Desk, iron/ironing board, free WiFi

Reviews of Executive Inn Hotel

2 out of 5
Executive Inn Hotel
95 Dempsey Road, Milpitas, CA

Reviews

6.8
Rating 10 - Excellent. 294 out of 1001 reviews" "
Rating 8 - Good. 231 out of 1001 reviews" "
Rating 6 - Okay. 165 out of 1001 reviews" "
Rating 4 - Poor. 115 out of 1001 reviews" "
Rating 2 - Terrible. 196 out of 1001 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Juan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is hilarious how this hotel responds to the multiple bad reviews that many guests write. Things like: "...we sincerely apologize for the inconvenience and disappointment you experienced...". Don't believe in this hotel "disappointment" for a second. The very rude Indian lady (she is in her late 30's early 40s) couldn't care less about the multiple complaints. I think she is sort of the main manager. I complained about the noise from the metal stairs (only hotel in all the cities in the area that has a metal stairs, how smart that could be) and she said mockingly "you are the only one complaining about it" (I doubt it). I was promised a room further away from the stairs since this noisy hotel has shady people walking down the metal stairs at 2AM. Even though the promised room was unoccupied the rude manager refused to give it to me. She couldn't care less about any of your inconveniences and this is very easy to demonstrate. Nothing ever changes in this hotel (not for the better). I can confirm this since I unfortunately due to the circumstances was forced to stay here several times. Additionally, you can verify it yourself by looking how the very bad reviews keep coming back again and again with the SAME complaints. Another hilarious response: ""Please know that this does not reflect the level of service and quality we strive to provide""...Yes it truly reflects that.
Stayed 3 nights in Sep 2023

10/10 Excellent

Yelzhas

Stayed 1 night in Apr 2024
Response from Customer Care Team on 29 Apr 2024
Dear Yelzhas, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Warm regards,Customer Care Team

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the friendly stuff and cleaning crew.. I like the property and surroundings. Rooms are perfect
Stayed 1 night in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Dear Arturo, we're overjoyed to hear that you had such a wonderful experience with our friendly staff, dedicated cleaning crew, and the delightful surroundings of our property! Providing exceptional service and maintaining a pristine environment for our guests are our utmost priorities, and we're thrilled that you found everything to your liking. Your compliments about the rooms being perfect are truly appreciated, and we're delighted that we could contribute to making your stay enjoyable. Should you ever find yourself in need of another relaxing getaway, we'd be honored to welcome you back for another memorable stay.Warm regards,Customer Care Team

4/10 Poor

Sharwan

Liked: Cleanliness
Disliked: Staff & service
Too noisy, floor above TV either had issue or remote didn’t work, called to front desk, was mentioned will tech take care of it No one bother to come Manager don’t have quality check before renting rooms Lamps for connect for power, dead Shower had only inside liner, so was flying out of bathtub when I taking shower
Stayed 1 night in Apr 2024
Response from Customer Care Team on 19 Apr 2024
Dear Sharwan, we sincerely apologize for the inconvenience and disappointment you experienced during your recent stay with us. It's concerning to learn about the noise disturbance, issues with the TV, and the lack of response from our team to handle your concerns promptly. Please know that this does not reflect the level of service and quality we strive to provide. We will thoroughly investigate the issues you mentioned and take appropriate measures to ensure they are tackled promptly to prevent similar occurrences in the future. Additionally, we will reinforce our quality control processes to ensure that all rooms meet our guests' expectations before check-in. Your feedback is invaluable to us, and we appreciate your patience and understanding. Should you decide to stay with us again in the future, we would welcome the opportunity to make it right and provide you with a more enjoyable experience. If there's anything further we can do to assist you or if you have any additional concerns, please don't hesitate to contact us directly. Thank you for bringing these matters to our attention.Warm regards,Customer Care Team

