Front of property

Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
4054 State Route 9L, Lake George, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 561 out of 1001 reviews" "
Rating 8 - Good. 294 out of 1001 reviews" "
Rating 6 - Okay. 89 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JOSE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here. Love it
Stayed 1 night in May 2024

8/10 Good

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
One of our favorite hotels in Lake George. Older building but rooms are in the process of being renovated (partial renos are visible). Very comfortable. Close to the beautiful and wooded trail that takes you "downtown" and to the lake. Decent breakfast : decent coffee, eggs, some meat, real potatoes, "fake" yogurt (yogurt without live gut bacteria, unfortunately), cream cheese, toast (but no brown bread for some reason). Quiet and pleasant.
Stayed 1 night in May 2024
Response from Kara on 13 May 2024
Thank you so much for a great review with tons of positive feedback. So pleased to hear we are one of your favorite hotels in the area. We can't wait to see you again on your next trip to Lake George!

6/10 Okay

Jerzy

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from Kara on 4 May 2024
Thank you for your business. Please feel free to reach out to me directly at the hotel to let me know what we could have done to make your stay a more pleasant one. We hope to see you again in the future.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property was relaxing and clean.
Stayed 2 nights in Apr 2024
Response from Kara on 2 May 2024
Thank you for taking the time to leave us a great review. I am happy to hear we have done our job in providing you a clean and comfortable place to stay. Can't wait to see you again!

10/10 Excellent

Jessica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady on check-in was amazing and helpful.
Stayed 2 nights in Apr 2024
Response from Kara on 29 Apr 2024
Thank you so much for sharing your positive feedback. I will be sure to share your comment with Dawn. Come back and see us again soon!

10/10 Excellent

Heydie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Kara on 25 Apr 2024
Thank you so much for taking the time to share your feedback. I am so pleased to here we were able to provide you with excellent accommodations! We hope to see you again on your next trip to Lake George!

10/10 Excellent

john

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be staying here again this summer, I do a lot of hotels throughout the year and I was very pleased with this one
Stayed 1 night in Apr 2024
Response from Kara on 25 Apr 2024
Thank you so much for taking the time to leave us an excellent review! We truly appreciate your business and look forward to welcoming you back!

6/10 Okay

minna

Travelled with family
Liked: Cleanliness, staff & service, amenities
The bathroom didn’t feel too safe. There was a big crack along the walk of the tub, and the ceiling had peeling water stains and paint in 2 different spots.
Stayed 1 night in Apr 2024
Response from Kara on 15 Apr 2024
I am so sorry to hear you didn't feel safe in your room I wish you had brought this to our attention while you were here we would have moved your room. But thank you for making me aware I will be sure to have maintenance do what he can to fix some of these issues. I hope you will still come back and give us another chance in the future.

10/10 Excellent

Jennifer

Travelled with partner
Very clean! Pool and Spa were terrific!
Stayed 1 night in Apr 2024
Response from Kara on 15 Apr 2024
Thank you for an excellent review. We hope to see you again on your next trip to Lake George!

10/10 Excellent

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were amazing. Super clean and spacious. Not crazy about the pillows but it was all good otherwise.
Stayed 2 nights in Apr 2024
Response from Kara on 12 Apr 2024
Thank you for taking the time to share your feedback. We appreciate your kind words. I will look into what room you were in and see if the pillows need to be replaced. We hope to see you again soon!

8/10 Good

WALDEMAR, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kara on 12 Apr 2024
We appreciate you taking the time to leave us a review. Come back and see us again on your next trip to Lake George!

10/10 Excellent

Steve, Myrtle Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite, friendly staff overall very clean and nice hotel.
Stayed 1 night in Apr 2024
Response from Kara on 9 Apr 2024
Thank you for taking the time to share your positive feedback! We hope to see you again on your next trip to the area!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kara on 9 Apr 2024
We truly appreciate you taking the time to leave us a great review! Thank you for your business!

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious comfortable rooms. Friendly staff. Great location.
Stayed 1 night in Apr 2024
Response from Kara on 8 Apr 2024
Thank you for sharing such great positive feedback. We truly appreciate your business and hope to see you again soon!

10/10 Excellent

Erin

Stayed 1 night in Apr 2024
Response from Kara on 29 Apr 2024
Thank you for leaving us a nice review. We truly appreciate your business and hope to see you again on your next trip to Lake George.

8/10 Good

Julie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The kids had a blast in the pool. We adults enjoyed the hot tub and also cooling off in the pool. They had several choices for breakfast; everyone left full
Stayed 1 night in Apr 2024
Response from Kara on 8 Apr 2024
I am so pleased to hear you had a blast staying with us and enjoyed the free breakfast. We hope to see you again on your next trip to Lake George!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay,staff was friendly, pool and hot tub were great.... we'll be back!
Stayed 1 night in Mar 2024
Response from Kara on 21 Mar 2024
Thank you so much for taking the time to leave us a great review. We are so pleased to hear you had a great stay with us! See you next time!

