Lobby

Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
900 East Main Street, Meriden, CT

Reviews

7.4

Good

Rating 10 - Excellent. 299 out of 1001 reviews" "
Rating 8 - Good. 333 out of 1001 reviews" "
Rating 6 - Okay. 170 out of 1001 reviews" "
Rating 4 - Poor. 99 out of 1001 reviews" "
Rating 2 - Terrible. 100 out of 1001 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Nancy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We had to park in the back of the property the first night and it was run down. There was litter and old equipment next to the building. Also in the lobby, there was a continual squeal from the entrance. I asked about it when I checked in and the clerk said he was used to it and didn't notice it. However, as a guest I could barely think to hold a discussion because it was so annoying. The next day, I overheard another guest ask a different clerk about it and they gave a similar response that they didn't notice it.
Stayed 2 nights in May 2024
Response from Property Manager on 23 May 2024
Please accept our sincere apologies for the inconvenience caused during your stay with us. I will check with front desk regarding the issue you raised. Your business is very important to us and we hope to see you again.

2/10 Terrible

joshua

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Property Manager on 19 May 2024
Thank you for choosing to stay with us. We look forward to serving you again in the future

6/10 Okay

Jose, Hollywood

Liked: Staff & service, amenities
Disliked: Cleanliness
Not properly cleaned. The toilet was dirty and the shower had many long hairs. The staff was nice and overall the property was ok for a one night stay.
Stayed 1 night in May 2024
Response from Property Manager on 16 May 2024
Thank you for choosing to stay with us. We are very sorry to learn that you were unhappy during your recent stay. I have personally addressed this with our housekeeping staff. Your business is very important to us and we hope to see you again.

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness, staff & service
We stayed in a room with a King bed. The heater/ac couldn't be turned off, the power button was broken. The cabinet that the fridge was in was damaged likely due to the freezer needing to be de-iced. It wouldn't shut all the way because it was so frozen over. All of the doors slammed- including the bathroom in the room. Breakfast was scrambled eggs, sausage patties, juice from a juice dispenser, coffee from a coffee dispenser, waffle/pancake maker. No gluten free bread/batter/muffins available. I think there were mini cereals and yogurt.
Stayed 1 night in May 2024
Response from Property Manager on 14 May 2024
We are very sorry to learn that you were unhappy during your recent stay. I have personally addressed this with our housekeeping & kitchen staff. We have taken note of your valuable comments and fix the issues that you mentioned. we will look into those maintenance issues immediately.

8/10 Good

enie

Liked: Cleanliness, staff & service, amenities
The staff was very friendly
Stayed 2 nights in May 2024
Response from Property Manager on 13 May 2024
Thank you for choosing to stay with us and your appreciation on our staff. We look forward to serving you again in the future.

6/10 Okay

Amanda & George

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Property Manager on 11 May 2024
Thank you for choosing to stay with us. We look forward to serving you again in the future.

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service
Club music could be heard on the fourth floor and was problematic for creating a peaceful environment.
Stayed 2 nights in May 2024
Response from Property Manager on 7 May 2024
Thank you for your review, your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. Your business is very important to us and we hope to see you again.

4/10 Poor

Ariane

Stayed 2 nights in May 2024
Response from Property Manager on 7 May 2024
Thank you for choosing staying with us, We look forward to serving you again in the future.

6/10 Okay

Brian, Framingham

This was the norm for the surrounding hotels in the Meriden area and it was safe and efficiently run with an actual complimentary hot breakfast that was satisfying to eat. The others do not. The facility could use some updating but the price was right.
Stayed 1 night in May 2024
Response from Property Manager on 5 May 2024
Thank you so much for the fantastic review on our property, complimentary hot breakfast and sharing your experience in recent stay with us. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.

10/10 Excellent

Jean Martin

Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Property Manager on 5 May 2024
Thank you so much for giving High Rating and sharing your experience in recent stay with us. . We look forward to serving you again in the future.

8/10 Good

Jessie

Liked: Cleanliness, property conditions & facilities
Like
Stayed 1 night in Apr 2024
Response from Property Manager on 2 May 2024
Thank you for choosing to stay with us and your appreciation on our property. We look forward to serving you again in the future.

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean. Smelled wonderful. I am someone that tends to be cold all the time. The heat was set to 55 degrees and at 67. When I tried turning it up, it only gave me a message "AUX Heat On" and did not warm up. When waking up it was down to 65.
Stayed 1 night in Apr 2024
Response from Property Manager on 23 Apr 2024
Thank you for choosing to stay with us and appreciation on property. We apologies for the inconvenience caused during your stay with us. we will look into those maintenance issues immediately. Your business is very important to us and we hope to see you again.