10/10 Excellent

Lonnie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great value and positive experience
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 17 Apr 2024
Dear Lonnie, thank you for your continued support and kind words! We're thrilled to hear that you consistently enjoy your stays with us and that we've been able to provide you with positive experiences. We strive to maintain excellent value and service for all our guests, and it's rewarding to know that we've succeeded in your case. We look forward to welcoming you back for another great stay in the future!Warm regards,Customer Care Team

8/10 Good

Hung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too noise by freedway
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Hung, we apologize for any inconvenience caused by noise from the nearby freeway during your stay. We understand the importance of a peaceful environment for our guests' comfort and rest. Please know that we take your feedback seriously and will explore ways to mitigate this issue, such as offering earplugs or soundproofing measures in the rooms facing the freeway. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more tranquil stay in the future.Warm regards,Customer Care Team

10/10 Excellent

José de Jesús

Travelled with partner
Liked: Amenities
Easy to check in
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear José, we're thrilled to hear that you found our check-in process easy and convenient! Providing a seamless and efficient experience for our guests is always our goal. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay in the future!Warm regards,Customer Care Team

4/10 Poor

Felipe

Business traveller
Disliked: Cleanliness, amenities
When I checked into the room, I found lots of strands of hair on the shower tub and floor and the TV had no signal.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 8 Apr 2024
Dear Felipe, we sincerely apologize for the inconvenience you experienced during your stay. Cleanliness is of the utmost importance to us, and we regret that we fell short of your expectations in this regard. Please know that we have shared this issue with our housekeeping team to ensure that such oversights do not occur in the future. Regarding the TV signal, we apologize for any inconvenience this caused and have since rectified the issue to ensure that all our guests can enjoy uninterrupted entertainment during their stay. Your feedback is invaluable to us as it helps us improve our services, and we hope for the opportunity to welcome you back in the future for a much-improved experience. If there's anything else we can assist you with, please don't hesitate to let us know. Warm regards,Customer Care Team

8/10 Good

george

Travelled with group
Friendly staff.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 Apr 2024
Dear George, thank you for your kind words about our staff! We're delighted to hear that you found them friendly. Providing excellent customer service is a top priority for us, and we're thrilled that our team members made a positive impression on you. If there's anything else we can assist you with during your stay or in the future, please feel free to reach out. We appreciate your feedback and look forward to welcoming you back again soon.Warm regards,Customer Care Team

6/10 Okay

george

Travelled with group
Convenient but a lot of traffic noise.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 Apr 2024
Dear George, thank you for choosing to stay with us and for your feedback. We're glad to hear that you found our location convenient, but we apologize for any inconvenience caused by traffic noise. Our team is always looking for ways to improve our guests' experience, and we'll certainly consider your comments as we strive to enhance the comfort of our accommodations. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Warm regards,Customer Care Team

8/10 Good

Leif Russell, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
There were homeless sleeping in the parking lot lots of rif raf around.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 Apr 2024
Dear Leif, we apologize for the inconvenience caused by the presence of individuals in the parking lot. We take the safety and security of our guests very seriously, and we understand the importance of maintaining a comfortable environment for everyone. We will work diligently to handle this issue and ensure that our property remains a safe and welcoming place for all guests. If you have any further concerns or if there's anything else we can assist you with, please feel free to let us know. Your feedback is valuable to us, and we appreciate your understanding. Warm regards,Customer Care Team

6/10 Okay

jose

Stayed 1 night in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Close to mall food everywhere
Stayed 1 night in Mar 2024
Response from Customer Care Team on 28 Mar 2024
Dear Armando, thank you for sharing your thoughts! We're glad to hear that you found our location convenient, with the mall and various dining options nearby. We understand the importance of accessibility and choice for our guests, and we're pleased that our location met your needs. If there's anything else we can do to enhance your experience or if you have any recommendations for us, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Warm regards,Customer Care Team

