Outdoor pool, pool umbrellas, pool loungers
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Reviews of Casa Padma Suites by Zuzu

3.5 out of 5
Casa Padma Suites by Zuzu
Jl. Padma - Legian - Kuta, 29, Legian, Bali

Reviews

7.4

Good

Rating 10 - Excellent. 36 out of 166 reviews" "
Rating 8 - Good. 69 out of 166 reviews" "
Rating 6 - Okay. 35 out of 166 reviews" "
Rating 4 - Poor. 21 out of 166 reviews" "
Rating 2 - Terrible. 5 out of 166 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the room. We stayed in 107 and were pleasantly surprised. The food at the restaurant is a very high standard and service first class. Pool although great closed a bit early.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We liked how close it was to everything. Staff were amazing. I would visit again definitely.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The staff at this property make it. As per other reviews the karaoke across rd can be a bit hard to take but the ear plugs work and it finishes at 12. We had a family room 2 large queen beds and heaps of room. Great location re restaurants massage etc.
Stayed 9 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and great, loved the pool ambiance and the room was big
Stayed 1 night in Dec 2019
Response from Utami on 9 Jan 2020
Dear Guest, Thank you for posting a kind review of our Hotel. I’m pleased that our facilities and hospitality have made an impression for you during your stay with us. All of us at Casa Padma are looking forward to have you back again with us.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The property was in such a good location. Staff were so very friendly and helpful. The bad thing about the hotel is the fact that there is a karaoke bar across the road from the hotel. It starts at 9.00pm every night and does not finish until midnight, 7 days a week! There are 29 guest rooms and only 7 lounges by the pool and not much shade.
Stayed 8 nights in Nov 2019
Response from utami on 9 Jan 2020
Dear Guest, I would like to thank you for choosing our hotel as your accommodation choice We are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. I thank you for your continued support and hope we will have the pleasure of serving you again soon.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
I liked how central it was to beach,shopping and restuarants. The Legian pub across road can be loud till midnight. So if you want quiet probably not for you.
Stayed 10 nights in Oct 2019
Response from utami on 9 Jan 2020
Dear Guest, I would like to thank you for choosing our hotel as your accommodation choice We are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. I thank you for your continued support and hope we will have the pleasure of serving you again soon.

8/10 Good

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were friendly and helpful. Excellent location!
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 21 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was supposed to stay for 2 weeks, we lasted 4 nights before moving hotels. Aircon leaked twice, we moved rooms and that one leaked also. No buffet breakfast like stated on the add and was not good. Very loud karaoke bar across the road till about 1am every night, which wasn’t stated anywhere, younger staff were quite rude. Very disappointing. Got our Money back for the rest of the nights though. Very outdated hotel.
Stayed 14 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like this hotel. Renovated deluxe room was very roomy and well appointed. A lot of reviews nnot noise from the pub across the road but we were on the ground floor and found it no problem, pretty quiet and music finished pretty early. No bother Only downside about this hotel was the wifi. The wifi was sometimes ok but mostly it was very average.
Stayed 10 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond my expectations. The food was great and the rooms comfortable.
Stayed 5 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 6 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the noise from the Kareoke bar over the road Light sleepers beware
Stayed 10 nights in Aug 2019

8/10 Good

Julie

Liked: Cleanliness, staff & service
A pleasant stay
This is a 3 star property and is located on JL Padma, behind the Padma Hotel. It was a Superior Suite room which is suitable for 2 people. Only 1 large bed is available for this room. We had asked for twin beds however they could not accomodate this request so please be mindful that only 1 king bed which cannot be changed. The pool was refreshing. The meals were ok, nothing special and plenty of food options down Garlic Lane which is close by. The staff were friendly. The bed was hard however I hear this is common in Bali. The price for a 3 star property was appropriate. It was very clean with daily housekeeping. Overall a very nice stay and would recommend as a good option in Legian which is an expensive area for hotels in general. Wifi was intermittent and at times slow. Hot water in shower on 1st day but only cold water for the next two days. Not on beach but close to walk.
Stayed 3 nights in Aug 2019

