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Reviews of Americas Best Value Inn Lebanon, MO

2 out of 5
Americas Best Value Inn Lebanon, MO
1830 W Elm St, Lebanon, MO

Reviews

7.0

Good

Rating 10 - Excellent. 84 out of 371 reviews" "
Rating 8 - Good. 113 out of 371 reviews" "
Rating 6 - Okay. 91 out of 371 reviews" "
Rating 4 - Poor. 43 out of 371 reviews" "
Rating 2 - Terrible. 40 out of 371 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was an older property but very clean. The breakfast was very limited but they did offer a little something. It was good for the cost.
Stayed 1 night in May 2024

10/10 Excellent

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and his wife were very nice and helpful. I would absolutely stay there again if I am ever back in Lebanon.
Stayed 1 night in May 2024

8/10 Good

Breeanna

Stayed 1 night in Apr 2024

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 12 Mar 2024
Dear guest,Thank you for sharing your feedback with us. We are happy to see you enjoyed your recent stay with us. We hope to see you again soon!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on 12 Mar 2024
Dear guest,Thank you for sharing your feedback with us. We are happy to see you enjoyed your recent stay with us. We hope to see you again soon!

2/10 Terrible

Kris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Scared to go into property
Stayed 1 night in Feb 2024
Response from Management on 27 Feb 2024
Dear guest, Thank you for sharing your feedback with us. We apologize for not meeting your expectations. We hope to see you again so we can make things right. Thank you!

10/10 Excellent

Dorreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect as a stopping point, great value, and excellent bed.
Stayed 1 night in Feb 2024
Response from Management on 27 Feb 2024
Dear guest,Thank you for sharing your feedback with us. We are happy to see you enjoyed your recent stay with us. We hope to see you again soon!

2/10 Terrible

Eyad

Disliked: Cleanliness, staff & service, property conditions & facilities
I liked nothing about this place, worst experience ever
Stayed 1 night in Jan 2024
Response from Management on 2 Feb 2024
Dear guest, Thank you for sharing your feedback with us. We apologize for not meeting your expectations. We hope to see you again so we can make things right. Thank you!

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 28 Jan 2024
Dear guest,Thank you for sharing your feedback with us. We apologize for not meeting your expectations. We hope to see you again so that we can make things right!

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 26 Jan 2024
Dear guest, Thank you for sharing your feedback with us. We apologize for not meeting your expectations. We hope to see you again in order to make things right!

8/10 Good

Debora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Management on 9 Jan 2024
Dear guest,Thank you for sharing your feedback with us. We are happy to see you enjoyed your recent stay with us. We hope to see you again soon!

6/10 Okay

chander

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Management on 9 Jan 2024
Dear guest, Thank you for sharing your feedback with us. We apologize for not meeting your expectations completely. We hope to see you again so we can make things right. Thank you!

8/10 Good

Kevin

Stayed 1 night in Dec 2023
Response from Management on 8 Jan 2024
Dear guest, Thank you for sharing your feedback with us. We are happy to see that you enjoyed your recent stay with us. We hope to see you again

2/10 Terrible

Kerry

Travelled with group
Disliked: Property conditions & facilities
Nothing the guy there was rude we was there for 2 nights he come toll us we had to leave he was book up
Stayed 1 night in Dec 2023
Response from Management on 16 Dec 2023
Dear guest, Thank you for sharing your feedback with us.Your room was just booked for 1 night from expedia and you paid it for 1 night. We were all booked up for next night. We apologize for inconvenience you may have faced.

