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Reviews of AxelBeach Miami South Beach – Adults Only

4 out of 5
AxelBeach Miami South Beach – Adults Only
1500 Collins Avenue, Miami Beach, FL

Reviews

7.8

Good

Rating 10 - Excellent. 417 out of 873 reviews" "
Rating 8 - Good. 176 out of 873 reviews" "
Rating 6 - Okay. 100 out of 873 reviews" "
Rating 4 - Poor. 78 out of 873 reviews" "
Rating 2 - Terrible. 102 out of 873 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Rick

Liked: Cleanliness
Disliked: Staff & service
Staff weren’t nice,
Stayed 2 nights in May 2024

10/10 Excellent

Janae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is impeccable for the prices. Room was clean and spacious. This was the second time I stayed here and I plan on going back.
Stayed 2 nights in Apr 2024
Response from Ahmad EL Makdah on 21 May 2024
Dear Janae, I want to personally thank you for taking the time to share your opinion with us. Your feedback is truly valuable and we appreciate it. We are thrilled to know that you stayed with us at AxelBeach Miami and we are confident that you had a wonderful time during your stay. Dear Oriana, I want to personally thank you for taking the time to share your opinion with us. Your feedback is truly valuable and we appreciate it. We are thrilled to know that you stayed with us at AxelBeach Miami and we are confident that you had an exceptional experience during your stay. At AxelBeach Miami, we are dedicated to providing our guests with the best possible service. Your feedback is a testament to our commitment to excellence and it is something that we take very seriously. We are confident that we have exceeded your expectations and we would be honored to have you stay with us again at any of our hotels around the world. Please feel free to contact us if you need any assistance or have any questions. Thank you again for your support and we look forward to your return. Best regards, Ahmad El Makdah Front Office Manager AxelBeach Miami Please feel free to contact us if you need any assistance or have any questions. Thank you again for your support and we look forward to seeing you soon. Best regards, Ahmad El Makdah Front Office Manager AxelBeach Miami

10/10 Excellent

David John

Liked: Cleanliness, staff & service, amenities
the reception staff were very helpful - only stayed one night due to flight cancellation. Pool area was nice, room decent, bathroom a little small so overall good for a short stay if you get a good deal
Stayed 1 night in May 2024
Response from Ahmad EL Makdah on 21 May 2024
Dear David, I want to personally thank you for taking the time to share your opinion with us. Your feedback is truly valuable and we appreciate it. We are thrilled to know that you stayed with us at AxelBeach Miami and we are confident that you had a wonderful time during your stay. Dear Oriana, I want to personally thank you for taking the time to share your opinion with us. Your feedback is truly valuable and we appreciate it. We are thrilled to know that you stayed with us at AxelBeach Miami and we are confident that you had an exceptional experience during your stay. At AxelBeach Miami, we are dedicated to providing our guests with the best possible service. Your feedback is a testament to our commitment to excellence and it is something that we take very seriously. We are confident that we have exceeded your expectations and we would be honored to have you stay with us again at any of our hotels around the world. Please feel free to contact us if you need any assistance or have any questions. Thank you again for your support and we look forward to your return. Best regards, Ahmad El Makdah Front Office Manager AxelBeach Miami Please feel free to contact us if you need any assistance or have any questions. Thank you again for your support and we look forward to seeing you soon. Best regards, Ahmad El Makdah Front Office Manager AxelBeach Miami

6/10 Okay

Tamara

Travelled with partner
Disliked: Property conditions & facilities
The staff was very nice and helpful. Our room was extremely small; however we were upgraded to a suite w/no cost. We requested a late check out due to flight time. They held our bags for us as we enjoyed the boardwalk until it was time to leave. Great customer service. Breakfast was good. The walking distance to the beach was perfect. Our bathroom had only 1 glass shower door which caused the bathroom to flood every time we showered. We were told all the bathrooms were the same. The shower floor needed to be re-caulked which made the floors look dingy. It wasn't clear the hotel was catered to the LGBTQ community as there were pics of men on men everywhere and flags all over the property which was not seen on the website. I have nothing against the LGBTQ community; however it would've been nice to know by viewing the website before booking. Overall we had a good time.
Stayed 3 nights in May 2024
Response from Ahmad EL Makdah on 21 May 2024
Dear Tamara, We would like to offer our sincerest apologies for the disappointing experience you had during your recent stay with us. We truly appreciate your feedback as it provides us with valuable insights that we can use to improve our services and ensure that all our guests feel comfortable and at home. Please rest assured that we take your concerns seriously and will do everything within our power to make sure that your next stay with us is nothing short of exceptional. We are eager to welcome you back and provide you with the high-quality service that you deserve. Best regards, Ahmad El Makdah Front Office Manager

