Desk, soundproofing, iron/ironing board, free cots/infant beds
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Reviews of Quality Inn & Suites Lafayette I-65

2.5 out of 5
Quality Inn & Suites Lafayette I-65
4221 State Rd 26 East, Lafayette, IN

Reviews

7.6

Good

Rating 10 - Excellent. 319 out of 972 reviews" "
Rating 8 - Good. 332 out of 972 reviews" "
Rating 6 - Okay. 167 out of 972 reviews" "
Rating 4 - Poor. 89 out of 972 reviews" "
Rating 2 - Terrible. 65 out of 972 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

chad

Disliked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from AGM on 17 May 2024
Thanks for taking the time to write this review; it means a lot to us. We hope to see you again.

4/10 Poor

Kenneth, Neenah

Travelled with family
Disliked: Amenities, property conditions & facilities
Run down property, small full-sized beds. First floor hallway smelled like spray paint every day and second floor smelled like skunk. (Huffers on the first floor and marijuana smokers on the second). The Marginal Inn would be a more appropriate name than Quality Inn.
Stayed 2 nights in May 2024
Response from Agm on 13 May 2024
Thank you for your review. I'm sorry to hear you had frustrating experience, but I really appreciate you bringing this issue to my attention.

4/10 Poor

Sairam

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from AGM on 8 May 2024
We're so sorry that your experience did not match your expectations.

8/10 Good

christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a walmart right next door. There was a generous amount of traffic but you couldn't hear it from the inside. A very nice steak house right across the street within walking distance. Had a nice breakfast to get us ready to get on the road the next morning. Everything was clean and I felt safe walking outside to my car alone. I would stay again if I am every back up there.
Stayed 1 night in Apr 2024
Response from AGM on 1 May 2024
Thank you so much! We're grateful to have as our guest. We hope to see you again. Have a nice day.

10/10 Excellent

James H.

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great. Only hiccup was that the 'system' booked two sets of guests to same room I had already checked in and was there. Told both sets the room was already occupied. Glitch in room assignments needs to be addressed.
Stayed 1 night in Apr 2024
Response from AGM on 1 May 2024
Thank you so much! We're grateful to have as our guest. We hope to see you again. Have a nice day.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the freeway. Nice size room. Professional staff. Hot breakfast included. I recommend this hotel.
Stayed 1 night in Apr 2024
Response from AGM on 26 Apr 2024
Thank you so much! We're grateful to have you as our guest. We hope to see you again. Have a nice day.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garbage truck at 5am.
Stayed 1 night in Apr 2024
Response from AGM on 26 Apr 2024
Thank you for taking the time for giving us a review: it means a lot to us. Have a nice day.

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from AGM on 16 Apr 2024
Thanks for taking the tie to write this review.: it means a lot to us. We hope to see you again.

4/10 Poor

Ali

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived to a room that stunk of mildew that had a fabric softener sheet in the vent of the air conditioner to make it smell better. We requested a room change and they obliged. We dropped our luggage in the new room, which was much better and headed off to a dinner reservation. Upon return to the hotel, we went to get in our new room and our key wouldn’t work and people were in our room. We went to the desk and the receptionist informed us that when she changed our room, she forgot to enter it in the system after she activated our keys. It took her 10 minutes to find our luggage which she finally found in the storage room. They did upgrade us to a suite room because of our troubles, but honestly, we would’ve preferred just to go to a different hotel at that point because this one was so dirty.
Stayed 2 nights in Apr 2024
Response from AGM on 16 Apr 2024
Thank you for your review. I'm sorry to hear you ha a frustrating experience, but I really appreciate you bringing this issue to my attention.

4/10 Poor

Robert

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There is little to no area to no space to hang out with others you may e traveling with. Yhe bathroom is small and shower barely worked. Needs some updating and maintenance with. Rooms
Stayed 2 nights in Apr 2024
Response from AGM on 16 Apr 2024
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

2/10 Terrible

Rachael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried canceling and requesting a refund due to change in plans (I accidentally booked a non-refundable room). We did go up there for the night but those plans shortly changed. A suitcase was left in our room which I thought was strange because housekeeping should’ve caught that. (We didn’t arrive in our room until 8:45-9ish that night.) I didn’t feel like messing with the suitcase and was going to take to the front the next morning. I heard tapping on the door but wasn’t going to answer because we didn’t know who would be at the door.. after a few times tapping the door with a room key the staff member opened our door. Luckily I had the latch on the door or else the door would’ve been wide open. The staff member asked if there was a suitcase left behind in the room…. I said yes. I went to get the suitcase and asked if the room had been cleaned because housekeeping should’ve caught that. She said there was a mixup with the room assignment. After that we got our things and checked out. I didn’t feel safe what so ever, the blanket had a hole in, there were cracks in the ceiling and a big crack in the sink. I wouldn’t recommend staying here.
Stayed 2 nights in Apr 2024
Response from AGM on 16 Apr 2024
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