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Americas Best Value Inn in Lebanon is a great value. Rooms are clean, warm & quiet. Owners/staff were very friendly and helpful. Facility is located within walking distance or a quick drive of a variety of restaurants.
Stayed 3 nights in Oct 2023
Response from Pete on 11 Oct 2023
Dear guest, Thank you for sharing your feedback with us. We are happy to see that you enjoyed your recent stay with us. We hope to see you again

10/10 Excellent

Floyd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ice machine
Stayed 1 night in Sep 2023
Response from Pete on 26 Sept 2023
Dear guest, Thank you for sharing your feedback with us. We are happy to see that you enjoyed your recent stay with us. We hope to see you again

6/10 Okay

Elizabeth

Travelled with family
Not very friendly or clean. Also charged my card 6 times. Had to call the bank and have them take care of it.
Stayed 1 night in Aug 2023
Response from Pete on 8 Aug 2023
Dear guest,Thank you for sharing your feedback with us. We apologize for not meeting your expectations. We hope to see you again so that we can make things right!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
convenient to the event I attended, friendly check in.
Stayed 2 nights in May 2023
Response from Pete on 22 Jun 2023
Dear guest, Thank you for sharing your feedback with us. We are happy to see that you enjoyed your recent stay with us. We hope to see you again!

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, property conditions & facilities
Always reliable
Stayed 2 nights in May 2023
Response from Pete on 22 Jun 2023
Dear guest, Thank you for sharing your feedback with us. We are happy to see that you enjoyed your recent stay with us. We hope to see you again!

2/10 Terrible

Mofeed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad stay
Not friendly. Extra charges in cash. Not clean. Non responsive.
Stayed 1 night in Apr 2023
Response from Pete on 30 Apr 2023
Dear guest, Thank you for sharing your feedback with us. We apologize for not meeting your expectations. We hope to see you again in order to make things right!

8/10 Good

Armarante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 1 night in Feb 2023
Response from Pete on 27 Feb 2023
Dear guest, Thank you for sharing your feedback with us. We are happy to see that you enjoyed your recent stay with us. We hope to see you again!

4/10 Poor

Nicole

Travelled with family
Disliked: Staff & service
The hot water was cold even after letting it run for 20 mins never got hot and then I have 2 different charges on my card
Stayed 1 night in Feb 2023
Response from Pete on 8 Feb 2023
Dear guest,Thank you for sharing your feedback with us! We appreciate it! We apologize for not meeting your expectations. Our staff members will look into any water issues, and if we find anything - we can assure you that we will resolve the issue! As for the charges on the card, one should be the room charge and the other should be a hold for the incidental deposit. The incidental deposit gets refunded back to you as long as there are no damages in the room. Again, we apologize for inconvenience you may have faced. We hope to see you again so that we can make things right!

2/10 Terrible

Kelsey

Disliked: Staff & service
I reserved this room online for my mother-in-law. She was traveling and needed a room. I paid for the room online. When she reached the hotel, she was told that she would need to pay an additional $100 deposit. She called me, as I was the one with the credit card. I was willing to pay the additional $100 fee, on top of the amount already paid for the room. The attendant said that he could not take my card over the phone. He said that the card needed to be in my mother-in-law's name, as she was the one staying in the room. Or I had to show up at the property with my card and driver's license in order to pay the additional deposit. I stated I lived in a completely different state and would not be able to appear in person. He said it was standard practice for all hotels in the area to only accept payment in person. My mother-in-law walked across the street to a Super 8 and I was able to pay for that room over the phone, with no additional deposit, at a discount after that attendant heard what we'd been through. This was one of the worst experiences with a hotel I have ever had. I would not only not recommend this hotel to anyone, I would go out of my way to share my experience and discourage ANYONE from staying here.
Stayed 1 night in Jan 2023
Response from General Manager on 27 Jan 2023
Dear Kelsey,We sincerely apologize that you were disappointed with our deposit policy. While we understand your frustration, our staff member was following our procedures. We are sorry for the inconvenience, and we hope you have safe travels.

6/10 Okay

Beverly

Travelled with partner
Liked: Cleanliness, staff & service
Very small room, property old and needs some updating. Check-in smooth and quick, easy check-out.
Response from Management on 8 Jan 2023
Dear guest,Thank you for sharing your feedback with us. We apologize for not meeting your expectations. We want to assure you that our property was fully remodeled from floor to ceiling very recently. We want to provide our guests with the best stay possible! We hope to see you again so that we can make things right!

