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Reviews of Comfort Inn University

2.5 out of 5
Comfort Inn University
1021 East Broadway Street, Missoula, MT

Reviews

8.8

Excellent

Rating 10 - Excellent. 533 out of 1001 reviews" "
Rating 8 - Good. 328 out of 1001 reviews" "
Rating 6 - Okay. 89 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with shopping and amenities nearby.
Stayed 1 night in May 2024

8/10 Good

BRENDA J

Travelled with family
Liked: Amenities
The staff and check in was great. My only complaint was train whistle during the night!
Stayed 1 night in May 2024
Response from Schuyler on 20 May 2024
Thank you for your feedback! Our staff really enjoyed having you stay with us and we hope to see you again!

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Schuyler on 16 May 2024
Thank you for your review! We appreciate your business and we hope to see you again soon!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Schuyler on 5 May 2024
Alex, thank you so much for leaving us a review! We are happy you enjoyed your stay and we hope to see you again!

4/10 Poor

Bobbi

Business traveller
Disliked: Property conditions & facilities
There was no hot water morning of check out.
Stayed 2 nights in Apr 2024
Response from Schuyler on 2 May 2024
Thank you for your feedback regarding your recent stay with us. On behalf of our entire staff we apologize for failing to exceed your expectations. We hope to have another opportunity in the future to provide you with an excellent stay.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and helpful.
Stayed 1 night in Apr 2024
Response from Schuyler on 26 Apr 2024
Thank you so much for your kind review! We are so happy to hear you enjoyed your stay with us and we hope to see you again!

8/10 Good

LaRay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All was good even though the room they didnt have us in the room we reserved. However, it was handled quick and to our satisfaction. We could have used fresh towels.
Stayed 2 nights in Apr 2024
Response from Schuyler on 23 Apr 2024
Thank you for your review! We do provide fresh towels 24/7 per request. We are happy to hear that our staff was able to accommodate you and we hope to have another opportunity to provide you with an excellent stay!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the start of our trip
Stayed 1 night in Mar 2024
Response from Schuyler on 17 Apr 2024
Thank you for choosing to stay with us! We are happy you enjoyed your stay and we hope you had a wonderful rest of your trip!

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay, rooms are comfortable, it is quiet and easy to get to places.
Response from Schuyler on 17 Apr 2024
Trevor, thank you for the kind words! We are happy to hear that you enjoyed your stay with us and we hope to see you again!

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good area close to university
Stayed 1 night in Apr 2024
Response from Schuyler on 17 Apr 2024
Thank you for your review! We are so happy you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great value!
Stayed 1 night in Apr 2024
Response from Schuyler on 14 Apr 2024
Karen, thank you so much for leaving us this review! We really enjoyed having you stay with us in Missoula and we hope to see you again!

8/10 Good

Karl-Heinz, Kelowna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Schuyler on 9 Apr 2024
Thank you for your review! We appreciate you choosing to stay with us and we hope to see you again!

10/10 Excellent

Ann

Travelled with family
Our stay was comfortable and pleasant - staff was very helpful and friendly!!
Stayed 1 night in Mar 2024
Response from Schuyler on 5 Apr 2024
Thank you so much for your review! We really enjoyed having you stay with us and we hope to see you again!

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay great staff
Stayed 1 night in Mar 2024
Response from Schuyler on 3 Apr 2024
Jamie, thank you so much for your feedback. We appreciate your business and are happy you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

James, Boise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable place to stay
Stayed 2 nights in Jan 2024
Response from Schuyler on 3 Apr 2024
James, thank you so much for your feedback. We appreciate your business and are happy you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Train whistle throughout the night kept waking us up
Stayed 1 night in Mar 2024
Response from Schuyler on 3 Apr 2024
Danielle, thank you so much for your feedback. We appreciate your business and are happy you enjoyed your stay.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The property is right on the river so you get a really good view and within walking distance of several places to eat and a grocery store just wish that they had a pool
Stayed 2 nights in Mar 2024
Response from Schuyler on 1 Apr 2024
Christine thank you so much for leaving us this review! We are so happy to hear you enjoyed our riverside downtown location. We do offer free passes to a local indoor pool and waterpark downtown if you are ever interested! We appreciate you choosing to stay with us and we hope to see you again!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, clean, pretty spot on the river.
Stayed 1 night in Mar 2024
Response from Schuyler on 1 Apr 2024
Samantha, thank you so much for leaving us this review! We are so happy to hear you enjoyed our friendly staff and our scenic river view location. We appreciate you choosing to stay with us and we hope to see you again!