6/10 Okay

Tina, Townsville, Australia

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property looks nothing like the picture on the website. Linen although clean was greyish and looked dirty. Towels had holes and were stained. Room needed a good paint and repairs. I was given a room at the front of the hotel and could not sleep until after midnight when the Karaoke from the pub across the road stopped. Even though i requested a Queen bed i was given 2 single beds. Staff were very friendly and helpful though.
Stayed 6 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Property is in good location though the noise from the bar across the road continued till midnight every night. Hotel was lacking maintenance although repairs were underway at the time. Staff seemed a little lazy.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expect Disappointment for the Price...
The hotel is old but clean. There are limited balcony rooms available. It has an odd shape pool around the ground floor rooms and guests @ the hotel can spit from the upper rooms into the pool. The staff are pleasant but the atmosphere of the hotel is a bit soulless. If you order drinks at the restaurant you may not get what you ordered because they do not have it on hand or they have run out of one or more of the ingredients required to make your drinks. The location is handy but you have put up with bad karaoke singers from the bar across the road until 12pm as the rooms are not sound proof!
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything at the property staff were ffriendly and helpful good location could walk everywhere
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean central reasonably priced accommodation
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, nice staff, nice pool can't complain, would recommend this hotel to anyone.
Stayed 5 nights in May 2019

6/10 Okay

Roseann

Disappointed
First room stunk of cigarettes even though a non smoking room was requested ... they did upgrade that one to a suite we had 2 rooms booked. The room at the front room was nice bathroom tiny are con cold lots of tv channels and decent wifi ... come night time totally SUCKED omg so loud the music from all the restaurants and in the morning all the traffic sooo noisey. The suite was lovely massive bathroom and decent size bedroom cold air con but no wifi 😢 the pool was murky so we didn’t swim and the breakfast was decent off the menu good inclusive selection. Strange thing no top sheets on any of our beds. Location is fantastic just a shame about the noise and lack of wifi in the suites
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of hotel was great. Everything was near and easy. The staff members were very helpful and friendly. Also, they are very welcoming. The hotel was clean and the price of the hotel was very decent.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was pleasant enough the hotel is a bit tired and needs a clean the internet is crap but the manager and staff were amazing, very helpful and cheerful all the time, the average usual Bali breakfast close to beach shopping and loads of restaurants Legian pub is over the roads and have karaoke every night til midnight so it’s a bit noisy
Stayed 9 nights in Mar 2019

10/10 Excellent

Yuuma Hanako

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location, clean hotel and good rooms. I have stayed here twice now and both times have been great. The pool area is quite cool and is also very clean. The overall service of the hotel is also great (front desk, drivers, spa, restaurant etc..
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Utami on 12 Mar 2019
Dear Guest, Thank you for staying with us. We regret that our hotel and service did not meet your expectation. Thank you for sharing. We apologize for the inconvenience caused during your stay. Your feedback is noted and always valuable for us. We believe there is a room for improvement and hope that you will give us the opportunity to better serve you in the near future. Best Personal Regards, Utami Room Division and Sales Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a pleasant stay. The staff were friendly and helpful. The location is near the beach and there are a lot of restaurants nearby. The surrounding area wasn’t noisy either. The rooms were clean and well maintained
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fantastic buffet breakfast, friendly staff. We'll definitely be booking again and recommend it to our family and friends.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central place in Legian, the breakfast has variety, rooms serviced every day , staff very friendly and helpful. I would definitely stay here again.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Clean. Can be a bit noisy from the bars around the place but it didn't really bother me as i wasin the bars most of the time :). Most of the staff are friendly others not so much. Would stay again. Overall good value
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good breakfast ,clean room's and great staff
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place, staff, and would have no hesitation staying again
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Stayed 8 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, tidy everything worked and close to facilities
Stayed 8 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area to stay, very relaxed atmosphere around the area.. great restaurants for any budget and very close to the beach with great areas to relax without the hassle of sellers bombarding you.
Stayed 1 night in Jan 2019
Response from utami on 30 Jan 2019
Dear Guest, Warmest Greeting from Casa Padma Suites. Thank you very much for staying with us and dropping us the comment It is such a great pleasure for us to hear our guests are happy. Looking forward to have you back at our property Best personal regards, Utami

