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Reviews of Holiday Inn Express Lewiston, an IHG Hotel

2.5 out of 5
Holiday Inn Express Lewiston, an IHG Hotel
2425 Nez Perce Drive, Lewiston, ID

Reviews

8.8

Excellent

Rating 10 - Excellent. 470 out of 795 reviews" "
Rating 8 - Good. 201 out of 795 reviews" "
Rating 6 - Okay. 78 out of 795 reviews" "
Rating 4 - Poor. 29 out of 795 reviews" "
Rating 2 - Terrible. 17 out of 795 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, Puyallup

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and staff was nice. Room and area was clean. Did use the breakfast time and it was fine.
Stayed 1 night in May 2024

8/10 Good

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the small pool, Appreciated it was indoors.
Stayed 1 night in Apr 2024
Response from Hotel Staff on 3 May 2024
Lindsey - Thank you for taking the time to provide your feedback on Expedia. We understand that the pool is smaller, but hopefully everyone enjoyed it! We look forward to serving you again soon! Sincerely, Brian Palmer General Manager

10/10 Excellent

Yiqin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Staff on 3 May 2024
Yiqin - Thank you for letting us know how your stay was! We are delighted to hear that you had a good time. We look forward to hosting you again soon. Sincerely, Brian Palmer General Manager

8/10 Good

Tucker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Staff on 16 Apr 2024
Thank you for letting us know how your stay was! We are delighted to hear that you had a good time. We look forward to hosting you again soon. Sincerely, Brian Palmer General Manager

10/10 Excellent

Gary

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here a number of times. The staff are dog lovers and have come to know me and my dog quite well. They give him hugs and get kisses and warm fuzzies in return. We are well taken care of here.
Stayed 1 night in Apr 2024
Response from Hotel Staff on 11 Apr 2024
Thank you for taking the time out of your day to let us know how your recent stay went! I'm delighted to hear that you experienced the guest service levels all of our staff strive to provide. We certainly look forward to seeing you again next time you are in the area! Give your Dog some loves for us!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel mattress I have experienced. May be due to the recent remodel and upgrades. Good breakfast. Everything was great and will stay there again.
Stayed 2 nights in Mar 2024
Response from Hotel Staff on 2 Apr 2024
Chris- Thank you for your feedback. We look forward to hosting you next time!! Winter BestGuest Services Manager

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Hotel Staff on 1 Apr 2024
Alma - Thanks for staying with us! We look forward to hosting you again next time you're in the area!

10/10 Excellent

Scott, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
It was great as usual.
Stayed 1 night in Mar 2024
Response from Hotel Staff on 21 Mar 2024
Scott - Thank you for your comments! See you next time!

10/10 Excellent

Frank, Sagle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff.
Stayed 1 night in Mar 2024
Response from Hotel Staff on 16 Mar 2024
Frank - Thank you for letting us know how your stay was! We are delighted to see that you had a good time. We look forward to hosting you again soon.Sincerely, Brian Palmer General Manager

10/10 Excellent

Jenica

Travelled with family and small children
It was really clean, the pool had a great view and was very quiet. Breakfast on the weekends should start earlier than 7:00, especially since there are a lot of sports teams that stay there
Stayed 1 night in Mar 2024
Response from Winter Best on 11 Mar 2024
Dear Valued Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Holiday Inn Express Lewiston. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Holiday Inn Express Lewiston and We are looking forward to being able to host you again soon. Sincerely, Winter BestGuest Services ManagerHoliday Inn Express- Lewistonwbest@hielewiston.com

10/10 Excellent

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful!
Stayed 2 nights in Mar 2024
Response from Hotel Staff on 6 Mar 2024
I'm thrilled to hear that you so thoroughly enjoyed your recent stay with us! Feedback and comments like yours help energize our staff into providing the world-class service expected of an IHG property. Whenever your travel plans bring you back to the area, we look forward to seeing you again!

10/10 Excellent

Mandy

Travelled with family
Liked: Amenities, property conditions & facilities
It was nice and comfortable.
Stayed 1 night in Mar 2024
Response from Hotel Staff on 6 Mar 2024
I'm thrilled to hear that you so thoroughly enjoyed your recent stay with us! Feedback and comments like yours help energize our staff into providing the world-class service expected of an IHG property. Whenever your travel plans bring you back to the area, we look forward to seeing you again!

