Reception

Reviews of Tru by Hilton Middletown

2.5 out of 5
Tru by Hilton Middletown
41 Dunning Road, Middletown, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 364 out of 688 reviews" "
Rating 8 - Good. 161 out of 688 reviews" "
Rating 6 - Okay. 71 out of 688 reviews" "
Rating 4 - Poor. 46 out of 688 reviews" "
Rating 2 - Terrible. 46 out of 688 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Manuel

Liked: Amenities, property conditions & facilities
💪
Stayed 1 night in May 2024
Response from Front Desk on 22 May 2024
Thank you! We truly appreciate you as our guest and we hope to see you soon!

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and well maintained.
Stayed 1 night in May 2024
Response from Front Desk on 18 May 2024
We are ecstatic to hear your comments regarding the cleanliness of the hotel. We appreciate you taking time out of your busy schedule to let us know how we are doing! We hope we see you again soon!

8/10 Good

Ruth C.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my 2 year old after spending the day at Legoland. Our room was nice, clean , with natural light and cozy.
Stayed 1 night in May 2024
Response from Front Desk on 15 May 2024
We are delighted to hear how comfortable and cozy you're stay with us was. After a full day at Legoland you more than deserved to relax and we are happy we could accommodate you. The next time you are in the area we hope you stay with us again!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people on reception. I was given a Mothers day gift, Lindt chocolate, and we all had a laugh about my "accent" (I'm English, so I don't have an accent, I have the original!) Very clean and comfortable. I felt safe being a solo, female traveler.
Stayed 1 night in May 2024
Response from Front Desk on 13 May 2024
Jill! Thanks for being a good sport with our piqued interest in your 'original' accent. We may not be as eloquent as the Brits but we are beyond pleased to hear how well your stay with us went and we hope you'll stay with us again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the desk was great
Stayed 1 night in May 2024
Response from Front Desk on 12 May 2024
We are truly excited to hear that about our staff! We all try our best to make all of our guests feel like they are at home. Thank you for your feedback and for being our guest. We hope we see you again soon!

10/10 Excellent

Jeanne, MARKHAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent recommendation!
Stayed 1 night in May 2024
Response from Front Desk on 12 May 2024
Thank you for choosing to stay with us! It is our intention to provide all of our guests with an enjoyable stay and we are so happy to hear about yours! Thank you!

10/10 Excellent

Donald

Stayed 1 night in May 2024
Response from Front Desk on 23 May 2024
Thank you for your stellar review score! We truly appreciate you as our guest.

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean. The check-in process was quick and easy. The lady who check us in was professional and kind.
Stayed 1 night in Apr 2024
Response from Front Desk on 2 May 2024
We are so delighted to hear how much you enjoyed your stay and the efficiency of our check -in process. We hope to see you again soon!

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 28 Apr 2024
Thank you for your feedback and the stellar review score! We truly appreciate you as our guest and look forward to seeing you in the future!

10/10 Excellent

Fengping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's new
Stayed 1 night in Apr 2024
Response from Front Desk on 25 Apr 2024
Thank you for your review and giving us such a high rating! We truly appreciate you and can't wait to see you guys again!

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the early check in option
Stayed 2 nights in Apr 2024
Response from Front Desk on 22 Apr 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay with us and we are looking forward to seeing you again soon!

10/10 Excellent

Jan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and community minded manager/management who personally connected with his guests at breakfast and checkout. This weekend there were a lot of active families in the lobby area which was set up for socializing —in passing he explained that they were hosting sports teams (middle school, I think) and that the atmosphere of the busy lobby changed every week —sometimes weddings, sometimes reunions, sometimes athletic teams. It made it feel fun. The layout of the rooms showed inventive use of space—for example, there was no traditional closet but they did have a built in hanging rack on the wall with hangers. No luggage racks but a really long half padded bench that fit both sitting and luggage. We appreciated the chocolates upon arrival.
Stayed 1 night in Apr 2024
Response from Tru by Hilton on 26 Apr 2024
Dear Jan, Thank you for your 5 out of 5 rating! We're delighted to hear that you had a great stay with us. Your satisfaction is our priority, and we're thrilled that we could provide you with an enjoyable experience. We appreciate your feedback and hope to welcome you back again soon for another fantastic stay!

