In-room safe, desk, iron/ironing board, free WiFi

Reviews of Extended Stay America Suites Memphis Germantown West

2.5 out of 5
Extended Stay America Suites Memphis Germantown West
6325 N Quail Hollow Rd, Memphis, TN

Reviews

7.0

Good

Rating 10 - Excellent. 253 out of 732 reviews" "
Rating 8 - Good. 152 out of 732 reviews" "
Rating 6 - Okay. 137 out of 732 reviews" "
Rating 4 - Poor. 86 out of 732 reviews" "
Rating 2 - Terrible. 104 out of 732 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked really small outside, however when you walk in it has plenty of space, had everything it advertised and more. My family loved it.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Dear Sandi, Thank you for your feedback of your stay in Extended Stay America! We're delighted to hear that you and your family enjoyed your stay with us and that our property exceeded your expectations. Providing a comfortable and spacious environment for our guests is important to us, and we're glad that you found everything as advertised and more. We appreciate your positive review and hope to welcome you and your family back for another enjoyable stay in the future!Sincerely,Hotel Management

10/10 Excellent

Yvette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked on expedia found at a great price reviews were great after searching hotels with awful reviews... was nice for a small get away clean kitchenette suite
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Dear Yvette, We sincerely thank you for taking the time to write a review about your recent stay with us at Extended Stay America. We are delighted to hear that you enjoyed your comfortable suite, the fully equipped kitchen, and the friendly hospitality provided by our staff. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. It is always a pleasure to host you, and we hope to see you again soon.Sincerely,Hotel Management

2/10 Terrible

Larry

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rep lied
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Dear Larry, Thank you for reviewing our hotel. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

6/10 Okay

mark

Business traveller
Liked: Staff & service
Disliked: Amenities
Staff was nice. Place was a little bit dirty. Room was comfortable. It was charged an undisclosed fee for $17 and then told that it was an Expedia charge. Will be following up. Not the rate negotiated.
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Dear Mark, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

6/10 Okay

Latasha L

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I would stay again
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Dear Latasha L, We appreciate your feedback and are glad to hear you had a positive experience. Your satisfaction is important to us, and we're delighted to know you will stay again. We look forward to welcoming you back in the future for another enjoyable visit. Thank you for choosing us, and we hope to see you soon!Sincerely,Hotel Management

2/10 Terrible

Kristen

Stayed 1 night in Mar 2024

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location
Stayed 3 nights in Mar 2024

10/10 Excellent

Stephon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Hotel Management on 14 Mar 2024
Dear Stephon, Thank you for your positive feedback! We're delighted to hear that you experienced great service at Extended Stay America. Providing exceptional service is our top priority, and we're thrilled that we could meet your expectations. We appreciate your kind words and look forward to welcoming you again soon!Sincerely,Hotel Management

2/10 Terrible

??

Stayed 1 night in Mar 2024

6/10 Okay

Kalan

Stayed 1 night in Feb 2024

6/10 Okay

Marcus

Disliked: Cleanliness
Place to crash while my dog had surgery
I needed a place to stay while my dog underwent surgery nearby until we got the all clear at her checkup the following day. The hotel room was more than reasonably priced, and the pet fee was minimal. When i checked in to the hotel, the receptionist said something about me being lucky and housekeeping, but I admittedly wasn't really listening. The room was huge compared to what i was expecting, photos usually make everything look bigger, but not in this case. Bed was made an appeared clean, nothing during my stay ever made me feel otherwise. The floor in the kitchen had some dried food spillage on it, and the carpet looked like it had seen some stuff. The latter didn't bother me much as I don't go barefoot in hotels anyway. The biggest complaints revolved around 2 things. There was almost a constant smell of marijuana coming from somewhere, and my towels were all unusable. Three of them had hair all over them, folded up, and everywhere. The fourth had something pink stuck to it that looked like it might have been hard candy, and the fabric was more yellow than white. I just used the hand towels as those were clean. The staff and other guests were all very friendly and polite. Hotel seemed to be in a really nice part of town, and the area felt safe. This place seems to have the potential to be so much better. Left disappointed, but i imagine i paid what it was worth. The best news was surgery was a success.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 22 Feb 2024
Dear Marcus, Thank you for choosing us and for posting your comments. We appreciate your feedback and are pleased to hear that your dog's surgery went well. However, we regret any inconvenience you faced during your stay. Your comments about the cleanliness and odor have been noted, and we apologize for falling short of expectations. We'll address these concerns with our team to ensure improvements. Despite the challenges, we're glad you found the staff friendly. Thank you for sharing your experience, and we hope to have the opportunity to provide you with an improved stay in the future.Sincerely,Hotel Management