8/10 Good

Johnathan

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location (I was trying to be close to Jacobs Island dog park), nice staff, and decent breakfast. Rooms could be slightly updated but no real complaints. Thanks for the nice stay, I would definitely return.
Stayed 1 night in Mar 2024
Response from Dean on 28 Mar 2024
Jonathan, Thank you for your review! Glad to hear you enjoyed your stay. We do have an upgrade in the works. Hope to see you again in the future!

4/10 Poor

Cory

Business traveller
No shampoo in the bathroom. Shower drain didnt work. Very loud drunk ppl after midnight.
Stayed 1 night in Mar 2024
Response from Schuyler on 21 Mar 2024
Thank you for taking the time to share your feedback with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to host you in the future.

10/10 Excellent

Jalen

Stayed 1 night in Mar 2024
Response from Schuyler on 20 Mar 2024
Thank you so much for choosing to stay with us. We are happy you enjoyed your stay and we hope to see you again!

6/10 Okay

Fred

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
High price for a bed.
Stayed 1 night in Mar 2024
Response from Schuyler on 15 Mar 2024
Fred, thank you your feedback. We hope to have another opportunity to provide you with an excellent experience!

8/10 Good

Joe

Stayed 1 night in Mar 2024
Response from Dean on 28 Mar 2024
Thanks for your review!

4/10 Poor

Stefano

Stayed 4 nights in Feb 2024
Response from Schuyler on 25 Feb 2024
Thank you for your feedback. On behalf of our entire staff, we would like to apologize for failing to exceed your expectations. We hope to have another opportunity in the future to provide you with an excellent experience.

8/10 Good

Lacey Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Feb 2024
Response from Schuyler on 21 Feb 2024
Lacey, thank you so much for taking the time to leave us a review. We really appreciate you choosing to stay with us and we hope to see you again soon!

10/10 Excellent

Asha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to where I needed to go and close to the highway. Quiet and comfortable.
Stayed 1 night in Feb 2024
Response from Alicia on 12 Feb 2024
Thank you for taking the time to share your thoughts with us and others. We are pleased to know you enjoyed your stay.

4/10 Poor

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and linens were too hot. We had to try and sleep with the window open which disrupted our sleep due to the close proximity to the railroad traffic.Need to get away from all the polyester and get back to cotton! The breakfasts were great and all the staff were very friendly. our room was nice and clean.
Stayed 2 nights in Jan 2024
Response from Schuyler on 9 Feb 2024
Terry, thank you for taking the time to provide us with this feedback. We really appreciate your comments and will use them to help make further improvements. We are glad you enjoyed our friendly staff and full hot breakfast and we hope to see you again!

10/10 Excellent

Ivan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel friendly staff easy on off highwy
Stayed 1 night in Jan 2024
Response from Schuyler on 3 Feb 2024
Thank you so much for the kind words! We loved having you stay with us here in Missoula and we hope you had an awesome rest of your trip!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had great service at the counter, and our beds were extremely comfortable!
Stayed 1 night in Jan 2024
Response from Schuyler on 2 Feb 2024
Thank you for leaving us this review! We really enjoyed having you stay with us and we hope to see you again!

10/10 Excellent

John

Very quiet snd ver clean. Good nights dleep
Stayed 1 night in Jan 2024
Response from Schuyler on 2 Feb 2024
Thank you so much for your review! We really appreciate you staying with us and we hope to see you again!

10/10 Excellent

Missy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery, quite, very clean
Stayed 1 night in Jan 2024
Response from Schuyler on 26 Jan 2024
Thank you so much for your kind review! We are so happy you enjoyed your stay and we appreciate your business. We hope to see you again!

10/10 Excellent

karen

Stayed 1 night in Jan 2024
Response from Schuyler on 20 Mar 2024
Thank you so much for choosing to stay with us. We are happy you enjoyed your stay and we hope to see you again!

