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Reviews of Hotel Avante - JDV by Hyatt

3 out of 5
Hotel Avante - JDV by Hyatt
860 E El Camino Real, Mountain View, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 554 out of 1000 reviews" "
Rating 8 - Good. 304 out of 1000 reviews" "
Rating 6 - Okay. 91 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff. Easy access to restaurants and freeways.
Stayed 2 nights in Apr 2024
Response from Kristen Eckley, Area Director of Guest Services on 23 Apr 2024
Hi Karen! Thank you for your review and rating. We are happy to see you enjoyed your time with us. Come back again soon.

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 1 night in Mar 2024
Response from Kristen E, Area Director of Guest Services on 23 Mar 2024
Thank you for your 5/5 rating and review, Aaron. We appreciate your business!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kristen, Area Director of Guest Services on 22 Feb 2024
Thank you for your 5/5 rating, Joseph!

2/10 Terrible

Leah

Stayed 1 night in Feb 2024
Response from Kristen E., Area Director of Guest Services on 23 Mar 2024
We're saddened to see you did not have an enjoyable stay with us.

10/10 Excellent

Sharan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 6 nights in Feb 2024
Response from Kristen, Area Director of Guest Services on 22 Feb 2024
Thank you for your review and 5/5 rating!

8/10 Good

Alla

Liked: Cleanliness, staff & service, property conditions & facilities
Just okay
Stayed 2 nights in Feb 2024
Response from Kristen, Area Director of Guest Services on 22 Feb 2024
Thank you for your rating.

8/10 Good

Abra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Jan 2024
Response from Kristen E. on 6 Feb 2024
Hi Abra, thank you for your 4/5 rating and review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel stay
The hotel was beautifully clean and very comfortable- great bedding. I’ve also never seen such a uniformly friendly and efficient staff! I stayed for 10 nights while taking care of a family member nearby, and the consistency of service was wonderful.
Stayed 10 nights in Jan 2024
Response from Kristen E. on 26 Jan 2024
We're happy to hear we were able to provide a comfortable place for you to rest while taking care of your family member. Thank you for your review and rating.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice vibe
Stayed 1 night in Jan 2024
Response from Kristen E. on 24 Jan 2024
Thank you for your review and rating!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Kristen E. on 17 Jan 2024
Thank you for your 5/5 rating!

10/10 Excellent

Robert E. Richards,

Stayed 3 nights in Jan 2024
Response from Kristen E. on 17 Jan 2024
Thank you for your 5/5 rating!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value in Stanford area
Very clean and comfortable at a good price for the area
Stayed 6 nights in Dec 2023
Response from Kristen. Front Office Manager on 18 Dec 2023
Hi John, thank you for your review and 10/10 rating.

10/10 Excellent

Liadan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Kristen, Front Office Manager on 18 Dec 2023
Thank you for your 10/10 rating!

8/10 Good

ASHOK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good, but not great. Poor value for the money.
Bedding choices were poor. We stayed cold most of the night because no comforters are offered - so if you want warmth you have to turn on one of those super noise hotel fan heaters. No breakfast offered, other than pay for a prepackaged sandwich. Basic internet is free. Parking is easy and available.
Stayed 2 nights in Dec 2023
Response from Kristen E. Front Office Manager on 11 Dec 2023
Thank you for your feedback, ASHOK. I'm sorry to hear you were cold. Please feel free to reach out to the front desk next time as we will happily bring you more blankets.

10/10 Excellent

RENEE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love it
The staff was super friendly, and very helpful. The update done to the hotel is amazing, it’s a gorgeous property. My only complaint was the pillows, they were very hard.
Stayed 4 nights in Nov 2023
Response from Kristen E. Front Office Manager on 11 Dec 2023
RENEE, thank you for your 10/10 rating! We are thrilled you enjoyed your stay with us.

8/10 Good

Elio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very clean and well maintained facility at a reasonable price.
Stayed 4 nights in Nov 2023
Response from Kristen E, Front Office Manager on 28 Nov 2023
Thank you for your review and rating, Elio. Hope to welcome you again soon.

