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Reviews of Holiday Inn Express Hotel & Suites San Jose-Morgan Hill, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites San Jose-Morgan Hill, an IHG Hotel
17035 Condit Rd, Morgan Hill, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 484 out of 889 reviews" "
Rating 8 - Good. 281 out of 889 reviews" "
Rating 6 - Okay. 66 out of 889 reviews" "
Rating 4 - Poor. 42 out of 889 reviews" "
Rating 2 - Terrible. 16 out of 889 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ernest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in morgan hill. Highly recommend.
Stayed 1 night in Apr 2024
Response from Paula Ayala on 4 May 2024
Hello Ernest-Thank you for your 5 star review.We hope to see you back soon.

2/10 Terrible

Armand

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has very old and stinky carpets and furniture, I had to change rooms and the second one was little better but still in bad conditions, too expensive for poor quality. Lots of construction workers, hallways smell good, like everyone is eating or cooking in their rooms. Bad, bad… I had stayed her a few years back and it was neat and clean, furniture was ok but this place needs a deep makeover.
Stayed 3 nights in Apr 2024
Response from Paula Ayala on 3 May 2024
Hello Armand-Thank you for your feedback.We are due for a complete renovation in the first quarter of 2024. We look forward to your future stays. Regards,

10/10 Excellent

Kim

Business traveller
Liked: Staff & service, property conditions & facilities
Very clean and relatively quiet. I would stay again
Stayed 2 nights in Apr 2024
Response from Paula Ayala on 3 May 2024
Hello Kim-Thank you for your 5 star review we appreciate and value your opinion. We hope to see you again soon.

10/10 Excellent

Teresa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right off the freeway with easy access. Eating and gas is nearby. Very clean in the lobby area. The room was clean. The security to get in and out is very good!
Stayed 1 night in Apr 2024
Response from Paula Ayala on 30 Apr 2024
Hello Teresa-Thank you for your 5 star review.We appreciate and value your opinion, we hope to see you again soon.

10/10 Excellent

Erika, La Habra

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I asked to be in a room away from elevators because I am very sensitive to the noise, which I explained to the front desk. While they did give me a room away from the elevators, she put me in a room next to the gym. There were lots of people coming in and out at all times and slamming doors, and the weights slammed on the floor constantly. Not the best customer service in my opinion
Stayed 1 night in Apr 2024
Response from Paula Ayala on 24 Apr 2024
Hello Erika-Thank you for your feedback. We appreciate and value your opinion.

8/10 Good

STANLEY

I liked the spaciousness of the room, there was plenty of parking spaces around the property. The breakfast didn’t have that much variety. A lot of young boys (9-12 year olds) were staying at the hotel during the weekend for a soccer tournament. At night they were running up and down the hallway after 10pm.
Stayed 4 nights in Apr 2024
Response from Paula Ayala on 23 Apr 2024
Hello STANLEY-Thank you for your feedback, We do apologize for the inconvenience you encountered during your stay, we had a very busy weekend with the soccer tournament that was going on down the street from us.We value your opinion and look forward seeing you back soon.

4/10 Poor

Amanda

Disliked: Cleanliness, property conditions & facilities
Super dirty and gross and the building is falling apary
Stayed 2 nights in Apr 2024
Response from Paula Ayala on 23 Apr 2024
Hello Amanda-Thank you for your review!Our hotel will be going though a major renovation by the end of the year.

10/10 Excellent

Enrique

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 3 nights in Apr 2024
Response from Paula Ayala on 11 Apr 2024
Hi Enrique,Thank you for your 5 star review. We value your feedback and hope to see you again soon.

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact that the hotel offered breakfast Food was great . Room was clean and staff was great friendly
Stayed 2 nights in Apr 2024
Response from Paula Ayala on 11 Apr 2024
Hello Enrique-Thank you for your great feedback. We are happy to hear that you had a great say and enjoyed our lovely breakfast. We hope to see you again.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, location and breakfast
Stayed 1 night in Apr 2024
Response from Paula Ayala on 11 Apr 2024
Hello Terry-Thank you for your great feedback.We hope to see you back soon.