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Mar 2024
Response from Kara on 9 Mar 2024
I am so pleased to hear you had a great experience staying with us. We truly appreciate your business an hope to see you again soon!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable & affordable
Stayed 1 night in Feb 2024
Response from Kara on 3 Mar 2024
Thank you so much for a great review. We are pleased to hear you had a comfortable stay with us.

8/10 Good

BIBI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Feb 2024
Response from Kara on 1 Mar 2024
Thank you for taking the time to share some positive feedback. We hope to see you again on your next trip to Lake George!

10/10 Excellent

Roddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kara on 1 Mar 2024
Thank you for a great review. We truly appreciate your business.

8/10 Good

VITALIY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, large room, helpful staff. Overall, good value for money.
Stayed 3 nights in Feb 2024
Response from Kara on 26 Feb 2024
Thank you so much for a positive review with a lot of good feedback. We hope to see you again on your next trip to Lake George!

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good Staff was friendly Just wish we would of been able to use the pool it was always pack with ppl .all day
Stayed 3 nights in Feb 2024
Response from Kara on 25 Feb 2024
Thank you so much for a great review. I am sorry to hear you didn't get to enjoy the indoor pool. It is a big selling point for this time of year. The quietest time is early mornings during breakfast. We hope to see you again on your next trip to Lake George!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need better beds- too soft.
Response from Kara on 23 Feb 2024
Thank you for taking the time to leave us a review and share your feedback. I am sorry our king beds are too soft for you. I see you have stayed in a king room your last two visits. May I suggest next time trying a room with 2 queen beds I have heard they are a bit firmer. We hope to still see you again!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain. Included breakfast was amazing. Eggs, bacon, waffle
Stayed 1 night in Feb 2024
Response from Kara on 23 Feb 2024
Thank you for taking the time to leave us a review. We are so pleased to hear you enjoyed our breakfast. We can't wait to see you again on your next trip to Lake George!

10/10 Excellent

Stephanie

Stayed 2 nights in Feb 2024
Response from Kara on 21 Mar 2024
Thank you for taking the time to leave us a nice review. We hope to see you again soon!

10/10 Excellent

lelia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely amazing. And the hot tub was phenomenal.
Stayed 2 nights in Feb 2024
Response from Kara on 23 Feb 2024
Thank you for a great review with such positive feedback. We hope to see you again soon!

6/10 Okay

Marc, nyc

Stayed 2 nights in Feb 2024
Response from Kara on 23 Feb 2024
Thank you for taking the time to leave us a review. We hope to see you again on your next trip to Lake George!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very convenient, the staff was the friendliest I’ve ever met, and the place feels like new.
Stayed 1 night in Feb 2024
Response from Kara on 13 Feb 2024
Thank you so much for such a positive review. We truly appreciate you business.

10/10 Excellent

Jasmine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Kara on 3 Feb 2024
Thank you for taking the time to leave us a great review score!

10/10 Excellent

Darcy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, priced right and cozy for the night we passed through lake George.
Stayed 1 night in Jan 2024
Response from Kara on 30 Jan 2024
Thank you for taking the time to share your feedback. We hope too see you again the next time you pass through the area!

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off season get away
We stayed in Lake George for an off season get away from the city. As usual the comfort inn was welcoming and warm. It has everything you want for a short stay. Just one little comment was the room seemed clean as we entered but after moving some stuff around we found a used cup beside the bed and what seemed to be crackers under the pouf. Again the room was clean just not super clean.
Stayed 2 nights in Jan 2024
Response from Kara on 25 Jan 2024
Thank you so much for taking the time to leave us a review. We truly appreciate your business. I will share your feedback with my housekeeping staff to help them improve where needed. We hope to see you again in the future.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else
This poor hotel, it's just old and showing her age. The room was dingy and we had to do some cleaning when we arrived. We were reserved to have a large family room that was also handicap accessible room but that's not what we were put in. The pool was closed the first few days. The front desk staff one morning was rude and threatening to my husband.
Stayed 3 nights in Jan 2024
Response from Kara on 24 Jan 2024
Thank you for taking the time to share your feedback. Unfortunately since you commented anonymous I can't look into some of the issues you mentioned. We just recently renovated our hotel and our pool was only closed one day for a deep cleaning but the hot tub was still open. Your husband walked into an area that was marked employees only so that may have been why you mentioned the desk staff was rude to him but there were no threats. Had you needed an accessible room all you had to do was ask and we could have changed your room for you. We just assign rooms how they come through to us from the booking sites.