10/10 Excellent

FRED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The look and Design Was Unique.
Stayed 1 night in Nov 2023
Response from Kristen E, Front Office Manager on 28 Nov 2023
Hi FRED. Thank you for your review and rating!

10/10 Excellent

Rich

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kristen E, Front Office Manager on 4 Nov 2023
Thank you for your 10/10 rating!

10/10 Excellent

Madeleine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine place to spend a quiet night
Comfortable beds, free parking, great Indian takeout next door!
Stayed 1 night in Oct 2023
Response from Kristen, Front Office Manager on 24 Oct 2023
Madeleine, thank you for your 10/10 rating!

8/10 Good

Anders Bach

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2023
Response from Kristen, Front Office Manager on 22 Oct 2023
Thank you for your 8/10 rating!

10/10 Excellent

Monty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff that struck up a great conversation at check-in and check-out. Clean rooms and quiet space. The complementary morning coffee was perfect. Thanks.
Stayed 1 night in Oct 2023
Response from Kristen, Front Office Manager on 12 Oct 2023
Monty, thank you for your 5-star review. Happy to hear you enjoyed our hotel and staff!

8/10 Good

Fikriye, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Kristen, Front Office Manager on 12 Oct 2023
Thank you for your review!

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness
The lobby and common areas smell like a nursing home. I thought that I'd have to check out immediately but the front desk informed me that the rooms had been recently renovated. The rooms were nice. The bedding and mattresses were above average. I had a problem with the AC which seemed to malfunction at night. This was disruptive and caused sweaty conditions in the middle of the night. I informed the front desk. It wasn't fixed during my stay.
Stayed 6 nights in Sep 2023
Response from Kristen E, Front Office Manager on 8 Oct 2023
Jonathan, thank you for your review. Please accept my apologies that the AC issue was not resolved. Your feedback has been shared with our leadership team.

4/10 Poor

John

Travelled with partner
Disliked: Amenities
It was ok didn’t really like the fact that there was no bath robes and no complementary breakfast other then oranges, bananas,juices and coffee every thing else’s u had to pay and they don’t say that u need a down deposit for the room after u already booked it
Stayed 2 nights in Sep 2023
Response from Kristen, Front Office Manager on 26 Sept 2023
I am sorry to see that we fell short in delivering your preferred offerings. Thank you for your feedback and for the opportunity to accommodate you.

10/10 Excellent

Jason

Stayed 1 night in Sep 2023
Response from Kristen, Front Office Manager on 26 Sept 2023
Jason, thank you for your 10/10 rating!

10/10 Excellent

Belle, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel felt cozy and modern. The staff was friendly and accomdating.
Stayed 5 nights in Sep 2023
Response from Kristen, Front Office Manager on 16 Sept 2023
Belle, thank you for the 5/5 review!

8/10 Good

Wes

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay and the staff kept the linens and towels and bathroom very clean but the carpeting was older and dated and needed an upgrade. Trouble with air conditioning unit thermostat. Pool area was lovely. Bar fridge did not work.
Stayed 4 nights in Sep 2023
Response from Kristen, Front Office Manager on 16 Sept 2023
Hi Wes, thank you for your review. I hope the AC and fridge was reported during your stay so we could fix it. As to the carpet, they are less than a year old. We appreciate your feedback and thank you for your business.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
small family friendly cozy hotel
it was clean with friendly staff. I was able hear a little high way noise in the morning but the blackout curtains helped.
Stayed 3 nights in Sep 2023
Response from Kristen, Front Office Manager on 13 Sept 2023
Thank you for your 10/10 review! We are happy to hear you enjoyed your stay with us.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kristen, Front Office Manager on 5 Sept 2023
Jason, thank you for your 10/10 review!

10/10 Excellent

Susan and Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable stay. Thank you.
Stayed 1 night in Aug 2023
Response from Kristen, Front Office Manager on 20 Aug 2023
Susan and Edward, thank you for your 10/10 review and pictures! We are happy to hear you enjoyed your stay with us!

