4/10 Poor
Stephanie
Travelled with partner
18 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was a bit unusual as for front desk worker was stressed due to being busy? Another odd thing was the fees, charges, and surcharges upon check-in.
• nbsp Deposit: USD 150.00 per accommodation
• nbspResort fee: USD 19.21 per accommodation, per night spResort fee: USD 19.21 per accommodation, per night
The resort fee includes:
Housekeeping, In-room bottled water, In-room coffee, Internet access, Partner property pool access, Phone calls, Pool access & Self parking.
Itinerary informed me that due to COVID-19 temperatures of each guest will be taken at check-in, You’ll be offered disinfecting wipes with your key card at check-in and complimentary travel-size hand sanitizer and complimentary water bottles for each room. But this was false!
Room was nice at first impression but upon further inspection floor was very dirty my Sox were filthy in 5min & beds structural integrity seemed to be poor loose and noisy. On a good note, all sheets and towels seemed to be new and clean. Another thing was the inconvenience of being on the 3rd floor and elevator not working at all!!
Expedia itinerary: 72849843571294
06/08 thru 06/09
Stephanie
Stayed 1 night in Jun 2024