2/10 Terrible

Latonya

Stayed 7 nights in Oct 2022

10/10 Excellent

Sarah

Stayed 4 nights in Oct 2022

2/10 Terrible

Kara

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our kids got sick and they would not allow us to cancel our reservation and blamed it on Expedia as though they had the ultimate power.
Stayed 1 night in Sep 2022
Response from Guest Relations on 10 Oct 2022
Dear Kara,We appreciate you taking the time to reach out, and it's unfortunate to hear about the experience you described. Please know that when booking through a third-party company, billing inquiries and cancellations must be dealt with through them. We encourage you to reach out to them again, and we hope this issue is resolved quickly.

2/10 Terrible

JEFF

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Pete on 15 Sept 2022
Dear guest, Thank you for sharing your feedback with us. We apologize for not meeting your expectations. We hope to see you again in order to make things right!

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2022
Response from Management on 6 Sept 2022
Dear guest, Thank you for sharing your feedback with us. We are happy to see that you enjoyed your recent stay with us. Please come visit us again!

6/10 Okay

Christina

Business traveller
Liked: Staff & service
Disliked: Cleanliness
I like the simplicity of the property. However, the bedding was dirty and had stains on the sheets. It was almost like they hadn’t cleaned the room at all from the last time it was used.
Stayed 2 nights in Sep 2022
Response from Management on 6 Sept 2022
Dear guest,Thank you for sharing your feedback with us. We apologize for not meeting your expectations. Cleanliness is our top priority at our motel, and we are disappointed to see that we let you down. We will mention to our staff to be more attentive about stains when cleaning the rooms. Again, we apologize for the inconvenience you may have experienced from this and we hope to see you again so that we can make things right.

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicer than I expected for this price range. It was in very good condition with floors that appeared to be new. It was large, with a rather odd arrangement--the room was long with the lavatory at one end of the room and the beds and tv at the far end and the door to toilet and bathtub in the middle. Everything was clean. The beds were fine. Shower was good. There should probably be a towel bar or at least a hook near the bathtub. The rack was above the toilet many steps from the tub. The room was also quiet--I never heard any noise from outside or above us. Parked the car right outside the door. I saw a laundry room, though I didn't use it.
Stayed 1 night in Aug 2022
Response from Pete on 4 Sept 2022
Dear guest, Thank you for sharing your feedback with us. We are happy to see that you enjoyed your recent stay with us. We hope to see you again!

10/10 Excellent

VeAnn, Union

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s was an old motel but had been remodeled and was very clean. Room size was big and beds were comfortable.
Stayed 1 night in Aug 2022
Response from Pete on 4 Sept 2022
Dear guest, Thank you for sharing your feedback with us. We are happy to see that you enjoyed your recent stay with us. We hope to see you again!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Pete on 4 Sept 2022
Dear guest, Thank you for sharing your feedback with us. We are happy to see that you enjoyed your recent stay with us. We hope to see you again!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay and clean
Very friendly and polite. Rooms were clean and comfortable. A nice place to stay overnight.
Stayed 1 night in Aug 2022
Response from Pete on 4 Sept 2022
Dear guest, Thank you for sharing your feedback with us. We are happy to see that you enjoyed your recent stay with us. We hope to see you again!

8/10 Good

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean. Very quiet refrigerator and air conditioner was already cooled when I arrived. Easy access from highway.
Stayed 3 nights in Aug 2022
Response from Management on 16 Aug 2022
Dear guest, Thank you for sharing your feedback with us. We are happy to see that you enjoyed your recent stay with us. We hope to see you again soon!

4/10 Poor

Gloria

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No breakfast was offered. Claimed COVID, but many other places offer a limited hands-off breakfast.
Stayed 3 nights in Aug 2022
Response from Management on 9 Aug 2022
Dear guest, Thank you for sharing your feedback with us. We apologize for not meeting your expectations. Our property is unable to do hand-off breakfast because of staffing issues. We apologize for the inconvenience you may have experienced from this.