4/10 Poor

Danny, Western AUstralia

Disliked: Cleanliness, property conditions & facilities, room comfort
A bit rundown. Needs an update. Rooms, stairs etc all need maintenance .
Stayed 2 nights in Dec 2018
Response from Utami on 30 Jan 2019
Dear Guest, Warmest Greeting from Casa Padma Suites Hotel, We really appreciate your time to drop us comment regarding our property. Its really help us to improve our service and product. We are looking forward to have you back in the nearest future. Best personal regards, Utami RDM & Sales Manager

8/10 Good

Pam, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool. Lovely staff and service. a bit noisy with the karaoke bar across the road. very convenient spot
Stayed 4 nights in Nov 2018

8/10 Good

timmy, western australia

Liked: Cleanliness, staff & service, room comfort
Nice sized rooms comfortable Doors don’t seal and mosquitoes do get in so ask for room to be sprayed And no ear plugs supplied for the terrible distortion from the karaoke But def stay again
Stayed 5 nights in Aug 2018

10/10 Excellent

Rufina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly recommended hotel, awesome pool and price, good breakfast and service. Walking to beach in the afternoon for sunset is a must do.
Stayed 1 night in Aug 2018

8/10 Good

David, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to restaurants and shopping
Nice hotel clean nice pool but very noisey from Bar over road
Stayed 12 nights in Aug 2018

10/10 Excellent

BaliLover, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here every year
Location - Staff and rooms are fantastic.A very pleasing place to stay
Stayed 7 nights in Aug 2018

10/10 Excellent

Maxine, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Location.. Friendly Staff and beautifully renovated rooms..
Stayed 13 nights in Aug 2018

10/10 Excellent

Perkind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
We love our stay here... love to spend the afternoon by the pool and walk to the beach for sunset.... we do not want to go home... we want to stay in this paradise forever...
Stayed 1 night in Aug 2018

10/10 Excellent

Taichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is perfect place for us to stay, very convenient and easy to get to places that we like. Wish we can stay longer.
Stayed 1 night in Jul 2018

6/10 Okay

Simon, Melbourne, Australia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great hotel, not so good surrounds
The hotel was beautiful, clean and spacious. Internet was very slow, and not accessible in many areas. Menu is limited, but breakfast was still great. Mosquitoes were rampant, and the pub opposite has terrible karaoke every night until around midnight, which penetrates the walls keeping everyone up. Staff were fantastic and very helpful. I likely won't stay there again due to the loud music opposite; sadly not Casa Padma's fault, but that doesn't help when you're trying to sleep.
Stayed 7 nights in Jul 2018

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good option in the cheap
We needed one nights accommodation and this was perfect. Great location, reasonable price and comfortable.
Stayed 1 night in Jul 2018

10/10 Excellent

Rodric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We can never have enough to stay here. Wish we have time to stay longer. The pool is very nice and location easy very easy walk to the beach. This will be our 2nd home in Bali.
Stayed 1 night in Jul 2018

4/10 Poor

kylie, perth

Disliked: Staff & service, property conditions & facilities
Good location
You could hear the karaoke bar across the road until the early hours, the staff at breakfast were slow and generally never got the orders correct, linen needed replacing, the sun loungers by the pool were broken and one of our rooms smelt badly of damp.
Stayed 7 nights in Jul 2018

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
We really love the pool and the room of this hotel, the food at the breakfast and the restaurant also very nice. Hotel staff is very friendly and greeting to us with smile. We like also to spend the afternoon & sunset by walking to the beach. The beach is very nice and close only about 5 minutes walk.
Stayed 1 night in Jul 2018