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Reviews of Best Western Eagles Inn

2.5 out of 5
Best Western Eagles Inn
110 Toms Dr, Morehead, KY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 365 out of 615 reviews" "
Rating 8 - Good. 172 out of 615 reviews" "
Rating 6 - Okay. 50 out of 615 reviews" "
Rating 4 - Poor. 16 out of 615 reviews" "
Rating 2 - Terrible. 12 out of 615 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! Friendly staff and updated property
Stayed 2 nights in May 2024

6/10 Okay

Shannon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping only partially cleaned my room 1 out of 4 days even though I requested to have the room cleaned daily.
Stayed 4 nights in May 2024
Response from J Dixon GM on 10 May 2024
I am very sorry for the lack of attention on your room. I will make to speak with our FD and housekeeping.

8/10 Good

Michael, Goshen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful, friendly and competent. Bathroom needed a little attention with a slow-draining sink and a leaky shower, but those were small concerns. We had a good time here.
Stayed 2 nights in Apr 2024
Response from J Dixon GM on 10 May 2024
Thank you very much!

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Rhonda was very hospitable!
Stayed 1 night in Mar 2024
Response from J Dixon GM on 10 May 2024
Thank you very much. Rhonda is pretty great!

10/10 Excellent

Charles A.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Could use more parking for trucks with trailers
Stayed 1 night in Mar 2024
Response from J Dixon GM on 10 May 2024
We are limited on our space here, unfortunately. Thank you for the 5 rating!

10/10 Excellent

John

Wonderful
Stayed 1 night in Mar 2024
Response from J Dixon GM on 10 May 2024
Thank you for the 5 stars!

8/10 Good

Tricia

Travelled with family
Liked: Cleanliness, staff & service
This property needs an over hall. But the ladies working there were such a pleasure.
Stayed 2 nights in Feb 2024
Response from J Dixon GM on 16 Feb 2024
Thank you so much!

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got there late for check-in; Rhonda was great! Cheerful and knowledgeable. It is nice to see someone cheerful these days, customer service isn't what it use to be. We only stayed one night so we didn't experience much else around the hotel.
Stayed 1 night in Feb 2024
Response from J Dixon GM on 16 Feb 2024
Thank you! Rhonda is great!

4/10 Poor

Holly

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from J Dixon GM on 16 Feb 2024
I am so sorry that we couldn't make your stay. As per our conversation I have made sure we followed up on everything we talked about. I understand the stress and frustration you had dealing with a family illness while here. Again, I sincerely apologize for the issues you had to deal with for the entirety of your trip. I do hope that everything and everyone continues to heal quickly, Take care.

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always so friendly, love the gym, free coffee and breakfast is great.
Stayed 1 night in Jan 2024
Response from J Dixon GM on 12 Feb 2024
Thank you very much!

8/10 Good

Margot

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from J Dixon GM on 12 Feb 2024
Thank you!

10/10 Excellent

Andrew

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The staff was excellent.
Stayed 1 night in Jan 2024
Response from J Dixon GM on 12 Feb 2024
Thank you so much!

10/10 Excellent

Kelli

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful Stay
The friendly employees, the comfy beds and the wonderful coffee machine in the lobby will keep us coming back!
Stayed 1 night in Jan 2024
Response from J Dixon GM on 12 Feb 2024
That is great! Thank you so much!

4/10 Poor

James

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Conveniently located, the structure seemed to be modern. I liked the layout of the room. Cleaning was not acceptable with dried puke and body hair one sheets with the bed made, clerk seemed to find it humourus when we complained.
Stayed 1 night in Jan 2024
Response from J. Dixon GM on 9 Jan 2024
That is completely unacceptable. I will make sure to address the issue with housekeeping and especially with front desk. Again I sincerely apologize for the issue you had with your stay.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't like a barking dog waking from a deep sleep.Did not realize dogs were allowed. To be clear I'm not talking about service dogs because are they trained. This was a pet running around.
Stayed 1 night in Dec 2023
Response from J. Dixon on 9 Jan 2024
I do apologize for the issue. Yes we are a pet friendly hotel. We have clearly stated rules for our pet owners. Again please accept our apologies.

10/10 Excellent

mark

Stayed 1 night in Dec 2023
Response from J. Dixon GM on 9 Jan 2024
Thank you very much for the 10!! Very happy to see that you enjoyed your stay.

10/10 Excellent

Michael D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from J Dixon GM on 14 Dec 2023
Thank your for the 5 stars!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from J Dixon GM on 14 Dec 2023
Thank you for the 5 stars!

8/10 Good

Amanda

Travelled with family
Liked: Amenities
Customer service was wonderful 😊 check in was easy and efficient. Breakfast was great full breakfast bar, fresh fruit etc . We were in town for MSU graduation and this was close and convenient. Kids loved the pool
Stayed 1 night in Dec 2023
Response from J Dixon GM on 14 Dec 2023
I am very happy we were able to make your stay!

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and super pet friendly, however the fee for that pet friendlyness is a little bit pricey.
Stayed 1 night in Nov 2023
Response from J. Dixon GM on 14 Dec 2023
Thank you very much. We do love our furbabies!

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business trip stay
I go to Morehead at least twice a year on business and I always stay at the Best Western Eagles Inn.
Stayed 3 nights in Nov 2023
Response from J Dixon GM on 14 Dec 2023
Thank you very much! Many blessings for a wonderful Christmas Season!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is great place to stay and very family friendly, love this place and will use again!
Stayed 3 nights in Nov 2023
Response from J Dixon GM on 14 Dec 2023
Thank you so much! Many blessings for a wonderful Christmas Season!