10/10 Excellent

Joseph, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast
Stayed 1 night in Apr 2024
Response from Paula Ayala on 8 Apr 2024
Hello Joseph-Thank you for your review, we are happy to hear that you enjoyed our wonderful breakfast.We hope to see you back soon .

10/10 Excellent

John, Lahaina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the availability of two free level 2 charging stations for my EV rental. The breakfast area in the atrium is spacious and enjoyable. The hotel location is near the downtown and offers easy access to various restaurants. Only thing that I didn't like was that one of the charging stations was down the entire week I stayed resulting in some problems being able to charge the car.
Stayed 7 nights in Mar 2024
Response from Paula Ayala on 8 Apr 2024
Hello John-Thank you for your review we are happy to hear that you enjoyed out wonderful breakfast. We apologize for the inconvenience you encountered during your stay. The Chargepoint EV station company is taking care of this issue to get it back on service.We hope to see you again.

10/10 Excellent

Camilla

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Paula Ayala on 3 Apr 2024
Hello Camilla-Thank you for your 5 star review. We hope to see you back soon.

10/10 Excellent

CLAUDIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and place was nice and free breakfast and everything was clean :) staff was friendly
Stayed 2 nights in Mar 2024
Response from Paula Ayala on 25 Mar 2024
Hello Claudia-We apricate your feedback.We hope to see you back soon.

10/10 Excellent

AMIE

Stayed 1 night in Mar 2024
Response from Paula Ayala on 19 Mar 2024
Hello AMIE-Thank you for your 5 star review.We appreciate your feedback.

4/10 Poor

Maria

Stayed 2 nights in Mar 2024
Response from Paula Ayala on 3 Apr 2024
Hello Maria-Thank you for your review.

8/10 Good

Chris

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Paula Ayala on 13 Feb 2024
Hi Chris-Thank you for the 4 star review.We hope to see you again soon.

8/10 Good

Sachie

Very good
Stayed 1 night in Jan 2024
Response from Paula Ayala on 5 Feb 2024
Hello Sachie-Thank you for your feedback.We hope to see you soon.

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for 49er game attendees.
Our stay was great! First off, the hotel allowed us to check in early. We came to the area to go to the 49ers playoff game and the hotel is located right across the street from the train station, which we used to get to and from the game. It was extremely convenient. My friend and I go to 3 or 4 games a year. We will be using this hotel for now on. It's convenient, clean, and accommodating.
Stayed 1 night in Jan 2024
Response from Paula Ayala on 3 Feb 2024
Hello Aaron-Thank you for your feedback, we are glad to hear you had a great stay at our property to go see the 49ers game.We hope to see you back soon.

10/10 Excellent

Yubica

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 1 night in Jan 2024
Response from Paula Ayala on 15 Jan 2024
Hello Yubica-Thank you for your 5 star review.

8/10 Good

Sandra

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Paula Ayala on 16 Jan 2024
Hello Sandra-Thank you for your feedback.We appreciate and value your opinion.

10/10 Excellent

Dennis, Carson City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very new and great area nearby.
Stayed 1 night in Jan 2024
Response from Paula on 14 Jan 2024
Dennis,Thank you for your 5 star review. We appreciate and value your business. We hope to see you back soon.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Paula Ayala on 8 Jan 2024
Hello-Thank you for your feedback.

4/10 Poor

Cathleen

Stayed 4 nights in Dec 2023
Response from Paula on 17 Dec 2023
Hello Cathleen-Thank you for your review.

8/10 Good

THOMAS

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Paula Ayala on 11 Dec 2023
Hello Thomas-Thank you for your feedback, we appreciate your feedback.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean stay, and he usual amenities
Response from Paula Ayala on 13 Feb 2024
Hello Christopher,Thank you for your great feedback.We hope to see you back soon.

8/10 Good

estela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family
Good for family
Stayed 1 night in Nov 2023
Response from Paula Ayala on 5 Dec 2023
Hello Estela,Thank you for your feedback, we appreciate and value your opinion.