10/10 Excellent

Elsa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay clean and the hotel staff were nice.
Stayed 2 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
Elsa! Thank you for your kind words and for choosing to stay with us at Tru by Hilton. Next time you are visiting or just passing through, we'd be honored to have you as our guest again.

8/10 Good

Kiley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay as we were passing through the area
Stayed 1 night in Apr 2024
Response from Front Desk on 14 Apr 2024
Thank you for staying with us. We appreciate your feedback and we hope to see you again soon!

10/10 Excellent

Shayla

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and nice area to stay. Will keep this hotel in mind when returning to Middletown when visiting family.
Stayed 2 nights in Apr 2024
Response from Tru by Hilton on 8 Apr 2024
A big thank you for your stay at our hotel. It is really delightful to see your feedback. Eagerly looking for your next visit!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I researched online and saw that this hotel opened in 2019, but trust me when I say the building looks like it was built yesterday! Absolutely beautiful hotel that is kept immaculate by the staff. We opted to stay here instead of the LEGOland Hotel, to save some money, and it was definitely a great choice. All front desk staff were very friendly and polite. We only stayed two nights, and did not need housekeeping during our stay, but I saw the housekeeping staff working during the day and they seemed very hardworking and efficient. Vik, (the manager, I think?) was especially great. He was there every day that we stayed and he was always making sure to greet guests and check in with guests throughout their stay. It didn't feel like other hotels where the staff don't really know who you are. There was a very nice lounge with lots of seating areas, areas to eat, and an office area with a printer. We did not really use the lounge because we were exhausted after visiting LEGOland, but if we had stayed longer, I could definitely see us taking advantage of those spaces. There was also a very nice exercise room. After all the trekking around the park, we didn't need any other exercise - but again, very nice to have the option! My husband and I hope to visit LEGOland again in the future, and we will definitely keep this hotel on our list of options for visiting. If any of our friends ask, we will also let them know how great the stay was :)
Response from Front Desk on 8 Apr 2024
Ashley, your feedback made our day! We are ecstatic to hear that you had such a great time at LEGOland and most importantly at our hotel! We can't thank you enough for taking the time to leave us such an awesome review and recommending us to your friends! We are eager to welcome you and your family back for a truly fantastic experience. From the entire staff here at Tru by Hilton in Middletown, NY we'd like to say, thank you!

10/10 Excellent

Zaida

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to dining and shopping. The staff especially Vik at the front desk is friendly and welcoming. The hotel and rooms are very clean and modern. My room smelled clean and fresh as i walked in. The bed was very comfortable, I slept really well, the bathroom is a good size and clean. The area is quiet especially at night. In the lobby there are snacks for purchase, free hot breakfast in the morning. Good gathering place. Definitely recommend to stay.
Stayed 1 night in Apr 2024
Response from Front Desk on 7 Apr 2024
Zaida, all of us here at Tru by Hilton are excited to hear about how much you enjoyed your stay! We appreciate you recommending us to your friends and family, as well as letting us know about your time here at the hotel. We hope any time you plan on coming back to the area, you stay with us again!

10/10 Excellent

Luisa

Travelled with family, Travelled with family and small children, Business traveller
Liked: Amenities, property conditions & facilities
Very easy check in
Stayed 1 night in Apr 2024
Response from Front Desk on 6 Apr 2024
On behalf of all of us here at Tru by Hilton in Middletown we are excited to hear you had such a great experience! We 'TRUly' look forward to seeing you again!!