6/10 Okay

Angela

Disliked: Property conditions & facilities
Rooms not what expected. From the pic it looks more appealing in reality poor
Stayed 2 nights in Feb 2024
Response from Ahmad EL Makdah on 9 May 2024
Dear Angela, we apologize that your experience with us was not up to your expectations. However, we appreciate your feedback as it helps us to improve our service and make sure that all our guests feel at home. Rest assured that we take your concerns seriously and we will do everything in our power to ensure that your next stay with us is nothing less than exceptional. We look forward to welcoming you back and providing you with the high-quality service that you deserve. Best regards, Ahmad El Makdah, Front Office Manager.

10/10 Excellent

Maximiliano, Everett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ahmad EL Makdah on 9 May 2024
Dear Maximiliano, I want to personally thank you for taking the time to share your opinion with us. Your feedback is truly valuable and we appreciate it. We are thrilled to know that you stayed with us at AxelBeach Miami and we are confident that you had a wonderful time during your stay. We are committed to providing exceptional service to all our guests and your positive feedback is a testament to our efforts. We would love to welcome you back to any of our hotels around the world and we are confident that your experience with us will be just as amazing as your last stay. Please feel free to contact us if you need any assistance or have any questions. Thank you again for your support and we look forward to seeing you soon. Best regards, Ahmad El Makdah Front Office Manager AxelBeach Miami

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ahmad EL Makdah on 2 May 2024
Dear Thomas, I want to personally thank you for taking the time to share your opinion with us. Your feedback is truly valuable and we appreciate it. We are thrilled to know that you stayed with us at AxelBeach Miami and we are confident that you had a wonderful time during your stay. We are committed to providing exceptional service to all our guests and your positive feedback is a testament to our efforts. We would love to welcome you back to any of our hotels around the world and we are confident that your experience with us will be just as amazing as your last stay. Please feel free to contact us if you need any assistance or have any questions. Thank you again for your support and we look forward to seeing you soon. Best regards, Ahmad El Makdah Front Office Manager AxelBeach Miami

10/10 Excellent

Thomas

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking on site but there is a parking garage less than 5 minutes walk up the block $20 for the day
Stayed 1 night in Apr 2024
Response from Ahmad EL Makdah on 2 May 2024
Dear Thomas, I want to personally thank you for taking the time to share your opinion with us. Your feedback is truly valuable and we appreciate it. We are thrilled to know that you stayed with us at AxelBeach Miami and we are confident that you had a wonderful time during your stay. We are committed to providing exceptional service to all our guests and your positive feedback is a testament to our efforts. We would love to welcome you back to any of our hotels around the world and we are confident that your experience with us will be just as amazing as your last stay. Please feel free to contact us if you need any assistance or have any questions. Thank you again for your support and we look forward to seeing you soon. Best regards, Ahmad El Makdah Front Office Manager AxelBeach Miami

8/10 Good

Salvador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property is really good located!
Stayed 1 night in Apr 2024
Response from Ahmad EL Makdah on 2 May 2024
Dear Salvador, I want to personally thank you for taking the time to share your opinion with us. Your feedback is truly valuable and we appreciate it. We are thrilled to know that you stayed with us at AxelBeach Miami and we are confident that you had a wonderful time during your stay. We are committed to providing exceptional service to all our guests and your positive feedback is a testament to our efforts. We would love to welcome you back to any of our hotels around the world and we are confident that your experience with us will be just as amazing as your last stay. Please feel free to contact us if you need any assistance or have any questions. Thank you again for your support and we look forward to seeing you soon. Best regards, Ahmad El Makdah Front Office Manager AxelBeach Miami