10/10 Excellent

Huy

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 28 Mar 2024
Dear guest, thank you for your feedback! We're pleased to hear that you had a positive experience overall during your stay with us. Providing excellent service and accommodations is our top priority, and we're glad we could meet your expectations. If there's anything specific you particularly enjoyed or any suggestions you have for improvement, please feel free to let us know. We appreciate your support and hope to welcome you back for another great stay in the future.Warm regards,Customer Care Team

8/10 Good

Henry

Disliked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Henry, we're sincerely sorry to learn that cleanliness fell short of expectations during your recent stay with us. Maintaining a high standard of cleanliness is of utmost importance to us, and we regret any inconvenience this may have caused you. Your feedback is valuable, and we will share this issue promptly with our housekeeping team to ensure that all areas of the property meet our guests' expectations. We appreciate you bringing this to our attention and hope to have the opportunity to regain your trust during future visits. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us.Warm regards,Customer Care Team

10/10 Excellent

Sonia

Stayed 1 night in Mar 2024
Response from Customer Care Team on 15 Apr 2024
Dear Sonia, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Warm regards,Customer Care Team

10/10 Excellent

Jackie

Stayed 1 night in Mar 2024
Response from Customer Care Team on 20 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Hung

Liked: Cleanliness, staff & service, property conditions & facilities
Always be a convenient place every time I come to visit California
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 20 Mar 2024
Dear Hung, we're delighted to hear that you find our hotel convenient for your visits to California! Providing a comfortable and convenient experience for our guests is our top priority, and we're thrilled to know that we've met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next trip to the area. If there's anything specific you need during your stay, please don't hesitate to let us know. We're here to ensure you have a pleasant experience every time you stay with us. Safe travels, and see you soon!Warm regards,Customer Care Team

10/10 Excellent

Janely

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Care Team on 14 Mar 2024
Dear Janely, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Warm regards,Customer Care Team

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Good price and close to stores mall restaurants
Stayed 1 night in Mar 2024
Response from Customer Care Team on 12 Mar 2024
Dear Armando, thank you for choosing to stay with us and taking the time to share your positive feedback. We are delighted to hear that you appreciated our convenient location and competitive pricing. Our team strives to provide a comfortable and enjoyable experience for our guests. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back for another pleasant stay.Warm regards,Customer Care Team

10/10 Excellent

Pankaj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Mar 2024
Response from Customer Care Team on 4 Mar 2024
Dear Pankaj, thank you for your positive feedback regarding our excellent staff. We are delighted to hear that our team made a positive impression on your stay. Providing exceptional service is our top priority, and we are pleased that our staff's efforts contributed to your experience. Your kind words are truly appreciated, and we look forward to welcoming you back for another outstanding stay in the future.Warm regards,Customer Care Team

2/10 Terrible

Ebony

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 4 Mar 2024
Dear Ebony, thank you for taking the time to share your feedback. We sincerely apologize for any shortcomings in cleanliness and property conditions that you experienced during your stay. Your comments are crucial in helping us identify areas for improvement, and we want to assure you that we are taking immediate steps to handle these concerns. Our commitment is to provide a clean and comfortable environment for our guests, and we are working diligently to rectify any issues you encounter. We appreciate your valuable input and hope you will consider giving us another chance to exceed your expectations on your next visit.Warm regards,Customer Care Team

10/10 Excellent

Serena

Travelled with family and small children
Liked: Staff & service
Nice staff
Stayed 4 nights in Feb 2024
Response from Customer Care Team on 4 Mar 2024
Dear Serena, thank you for choosing our hotel, and we appreciate your kind words about our staff. We're delighted to hear that our team contributed to making your stay enjoyable. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another positive experience.Warm regards,Customer Care Team

10/10 Excellent

Alicia

Stayed 1 night in Feb 2024
Response from Customer Care Team on 20 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Rahul