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 7 Apr 2024
Thank you for your review! From all of us at Tru by Hilton in Middletown we greatly appreciate you.

10/10 Excellent

Prentice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property clean well kept and staff was excellent.
Stayed 3 nights in Apr 2024
Response from Front Desk on 5 Apr 2024
Thank you for choosing to stay with us and the positive feedback. Your comments are important for us. Hope to see you soon!

10/10 Excellent

Stefan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely polite and helpful (especially Vic at the front desk). The area is quite, the rooms are clean, the beds - comfortable. There is a rich breakfast at the morning. Very recommend
Response from Front Desk on 7 Apr 2024
From our entire staff we would like to thank you for your kind words and taking time to leave a review. Our aim is to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. If you're ever in the Orange County or Hudson Valley area again we would love to have you stay with us again!

10/10 Excellent

Lauren

Stayed 4 nights in Mar 2024
Response from Front Desk on 21 Apr 2024
We truly appreciate you as our guest and we hope to see you again soon!

10/10 Excellent

Giulian

Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay, I recommend
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr 2024
Thank you for choosing to stay with us and the positive feedback. Your comments are important for us. Hope to see you soon!

2/10 Terrible

Cameron

Stayed 1 night in Mar 2024
Response from Front Desk on 21 Apr 2024
We are sorry to see you didn't enjoy your stay! Please don't let it deter you from visiting us again in the future!

8/10 Good

Kyle

Stayed 2 nights in Mar 2024
Response from Front Desk on 21 Apr 2024
Thank you for giving us such an awesome review score! We hope to see you soon!

10/10 Excellent

Trudi

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the friendliest, cleanest and fantastic hotels we have stayed at in. We will definitely put this in our future itineraries.
Stayed 1 night in Mar 2024
Response from Tru by Hilton on 18 Mar 2024
We appreciate your kind and uplifting words about our property. We hope to see you again!

10/10 Excellent

Kastina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern. Professional staff. Clean. Conveniently located.
Stayed 1 night in Mar 2024
Response from Tru by Hilton on 18 Mar 2024
A big thank you for your stay at our hotel. It is really delightful to see your feedback. Eagerly looking for your next visit!

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was amazed at the professional and excellent service we received when checking in & checking out. He was also extremely helpful assisting all the guess during the breakfast hour.
Stayed 1 night in Mar 2024
Response from Tru by Hilton on 15 Mar 2024
Dear Luis, I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and friendly staff. Recent upgrades and comfortable beds. Loved the welcome gift!
Stayed 1 night in Mar 2024
Response from Tru by Hilton on 12 Mar 2024
Thank you so much for your kind words. We are so pleased that you found us, a clean and friendly place to stay. We take real pride in this hotel and serving guests like you. We look forward to having you with us again soon.

4/10 Poor

Abraham

Business traveller
You can’t sleep with noises through the building and engine running outside
Stayed 1 night in Mar 2024
Response from Tru by Hilton on 13 Mar 2024
We truly apologize for the inconvenience caused to you. We will try our best to make improvements to avoid those types of issues from happening again.

10/10 Excellent

Isabella

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy
Stayed 1 night in Feb 2024
Response from FD on 4 Mar 2024
Thank you so much for your feedback! We are very pleased to hear you enjoyed your stay. Hope to see you again soon. Thank you for choosing Tru by Hilton.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff more than friendly always happy and great service
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 27 Feb 2024
Dear Jose,We thank you for your stay at our hotel. It is so kind of you to note your kind appreciation for our staff for their dedicated services. They have done promptly what is expected from them to satisfy an esteemed guest like you. It is our privilege to welcome guests like you and look forward to your next visit.Sincerely,Hotel Manager

10/10 Excellent

josephine

Stayed 2 nights in Feb 2024
Response from Hotel Manager on 25 Feb 2024
Dear Josephine ,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Amelia Renee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Amelia Renee,We are overjoyed to receive your 10-star rating! Thank you for staying at our hotel and taking the time to give us such good feedback. We work hard to ensure that our visitors have a good experience, and we're delighted that your stay exceeded your expectations. We hope to see you again in the future and provide you with another memorable stay. Thank you very much for your fantastic rating!Sincerely, Hotel Manager

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there was fantastic.
Stayed 3 nights in Feb 2024
Response from FD on 4 Mar 2024
Thank you so much for your feedback! We are very pleased to hear you enjoyed your stay. Hope to see you again soon. Thank you for choosing Tru by Hilton.