10/10 Excellent

Javell

Travelled with group
Liked: Amenities
My room was great and overlooked the pool with a balcony
Stayed 3 nights in Apr 2024
Response from Ahmad EL Makdah on 2 May 2024
Dear Javell, I want to personally thank you for taking the time to share your opinion with us. Your feedback is truly valuable and we appreciate it. We are thrilled to know that you stayed with us at AxelBeach Miami and we are confident that you had a wonderful time during your stay. We are committed to providing exceptional service to all our guests and your positive feedback is a testament to our efforts. We would love to welcome you back to any of our hotels around the world and we are confident that your experience with us will be just as amazing as your last stay. Please feel free to contact us if you need any assistance or have any questions. Thank you again for your support and we look forward to seeing you soon. Best regards, Ahmad El Makdah Front Office Manager AxelBeach Miami

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Feb 2024
Response from Ahmad EL Makdah on 22 Apr 2024
Dear Maria, I wanted to personally thank you for sharing your opinion with us. Your feedback is truly valuable to us and we appreciate the time you took to write to us. We are thrilled that you chose to stay with us at AxelBeach Miami and we are confident that you had an amazing time during your stay. We are committed to providing exceptional service to all our guests and your positive feedback is a testament to our efforts. We would love to welcome you back to any of our hotels around the world and we are confident that your experience with us will be just as amazing as your last stay. Please do not hesitate to reach out to us if you need any assistance or have any questions. Thank you again for your support and we look forward to seeing you soon. Best regards, Ahmad El Makdah Front Office Manager AxelBeach Miami

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 10/10 saved me from a terrible stay at Miami international.
Stayed 1 night in Apr 2024
Response from Ahmad EL Makdah on 16 Apr 2024
Dear Joshua, I want to personally thank you for sharing your thoughts with us. Your opinion is incredibly valuable to us and it means a lot that you took the time to do so. At AxelBeach Miami, we strive to provide the best possible experience for all our guests and your feedback helps us to achieve that goal. I'm glad to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back soon at any of our worldwide Axel Hotels. Please know that we are always here to assist you in any way we can, and we appreciate your support. Best regards, Ahmad El Makdah Front Office Manager, AxelBeach Miami

10/10 Excellent

Sean

Stayed 1 night in Mar 2024
Response from Ahmad EL Makdah on 10 Apr 2024
Dear Sean,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

8/10 Good

Patrick Kessler-Maxine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, hotel was clean, but a little run down…. I’ve stayed at other Axel hotel and this was definitely different than the rest.
Stayed 1 night in Jan 2024
Response from Ahmad EL Makdah on 10 Apr 2024
Dear Patrick,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

Ruben, Wilmington

Travelled with partner
Very friendly place.
Stayed 3 nights in Apr 2024
Response from Ahmad EL Makdah on 10 Apr 2024
Dear Ruben,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

Jonn

Liked: Cleanliness, staff & service, property conditions & facilities
I love everything...every detail I will definitely return and absolutely recommended!
Stayed 1 night in Mar 2024
Response from Ahmad EL Makdah on 2 Apr 2024
Dear John,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

8/10 Good

Shahar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roxana and rest of the staff are very welcoming.
Stayed 7 nights in Mar 2024
Response from Ahmad EL Makdah on 27 Mar 2024
Dear Shahar,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

Oscar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Jan 2024
Response from Ahmad EL Makdah on 27 Mar 2024
Dear Oscar,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

Raeqwon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ahmad EL Makdah on 27 Mar 2024
Dear Raeqwon ,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

LA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second visit for a 1 night, overnight stay for a cruise departure. Returned for the guest service and the feeling of inclusion. Secondly returned due to being centrally located near shops, bars and restaurants.
Stayed 1 night in Feb 2024
Response from Ahmad EL Makdah on 21 Mar 2024
Dear Guest ,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

rashad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place , very comfortable and kind . Will be returning
Stayed 1 night in Mar 2024
Response from Ahmad EL Makdah on 21 Mar 2024
Dear Rashad,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