10/10 Excellent

Mason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious rooms and friendly staff. We all (including our 2-year old son) got our best night’s sleep in days after a long road trip. We slept so well that we almost overslept!
Stayed 1 night in Nov 2023
Response from J. Dixon GM on 9 Jan 2024
That is so awesome to hear. Thank you so much for the great review!

8/10 Good

Joeie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, room was very clean. Unfortunately other visitors slammed their doors so soundproof room we had not.
Stayed 1 night in Nov 2023
Response from J. Dixon GM on 9 Jan 2024
Our apologies about the noise. Thank you for staying with us. Blessings!

6/10 Okay

Joshua

Average accommodation. receptionist was very cordial.
Stayed 1 night in Nov 2023
Response from J. Dixon GM on 9 Jan 2024
I am very sorry we did not make your stay an exceptional one. I do hope the next time that you are in the area that you would consider giving us another try.

10/10 Excellent

Richard

Will Stay Here Again!
Friendly staff, very good breakfast, room was clean, bed was comfy. Good location next to state police post so security not an issue. Highly recommend.
Stayed 1 night in Nov 2023
Response from J. Dixon GM on 9 Jan 2024
Thank you for the great rating and review!

6/10 Okay

Laura

Travelled with family
Disliked: Cleanliness, room comfort
The rooms didn’t look cleaned all the way
Stayed 1 night in Nov 2023
Response from J Dixon GM on 9 Jan 2024
My sincere apologies for the issue with your room. I have already spoken with housekeeping about the issue.

10/10 Excellent

Karen

Stayed 1 night in Oct 2023
Response from J Dixon GM on 9 Jan 2024
Thank you for the great rating!

8/10 Good

Rebecca

Stayed 1 night in Oct 2023
Response from J. Dixon GM on 30 Oct 2023
Thank you so much!

10/10 Excellent

sherman

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from J. Dixon GM on 19 Oct 2023
Thank you for the great rating!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Our stay here was great! Everything was clean, the bed was confrontable and staff was friendly. Would not hesitate to stay here again.
Stayed 1 night in Oct 2023
Response from J. Dixon GM on 19 Oct 2023
Thank you for the wonderful compliments. So much appreciated.

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from J. Dixon GM on 19 Oct 2023
Thank you for the 10!!

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from J Dixon on 19 Oct 2023
I do apologize that we did not quite make it a 10 for you. I do hope that you will still consider us the next time you are in the area.

8/10 Good

visa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from J. Dixon on 9 Oct 2023
Thank you very much.

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023
Response from J. Dixon GM on 9 Oct 2023
Thank you very much for the great rating!

8/10 Good

Tina

Stayed 1 night in Sep 2023
Response from J. Dixon GM on 19 Oct 2023
Thank you for the 4 stars!

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Very accommodating and appreciated the reasonable rate for pets.
Stayed 1 night in Sep 2023
Response from J. Dixon GM on 30 Oct 2023
We love our furry little family members! Happy you enjoyed your stay!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from J Dixon GM on 13 Sept 2023
Thank you for the rating!

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from J Dixon GM on 13 Sept 2023
Thank you!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from J. Dixon GM on 13 Sept 2023
Thank you for the great rating!

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great support staff rooms were very clean and beds were very good to sleep on
Stayed 3 nights in Aug 2023
Response from J. Dixon GM on 28 Aug 2023
Thank you. Your kind words are very much appreciated!

10/10 Excellent

CHERYL

Stayed 1 night in Aug 2023
Response from J. Dixon GM on 22 Sept 2023
Thank you very much for the 5 stars!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from J Dixon GM on 16 Aug 2023
Thank you for letting us know about your stay. I would like to hear what we could have done to make it a 10. Please if you are in the area again we would love to have you stay with us.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and easy check in
Stayed 1 night in Aug 2023
Response from J.Dixon GM on 9 Aug 2023
Thank you for the great rating!

4/10 Poor

Felicia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from J Dixon GM on 16 Aug 2023
I am very sorry we were not able to make your stay. If possible I would love to hear what we could have done better. Hope to have you back again with us soon.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay.
Stayed 1 night in Jul 2023
Response from J. Dixon GM on 9 Aug 2023
So happy to see that you had a good stay with us.

4/10 Poor

Ashley

Stayed 1 night in Jul 2023
Response from J Dixon GM on 22 Aug 2023
I sincerely apologize for not meeting your expectations. Please, when you have the opportunity, I would like to hear from you and what we could have done better.

10/10 Excellent

meria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean,comfortable room, pool and exercise room.
Stayed 1 night in Jul 2023
Response from J.Dixon GM on 9 Aug 2023
Thank you for the great rating and review!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Spacious
The room is huge with counters and surfaces to deposit the accumulations of travel. There is even a comfortable settee with a projecting table to set snacks and drinks on. The king size bed proved to be a wonderful niche for sleeping.
Stayed 1 night in Jul 2023
Response from J. Dixon GM on 24 Jul 2023
Happy to see that everything went well with your stay.

8/10 Good

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Breakfast was good (pancakes, eggs, sausage, biscuits & gravy, packages pastries and cereals). Room seemed to be generally clean, aside from some stains and dirt in the bathroom tiles, and it smelled funny (maybe from pets). AC wasn’t very good, so the room was a bit warm. But the price wasn’t bad. Good place to stop with pets.
Response from J Dixon GM on 13 Jul 2023
Thank you for letting us know about your stay.