Free WiFi, bed sheets
Check availability

Reviews of Motel 6 Memphis, TN - East

2 out of 5
Motel 6 Memphis, TN - East
1585 Sycamore View Rd, Memphis, TN

Reviews

5.8
Rating 10 - Excellent. 128 out of 675 reviews" "
Rating 8 - Good. 138 out of 675 reviews" "
Rating 6 - Okay. 114 out of 675 reviews" "
Rating 4 - Poor. 87 out of 675 reviews" "
Rating 2 - Terrible. 208 out of 675 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

dee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 10 May 2024
Hi Dee, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Keisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everytime I stay it’s my number 1 go too
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2 May 2024
Thank you for the perfect rating!!Nancy Y.#Team6

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
They're all very kind
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2 May 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Keisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay I felt right at home
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Keisha,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

6/10 Okay

Christina

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Excellent friendly staff. Under new management. Super pet friendly but room was dirty and broken.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Christina,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Jackie

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Nancy Y. on 19 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Laura

Stayed 1 night in Mar 2024

8/10 Good

Cedric

Liked: Cleanliness, staff & service
Cable has bad reception
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 19 Mar 2024
Hi Cedric, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.Natalie #Team6

4/10 Poor

Brenda D.

Stayed 2 nights in Feb 2024

2/10 Terrible

Autumn

Disliked: Cleanliness, staff & service, property conditions & facilities
Didnt like at all rude employees dirty environment
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 19 Mar 2024
Hi Autumn, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

6/10 Okay

Autianna

Stayed 1 night in Mar 2024

10/10 Excellent

Jc

Liked: Staff & service, property conditions & facilities
Very clean and generous people great stay
Stayed 1 night in Feb 2024
Response from Nancy Y. on 5 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Brenda D.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The convenient and safe place to stay.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 5 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Nakia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With me being stress with this moving process and working and by the time I made it to Motel 6 I was so drained and even though they gave me a higher rate for a room she gave the opportunity to go and reserve my room online and I got a much cheaper room and it was very clean and smells clean and just the fact that I was able to go and kick my shoes off and relax right then, so great experience
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 26 Feb 2024
Hi NakiaThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

6/10 Okay

Terrance

Disliked: Staff & service
Front door not sealed, light and cold air enter room. No shampoo, no ash tray in smoking room.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 20 Feb 2024
Hi Terrance,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Zuhair

Stayed 1 night in Feb 2024
Response from Brand Experience Team on 22 Feb 2024
Hi Zuhair,Thank you for the excellent review! Maz K.#Team6

6/10 Okay

Justin

Disliked: Staff & service
.
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi Justin,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Nekita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Risa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nakitia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Jan 2024
Response from Nancy Y. on 16 Jan 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Caniece L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, the customer service was subpar. I asked for non-smoking and the room reeked of cigarettes. It got all in my clothes. I was not given a new room and it was dirty. I will never go back!
Stayed 2 nights in Dec 2023
Response from Nancy Y. on 16 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Terry

Liked: Staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Janice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Risa

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hill on 30 Dec 2023
Respected Guest, We really appreciate your stay. We are very thankful for your feedback. We hope to see you back in the future at Motel 6.

8/10 Good

Risa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hill on 30 Dec 2023
Respected Guest, We really appreciate your stay. We are very thankful for your feedback. We hope to see you back in the future at Motel 6.

8/10 Good

Betsy

Liked: Cleanliness, staff & service
The staff was very nice. They let dogs stay.
Stayed 2 nights in Dec 2023
Response from Hill on 30 Dec 2023
Respected Guest, We really appreciate your stay. We are very thankful for your feedback. We hope to see you back in the future at Motel 6.

2/10 Terrible

Leah

Travelled with pets, Travelled with partner
Really you get what you pay for. It was sketchy. The toilet rocked, there were patches in the wall that were terribly patched, the floors you could see someone else’s shoe marks on, the toilet seat was wet when I sat on it and the counters had streaks where they wiped it down but not very well. Staff was great. Bed was comfortable. Just really run down.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi Leah,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

8/10 Good

Nykki

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 6 nights in Dec 2023
Response from Hill on 30 Dec 2023
Respected Guest, We really appreciate your stay. We are very thankful for your feedback. We hope to see you back in the future at Motel 6.

2/10 Terrible

Jernatta

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hill on 18 Dec 2023
Respected Guest, We really appreciate your stay and we are also thankful for the feedback. We hope to see you back in the future.

