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Reviews of Edgewater Hotel & Casino Resort

3.5 out of 5
Edgewater Hotel & Casino Resort
2020 S. Casino Drive, Laughlin, NV

Reviews

7.4

Good

Rating 10 - Excellent. 1562 out of 4606 reviews" "
Rating 8 - Good. 1188 out of 4606 reviews" "
Rating 6 - Okay. 822 out of 4606 reviews" "
Rating 4 - Poor. 538 out of 4606 reviews" "
Rating 2 - Terrible. 496 out of 4606 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really nice had a great time the only thing i didn't like was that carpet in the room didn't look like it had been vacuumed and the pillows were horrible 😳 🙃
Stayed 1 night in May 2024

6/10 Okay

Patricia, Searchlight

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I've been staying at the Edgewater for years now and this time had to be the worst. When we got to our room, it had no towels!! We were staying for 4 nights!! No towels. They really need to update their rooms. No mini fridge, no microwave. Really!!
Stayed 4 nights in May 2024
Response from s on 13 May 2024
Thank you for your feedback.

8/10 Good

Jose

Liked: Cleanliness
Disliked: Amenities
It was ok just not enough towels
Stayed 2 nights in May 2024

8/10 Good

marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very good time. Stayed 5 days. Staff was very nice , prices were good. We plan on doing it again very soon!
Stayed 2 nights in May 2024
Response from s on 13 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Chloe

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very dirty, night stands full of dust, showers dirty.
Stayed 1 night in May 2024
Response from Summer on 12 May 2024
Thank you for your feedback.

2/10 Terrible

Geoffrey

Travelled with partner
Probably the dirtiest hotel room I have ever been in. It was hard to breathe with all the dust. The sheets were ripped and so was the pillow case. We left and came to the river lodge. Worst’s experience ever at a hotel.
Stayed 1 night in May 2024
Response from Summer on 11 May 2024
Thank you for your feedback. I have forwarded your concerns to the appropriate departments.

10/10 Excellent

james, LEHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes the edgewater is an older hotel but it's an excellent inexpensive stay
Stayed 1 night in Apr 2024
Response from Summer on 11 May 2024
Thank you for your feedback.

6/10 Okay

Terence, San Francisco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Water
Stayed 1 night in Apr 2024
Response from Room Reservations on 10 May 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the river
Stayed 2 nights in Apr 2024
Response from Room Reservations on 10 May 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

10/10 Excellent

Jerry

Liked: Property conditions & facilities
Check in is a breeze . Staff are awesome and helpful . Friendly I am a regular and have always had a great time ..
Stayed 1 night in May 2024
Response from Room Reservations on 10 May 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Room Reservations on 10 May 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

2/10 Terrible

Brandi

Disliked: Cleanliness, staff & service
Room was very dirty. Bedding smelled like cigarette smoke & we had a non smoking room. Towels were dirty and the shower disgusting
Stayed 1 night in Apr 2024
Response from Room Reservations on 9 May 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

6/10 Okay

William

Disliked: Property conditions & facilities
It’s just ok
Stayed 2 nights in May 2024
Response from Room Reservations on 9 May 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

4/10 Poor

Alice Denise

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Justine on 9 May 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

8/10 Good

Christie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Room was clean. Great customer service. Overall a good experience.
Stayed 1 night in May 2024
Response from Summer on 7 May 2024
Thank you for your feedback.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but i don't understand why i had to pay agai; since i had made the reservation in advance.
Stayed 1 night in May 2024
Response from Summer on 7 May 2024
You were charged room and tax by the third party, however, resort fees and deposit were due at check-in.

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were satisfied with everything.
Stayed 2 nights in Apr 2024
Response from Summer on 7 May 2024
Thank you for your feedback.

2/10 Terrible

Gary

Business traveller
Long line to check in . When I got to the room wasn’t ready had to move to another room and it is all outdated.
Stayed 1 night in May 2024
Response from s on 6 May 2024
Thank you for your feedback.

2/10 Terrible

Steve

Disliked: Staff & service, amenities, property conditions & facilities
Hotel personnel was very rude
Stayed 2 nights in May 2024
Response from Thank you for your feedback. on 6 May 2024
Thank you for your feedback.

6/10 Okay

Lesly, Las Vegas

Travelled with partner
Disliked: Property conditions & facilities
Run down and dirty
Stayed 1 night in May 2024
Response from Summer on 6 May 2024
Thank you for your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 1 night in May 2024
Response from Summer on 6 May 2024
Thank you for your feedback.

10/10 Excellent

Omar

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in May 2024
Response from Summer on 5 May 2024
Thank you for your feedback.