10/10 Excellent

robert

Stayed 1 night in Feb 2024
Response from Front Desk on 26 Mar 2024
It is delightful to see 5-star feedback. I hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. Thank you for taking the time to give us a rating. We look forward to seeing you again!

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Efrain,Thank you for your perfect 5 out of 5 rating! We're delighted to hear that you had a great stay with us. Your satisfaction is our priority, and we're thrilled that we could provide you with an enjoyable experience. We appreciate your feedback and hope to welcome you back again soon for another fantastic stay!Sincerely, Hotel Manager

8/10 Good

Josh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are a bit thin and you'll hear everything. The rooms and staff are really nice. Bring slippers. The floors are not carpeted and get dirty fast and are really cold. Other then those things nice place to stay. Also be aware if you have neighbors or not. We didnt and the alarm went off in the room at 5 am. Took 20 min for someone to come turn it off after i called the front desk.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Josh,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our rooms and staff nice. We apologize for the inconvenience caused by thin walls and noise from neighboring rooms. Your feedback regarding the floors and the alarm issue will be shared with our team for improvement. We appreciate your suggestion to bring slippers and will consider ways to address the floor cleanliness and temperature. We hope to have the opportunity to welcome you back again in the future and provide you with a more enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Jennifer, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best sleep ever! Breakfast was good, staff friendly.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Jenny,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you had the best sleep ever during your stay with us. We're also glad that you enjoyed the breakfast and found our staff friendly. Your satisfaction is our priority, and we're delighted that we could provide you with a great experience. We appreciate your feedback and hope to welcome you back again soon for another fantastic stay!Sincerely, Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 18 Feb 2024
Dear Guest,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Love !!
Stayed 1 night in Feb 2024
Response from tru on 14 Feb 2024
thank you. we appreciate that you took the time to write this review. hope to see you soon

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Amber,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Krystyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the staff is very friendly, breakfast was nice too.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Krystyna,Thank you for the perfect rating! We're delighted to hear that you found our hotel clean, had friendly staff, and enjoyed our breakfast offerings. Providing a comfortable and welcoming experience is our top priority, and we're thrilled that we met your expectations. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Damion

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Stay Ever
Best customer service I’ve ever had in my entire life. Thank you I’ll be back.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 4 Feb 2024
Dear Damion,Thanks for your valuable feedback. I’m so pleased you had a completely positive experience with us and enjoyed our services. We focus on providing a great guest experience, and I hope you will soon be able to stay with us again. Nothing means more to us than completely satisfying our guests. Please visit us again.Sincerely,Hotel Manager.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 1st time stay, will be back!
Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Katherine,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and we are pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Please visit us again.SincerelyHotel Manager

4/10 Poor

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 18 Jan 2024
Dear Gregory,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

10/10 Excellent

Maria Teresa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 10 Jan 2024
Dear Maria Teresa,We appreciate you visiting with us and leaving such a high rating. We are grateful that the majority of our overnight visitors are content with their choice to remain with us. When you return, we promise to continue offering the best possible service. We value feedback from our visitors above all else, so please accept our sincere gratitude for your awesome feedback. Please come back soon.Sincerely, Hotel Manager

2/10 Terrible

Alexei

Stayed 9 nights in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Alexei,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Lindsay,Thanks for stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again.Sincerely Hotel Manager