4/10 Poor

Lori

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hill on 18 Dec 2023
Respected Guest, We really appreciate your stay and we are also thankful for the feedback. We hope to see you back in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude
The staff was incredibly rude. Wouldn't give me clean sheets after something got spilled on them. I work nights and stayed there almost 3 weeks before they kicked me out for not paying for the room by 11:00am... I paid at 11:06. I also wasn't able to pay after I got off work at 4am.. I had to wait till at least 8.
Stayed 1 night in Dec 2023
Response from Hill on 18 Dec 2023
Respected Guest, We really appreciate your stay. We are really sorry for your bad experience. We have allotted your case to specific department for the further investigation. We hope to see you back at Motel 6.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Hill on 18 Dec 2023
Respected Guest, We really appreciate your stay and we are also thankful for the feedback. We hope to see you back in the future.

10/10 Excellent

Lenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hill on 18 Dec 2023
Respected Guest, We really appreciate your stay and we are also thankful for the feedback. We hope to see you back in the future.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hill on 18 Dec 2023
Respected Guest, We really appreciate your stay and we are also thankful for the feedback. We hope to see you back in the future.

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hill on 18 Dec 2023
Respected Guest, We really appreciate your stay and we are also thankful for the feedback. We hope to see you back in the future.

2/10 Terrible

Shaunta

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hill on 18 Dec 2023
Respected Guest, We really appreciate your stay and we are also thankful for the feedback. We hope to see you back in the future.

2/10 Terrible

Miguel

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very happy with this stay
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Miguel,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Jade

Stayed 2 nights in Nov 2023
Response from Hill on 18 Dec 2023
Respected Guest, We really appreciate your stay and we are also thankful for the feedback. We hope to see you back in the future.

4/10 Poor

kim

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower still had hair on the shower wall. I had to kill a roach and the floors were not sweep. I had to relearn the room myself. The floor was hard to close and open.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the price!
Made an impromptu stay here during a cross country moving trip and spent the night. Motel was clean and although the motel looks a bit older, I was impressed with how updated the room was. Bathroom and bathroom sink have been updated and felt more like a newer hotel. Motel is conveniently located across from a McDonald's since the motel had no breakfast offerings in the morning. I wouldn't mind staying here again.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 14 Nov 2023
Hi Patricia,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really bad motel
Not clean bed, destroyed door, disgusting bathroom
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 14 Nov 2023
Hi Traveler,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

8/10 Good

James M

Stayed 1 night in Nov 2023
Response from Hill on 18 Dec 2023
Respected Guest, We really appreciate your stay and we are also thankful for the feedback. We hope to see you back in the future.

10/10 Excellent

James M

Stayed 1 night in Nov 2023
Response from Hill on 18 Dec 2023
Respected Guest, We really appreciate your stay and we are also thankful for the feedback. We hope to see you back in the future.

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room key didn't work but the guy came let me in
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 14 Nov 2023
Hi Darius,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

James M

Liked: Staff & service, property conditions & facilities, room comfort
It feels good to have my wife in a comfortable king size bed to relax,room is nice the linen needs to be better
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 14 Nov 2023
Hi James M, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

I'easha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Oct 2023
Response from Hill on 31 Oct 2023
Thank you so much for your feedback. We really appreciate your stay. We hope to see you back in the future at Motel 6.

10/10 Excellent

Jalen

Stayed 2 nights in Oct 2023
Response from Hill on 21 Oct 2023
Respected Guest,Thank you so much for your positive feedback. We hope to see you back in the future. We really appreciate your stay. We hope to see you back in the future.

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
On multiple stays, the staff will enter your room in the morning even if you are telling them that you do not need anything. Always put that safety lock on or they are going to barge right in. Also, don’t expect to get towels after housekeeping goes home. I needed towels one night and I was questioned about why I needed more towels after getting new towels that morning. I told them that I had used the towels and would like some fresh ones for that evening. I never did get those fresh towels. Still don’t understand why I was questioned about needing more towels. So, always put on the safety bolt & latch, and do not expect more than one set of towels a day.
Stayed 3 nights in Sep 2023
Response from Nancy Y. on 17 Oct 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value appropriate
Well maintained. Staff helpful and courteous. Cable T V. Needs attention. Screen viewing snowy
Stayed 3 nights in Oct 2023
Response from Nancy Y. on 17 Oct 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6