8/10 Good

Rosalia

Travelled with partner
Liked: Staff & service, amenities
Everything was really good to be honest, rooms are fresh and clean, lobby confortable, and staff super nice, just a recommendation maybe renew the pool area could be good, and also the daily morning maintenance needs to improve, they did not even map.
Stayed 3 nights in Mar 2024
Response from Ahmad on 14 Mar 2024
Dear Rosalia,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really had a great time there, definitely booking agin wish I could have stayed longer.
Stayed 5 nights in Feb 2024
Response from Ahmad EL Makdah on 7 Mar 2024
Dear Troy,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Staff was very friendly. Will definitely be staying there next time I'm in south beach!
Stayed 3 nights in Feb 2024
Response from Ahmad EL Makdah on 29 Feb 2024
Dear Daniel,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Sonya was the highlight of our stay along with Sol and Evan. Overall all staff was excellent. Food was great! Pool was cold and could use an upgrade but we would definitely stay here again.
Stayed 6 nights in Feb 2024
Response from Ahmad EL Makdah on 25 Feb 2024
Dear Matthew ,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

6/10 Okay

Chad M

Travelled with group
Liked: Staff & service
The property was “ok” This was my second time staying there but I don’t think I’d stay again. The bathroom was inconveniently cramped and it was difficult to get ready in that space. The linens felt like they were beyond their life expectancy. The chairs at the pool area appeared dirty. There was rarely a time coming or going from the hotel that we weren’t greeted with clouds of cigarette smoke. Not one single issue alone made the stay unpleasant, rather it was a number of smaller, ongoing issues that will cause me to look and book elsewhere.
Stayed 4 nights in Feb 2024
Response from Ahmad EL Makdah on 25 Feb 2024
Dear Chad, we're sorry to hear that your experience was not entirely positive. Thank you for informing us of the issues you had during your stay so that we can improve the service. We always want all our guests feel as home. We hope to see you again. Regards, Ahmad El Makdah, Front Office Manager

6/10 Okay

Recoldemon

Liked: Staff & service, property conditions & facilities
The accomodation were good there was a loud fire alarm that went off in the middle of the night but no fire
Stayed 2 nights in Feb 2024
Response from Ahmad EL Makdah on 25 Feb 2024
Dear Guest, we're sorry to hear that your experience was not entirely positive. Thank you for informing us of the issues you had during your stay so that we can improve the service. We always want all our guests feel as home. We hope to see you again. Regards, Ahmad El Makdah, Front Office Manager

8/10 Good

zakir

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a thuper good time
Stayed 2 nights in Feb 2024
Response from Ahmad EL Makdah on 21 Feb 2024
Dear Zakir,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 1 night in Feb 2024
Response from Ahmad EL Makdah on 21 Feb 2024
Dear Tomas,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Ahmad EL Makdah on 21 Feb 2024
Dear Gregory,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

Meiling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel. Very close to everything. Instant fun vibes as soon as you walk in but wasn’t too loud. They have a pool, hot tub, restaurant, bar. everything you need
Stayed 3 nights in Feb 2024
Response from Ahmad EL Makdah on 21 Feb 2024
Dear Meiling,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ahmad on 15 Feb 2024
Dear Simon,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

8/10 Good

S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ahmad on 15 Feb 2024
Dear Guest,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

6/10 Okay

Madenia, Bethesda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ask that your room not to be above bar - heard music until 12 am. Very "adult"
Stayed 1 night in Feb 2024
Response from Ahmad EL Makdah on 15 Feb 2024
Dear Madenia, Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

Tyeesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an amazing stay everyone was very friendly and helpful.
Stayed 1 night in Feb 2024
Response from Ahmad EL Makdah on 15 Feb 2024
Dear Tyeesha,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

Govind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ahmad EL Makdah on 15 Feb 2024
Dear Givind,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