10/10 Excellent

Stephon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Feb 2024
Response from Hotel Management on 20 Feb 2024
Dear Stephon, On behalf of our entire team, thank you for posting such fantastic feedback about Extended Stay America! We are delighted that you thoroughly enjoyed your stay. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management

6/10 Okay

Samantha

Liked: Staff & service
Stayed 4 nights in Feb 2024

8/10 Good

James

Liked: Staff & service
Just keep expectations realistic and you'll be ok
The room was ok. The facility was ok. The breakfast shouldn't even be called that. You're lucky if you get a granola bar. You might find an oatmeal packet, but that was the extent of it. The overall cleaniness was above average but could be better. The bed should have been thrown away years ago. If you keep your expectations in check, realizing that you didn't pay as much as some other places so you shouldn't things expect things the same as other places, you'll be happy...and we were.
Stayed 1 night in Feb 2024

10/10 Excellent

Talyia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved everything! Even the refrigerator was very clean!
Stayed 1 night in Feb 2024
Response from Hotel Management on 4 Feb 2024
Dear Talyia, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that the cleanliness made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

10/10 Excellent

John

Liked: Amenities
Breakfast was gone by 8am No OATMEAL Or GRiTS!!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Stephon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 4 nights in Jan 2024
Response from Hotel Management on 29 Jan 2024
Dear Stephon, Thank you for reviewing your stay and for the generous words about our clean and well-maintained property. We are happy for your overall positive stay. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

10/10 Excellent

Robert, yonkers

Liked: Staff & service
If you staying for a night is a great spot. Elevator floor was dirty. But I would stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Stephon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Always great stay
Stayed 3 nights in Jan 2024
Response from Hotel Management on 23 Jan 2024
Dear Stephon, Thank you for re-choosing Extended Stay America. It is glad to know you had a good stay with an excellent staff and a clean and comfortable room at a perfect location. Please visit us another time for another enjoyable experience.Sincerely,Hotel Management

10/10 Excellent

Bethany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed
This was the 1st time that I have ever stayed in an Extended Stay America room. Im an allied healthcare traveler, and I do believe Ill be staying at this hotel every week from now on.
Stayed 2 nights in Jan 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s always quiet and amazon
Stayed 2 nights in Jan 2024
Response from Hotel Management on 17 Jan 2024
Dear Courtney, Thank you for your fantastic review! We're delighted you had a great time at Extended Stay America. Our team always strives for excellence, and we're thrilled that you appreciated our peaceful environment and enjoyed your stay. Your positive feedback motivates us and lets us know we're on the right track. We look forward to welcoming you back for another exceptional experience.Sincerely,Hotel Management

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nowhere Will Treat You Better Than Here!!
The hospitality from the employees at this location was above and beyond! They did far more than they had to and were genuinely compassionate, kind people!
Stayed 2 nights in Jan 2024

10/10 Excellent

Samantha

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place! Ill definitely be returning! Ms. Debora is so sweet and helpful! Always get greeyed when you walk in the door!
Stayed 2 nights in Jan 2024
Response from Hotel Management on 12 Jan 2024
Dear Samantha, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Samantha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place ❤️ cohldnt have asked for a better experience!
Stayed 2 nights in Jan 2024

4/10 Poor

Darren

Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024

2/10 Terrible

Chris

Stayed 1 night in Jan 2024

10/10 Excellent

Iesha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nakita and Flora made my stay at this location very easy and comfortable. I definitely recommend for individuals and families. I will be back to visit in the future.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 10 Jan 2024
Dear Iesha, Thank you for choosing Extended Stay America for your visit. We are glad you were pleased with your overall stay, particularly services offered by Nakita and Flora. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk worker was very nice and helpful. I just wish you all will have better breakfast food
Stayed 1 night in Jan 2024

10/10 Excellent

Sherron

Travelled with family
Liked: Amenities
Front Desk worker Nakita was so sweet and helpful.
Stayed 1 night in Jan 2024
Response from Hotel Management on 10 Jan 2024
Dear Sherron, Thank you for choosing Extended Stay America for your visit. We are glad you were pleased with your overall stay, particularly the services offered by front Desk worker Nakita. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

2/10 Terrible

Deborah

Stayed 1 night in Dec 2023

10/10 Excellent

Samantha

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly I said I’d never go to another extended stay after the way I was treated at the last one the one in Cordova off Germantown Pkwy and Dexter Rd. They were overly rude and just nasty to me when I stayed there for two weeks and paying that amount of money you would think they could be somewhat nice but I will never go back there but decided to give the one off Poplar Ave (Germantown West) a try and they go above and beyond they are always nice and smiling and greet you. Anything you need or need help with they gladly do anything in their power to help you to make sure your stay is a great one. Especially the guy that is the manager and Debora! I can’t say enough good things about this place.
Stayed 4 nights in Dec 2023