8/10 Good

Roberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the room it was accessible because I have a stroller, the breakfasts my kids love it, the staff very helpful.
Stayed 2 nights in Nov 2023
Response from Paula Ayala on 28 Nov 2023
Hello Roberto-Thank you for you feedback, we really appreciate your opinion.

8/10 Good

Wei-Yun

Travelled with family
Liked: Cleanliness, staff & service, amenities
Easy and quick check in. Room is outdated, but you get what you pay for so it’s reasonable. Came mainly with kids for the indoor swimming pool during winter time. Sad to see the jacuzzi is not open for use (it’s covered). Many walkable dining options nearby.
Stayed 1 night in Nov 2023
Response from Paula Ayala on 27 Nov 2023
Hello Wei-Yun,Thank you for your great feedback, we are happy to hear that your family enjoyed our indoor pool. We are going through a full renovation in 2024

10/10 Excellent

William, Folsom

Liked: Cleanliness, staff & service, property conditions & facilities
Good spot
Stayed 1 night in Nov 2023
Response from Paula Ayala on 28 Nov 2023
Hello William-Thank you for your 5 start review.We hope to see you soon.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Quiet.
Stayed 1 night in Nov 2023
Response from Paula Ayala on 27 Nov 2023
Timothy-Thank you for your review.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Paula Ayala on 20 Nov 2023
Hello Ronald-Thank you for your feedback.We hope to see you soon.

10/10 Excellent

Demetrias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Showed up a little early and the front desk staff worked to get us a room. The hotel was quiet and there was easy access to fast food and the freeway.
Stayed 1 night in Nov 2023
Response from Paula Ayala on 14 Nov 2023
Hello Demetrias,Thank you for your feedback, we appreciate and value your opinion. We hope to see you in the furure.

10/10 Excellent

Julieta

Stayed 4 nights in Nov 2023
Response from Paula Ayala on 14 Nov 2023
Hello Julieta,Thank you for your 5 star review.We hope to see you soon.

4/10 Poor

Marlana

Liked: Cleanliness
I have not got my deposit back
Stayed 1 night in Oct 2023
Response from Paula Ayala on 13 Nov 2023
Hello Marlana,Thank you for staying with us,As far as the CC authorization your bank does take 3-10 business days to clear that from your account.Please call your bank if you wish not to wait for this period of time so they can release your stay

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Paula Ayala on 13 Nov 2023
Julie,Thank you for your 5-star review, we appreciate and value your opinion.

4/10 Poor

Juan, Fresno

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So just to be clear this is an older hotel that’s been upgraded. It was probably a Holiday Inn basic and now they made it into Holiday Inn express. The room we got was not too bad other than the floor was pretty dirty. Part of the problem is the hotel did not notify us that there was a soccer tournament team battalion staying at the hotel. They put us on the bottom floor next to the breakfast bar and as soon as we got there, there were mid teams running everywhere, including the second floor and making a lot of noise. The following morning it sounded like an entire school was in the lobby from all the kids running around and all the noise that was being made and we were trying to get a little extra shadow and that wasn’t going to happen. We didn’t try the pool in the spa but I did look at it and it was actually in decent condition and they had a nice outdoor seating area. The hotel has placed a lot of its broken furniture in trash at the rear of the hotel, which looked really tacky. Not sure who the hotel manager is but if you do a little extra care and cleaning the rooms a lot better, including the carpets and not allowing trash to build up at the back of the property which also includes broken furniture.
Response from Paula Ayala on 2 Nov 2023
Hello Juan-Hello Eileen, Thank you for your feedback. We value and appreciate your opinion. We apologize for the inconvenience encountered during your stay. It was a soccer weekend in Morgan Hill and all hotels around this area were booked with soccer families. We are due for a complete renovation in the first quarter of 2024! We look forward to your future stays. Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for a weekend soccer tournament. Location was perfect. Good restaurants close by.
Stayed 2 nights in Oct 2023
Response from Paula Ayala on 31 Oct 2023
Hello Anonymous,Thank you for your feedback we appreciate and value your opinion.We hope to see you again in the future.