10/10 Excellent

Weijie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly.
Stayed 13 nights in Aug 2023
Response from Kristen, Front Office Manager on 20 Aug 2023
Thank you for your 5/5 review!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Room was dirty at check-in, garbage, wet towels and hair on beds. Our belongings went missing from the room. Desk said there was no record of our payment.
Stayed 3 nights in Aug 2023
Response from Kristen, Front Office Manager on 20 Aug 2023
While this review was posted as anonymous, we do have the ability to see the guest information and am unable to validate guests claims of room being dirty as guest stayed in the room with no request to move and guest payment is on file.

10/10 Excellent

Chelsea

Stayed 1 night in Jul 2023
Response from Kristen, Front Office Manager on 20 Aug 2023
Chelsea, thank you for your 5/5 review!

8/10 Good

Lynn

Stayed 1 night in Jul 2023
Response from Kristen, Front Office Manager on 26 Jul 2023
Thank you for your review.

10/10 Excellent

Brett

Stayed 4 nights in Jul 2023
Response from Kristen, Front Office Manager on 24 Jul 2023
Thank you for your 10/10 review. Happy to see you enjoyed your stay!

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute hotel. Modern touch. Somewhat dated rooms but super clean! I don’t mind older properties as long as they are clean which this hotel was spotless. Great value and polite staff.
Stayed 1 night in Jul 2023
Response from Kristen E., Front Office Manager on 17 Jul 2023
Francisco, thank you for your review. We're happy to hear you enjoyed your stay with us!

10/10 Excellent

Othelia Mae Garceron

Stayed 4 nights in Jul 2023
Response from Kristen E., Front Office Manager on 6 Aug 2023
Thank you for your 5-Star review!

8/10 Good

Jerry

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Kristen E., Front Office Manager on 17 Jul 2023
Thank you for your review!

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Convenient to my family’s needs
Stayed 1 night in Jul 2023
Response from Kristen, Front Office Manager on 10 Jul 2023
Happy to hear we were able to accommodate your needs. Thank you for your review!

8/10 Good

Victoria, Placerville

Liked: Cleanliness, staff & service
Response from Kristen, Front Office Manager on 10 Jul 2023
Thank you for your review. We hope to earn that 5th start on your next stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always our first choice
Always an enjoyable stay and it’s our first choice when coming to Mountainview which we tend to visit annually. The new Breakfast to go though is something we will not participate in going forward. Very expensive for what you get. My only other gripe would be a water station and milk offered for the free coffee in the morning.
Stayed 3 nights in Jun 2023
Response from Kristen, Front Office Manager on 9 Jul 2023
Thank you for you review and business. We will take your feedback into consideration as we work on the expanded menu.

10/10 Excellent

EDUARDO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Kristen, Front Office Manager on 30 Jun 2023
Thank you for your 10/10 review!

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Kristen E., Front Office Manager on 30 Jun 2023
Thank you for your review. Hopefully we can earn that 5th star next time!

10/10 Excellent

Penchala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Kristen E., Front Office Manager on 30 Jun 2023
Thank you for staying with us!

10/10 Excellent

Emmanuel

Stayed 1 night in Jun 2023
Response from Kristen, Front Office Manager on 10 Jul 2023
Thank you for your 5/5 review!

8/10 Good

Bertha M

Stayed 1 night in Jun 2023
Response from Kristen E., Front Office Manager on 30 Jun 2023
Thank you for your review Bertha M. Hope to welcome you again soon.

8/10 Good

Lu

Liked: Cleanliness
good
Stayed 1 night in May 2023
Response from Kristen, Front Office Manager on 4 Jun 2023
Thank you for your feedback!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Kristen, Front Office Manager on 29 May 2023
Thank you for your review!

6/10 Okay

John

Travelled with family
Liked: Cleanliness, property conditions & facilities
The person at the front desk would not give us a strait answer about a late checkout request. We only wanted one hour and she was not willing to even discuss it.
Stayed 1 night in May 2023
Response from Kristen, Front Office Manager on 27 May 2023
Hi John. As discussed upon check in, we offer late check out upon request the day of departure. I'm sorry you were unsatisfied with this information

10/10 Excellent

Viviana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like free parking and complimentary breakfast
Stayed 1 night in May 2023
Response from Kristen, Front Office Manager on 27 May 2023
Thank you for choosing to stay with us!