8/10 Good

Lauren

Travelled with partner
Liked: Amenities
Comfortable bed clean room friendly staff
Stayed 1 night in Jan 2024
Response from Kara on 20 Jan 2024
Thank you for sharing your positive feedback. We are pleased to hear you had a clean and comfortable stay!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went off season in Winter. Staff was very friendly and helpful. The room was clean and the bed was very comfortable. Only odd thing, there was no bureau in the room. Would have been nice to have drawers to put away small items that don’t go in a closet.
Stayed 2 nights in Jan 2024
Response from Kara on 20 Jan 2024
Thank you for sharing your feedback. We just recently renovated our guest rooms and the furniture layout and requirements are brand standard per choice hotels.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good but noisy
Everything was good except for the heater; it was very noisy and too close to the bed. It was impossible to sleep with the heater on. We had to sleep without heat, with low temperatures. For the rest, it was very clean and the room was good, although we booked another bigger suite via Hotels.com and we got a King room. Disappointing.
Stayed 2 nights in Dec 2023
Response from Kara on 20 Jan 2024
Thank you for sharing your feedback. I would look into I your issues but you posted anonymously. Room types are assigned how they come through to us from the third parties.

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice team!
Stayed 3 nights in Dec 2023
Response from Kara on 20 Jan 2024
Thank you for a great review. I will be sure to share the positive feedback with the team!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who work there were all really polite and friendly. Our room was clean and pretty spacious and I like that there was a little counter with a coffee machine and fridge. The breakfast was much better than I expected. They had hot eggs and hot sausage and hot home fries and then they had two stations that you could make fresh waffles and they had some random pastries and yogurt and cereal and stuff as well. Parking was easy and they have an overhang and luggage carts which is perfect for people like us who overpack.
Stayed 1 night in Dec 2023
Response from Kara on 20 Jan 2024
Thank you for a great review. We appreciate the positive feedback about our free breakfast. We really do have a lot to offer. We hope to see you again on your next trip to Lake George!

8/10 Good

Savannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay here. The only issue I had was that the hot water in the shower did not get too hot. It stayed barely warm
Stayed 1 night in Dec 2023
Response from Kara on 20 Jan 2024
Thank you for your review. We did run into an issue with one of our hot water heaters for a short time but as soon as we found out we had the issue fixed right away. Thank you for your review. We hope to see you again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the right distance.
Hotel is always clean and comfortable, staff are friendly and the breakfast is just enough to get you out the door for the morning. And the breakfast area is a nice are to sit with a fireplace. Stop over on our way to New Hampshire and is by the walking path down to Lake George by the Fort. Just the right distance to walk up into town and back. If late, you can walk up the main street.
Stayed 1 night in Dec 2023
Response from Kara on 20 Jan 2024
Thank you for sharing such positive feedback about our property. We hope to see you again on your next trip passing through Lake George!

10/10 Excellent

Carrie, Killingworth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located. Included breakfast. Staff was very nice
Stayed 2 nights in Dec 2023
Response from Kara on 20 Jan 2024
Thank you for taking the time to share your positive feedback! We truly appreciate your business!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kara on 20 Jan 2024
Thank you for a great review. Come back and see us again soon!

10/10 Excellent

Steven, Goffstown

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was lovely!
Stayed 1 night in Dec 2023
Response from Kara on 20 Jan 2024
So happy to hear you enjoyed your stay with us. We appreciate you taking the time to leave us a review!

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kara on 20 Jan 2024
Thank you for taking the time to leave us a review. We hope to see you again on your next trip to Lake George!

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Kara on 13 Feb 2024
Thank you for taking the time to leave us a review. We can't wait to see you again!

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Kara on 13 Feb 2024
Thank you for your review. We hope to see you again on your next trip to Lake George.

10/10 Excellent

Makayla

Stayed 1 night in Dec 2023
Response from Kara on 20 Jan 2024
Thank you for a great review. Come back and see us again soon!

8/10 Good

Randi

Liked: Staff & service, amenities, property conditions & facilities
Property could use a little updating. Toilet ran the whole stay. Heater in the room is very loud when running, found used tissues under the nightstand. Otherwise great stay. Staff was exceptional
Stayed 1 night in Nov 2023
Response from Kara on 20 Jan 2024
I am sorry you experienced a couple maintenance issues in your room we will be sure to look into this! Thank you.

10/10 Excellent

Alison

Stayed 1 night in Nov 2023
Response from Kara on 20 Jan 2024
Thank you for a great review. Come back and see us again soon!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful return stay
Beautiful hotel. Stayed here before and had to come back. The spa and pool are wonderful and breakfast is too. The staff are helpful and friendly. The hotel is quiet but easy access to all the Lake George has to offer.
Stayed 1 night in Nov 2023