Located in Al Hajlah neighborhood, Hotel Pullman ZamZam Makkah is connected to a shopping center. Notable landmarks in the area include Great Mosque of Makkah and Kaaba.
Luxury eco-certified hotel near Great Mosque of Makkah
Abraj Al-Bait Towers and Kaaba are located near Hotel Pullman ZamZam Makkah, which provides a shopping mall on site, a coffee shop/cafe, and a library. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and conference space.
You'll also enjoy the following perks during your stay:
Limo/town car service, buffet breakfast (surcharge) and valet parking (surcharge)
A lift, luggage storage and free newspapers
Concierge services, a 24-hour front desk and meeting rooms
Guest reviews give good marks for the location
Room features
All 1315 rooms include comforts such as 24-hour room service and premium bedding, in addition to perks like air conditioning and separate sitting areas. Guests reviews say good things about the clean rooms at the property.
Extra conveniences in all rooms include:
Recycling, LED light bulbs and eco-friendly cleaning products
Bathrooms with eco-friendly toiletries and baths or showers
Separate sitting areas, separate dining areas and free infant beds
Awards and affiliations
Eco-certified property This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
Languages
Arabic, English, French, Hindi, Indonesian
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Limo/town car service
Valet parking on site (SAR 400 per day)
Food and drink
Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 90 per person
2 restaurants
A coffee shop/cafe
Snack bar/deli
Restaurants on site
Al Yasmine
Al Zahra
Tea Garden
Things to do
Library
Shopping centre
Family friendly
Free cot
Laundry facilities
Rollaway/extra bed (surcharge)
Separate in-room dining area
Snack bar/deli
Conveniences
24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Change of bedsheets on request
Change of towels on request
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Business services
1,076 square feet of conference space
Computer station
Meeting rooms
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
More
33 floors
Annual offsets purchased for at least 10% of carbon footprint
Art Deco architecture
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Building
Built in 2005
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Room amenities
Bedroom
Blackout drapes
Egyptian-cotton sheets
Free cot
Hypo-allergenic bedding
Rollaway/extra bed (surcharge)
Select Comfort mattress
Bathroom
Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Towels
Entertainment
Flat-screen TV with premium satellite channels
Food and drink
24-hour room service
Minibar
Separate dining area
More
Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Connecting rooms available
Desk
Eco-friendly cleaning products available
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board on request
LED lighting
Mobile key entry
Recycling
Safe
Separate sitting area
Water-efficient showers
Policies
Check-in
Early check-in subject to availability
Contactless check-in and check-out are available
Check-out
Contactless check-out
Late check-out subject to availability
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Renovations and closures
The property will be renovating from July 19 2023 to July 15 2025 (completion date subject to change). The following areas are affected:
Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Free cots are available on request at the property
Payment types at the property
Important information
Optional extras
Fee for buffet breakfast: approximately SAR 90 per person
Valet parking fee: SAR 400 per day
Early check-in fee: SAR 400 (subject to availability)
Late check-out fee: SAR 400 (subject to availability)
Rollaway bed fee: SAR 400.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served or permitted at this property
Property is also known as
Hotel Pullman ZamZam Makkah
Hotel Pullman ZamZam Makkah Mecca
Pullman Makkah Hotel
Pullman ZamZam Hotel
Pullman ZamZam Makkah
Pullman ZamZam Makkah Mecca
ZamZam Makkah Hotel
ZamZam Pullman
ZamZam Pullman Hotel
ZamZam Pullman Makkah Hotel
Pullman Zamzam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel
Hotel Pullman ZamZam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel Makkah
Frequently asked questions
Is Hotel Pullman ZamZam Makkah pet-friendly?
No, pets are not allowed at this property.
Hotel Pullman ZamZam Makkah Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 312 out of 1003 reviews" "
10 - Excellent
312
Rating 8 - Good. 235 out of 1003 reviews" "
8 - Good
235
Rating 6 - Okay. 169 out of 1003 reviews" "
6 - Okay
169
Rating 4 - Poor. 122 out of 1003 reviews" "
4 - Poor
122
Rating 2 - Terrible. 165 out of 1003 reviews" "
2 - Terrible
165
6.8/10
Cleanliness
7.2/10
Staff & service
6.4/10
Amenities
6.6/10
Property conditions & facilities
6.6/10
Eco-friendliness
Reviews
10/10 Excellent
Aleem
Travelled with family, Travelled with family and small children
The hotel staff is a big assett and the current staff goes above and beyond towards helping out with customers issues.
Kudos to the reception and the Egyptian manager who provided all flexibility in ensuring the dietary issues one may have.
I will certainly look forward to doing business in future and to refer others.
Definitely very close to Haram and that is the only good thing about the Hotel.
The rooms are shabby and the staff are not so efficient.The reception queue is always long.on arrival at the hotel I first waited for some one to bring a trolley to me for my luggage, to be brought in but no one gave me any attention hence not only brought my luggage in but also had to bring it up to my room.I was there for a day to perform umrah and attend a Nikah ceremony of my husband’s nephew which we did hence I assume it was served the purpose.
Check in was terrible. Took several minutes to get checked in as it was so busy and unorganised. There were heaps of people waiting by the reception. Staff were not helpful at all. We were not even taken to our room, they just handed the key card and made us make our own way to the room along with us carrying our own luggages. I would not consider this a 5 star establishment at all. We were given no information about breakfast or Wi-Fi. Furthermore, the location and getting into the hotel required 2 lifts of which both taken roughly 20-30 mins to allow yourself back into the hotel as the clock tower is so busy. Meaning the lifts take forever and stop at every floor till you can even make it back to your hotel let alone your room. We were put on the 22nd floor which is the top when i specifically requested a low floor with a baby. An extremely unorganised and manic hotel. Was a very negative experience and did not feel 5 star whatsoever. The phone didn’t work in the room which meant there was so room service help whatsoever. Hardly any clean towels or toiletries given. Overall unhelpful staff and far too busy to be a decent business. I would give this hotel a miss.