Front of property – evening/night

Reviews of Relais Mastrojanni

Relais Mastrojanni
Localita Loreto e San Pio, Castelnuovo dell'Abate, Montalcino, SI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 21 out of 26 reviews" "
Rating 8 - Good. 4 out of 26 reviews" "
Rating 6 - Okay. 1 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas, Saint Petersburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mastrojanni is an absolute must for a Tuscan wine holiday. Everything is wonderful. First rate accommodations in the renovated old villa, the dining is first rate with a proper chef, the winery tour and tasting was incredible, and the views are stunning.
Stayed 2 nights in Mar 2024
Response from Mastrojanni Relais Staff on 17 Mar 2024
Dear Thomas,thank you so much for this review. We are really happy with your appreciation.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this was a beautiful place to stay! I'd happily do it again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has spectacular views of Tuscan hills. The staff is very helpful and courteous. Everything was great and I enjoyed my 3 days at Relais Mastrojanni very much.
Stayed 3 nights in Oct 2023
Response from Elia - Relais Manager on 24 Oct 2023
Thank you Jan, we can't wait to host you again in tthe future!

10/10 Excellent

Mehdi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s heavily. Best of the best. Cannot wait to revisit. The staff, food, the service, the room, all and all. I wish I could retire there.
Stayed 3 nights in Sep 2023
Response from Elia - Relais Manager on 24 Oct 2023
Dear Mehdi, we wish to have you here at any stage of your life. Come back, Thank you very much!

10/10 Excellent

Samara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High recommendations for relaxing getaway
Absolutely loved the stay at Mastrojanni. Not only has winery offerings in the famous Brunello region, but also on site restaurant, complimentary spa room, and friendly service. Highly recommend!
Stayed 2 nights in Jun 2023
Response from Elia - Relais Manager on 26 Jun 2023
Dear Samara, I am so glad you had a nice time with us.I will be here at your return, I do not want to miss the chance to meet you again! ;)

10/10 Excellent

Brandi, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely phenomenal. Quiet and comfortable but very luxurious. I felt equally comfortable lounging by the pool all day in yoga pants and dressing in a beautiful gown for dinner at night. The staff on all places were generous, knowledgeable and very friendly. I cannot wait to return with family and friends in the coming years
Stayed 2 nights in Apr 2023
Response from Elia - Relais Manager on 2 May 2023
Dear Brandi, thank you. Your review is really appreciated especially your mention on the staff. We all look forward to your next visit.

10/10 Excellent

George

Stayed 3 nights in Apr 2023
Response from Elia - Relais Manager on 16 May 2023
Dear George, thank you for your full appreciation. Come back anytime!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Beautiful hotel accommodations and grounds! Staff is super friendly and food on site is fantastic with a good selection of wines. Bed is super comfortable and the rooms are a spacious. Pool is beautiful with awesome views. Gym is perfect!
Stayed 2 nights in Oct 2022
Response from Elia - Hospitality Manager on 10 Oct 2022
John, it all looks great, thank you very much!What's really good is that you enjoyed your stay. Looking forward to having the chance to host you again soon.

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Elia - Hospitality Manager on 10 Oct 2022
Thank you for your score, I hope to seeing you again!

10/10 Excellent

Søren

Stayed 1 night in Jul 2022
Response from Elia - Hospitality Manager on 21 Jul 2022
Thank you for your score, I hope to seeing you again!

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were amazing. So friendly and helpful. The grounds were well kept. We didn’t want to leave and will definitely return back!
Stayed 3 nights in May 2022
Response from Elia - Hospitality Manager on 16 Jun 2022
Dear Christina, thank you for reviewing us. I am glad you enjoyed the stay. Edo our maintanance manager is the one who must be congratulate with for the outdoors. He is very passionate and knowledgeable. Your sincerely.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property is STUNNING! The rooms are luxurious and modern. We had the pleasure of occupying the Loreto suite; a stand alone cottage with amazing views of the borgs and Tuscan landscape. The on site restaurant and customer service is absolutely stellar!
Stayed 2 nights in Nov 2021
Response from Elia - Hospitality Manager on 21 Nov 2021
Dear Tiffany, what a nice review we got! Thank you. It is always pleasant knowing our humble attention is appreciated. I sincerely hope to get the chance to host you again.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Elia - Hospitality Manager on 21 Nov 2021
Thank you for your score, I hope to seeing you again!