10/10 Excellent

Hillary

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel! Super clean and great breakfast!
Stayed 1 night in Feb 2024
Response from Hotel Staff on 26 Feb 2024
Hillary - Thank you for choosing the Holiday Inn Express Lewiston for your recent travels to the LC Valley. Commitment to service and guest satisfaction is a main focus and we are delighted to see you enjoyed your stay. Thank you again for taking the time to provide your feedback on Expedia and we look forward to serving you again soon!

10/10 Excellent

Connie

Stayed 1 night in Feb 2024
Response from Hotel Staff on 21 Mar 2024
Connie - Thanks for staying with us! We look forward to hosting you again soon.

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and very quiet! Good breakfast
Stayed 1 night in Jan 2024
Response from Amanda on 29 Jan 2024
Thank you for the time you took to submit this review. I am glad that you enjoyed your stay.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the room are nicely upgraded and decorated, clean and comfortable. We would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Hotel Staff on 18 Jan 2024
Linda - Thank you for your comments! We love the remodeled look. We look forward to hosting you again soon! Stay Warm!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Well kept.
Stayed 1 night in Jan 2024
Response from Hotel Staff on 10 Jan 2024
Greg - Thank you for your comments! We look forward to hosting you again soon.

6/10 Okay

Michael

Travelled with family
Response from Hotel Staff on 22 Feb 2024
Michael - Thank you for letting us know how your stay was! We are delighted to hear that you had a good time. We look forward to hosting you again soon. Sincerely, Brian Palmer General Manager

8/10 Good

mason

Stayed 1 night in Dec 2023
Response from Hotel Staff on 19 Jan 2024
mason - Thank you again for taking the time to provide your rating on Expedia and we look forward to serving you again soon! Sincerely, Brian Palmer General Manager

10/10 Excellent

Travis, Grangeville

Stayed 1 night in Dec 2023
Response from Hotel Staff on 1 Jan 2024
Travis - Thank you for choosing the Holiday Inn Express Lewiston for your recent travels to the LC Valley. Commitment to service and guest satisfaction is a main focus and we are delighted to see you enjoyed your stay. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely, Brian Palmer General Manager

10/10 Excellent

Christin, Spokane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Staff on 28 Dec 2023
Christin - Thank you for your rating! Have a great day. We look forward to hosting you next time.

4/10 Poor

Jarrod

Liked: Cleanliness, property conditions & facilities, room comfort
Computer Issues
Check in took 40 minutes due to the computer having connectivity issues. It was late and we were very tired and ready for bed. It was pretty disappointing having to stand in the lobby that long waiting for our room.
Stayed 1 night in Dec 2023
Response from Amanda S. on 18 Dec 2023
I am sorry that this happened. I hope that you ae willing to stay with us in the future.

10/10 Excellent

Debbie

Stayed 1 night in Dec 2023
Response from Hotel Staff on 1 Jan 2024
Debbie - Thank you for choosing the Holiday Inn Express Lewiston for your recent travels to the LC Valley. Commitment to service and guest satisfaction is a main focus and we are delighted to see you enjoyed your stay. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely, Brian Palmer General Manager

10/10 Excellent

Tanya

Stayed 1 night in Nov 2023
Response from Hotel Staff on 12 Dec 2023
Tanya - Thank you for staying with us! We look forward to hosting you again soon!Vickie BerlinGuest Services

10/10 Excellent

Bob

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Hotel Staff on 8 Nov 2023
Thank you for staying with us! We look forward to seeing you next time.

10/10 Excellent

Peggy

Travelled with family
Very nice good breakfast bar
Stayed 2 nights in Oct 2023
Response from Hotel Staff on 8 Nov 2023
Thank you for staying with us! We love our breakfast bar and glad to hear you did too! We look forward to seeing you next time.