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Staff are really dumb. Don’t know who is checked in or out . They disturb you in the middle of the night.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 20 Feb 2024
Hi Rahul,Thank you for sharing your experience. We sincerely apologize for the oversight regarding your check-in status and any disturbance you faced. We are reviewing our staff training and procedures to ensure our guests' comfort is paramount. Additionally, we are addressing the cleanliness and amenities concerns you've highlighted to improve our service quality. We hope to have the opportunity to demonstrate our commitment to excellence should you choose to stay with us again.Warm regards,Customer Care Team

8/10 Good

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean nice view!!!
Stayed 1 night in Feb 2024
Response from Customer Care Team on 20 Feb 2024
Hi Armando,Thank you for your review! We're delighted to hear that you found our hotel clean with a nice view. Providing a comfortable and pleasant experience for our guests is our top priority, and we're thrilled that we met your expectations. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,Customer Care Team

8/10 Good

Alicia

Great value but in only okay condition.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 6 Feb 2024
Dear Alicia, thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you found great value in your stay. However, we apologize if you found the condition of the property to be only okay. Your satisfaction is important to us, and we appreciate your comments as they help us identify areas for improvement. If there are specific aspects you think we could enhance to make your future visits even more enjoyable, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an improved experience. Warm regards,Customer Care Team

10/10 Excellent

joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 30 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Crystal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was so so dirty. Nothing looked clean it was a very uncomfortable stay.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Dear Crystal, we sincerely apologize for any inconvenience you experienced during your stay. Cleanliness is a top priority for us, and we regret that the condition of the room did not meet your expectations. Your feedback is invaluable, and we will handle the issues you've raised with our team to ensure improvements are made. We appreciate your understanding and thank you for bringing this matter to our attention. If there's anything else you would like to share or if you have additional details, please feel free to let us know. We value your feedback and are committed to providing a better experience for our guests.Warm regards,Customer Care Team

10/10 Excellent

Toa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 22 Jan 2024
Dear Toa, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Warm regards,Customer Care Team

10/10 Excellent

Hilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in town!!!!!!!!!!
Just wish all the hotels were like the Exclusive!! There nice, cool and the respect they bless you with it's like no other!!'i will always go there, with out doubt !¡!;; they the best!!!!!!!
Stayed 1 night in Jan 2024
Response from Customer Care Team on 16 Jan 2024
Dear Hilberto, thank you for sharing your positive feedback about your experience at Executive Inn! We're thrilled to hear that you had a nice and cool stay and felt exceptional respect from the staff. Providing excellent service and creating a positive atmosphere for our guests are top priorities, and we're glad to know we met your expectations. We appreciate your loyalty, and it's an honor to be your preferred choice. Whenever your travels bring you back, we look forward to welcoming you to our property for another wonderful stay.Warm regards,Customer Care Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 16 Jan 2024
Dear guest, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Warm regards,Customer Care Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Customer Care Team on 11 Jan 2024
Dear guest, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Warm regards,Customer Care Team

2/10 Terrible

Adrian

Stayed 1 night in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Dear Adrian, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Warm regards,Customer Care Team

4/10 Poor

Loan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 4 Jan 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Alicia

Stayed 1 night in Dec 2023
Response from Customer Care Team on 19 Jan 2024
Dear Alicia, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Warm regards,Customer Care Team

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here again
The female staff member was very rude to me
Stayed 1 night in Dec 2023
Response from Customer Care Team on 28 Dec 2023
Dear Daniel, we are truly sorry to hear about your experience during your recent stay with us. Please know that the behavior you described does not reflect the standard of service we strive for at our establishment. We value all our guests and aim to provide a comfortable and pleasant experience.Your feedback is invaluable, and we assure you we will share this matter with our team to ensure it doesn't happen again in the future. We would appreciate another opportunity to serve you better in the future.Warm regards,Customer Care Team

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear Rigoberto, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Warm regards,Customer Care Team

2/10 Terrible

ram

Stayed 1 night in Dec 2023
Response from Customer Care Team on 20 Dec 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Sumon