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Schuyler on 24 Jan 2024
Thank you so much for your review! We appreciate you choosing to stay with us and we hope to see you again!

10/10 Excellent

Steve, Issaquah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Schuyler on 21 Jan 2024
Thank you for leaving us this review! We really appreciate you choosing to stay with us and we hope to see you again!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Schuyler on 18 Jan 2024
Thank you so much for leaving us this review! We appreciate your feedback and are happy you enjoyed your stay. We hope to see you again!

6/10 Okay

Natalie

Travelled with family
Liked: Cleanliness, property conditions & facilities
The rooms were clean and beds were comfy. Breakfast was good. But very noisy. The trains blowing their horns several times during the night across the street was not very pleasant.
Stayed 1 night in Jan 2024
Response from Schuyler on 12 Jan 2024
Thank you for your feedback. We apprecaite you staying with us and we would love to set you up in one of our quiet river side suites if you are ever in the Missoula area. Please let us know if there is anything we can do for you and we hope you had a great rest of your trip!

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024
Response from Schuyler on 2 Feb 2024
Thank you for leaving us this review! We really enjoyed having you stay with us and we hope to see you again!

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Schuyler on 1 Jan 2024
Thank you for choosing to stay at the Comfort Inn University in Missoula! We appreciate your business and we hope you have a happy new year!

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, dog friendly
I stayed here for 1 night as part of a long road trip. The hotel staff was friendly and the room was clean. I had a great night’s sleep. The location was good too - it was right by a grocery store, and a few quick restaurants. Seemed like a lot of students in this part of town, and the mountains surrounding the hotel were a great back drop. Hotel was dog friendly. Had a great stay.
Stayed 1 night in Dec 2023
Response from Schuyler on 31 Dec 2023
Angie, thank you for taking the time to leave us this review! We really enjoyed having you stay with us and we are happy you got to see Missoula! We hope you had a safe rest of your trip and a happy new year!

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was really kind and helpful. The room had everything we needed.
Stayed 1 night in Dec 2023
Response from Schuyler on 29 Dec 2023
Thank you for your kind words! We really appreciate you staying with us and we hope you had a lovely rest of your trip!

2/10 Terrible

Patricia

Stayed 1 night in Dec 2023
Response from Schuyler on 13 Jan 2024
Thank you for your feedback. On behalf of our whole staff we apologize for failing to exceed your expectations. We hope to have another chance to provide you with an excellent stay in the future.

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Schuyler on 23 Dec 2023
Thank you so much for your review! We enjoyed having you stay with us and we hope to see you again!

10/10 Excellent

Quintel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs a huge upgrade.
Stayed 1 night in Dec 2023
Response from Schuyler on 21 Dec 2023
Thank you for your feedback. We appreciate your business and we hope to see you again soon.

2/10 Terrible

Vikki

Stayed 2 nights in Dec 2023
Response from Alicia on 18 Dec 2023
We sincerely apologize that your stay was anything less than you expected. We would love to hear about what we could have done better, to meet or exceed your expectations. We will attempt to reach out to you, but please feel free to reach out to a member of our management staff. We look forward to speaking with you soon.

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Schuyler on 17 Dec 2023
Thank you for staying with us! We enjoyed having you stay and we hope to see you again!

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super fast checkin. Miraculous!
Stayed 1 night in Dec 2023
Response from Schuyler on 15 Dec 2023
Thank you for your kind words! We really appreciate your business and we hope to see you again soon!

6/10 Okay

Cass

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Property was convenient for our reason to be in Missoula. Price was reasonable. Rooms were clean.
Stayed 2 nights in Nov 2023
Response from Schuyler on 4 Dec 2023
Thank you for your feedback! We appreciate your business and hope to see you again!

8/10 Good

Don

Stayed 1 night in Nov 2023
Response from Schuyler on 17 Dec 2023
Thank you so much for choosing to stay with us! We appreciate your business and we hope to see you again!

10/10 Excellent

Dave

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Heather on 28 Nov 2023
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Melissa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the giant tv. The breakfast was good. The staff was super nice. The beds were comfy. I would definitely go back.
Stayed 1 night in Nov 2023
Response from Heather on 24 Nov 2023
Thank you for staying with us. We appreciate your feedback, and hope to see you again in the future!