6/10 Okay

Keith

Travelled with family
Liked: Cleanliness, staff & service
For the price the rooms were way too small. It is at the age where things are starting to wear out. Not enough room in eating area and coffee runs out pretty quickly. The Elliptical was not working right. Although there is a pool, there is no hot tub. The beds were good and the employees were friendly and helpful - just a lack of space in the room.
Stayed 3 nights in Oct 2023
Response from Amanda S. on 30 Oct 2023
Tank you for taking the time to write this review. I am sorry that it seems like everything was not working. I hope we can have you stay with us again soon.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Oct 2023
Response from Amanda S. on 30 Oct 2023
Thank you for taking the time to do this review. I am glad to hear that you had a great stay. Hope to see you again soon.

6/10 Okay

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Oct 2023
Response from Amanda S. on 30 Oct 2023
Thank you for the review. I hope that we can have you stay with us again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Staff on 17 Oct 2023
Michelle - Thank you for your feedback! We hope to be able to host you again soon.Thank you,Vickie

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place!
A gorgeous place to stay. The hotel has a view of the city and huge snake river below. Best advantage is having a great restaurant right next door! Excellent place to stay in Lewiston, Idaho.
Stayed 1 night in Oct 2023
Response from Hotel Staff on 16 Oct 2023
Joan - Thank you so much for your comments! We Love our view and are glad that you got to enjoy it! We look forward to seeing you again soon!Thank you,Vickie

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, I would recommend the mountain view side, it has a great view of the town and river from high a top a hill. The room we stayed in had a balcony which was nice and as a bonus we even saw two whitetail deer.
Stayed 1 night in Oct 2023
Response from Hotel Staff on 16 Oct 2023
Brad - Thank you for your comments. We love to see the deer below! We look forward to hosting you again soon.Thank you,Vickie

10/10 Excellent

Brooke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy place to stay for business.
Friendly and helpful staff. Gorgeous views of the valley from the hotel lobby and rooms. Great hotel amenities. There is a WONDERFUL steakhouse next door that I highly recommend for travelers. I tried the hotel breakfast around 7:45 a.m. and several key items (like milk) were out already. I must have hit it at a break in staffing. Be warned about the infamous Lewiston smell from the paper mill (this can't be helped by the hotel).
Stayed 1 night in Oct 2023
Response from Hotel Staff on 16 Oct 2023
Brooke - Thank you for your comments. I apologize that we were out of some items when you came down. We will be sure to pass them along to our Breakfast Staff. This isn't how we want our breakfast to run and like when our guests are able to come in and get what they need and not wait. Let us know if there is anything else we can do for you, and we hope to see you next time you're in the area!Thank you,Jacob

8/10 Good

Charles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Pretty good breakfast. Comfortable bed. The only downside is that it is super expensive. Not sure I can afford to stay here in the future. It s like paying for a luxury hotel without the luxury.
Stayed 1 night in Oct 2023
Response from Hotel Staff on 9 Oct 2023
Charles - Thank you for your comments. We will pass the rates portion over to our revenue team for feedback. We do hope we have a chance to host you in the future.

8/10 Good

Mary Lu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place…just needed a hot tub!
Stayed 2 nights in Oct 2023
Response from Hotel Staff on 17 Oct 2023
Mary Lu - Thank you for your comments. We do hope to be able to host you again soon.Thank you,Vickie

10/10 Excellent

RYAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable.
Stayed 1 night in Sep 2023
Response from Hotel Staff on 25 Sept 2023
Ryan - Thank you for staying with us! We look forward to seeing you again soon. Have a good one!

10/10 Excellent

Gary

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly refurbished; friendly staff.
Stayed 2 nights in Sep 2023
Response from Hotel Staff on 18 Sept 2023
Gary - Thank you for your comments! We hope to see you again shortly!

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it fit our needs for a 1 night stay
Stayed 1 night in Sep 2023
Response from Hotel Staff on 11 Sept 2023
Nick - Thank you for staying with us! We hope to see you again soon.