2/10 Terrible

Jennifer

Stayed 1 night in Aug 2022
Response from Management on 9 Aug 2022
Dear guest, Thank you for sharing your feedback with us. We apologize for not meeting your expectations. We hope to see you again in order to make things right!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Management on 9 Aug 2022
Dear guest, Thank you for sharing your feedback with us. We are happy to see that you enjoyed your recent stay with us. We hope to see you again!

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay again.
Clean and enjoyable stay. Only issue was trying to keep the room cool enough to sleep comfortably.
Stayed 1 night in Jul 2022
Response from Management on 9 Aug 2022
Dear guest, Thank you for sharing your feedback with us. We appreciate it. We are happy to see that you enjoyed your stay with us. We hope to see you again!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

Max

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bathroom door won't close, refridgerator not cooling, parking area very trashy, couldn't park by door for bird droppings, etc!
Stayed 1 night in Jul 2022
Response from Management on 18 Jul 2022
Dear guest, Thank you for sharing your feedback with us. We appreciate it. We apologize for not meeting your expectations fully. We hope to see you again so that we can make things right!

6/10 Okay

Sally

Travelled with family
Disliked: Property conditions & facilities
Requested a nonsmoking room, but there was a strong smoke odor
Stayed 1 night in Jun 2022
Response from Management on 18 Jul 2022
Dear guest, Thank you for sharing you feedback with us! We appreciate it. We apologize for not meeting your expectations fully. We hope to see you again so that we can make things right!

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Nice bed and pillows. Friendly staff. Exactly what we needed.
Stayed 1 night in Jul 2022
Response from Pete on 8 Jul 2022
Dear guest, Thank you for sharing your feedback with us! We appreciate it! We are happy to see that you enjoyed your stay with us. Come visit us again!

8/10 Good

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too close, not too far
Great stay. No problems whatsoever. Friendly staff. Quick check in. About 15 mins from the Amphitheater, which was the purpose for our stay. Affordable and still close. The bed, however… it’s hard. That could just be a mr thing, though. IMO, not a comfortable sleep.
Stayed 1 night in May 2022
Response from Pete on 22 Jun 2022
Thank you for sharing feedback with us! We are happy to hear that you enjoyed your recent stay with us. We hope to see you again!

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no breakfast but very friendly and nice play to stay
Stayed 1 night in Jun 2022
Response from Management on 22 Jun 2022
Dear guest, Thank you for sharing your feedback with us! We appreciate it! We are happy to see that you enjoyed your stay with us. Come visit us again!

4/10 Poor

Sean

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pick another hotel
This hotel smells very musty. Carpets need updated. Air conditioning did not work good at all. And air was positioned behind one of the beds where it just blew on the lowered part of bed and did not cool the room. Bathtub was very slow to drain when showering
Stayed 1 night in Jun 2022
Response from Pete on 20 Jun 2022
Dear Guest, Thank you for sharing your feedback with us. However, we believe you may have the wrong property. The reason why we believe you may have the wrong property is because none of our hotel rooms have carpet in them. Also, none of our air conditioning units face behind the bed. It is unfortunate that you experienced such inconveniences, and hope the property that you stayed at take you suggestions into consideration.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice large corner room (112), awesome!! Clean and close to the ice machine
Stayed 1 night in Jun 2022
Response from Management on 22 Jun 2022
Dear guest, Thank you for sharing your feedback with us! We appreciate it! We are happy to see that you enjoyed your stay with us. Come visit us again!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Ok.
Stayed 1 night in Jun 2022
Response from Management on 22 Jun 2022
Dear guest, Thank you for sharing your feedback with us! We appreciate it! Come visit us again!

6/10 Okay

Lance Van

Stayed 1 night in Jun 2022