8/10 Good

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have found that the Quality Inns we have stayed in are always in good condition, with very comfortable beds, and have very good breakfast choices.
Stayed 1 night in Apr 2024
Response from AGM on 16 Apr 2024
Thank you so much! We're grateful to have you as our guest. We hope to see you again. Have a nice day!

6/10 Okay

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff and service were very friendly, helpful with restaurant recommendations, and efficient with check in and out. The breakfast was good. The bathroom sink was cracked but functional. There was an electric outlet in bedroom that did not have a face plate and was loose and was an electrocution risk.
Stayed 1 night in Apr 2024
Response from AGM on 13 Apr 2024
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 Excellent

Kenneth, Lombard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything clean and well-maintained. Remarkably quiet, blocking sound of I-65
Stayed 1 night in Apr 2024
Response from AGM on 13 Apr 2024
Thank you for review. We appreciate it from the Quality Inn.

6/10 Okay

Srinivasulu

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helpful. Vending machine(s) do not accept credit card.
Stayed 1 night in Apr 2024
Response from AgM on 13 Apr 2024
Thank you for your review. We appreciate it here at the Quality Inn Lafayette.

10/10 Excellent

Timothy

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient for the eclipse. It’s open air to the rooms and stairs to the 2nd floor, which was fine for us, but limits handicap access. The staff was very helpful and friendly!
Stayed 1 night in Apr 2024
Response from AGM on 12 Apr 2024
Thank You so Much! We're grateful to have you as our guest.

10/10 Excellent

Sytze

The young lady at the front desk was very nice and efficient even though she was very busy!
Stayed 1 night in Apr 2024
Response from AGM on 12 Apr 2024
Thank You so Much! We're grateful to have you as our guest.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AGM on 12 Apr 2024
Thank You so Much! We're grateful to have you as our guest.

6/10 Okay

Enrique

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Well located, room was soacious but the hotel felt old and dirty.
Stayed 1 night in Apr 2024
Response from AGM on 12 Apr 2024
We apologize that our service did not satisfy expectations.

6/10 Okay

Sumana, Bengaluru

Stayed 1 night in Mar 2024
Response from AGM on 12 Apr 2024
Thank You so Much! We're grateful to have you as our guest.

8/10 Good

Elena, Sun Prairie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from jh on 3 Apr 2024
Thank you so much! We're grateful to have as our guest. We hope to see you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More than we expected. Staff was very kind.
Stayed 1 night in Mar 2024
Response from AGM on 30 Mar 2024
Thank you so much! We're grateful to have you as our guest. We hope to see you again. Have a nice day.

8/10 Good

Carlos

Liked: Cleanliness, staff & service
The hotel seemed a bit rundow, it also lacked furniture. Maybe the room was too big for what it came with.
Stayed 1 night in Mar 2024
Response from agm on 30 Mar 2024
We apologize that our service did not satisfy your expectations.

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility was excellent and beds very comfortable
Stayed 1 night in Mar 2024
Response from AGM on 30 Mar 2024
Thank you so much! We're grateful to have you as our guest. We hope to see you again. Have a nice day.

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff went above and beyond to be helpful with questions we had about town
Stayed 3 nights in Mar 2024
Response from AGM on 25 Mar 2024
Thank you so much! We're grateful to have you as our guest. We hope to see you again. Have a nice day.

10/10 Excellent

Ashmita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was nice
Stayed 1 night in Mar 2024
Response from AGM on 24 Mar 2024
Thank You so much! We're grateful to have you as our guest. We hope to see you again. Have a nice day.

10/10 Excellent

Janet, Apex

Travelled with pets
Staff were friendly and professional.
Stayed 1 night in Mar 2024
Response from AGM on 24 Mar 2024
Thank You so much! We're grateful to have you as our guest. We hope to see your again. Have a nice day

6/10 Okay

karen

Stayed 1 night in Mar 2024
Response from AGM on 12 Apr 2024
Thank You so Much! We're grateful to have you as our guest.