10/10 Excellent

Samantha

Stayed 2 nights in Oct 2023
Response from Paula Ayala on 30 Oct 2023
Hello Samantha-Thank you for your feedback, We appriciate and value your opinion. We look forward to seeing you in the future.

6/10 Okay

CherYL

Travelled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Paula Ayala on 30 Oct 2023
Cheryl-Thank You for your feedback.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodations were fine. Hotels.com App worthless
Used Expedia to book requested pay at hotel and Expedia charges my card prior to my arrival. So done with hotels .com app. The new changes aren’t beneficial in any way. Staff refused to even attempt to add credits to my new Holiday Inn membership. Odd because the same booking app was used the night before in Red Bluff and the very accommodating staff set it up. Also Adding a $21 “transient tax” to the bill at the end of the stay is rude. It may be a city/county fee but it’s not mentioned up front. Booking 3 rooms added nearly $75 to my overall bill. The floor in the swimming area is not safe. It appears sone repair work was done and the new finish is so slippery and dangerous. there were several falls. Might wanna get that fixed. On the plus side the complimentary coffee was tasty and plentiful. I didn’t get the breakfast so I can’t comment on the quality of the serve yourself buffet.
Stayed 1 night in Oct 2023
Response from Paula Ayala on 23 Oct 2023
Hello Lisa,Thank you for your feedback, we apologize for any inconvenience you encountered during your recent stay with us. Unfortunately since the reservation was made through a third party it is not eligible to get points through IHG one rewards. We have also made our maintenance dept aware of the pool floor issue.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was easy to check in, friendly service. Great amenities.
Stayed 1 night in Oct 2023
Response from Paula Ayala on 23 Oct 2023
Hello Javier,Thank you for your feedback, We appriciate and value your opinion. We look forward to seeing you in the future.

10/10 Excellent

Lydia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. The bed was a too firm for me. They allow pets and there was a dog barking alot in one of the rooms near us.
Stayed 1 night in Oct 2023
Response from Paula on 16 Oct 2023
Hello Lyndia,Thank you for your feedback, we value and appriciate your opinion we are not a pet friendly hotel however we do accept service animals.Regards,

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My daughter and her husband flew in and we had a bbq w/family and friends,I didn’twant to drive 4hours back home so I decided to stay @ the Holiday inn.The staff was very nice,my room was clean and comfortable.thank you
Stayed 1 night in Oct 2023
Response from Paula on 16 Oct 2023
Hello Jose-Thank you for you feedback.Glad that you stay was comfortable and we look forward to your future stays.Regards,

10/10 Excellent

KATHY

Stayed 1 night in Oct 2023
Response from Paula on 9 Oct 2023
Kathy-Thank you for your feedback, We are glad you enjoyed your stay. Regards,

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, room comfort
Other than the elevator being out of order and being on the third floor it was fine.
Stayed 1 night in Sep 2023
Response from Paula on 5 Oct 2023
Hello Brian-Thank you for your feedback. We apologize for the inconvenience encountered during your stay we are waiting for a part to get our elevator back in service.

6/10 Okay

Jorge

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Check-in slow; broken elevator so 3rd floor room was a bit of a challenge; no water available in breakfast area. Room clean but outside road noise was evident. Included breakfast and breakfast area was good (except no water in area).
Stayed 1 night in Sep 2023
Response from Paula on 3 Oct 2023
Hello Jorge-thank you for your feedback, am sorry you were not able to locate the water, we do have water in our juice machine in the breakfast area. We are also waiting for a part to get our elevator back in service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Paula on 2 Oct 2023
Hello,Thank you for your feedback. We are happy that you had a great stay .Regards,

8/10 Good

Cara

Travelled with family and small children
Breakfast view of the mountains Elevator was down with no evidence of intended repair. Hot tub was out of order too. Also no evidence of intended repair
Stayed 2 nights in Sep 2023
Response from Paula on 2 Oct 2023
Hello Cara,Thank you for your feedback. We value and appreciate your opinion. We apologize for the inconvenience encountered during your stay we are waiting for a part to get our elevator back in service.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Paula on 2 Oct 2023
Hello Debra, Thank you for your feedback. We hope to see you back again.