have been to Ocean Reef many many times and this is the worst we ever seen very very dissatisfied
Stayed 2 nights in Mar 2024
Response from JB Lydon on 3 Mar 2024
We are so sorry for the issues you had during your time with us. We want each guest to have the best possible experience during their time with us and we fell short during your stay. We sincerely apologize for any inconveniences you experienced due to these issues. We hope that you will stay with us again.

10/10 Excellent

Christie

Stayed 4 nights in Feb 2024
Response from Tarra on 21 Mar 2024
Thank you for taking the time to rate the Ocean Reef, Christie. We are happy to see that you enjoyed your time with us. It was our pleasure to serve you and we hope to have the opportunity to do so again.Sincerely,Tarra DrostGuest Services Manager

8/10 Good

Sheena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love it
Stayed 1 night in Jan 2024
Response from JB Lydon on 28 Feb 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

6/10 Okay

Joshua

Stayed 1 night in Feb 2024
Response from Distribution Team on 20 Mar 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

2/10 Terrible

Marshall

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My 7 year old stepped one foot into the pool after being excited all day long to step on something so sharp his foot got cut open, immediately ending our time at the pool. Now we get to plan for a doctor trip to make sure he won’t end up with an infection: when I told the front desk - I was given 2 standard bandaids for an actively bleeding wound and that was it. Absolutely will not be back solely because of how this has been handled this far. What was supposed to be a good time ended in misery for our child with nothing said about it, nothing done - no one checked the pool area after I mentioned that there is a sharp object that sliced open a foot. Been here before but won’t be back with how this was handled.
Stayed 1 night in Feb 2024
Response from JB Lydon on 25 Feb 2024
Thank you for your review and feedback! We are sorry to hear that you had had some issues and we will resolve them immediately! The pool was inspected and no foreign objects were found in the pool. We hope that you will stay with us again!

8/10 Good

Porsha

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from JB Lydon on 25 Feb 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

10/10 Excellent

Stephanie

Liked: Cleanliness, room comfort
Awesome
Stayed 2 nights in Feb 2024
Response from JB Lydon on 23 Feb 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

4/10 Poor

Lisa

Travelled with family
Would not stay again.
Stayed 3 nights in Feb 2024
Response from Tarra on 22 Feb 2024
We are so sorry for the issues you had during your time with us. We want each guest to have the best possible experience during their time with us and we fell short during your stay. We sincerely apologize for any inconvenience you experienced due to these issues.Sincerely,Tarra DrostGuest Services Manager

6/10 Okay

TAMMY

Business traveller
Liked: Room comfort
parking space was small and checking in was a mess
Stayed 2 nights in Feb 2024
Response from JB Lydon on 22 Feb 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us even though you had some issues and we will resolve them immediately! We hope that you will stay with us again!

8/10 Good

Hugh C

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Multiple hot tubs. Easy access to the beach. Our room was right above dumpster and laundry facility so it was noisy until about 1 am each day.
Stayed 3 nights in Feb 2024
Response from JB Lydon on 22 Feb 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

10/10 Excellent

Derek

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
It was a good place to stay minus the one dead bug on the floor, damaged spots in the ceiling, missing glass (was supposed to be a total of 8 like the others), and one cracked wine glass from whoever stayed there before. Would stay there again. Indoor pool was cool, didn’t get a chance to go to the outdoor one, and my children didn’t get a chance to go to the miniature water park due to the weather and it being closed off because I saw no one else’s children out there. Breakfast was high, but that’s expected being at the beach.
Stayed 3 nights in Feb 2024
Response from JB Lydon on 22 Feb 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

10/10 Excellent

Fredrick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is one of the most beautiful place to relax
Stayed 1 night in Feb 2024
Response from JB Lydon on 22 Feb 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Only issue was parking is tight around resort. Ended up parking top floor of their parking deck
Stayed 2 nights in Feb 2024
Response from JB Lydon on 22 Feb 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!

6/10 Okay

Diane

Travelled with partner
Liked: Cleanliness
The poperty was older but clean. It could use an update. The biggest downside no hot water during my visit.
Stayed 2 nights in Feb 2024
Response from JB Lydon on 19 Feb 2024
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us even though you had some issues and we will resolve them immediately! We hope that you will stay with us again!