4/10 Poor
Evelia, North Las Vegas
Travelled with family and small children
3 Jun 2024
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoy staying at this property every summer with the family, but last night was just terrible. We spent most of the day at the pool and we were ready to call it a night after a long day, but as soon as we walked in our room we noticed that the hallway temperature felt much cooler than inside our room, so we lowered the AC thermostat inside the room to the lowest (60°) and waited 30 minutes but it made no difference in room temperature so we called front desk and they said they'll send a technician to get the AC checked out, we waited around 2 hours and still no technician. Mind you we had our two small daughters who were extremely tired and way past their bedtimes that couldn't sleep in a hot room and neither could we. That was just a huge inconvenience for our family. After several calls to see what was taking them so long they finally decided moved us to another room at around midnight. We asked for a late checkout for the inconvenience so that the girls could sleep in a bit longer but they simply denied it.