10/10 Excellent

Stephon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Dec 2023
Response from Hotel Management on 27 Dec 2023
Dear Stephon, Thank you for staying at Extended Stay America and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Sincerely,Hotel Management

10/10 Excellent

Stephon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Dec 2023

6/10 Okay

Katie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff were wonderful. We came in late and the front desk was friendly and very helpful. Each time we met staff they were friendly. Unfortunate the building and rooms need help. The bathroom had mold on the shower curtain and on the ceiling. Some of the bedding had hair on, which left me wondering hair that got stuck on in the wash (which is very possibe) or was the bedding not changed. Great location in Germantown. Many places to go very close.
Stayed 3 nights in Nov 2023
Response from Hotel Management on 8 Dec 2023
Dear Katie, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. We apologize for any housekeeping issues with your room. Our hotel's cleanliness is a crucial priority, so we regret that this was your experience. Thank you for choosing us. We hope to welcome you again soon.Sincerely,Hotel Management

2/10 Terrible

Sherman L

Stayed 5 nights in Nov 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Just fine for the price. Kitchen is a plus. Give De’borah a raise she’s great.
Stayed 1 night in Nov 2023
Response from Hotel Management on 23 Nov 2023
Dear Alison, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case, too. Your words of appreciation for De’borah will be shared with the staff for encouragement. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management

2/10 Terrible

Maria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The sheets in my room were completely dirty with dog hair and muddy dog paws on the inside touching the bed. It seemed like the pools cleaning only flipped the sheets inside out for the next guests (me). The floors were sticky, and there was dog poop on the hallway. Despite all these gross things, the front desk ladies were awesome
Stayed 1 night in Nov 2023
Response from Hotel Management on 21 Nov 2023
Dear Maria, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for your suite not being up to your expectations and for any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping team so these issues do not happen again. Thank you again for your candid feedback. We hope you will allow us to make this up to you during your future stay.Sincerely,Hotel Management

2/10 Terrible

Gerald

Travelled with partner
The staff was helpful. Negative things were breakfast, cleanliness and noise from next door
Stayed 2 nights in Nov 2023
Response from Hotel Management on 14 Nov 2023
Dear Gerald, Thank you for sharing your feedback. We're glad our staff was helpful during your stay. We understand the importance of a satisfying breakfast, cleanliness, and a peaceful environment. We'll take your comments into consideration as we continuously work to enhance our services. If your future travels bring you back to the area, we hope to have the opportunity to provide an improved experience for you.Sincerely,Hotel Management

10/10 Excellent

Cyndie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs new bedding
Stayed 1 night in Nov 2023

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Nov 2023
Response from Hotel Management on 13 Nov 2023
Dear Courtney, Thank you for sharing your experience. We are thrilled to hear your experience at Extended Stay America was great! Our team strives to provide excellent service, and we're delighted to know we met your expectations. We appreciate your patronage and hope to welcome you back for another wonderful stay.Sincerely,Hotel Management

10/10 Excellent

Robin

Stayed 1 night in Nov 2023

10/10 Excellent

Karmen

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Robin

Business traveller
Liked: Staff & service, property conditions & facilities
Staff is amazing
Stayed 3 nights in Oct 2023

4/10 Poor

Clayton

Disliked: Room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Stephon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great people and great service
Stayed 4 nights in Sep 2023
Response from Hotel Management on 5 Oct 2023
Dear Stephon, It was a pleasure to read your fantastic review of Extended Stay America. We strive to give our guests outstanding hospitality, and your compliments for the staff's efforts are appreciated. Thank you, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

6/10 Okay

Tam

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice looking property and nice area. Well it was an interesting stay. Got into the room and the fire alarm went off, repeatedly for several minutes - oh did I mention it was the only room in the hotel where the smoke alarm was going off? Had just arrived, and do not smoke!!! Reported to the night duty desk (6pm) and he came in without knocking and got it turned off. (some sort of code entered into the smoke alarm???) Only a few channels would work on the TV. Was a double bed not a queen bed. Assistant mgr called, and said he would comp room for all the trouble and said to speak with him at 7 AM next morning. I did. He comped $40 of the total bill. I ask him why he did not comp the entire amount as promised-- Oh the system will not let me do it. Hmm, Very odd.
Stayed 1 night in Sep 2023
Response from Hotel Management on 5 Oct 2023
Dear Tam, Thank you for reviewing our hotel. It is nice you had a pleasant stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

6/10 Okay

Dennis

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man who checked me in Deandre was very nice.
Stayed 1 night in Sep 2023