10/10 Excellent

xin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Property Manager on 22 Apr 2024
Thank you for choosing to stay with us and giving high rating. Your business is very important to us and we hope to see you again.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Property Manager on 21 Apr 2024
Thank you so much for giving Five Star Rating and appreciation on our property. It is always a pleasure to receive positive feedback. We look forward to seeing you in the future.

10/10 Excellent

Jessie

Liked: Cleanliness, amenities
All
Stayed 1 night in Apr 2024
Response from Property Manager on 19 Apr 2024
Thank you so much for giving Five Star Rating. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We are very sorry to learn that regarding Elevator. While check-in if you proposed this, there was a chance to change the room to ground floor. We look forward to serving you again in the future.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, staff was friendly. Room was clean and comfortable and had every amenity of much more expensive hotels.
Stayed 1 night in Apr 2024
Response from Property Manager on 18 Apr 2024
Thank you so much for the fantastic review by giving High Rating and sharing your experience in recent stay with us, appreciation on staff and property. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future!

8/10 Good

janmarie

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Property Manager on 17 Apr 2024
Thank you for choosing to stay with us. We look forward to serving you again in the future.

8/10 Good

ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Manager on 13 Apr 2024
Thank you so much for giving High Rating and sharing your experience in recent stay with us. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Your business is very important to us and we hope to see you again.

10/10 Excellent

William

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Property Manager on 10 Apr 2024
Thank you so much for giving Five Rating. I will share your review with our Team. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.

8/10 Good

Ronald

Travelled with family
Well used property
Stayed 1 night in Apr 2024
Response from Property Manager on 6 Apr 2024
Thank you for choosing to stay with us. soon we are planning renovations at the property, We hope to see you again.

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Property Manager on 6 Apr 2024
Thank you so much for giving High Rating. We very much appreciate and value your feedback and will share it with our team. Your business is very important to us and we hope to see you again.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Manager on 6 Apr 2024
Thank you so much for giving High Rating. We very much appreciate and value your feedback and will share it with our team. Your business is very important to us and we hope to see you again.

10/10 Excellent

Roshaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it maybe add turkey sausages or chicken or beef no pork products and offer pancakes
Stayed 3 nights in Mar 2024
Response from Property Manager on 3 Apr 2024
Thank you so much for giving High Rating. I will share your review with our Team. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My entire stay was amazing.
Stayed 2 nights in Mar 2024
Response from Property Manager on 1 Apr 2024
Thank you so much for the Five Star Rating, fantastic review on Property and sharing your experience in recent stay with us. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.

8/10 Good

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Property Manager on 27 Mar 2024
Thank you for choosing to stay with us and giving high rating. Your business is very important to us and we hope to see you again.

4/10 Poor

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The water was freezing cold, no hot water when I went to shower. Staff at the desk was not pleasant and seemed not to care. The hotel smelled like pure weed and it states no smoking
Response from Property Manager on 25 Mar 2024
We apologies for the inconvenience caused during your stay with us. I have personally addressed this with our staff. Our property is “Non-Smoking” hotel, sometimes it happened from the Guests. We strictly follow our rules. Once we noticed we warned them immediately. We look forward to serving you again in the future.

8/10 Good

Alondra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Property Manager on 24 Mar 2024
Thank you for choosing to stay with us and giving high rating. Your business is very important to us and we hope to see you again.

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and good
Stayed 1 night in Mar 2024
Response from Property Manager on 19 Mar 2024
Thank you so much for giving Five Star Rating. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.

10/10 Excellent

Niuheva

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service, great breakfast and very well clean room.
Stayed 5 nights in Mar 2024
Response from Property Manager on 19 Mar 2024
Thank you so much for the fantastic review by giving Five Star Rating and appreciation on our Property. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good i recommend
Stayed 3 nights in Mar 2024
Response from Property Manager on 16 Mar 2024
Thank you for choosing to stay with us and five star rating. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024
Response from Property Manager on 6 Apr 2024
Thank you so much for giving High Rating. We very much appreciate and value your feedback and will share it with our team. Your business is very important to us and we hope to see you again.

10/10 Excellent

Cristina

Stayed 1 night in Mar 2024
Response from Property Manager on 3 Apr 2024
Thank you for choosing to stay with us and giving high rating. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Your business is very important to us and we hope to see you again.

6/10 Okay

Paulina

Liked: Staff & service
I could use an upgrade , the hall ways had a smell of cigarette, and around 3 am . There were some people walking by are where so loud .
Stayed 1 night in Mar 2024
Response from Property Manager on 12 Mar 2024
Thank you for choosing to stay with us. We apologies for the inconvenience caused during your stay with us. Our property is “Non-Smoking” hotel, sometimes it happened from the Guests. We strictly follow our rules. Once we noticed we warned them immediately. We look forward to serving you again in the future.