8/10 Good

William Guillermo

Travelled with partner
Liked: Cleanliness, staff & service
It’s an okay spot but kind of noisy
Stayed 2 nights in Apr 2024
Response from Summer on 5 May 2024
Thank you for your feedback.

4/10 Poor

Desirae

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty
Stayed 1 night in May 2024
Response from Summer on 4 May 2024
Thank you for your feedback.

6/10 Okay

Jack, Surprise

Travelled with partner
Disliked: Staff & service, amenities
SMOKEY!!!!!!!!!!!!!!!!! COULDN'T BREATHE DEVELOPED A MIGRAINE HEADACHE.
Stayed 1 night in Apr 2024
Response from Summer on 4 May 2024
Thank you for your feedback.

8/10 Good

maria

Travelled with group
Liked: Amenities
Restaurants
Stayed 1 night in Apr 2024
Response from s on 3 May 2024
Thank you for your feedback.

6/10 Okay

Paul and Pam

Business traveller, Travelled with partner
The room prices are fair Then they hit you with junk fees We did nor use the pool or the gym $23 dollars for the water is ridiculuos We have been residents of NV for over 50n yrs This was an insult Never again
Stayed 1 night in May 2024
Response from s on 3 May 2024
Thank you for your feedback.

2/10 Terrible

Kerry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not even stay there it was so awful starting with the bait and switch...advertising low price and which was actually more than double what they advertised and then "oh that one is next to the elevator, you will want to upgrade that"...good bye!
Stayed 1 night in May 2024
Response from Room Reservations on 3 May 2024
We appreciate you taking the time to complete our survey.

10/10 Excellent

Denise, San Clemente

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 3 nights in Apr 2024
Response from Stacey on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Elmer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from s on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it because is safe you can walk around and it has different places to eat
Stayed 2 nights in Apr 2024
Response from s on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jeannie

Liked: Staff & service, property conditions & facilities
I would stay there again.
Stayed 1 night in Apr 2024
Response from Justine on 1 May 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great weekend getaway! Badly needed!
Stayed 2 nights in Apr 2024
Response from Justine on 1 May 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey and we're so glad to hear you enjoyed your much needed vacation! We hope to see you again soon! :)

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Apr 2024

2/10 Terrible

Kenneth

Business traveller
Liked: Staff & service
My truck was stolen from the property over Easter weekend. Never recovered
Stayed 2 nights in Mar 2024
Response from Summer on 1 May 2024
I am sorry to hear this. Please file a police report if you have not already. Thank you

6/10 Okay

Jerrold

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from s on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Elevators made a racket. Some sounded like hoses or cables were sliding down the sides, others made other strange sounds.. Only other remark would be to vacuum the room floor carpeting. As soon as we entered the room and sat down to relax, we found nail clippings on the carpet...
Stayed 2 nights in Apr 2024

4/10 Poor

EDDIE

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly and very accommodating. Neomi the server in the steak house and Chuck the valet 5 stars Hotel inside was dirty and aged, probably won't stay there again.
Stayed 1 night in Apr 2024
Response from Justine on 30 Apr 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
Great time
Stayed 1 night in Mar 2024
Response from Justine on 30 Apr 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

6/10 Okay

Brianna

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Wanted to stay here because my parents always stay here when they visit the river. Unfortunately the restroom sink was full of sand when we arrrived and the sink area did not look like it had been cleaned. Other than I really enjoyed the edgewater!
Stayed 1 night in Apr 2024
Response from Justine on 30 Apr 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

6/10 Okay

Douglas, Avila Beach

Disliked: Property conditions & facilities
WAY overdue for an update. Shabby, dark, dated.
Stayed 1 night in Apr 2024
Response from s on 28 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Darlia

Fun and clean
Stayed 1 night in Apr 2024
Response from Summer on 28 Apr 2024
Thank you for your feedback.

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Summer on 28 Apr 2024
Thank you for your feedback.

2/10 Terrible

alan

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Summer on 28 Apr 2024
Thank you for your feedback.

8/10 Good

Allan

Travelled with group
Liked: Staff & service
Great parking and plenty of it
Stayed 1 night in Apr 2024
Response from s on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The slot machines were fun, the parking was easy. Loved the water taxi from casino to casino on the river. Drinks are much more affordable than Vegas
Stayed 1 night in Apr 2024
Response from Summer on 27 Apr 2024
Thank you for your feedback.

10/10 Excellent

Allan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great river view
Stayed 1 night in Apr 2024

8/10 Good

Abdon

All was good, except with the SINK NOT DRAINING PROPERLY!!! Notify the first day I arrived, but no fix was made.
Stayed 3 nights in Apr 2024