8/10 Good

Rose, Geneva

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful relais! Restaurant and breakfast was excellent. A few points to improve: changing toilet paper rolls, the toilet brush had stool from the previous occupants, the tenants daughter was running all around the restaurant and making noise... Besides these minor points we had a great time!
Stayed 3 nights in Oct 2020
Response from Elia - Hospitality Manager on 30 Oct 2020
Dear Rose, thank you for the time spent in reviewing your stay. I will make treasure of your suggestions. I'd like to apologize for any lack we had in the housekeeping service and if my 2y son bothered you during the dinner, (it's a long hair, playful toddler). For the readers I can assure that was a single episode of a off-work dinner with family and friends. Normally the restaurant is very quite. I hope you want to accept the excuses and give us another chance.

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020
Response from Elia - Hospitality Manager on 5 Nov 2020
Thank you!

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiência Top na Toscana
Propriedade maravilhosa, quarto confortável em um lugar paradisíaco. O restaurante é excelente, o menu do chefe foi uma atração especial
Stayed 1 night in Oct 2023
Response from Elia - Relais Manager on 3 Nov 2023
Dear Patricia, we are flattered of your review. Thank you!Looking forward to your next visit!

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, room comfort
Super lækkert ophold - kommer helt sikkert tilbage
Stayed 5 nights in Jul 2023
Response from Elia - Relais Manager on 24 Jul 2023
Dear Hendrik, thank you really much for the perfect score,we are looking forward to seeing you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otima
Stayed 2 nights in May 2023
Response from Elia - Relais Manager on 12 Jun 2023
Dear Sir, thank you for your full appreciation. Come back anytime!

6/10 Okay

Bernd

Liked: Cleanliness, staff & service
50/50
Im Haus alles super, Restaurant moderne Küche ( nicht mein Fall ) aber auf hohem Niveau. Frühstück und Abendessen nur im klimatisierten Bereich Innen, keine Terrasse. Sehr schade. Bei schönstem Wetter nur drinnen sitzen eine Katastrophe. Achtung Anfahrt zum Weingut/Hotel nur über eine 3 km lange unbefestigte Schotter Piste möglich. Cabrio fahren unmöglich. 100 m links und rechts der Straße sieht alles grau in grau aus. Deshalb würde ich das nicht mehr buchen. An der Rezeption alle sehr nett, im Restaurant 1 junge Dame und ein junger Herr fachlich nicht perfekt.
Stayed 6 nights in Sep 2021
Response from Elia - Hospitality Manager on 17 Oct 2021
Dear Mr. Bernd, thank your for the review. I am sad you found the experience overall only sufficient. I will certainly make treasure of your comments passing the message to the property to find a solution for external tables, still not available. It is true that the 3km of gravel road requires heart to be tackled, but I think the patience pays off. We have been open since 2019 and despite the 2 unfortunate years we faced, we have kept hiring workers in a vision of growing in all departments. This year has been very challenging hiring professionals, but I must admit we found good people helping. I am sure they must grow up, but I think we are in the right way. I am sorry you wouldn't consider to come back, because I would be glad if you gave us another chance.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021
Response from Elia - Hospitality Manager on 1 Aug 2021
Thank you Peter!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021
Response from Elia - Hospitality Manager on 23 Jul 2021
Thank you for choosing Mastrojanni. Your opinion is very important to us.

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Elia - Hospitality Manager on 5 Nov 2020
Grazie Alessandra!

8/10 Good

alessio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weekend a Montalcino
Bella struttura immersa in un paesaggio unico, circondata dalle vigne del Montalcino. Il Relais è di recente costruzione ed è costruito in stile tipico toscano. La piscina è davvero il valore aggiunto a questa proprietà. Uniche pecche: il ristorante non prevede un servizio pranzo (parrebbe causa Covid): cosa fondamentale vista la posizione, a diversi km dal primo centro abitato; e non dispone di un bar che sarebbe davvero utile per gli ospiti che usufruiscono della piscina o anche per un drink la sera. Da segnalare la professionalità di Elia alla reception, ragazzo sveglio, competente e dotato di problem solving.
Stayed 2 nights in Aug 2020
Response from Elia - Hospitality Manager on 22 Aug 2020
Gentile Alessio, ho condiviso con tutti i colleghi la generosa recensione e la Sua giusta osservazione sulla mancanza dei servizi necessari in una struttura come la nostra. Come vi raccontavo al check-out, in effetti abbiamo bloccato le assunzioni che erano invece previste con la riapertura del Relais dopo la pausa invernale. E' stata l'incertezza generale che non ci ha permesso di osare, abbiamo preferito continuare a lavorare ai ritmi del 2019 (anno di apertura). Ci dispiace molto perché per quest'anno avevamo in mente molto di più. La ringrazio per i consigli e la menzione personale, spero vogliate tornare a trovarci.

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Elia - Hospitality Manager on 13 Aug 2020
Dear Jenni, thank you for taking time scoring your stay. We look forward to have you back again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020
Response from Elia - Hospitality Manager on 9 Jul 2020
Dear guest, thanks for your time scoring the Relais. We would be honoured having you back soon.