4/10 Poor

Henry

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like smoke, as did the whole hall. Price of replacement stickers on many things in room which believes me to think it's an unsafe and sketchy area. Not as clean and up to date as it should have been.
Stayed 1 night in Feb 2024
Response from Property Manager on 8 Mar 2024
Thank you for choosing to stay with us. We apologies for the inconvenience caused during your stay with us. I have personally addressed this with our housekeeping staff. Our property is “Non-Smoking” hotel, sometimes it happened from the Guests. We strictly follow our rules. Once we noticed we warned them immediately.

6/10 Okay

Lauren

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Property Manager on 26 Feb 2024
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was very good.
Stayed 1 night in Feb 2024
Response from Property Manager on 22 Feb 2024
Thank you so much giving Five Star Rating. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.

8/10 Good

nel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Few hotels offer a hot tub at a affordable price. Nice experience. Breakfast ok.
Stayed 1 night in Feb 2024
Response from Property Manager on 19 Feb 2024
Thank you for choosing to stay with us and giving High rating. Your business is very important to us and we hope to see you again!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish the room was more comfortable and clean. I got rashes all over my body, maybe they need to change the sheets or get a new mattress. Unexpected fees too was not hoping to spend at least $300 for 2 nights. And the room had a rotten moly smell. Overall, but never stay again at the hotel.
Stayed 2 nights in Feb 2024
Response from Property Manager on 19 Feb 2024
Thank you for choosing to stay with us. We apologies for the inconvenience caused during your stay with us. we will look into those maintenance issues immediately. I have personally addressed this with our housekeeping staff.

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Property Manager on 17 Feb 2024
Thank you so much for giving Ten Rating. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, room ready clean and comfortable.
Stayed 1 night in Feb 2024
Response from Property Manager on 17 Feb 2024
Thank you so much for the fantastic review by giving Five Star Rating. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.

8/10 Good

Daniela

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Property Manager on 17 Feb 2024
Thank you so much for giving High Star Rating. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.

4/10 Poor

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Property Manager on 17 Feb 2024
Thank you for choosing to stay with us. Your business is very important to us and we hope to see you again.

2/10 Terrible

Matthew

Stayed 5 nights in Feb 2024
Response from Property Manager on 13 Feb 2024
Please accept our sincere apologies for the inconvenience caused during your stay with us. We hope to see you again.

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Property Manager on 9 Feb 2024
Thank you so much for giving Ten Star Rating. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We are very sorry to learn that regarding Elevator. While check-in if you proposed this, there was a chance to change the room to ground floor. We look forward to serving you again in the future.

6/10 Okay

starrazsha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Property Manager on 23 Jan 2024
Thank you for choosing to stay with us and rating. Your business is very important to us and we hope to see you again.

10/10 Excellent

Genise D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Property Manager on 21 Jan 2024
Thank you so much for giving Five Star Rating. Your positive feedback is greatly appreciated. It helps in our continuous effort to make sure each and all guests stay is as enjoyable and comfortable as possible. We look forward to serving you again in the future.

4/10 Poor

Sean

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Not Great
The entire 3rd level corridor smelled like a Phish show. Other guests were very obviously blazing in their rooms. There was also little to no sound dampening for both interior and exterior noise, so you could hear noises from both the hallway and the street. Would not recommend.
Stayed 1 night in Jan 2024
Response from Property Manager on 17 Jan 2024
Please accept our sincere apologies for the inconvenience caused during your stay with us. I will share this with our team.

6/10 Okay

Verified traveller

Liked: Room comfort
Bed was comfortable no hot water for shower in the morning. Luke warm but initial smell on the floor was the smell of marijuana throughout the whole floor and elevator
Stayed 1 night in Jan 2024
Response from Property Manager on 17 Jan 2024
.Thank you for appreciation on our property. Please accept our sincere apologies for the inconvenience caused during your stay with us. I have personally addressed this with our housekeeping staff. Our property is “Non-Smoking” hotel, sometimes it happened from the Guests. We strictly follow our rules. Once we noticed we warned them immediately.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Property Manager on 13 Jan 2024
Thank you for choosing to stay with us and giving high star rating. Your business is very important to us and we hope to see you again!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the frig, microwave, free breakfast, iron/board, and hairdryer. The hotel is walkable to quite a few eateries, CVS and Walgreens. Easy access to the freeway. There is always lemon water, tea and coffee available by the front desk. Everyone is polite and friendly. I would stay there again.
Stayed 3 nights in Dec 2023
Response from Property Manager on 9 Jan 2024
Thank you so much for the fantastic review by giving High Rating, appreciation on property and sharing your experience in recent stay with us. Your feedback is greatly appreciated. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to serving you again in the future.