6/10 Okay

SAM

Disliked: Cleanliness
The housekeeping policy sucks. They don’t want to change the sheets daily and the bathroom was nasty the whole stay. Once I confronted the front desk they had sheets delivered to the room for us to change ourselves. Very unsanitary conditions
Stayed 5 nights in Feb 2024
Response from Ahmad EL Makdah on 7 Feb 2024
Dear Sam, we're sorry to hear that your experience was not entirely positive. Thank you for informing us of the issues you had during your stay so that we can improve the service. We always want all our guests feel as home. We hope to see you again. Regards, Ahmad El Makdah, Front Office Manager

2/10 Terrible

Hootan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Small room, barely room to even walk and pics not as presented, Mold in the bathroom etc., Bad smell, half open shower door, Rusty hinges and old doors, old cracked caulkings throughout, Old and outdated, Not friendly staff. Definitely Not anything to give any star!
Stayed 2 nights in Jan 2024
Response from Ahmad EL Makdah on 7 Feb 2024
Dear Hootan, we're sorry to hear that your experience was not entirely positive. Thank you for informing us of the issues you had during your stay so that we can improve the service. We always want all our guests feel as home. We hope to see you again. Regards, Ahmad El Makdah, Front Office Manager

6/10 Okay

Chad

Travelled with partner
Liked: Cleanliness, staff & service
Location is very close to Ocean Drive and the beach. Property is very friendly to all genders. However, the mattress left me struggling, the pillows fell flat, the room doors in the facility slam hard and did so until at least 2:30AM and the walls were quite thin. Could be a good stay for many things, but I would not recommend it for a good night's rest.
Stayed 1 night in Jan 2024
Response from Ahmad EL Makdah on 7 Feb 2024
Dear Chad, we're sorry to hear that your experience was not entirely positive. Thank you for informing us of the issues you had during your stay so that we can improve the service. We always want all our guests feel as home. We hope to see you again. Regards, Ahmad El Makdah, Front Office Manager

6/10 Okay

Erich

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are really unique; the hotel does ‘old school’ well with hardwood floors and art deco facade. The staff are responsive and nice, but the restaurant was, frankly, terrible. Breakfast was supposed to be included but was an extremely limited meal of scrambled eggs, beverages, and ONE mini croissant. Pretty meager. The pool and hot tub are really nice.
Stayed 2 nights in Feb 2024
Response from Ahmad EL Makdah on 7 Feb 2024
Dear Erich,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

Joni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercy was one of the best hotel workers I’ve ever came across from the Time we checked in to the time we checked out . Loved the room love the review from the hotel window wasn’t far from the beach at all great walking distance . Would most definitely recommend this place to my friends and will also stay again
Stayed 3 nights in Jan 2024
Response from Ahmad on 1 Feb 2024
Dear Joni,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!
Stayed 2 nights in Jan 2024
Response from Ahmad on 1 Feb 2024
Dear Warren,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

Jose

Stayed 1 night in Jan 2024
Response from Ahmad EL Makdah on 21 Mar 2024
Dear Jose ,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

Hiroshi

Liked: Cleanliness
Sightseeing area
Stayed 3 nights in Jan 2024
Response from Ahmad on 1 Feb 2024
Dear Hiroshi,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ahmad on 1 Feb 2024
Dear Hung,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

4/10 Poor

Cinthia

Stayed 1 night in Jan 2024
Response from Ahmad EL Makdah on 21 Mar 2024
Dear cinthia, we're sorry to hear that your experience was not entirely positive. Thank you for informing us of the issues you had during your stay so that we can improve the service. We always want all our guests feel as home. We hope to see you again. Regards, Ahmad El Makdah, Front Office Manage Hope see you soon next time. Have a great day.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly service. Great location. Walking distance to everything.
Response from Ahmad on 25 Jan 2024
Dear Virginia ,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

V

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Loved it and will return.
Stayed 1 night in Jan 2024
Response from Ahmad on 25 Jan 2024
Dear Guest,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

6/10 Okay

Ryan

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ahmad EL Makdah on 24 Jan 2024
Dear Ryan,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami

10/10 Excellent

chaozhi

Stayed 4 nights in Jan 2024
Response from Ahmad on 8 Feb 2024
Dear Chaozhi,Thank you so much for your opinion!! We really appreciate the time you gave us for your opinion. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks. Ahmad El Makdah Front office Manager- AxelBeach Miami