4/10 Poor

Karl

Liked: Staff & service
Building work in progress
Photos on hotels.con we’re out of date. No jet tubs anymore and no notification of major construction going on! Sink plumbing wasn’t complete! Door was upside down
Stayed 2 nights in Aug 2023
Response from Hotel GM on 7 Sept 2023
Karl - Thank you for letting us know about your recent stay. We are aware of the door and sink situation and the construction crew is currently fixing it. I apologize we were not up to your standards. Our notices have been posted since February and we understand that sometimes it gets hidden on 3rd party sites. If there is anything else we can assist with, please let us know.Brian PalmerGeneral Manager

10/10 Excellent

Michael

Stayed 1 night in Aug 2023
Response from Amanda S. on 28 Aug 2023
Thank you for the review and we are glad that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was being remodeled while we were there but room was clean and staff were very helpful. We would definitely stay here again.
Stayed 1 night in Aug 2023
Response from Hotel Staff on 22 Aug 2023
Paul - Thank you for your comments! We look forward to seeing you again!

2/10 Terrible

Alma

Travelled with family
Disliked: Amenities, property conditions & facilities
Our room was so hot and muggy we couldn’t sleep. There is construction going on and I was not told before booking so the front was completely shut down. I have stayed before and had a great experience but this time was horrible.
Stayed 1 night in Aug 2023
Response from Hotel GM on 22 Aug 2023
Alma - Thank you for your comments. We are very sorry that you were not given all information before making your reservation. We have had our notices posted for a while now, and do our best to communicate temporary shut downs. Pease accept our deepest apology and hopefully we will be able to show you our true experience when you come back next time. Please let me know if there is anything that I can assist with.Brian PalmerGeneral Manager

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The facility was undergoing a remodel. We were able to stay in one of the rooms that had just be finished. It was beautiful.
Stayed 1 night in Aug 2023
Response from Hotel Staff on 22 Aug 2023
Virginia - We are so glad to hear that you enjoyed the newly renovated rooms! We look forward to hosting you again soon.

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Staff on 15 Aug 2023
Jennifer - Thank you for your review! We hope you have a great day!

10/10 Excellent

Jesse

Stayed 1 night in Aug 2023
Response from Hotel Staff on 7 Sept 2023
Jessie - Thank you for your review! We look forward to hosting you again soon.

8/10 Good

Paul

Liked: Cleanliness, staff & service
we enjoyed our stay, but the renovations were a little bit inconvenient due to not being able to use the gym. I understand renovations have to happen though
Stayed 1 night in Aug 2023
Response from Hotel Staff on 9 Aug 2023
Paul - Thank you for your comments. We hope to be able to host you soon and show you are newly renovated fitness center!

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was amazing! I really enjoyed the blackout shades and we were able to sleep in till 8:07 a.m. :)
Stayed 1 night in Jul 2023
Response from Hotel GM on 1 Aug 2023
Melinda - Thank you for your comments! We LOVE our new blackout shades and enjoy that you got to use them to sleep in. We look forward to hosting you next time you're in the area!Brian PalmerGeneral Manager

4/10 Poor

David

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is being remodeled. Wouldnt have stayed there had I known. Noisy, dirty, no pool access, no spa access, no hot breakfast, just "to go" food bags. Staff was nice, they shouldnt be able to charge full price for a construction site.
Stayed 2 nights in Jul 2023
Response from Hotel GM on 27 Jul 2023
David - Thank you for letting us know about your stay at the Holiday Inn Express in Lewiston. We apologize that you weren't notified about our renovation. We have had our notices posted on our App, Website and around the hotel since February. I am sorry if a 3rd party site gave false information as we do not have direct control over their information. I understand the frustration when staying at a renovating hotel, and hope we have a chance in the future to show you are True Experience as an IHG property. If there is anything I can do, please feel free to reach out to me.Brian PalmerGeneral Manager

10/10 Excellent

Paula, Spokane Valley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel! Clean and comfortable. Awesome staff.
Stayed 1 night in Jul 2023
Response from Hotel GM on 17 Jul 2023
Thank you for letting us know how your stay was! We are delighted to hear that you had a good time. We look forward to hosting you again soon. Sincerely, Brian Palmer General Manager

10/10 Excellent

Thomas, Anaconda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel GM on 17 Jul 2023
Thank you for letting us know how your stay was! We are delighted to hear that you had a good time. We look forward to hosting you again soon. Sincerely, Brian Palmer General Manager