Stayed 1 night in Dec 2023
Response from Customer Care Team on 8 Jan 2024
Dear Sumon, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Warm regards,Customer Care Team

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Customer Care Team on 19 Dec 2023
Dear Francisco, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Warm regards,Customer Care Team

10/10 Excellent

Patricia

Stayed 2 nights in Dec 2023
Response from Customer Care Team on 12 Dec 2023
Dear Patricia, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Warm regards,Customer Care Team

2/10 Terrible

Dulce

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Customer Care Team on 12 Dec 2023
Dear Dulce, we sincerely appreciate you taking the time to share your feedback about your recent stay with us. We're delighted to hear that you enjoyed the cozy room, well-heated facilities, parking, and friendly staff. Your positive comments are truly encouraging, and we're grateful for your kind words. At the same time, we recognize that you had concerns about the staff and service. We apologize for any inconvenience or disappointment you may have experienced. We take guest feedback seriously, and your insights help us identify areas for improvement. To better handle your concerns, we would appreciate more specific details or information about your experience with the staff and service. Our goal is to continually enhance our guest experience, and your feedback is instrumental in achieving that. Please feel free to reach out to us directly if you would like to provide more information or discuss your stay further. We value your input and want to ensure that any issues are handled promptly.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.Warm regards,Customer Care Team

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 5 Dec 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Dear Lonnie, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Warm regards,Customer Care Team

8/10 Good

Miracle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 5 Dec 2023
Dear guest, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Warm regards,Customer Care Team

4/10 Poor

Serena

Travelled with family
Disliked: Cleanliness, room comfort
Room had hair on counters not properly cleaned and toilet had issues, the water kept running and also went down very low then it flooded the floor the next day. Taking a shower was horrible because the water barely reached warm it was more cold than anything and the bed was sunk in not comfortable and sheets had stains. Housekeeping entered my room without my permission while I was gone on the second day and I had a week long booking so no one should have entered my room while I was away. The office staff was nice for the most part.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Dear Serena, we sincerely apologize for the numerous issues you encountered during your stay. It's disheartening to hear about the cleanliness concerns, maintenance issues with the toilet, shower temperature, and the condition of the bed and sheets. Your experience does not align with the standards we aim to uphold, and we understand the impact this had on your stay. Additionally, we apologize for the unauthorized entry into your room. We take your privacy and security seriously, and we will investigate this matter to ensure it doesn't happen in the future. We appreciate your feedback about the office staff and their helpfulness. Please be assured that your comments will be shared with the relevant departments, and we will take immediate corrective actions to handle the issues you've raised. If there's anything specific you would like us to handle or if you have further details to share, please feel free to contact us directly. We value your input and hope to have the opportunity to make amends during any future visits. Thank you for bringing these matters to our attention.Warm regards,Customer Care Team

10/10 Excellent

Hilberto

Great place to stay!!
Man this place is aye Great place , I haven't had any problems with this place , so I'll stay at this place ,and keep coming to the Executive inn bcuz it aye Great place to stay !! So thank you to all DAT work there bcuz they know how to treat aye person Guaranteed!!!!!!
Stayed 1 night in Nov 2023
Response from Customer Care Team on 21 Nov 2023
Dear Hilberto, It's fantastic to hear that you had a wonderful experience during your stay at the Executive Inn! We truly appreciate your positive feedback and your loyalty to our establishment. Our team is dedicated to ensuring that each guest feels welcomed and valued, and it's rewarding to know that our efforts have contributed to your enjoyable stay. Your kind words mean a lot to us, and we're thrilled that you consider our place a great choice for your accommodations. Thank you for your patronage and for acknowledging the hard work of our staff. We look forward to welcoming you back and providing you with more fantastic experiences in the future!Warm regards,Customer Care Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on 16 Nov 2023
Dear guest, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Warm regards,Customer Care Team

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Customer Care Team on 16 Nov 2023
Dear Deborah, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Warm regards,Customer Care Team