6/10 Okay

Stephanie Marie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stains on bedsheets
Stayed 1 night in Mar 2024
Response from AGM on 24 Mar 2024
Thanks for sharing your feedback. We're sorry your experience didn't match your expectations and we'll do better in the future

6/10 Okay

Sumana

Don't want to disclose
Stayed 7 nights in Mar 2024
Response from AGM on 16 Mar 2024
We're sorry that your experience did not match your expectation.

2/10 Terrible

Tom

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, found hairs in the bed and had to strip the sheets and get new ones from housekeepers
Stayed 2 nights in Mar 2024
Response from Agm on 13 Mar 2024
Thanks for sharing your feedback. We're sorry your experience didn't match you expectations and we'll o better in the future.

2/10 Terrible

Nandish

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was good and the young lady was kind. However the card did not work on 2nd day so went down to the front office. The lady with colored hair was on the phone speaker and renewed my card without looking at me or checking anything. Very dirty room and especially bathroom. This is the first property where the coffee machine and others is in the bathroom. Horrible shower. There is no lift inspection certificate displayed.
Stayed 2 nights in Mar 2024
Response from AGM on 10 Mar 2024
Thank you for your review. I'm sorry to hear you had frustrating experience, but I really appreciate you bringing this issue to my attention.

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet but not being able to use tub was disappointment and extreme weed smell through out hotel 😞 Staff was very friendly but would not stay again due to tub and drug smell 😞
Stayed 2 nights in Mar 2024
Response from AGM on 8 Mar 2024
Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.

6/10 Okay

Garth

Business traveller
Ok
Stayed 1 night in Mar 2024
Response from AGM on 8 Mar 2024
Thanks for taking the time to write this review: it means a lot to us.

8/10 Good

Ron

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning staff was very nice and did a great job. The breakfast was good, we stayed for a few days in a row and it would be nice if the hot breakfast was changed up from day to day. Other than that, nice place to stay.
Stayed 3 nights in Mar 2024
Response from AGM on 8 Mar 2024
Thank you for bringing this to our attention. We'll strive to do better.

2/10 Terrible

Dan

I was not able to stay the night as had to take my car to the garage to check out a potential problem.
Stayed 1 night in Feb 2024
Response from AGM on 6 Mar 2024
We apologize that our service did not satisfy your expectations.

10/10 Excellent

Kewen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AGM on 6 Mar 2024
Thank you so much! We're grateful to have you as our guest.

6/10 Okay

Dawn

Liked: Staff & service
Disliked: Cleanliness
It was not very clean The linens were stained We found a piece of small dog excrement on the floor when we arrived
Stayed 1 night in Mar 2024
Response from Management on 4 Mar 2024
Sorry we did not meet your expectation. Thank You for letting us know what your experience was. We will let management know.

8/10 Good

Vijay

Travelled with family
Liked: Cleanliness, property conditions & facilities
Neat and clean
Stayed 1 night in Feb 2024
Response from AGM on 27 Feb 2024
Thank you for taking time to fill out a review. We appreciate it. Hope to see you soon

8/10 Good

Carlos

Stayed 1 night in Feb 2024
Response from AGM on 24 Mar 2024
Thank You so much! We're grateful to have you as our guest. We hope to see your again. Have a nice day

6/10 Okay

Katherine

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from AGM on 24 Feb 2024
Thank you for taking the time out to do this review. We appreciate it. Have a nice day.

4/10 Poor

Jill

Travelled with family
Disliked: Amenities, property conditions & facilities
Construction on main floor, so no breakfast, just bad first impression, old building.
Stayed 2 nights in Feb 2024
Response from AGM on 19 Feb 2024
We're so sorry that your experience did not match your expectations.

4/10 Poor

Hani

Disliked: Property conditions & facilities
Terrible facilities
The shower faucet was broken and we had to switch rooms. Then we got a room that was next to noisy kids.
Stayed 1 night in Feb 2024
Response from AGM on 19 Feb 2024
Thank you for your review. I'm sorry to hear you had a frustration experience, but I really appreciate you bringing this issue to my attention.

10/10 Excellent

Jonathan L

Liked: Cleanliness, staff & service, property conditions & facilities
Great motel. Friendly service. They were renovating so a little inconvenient at times but overall stay was great!
Stayed 5 nights in Feb 2024
Response from AGM on 17 Feb 2024
Thank you so much! We're grateful to have you as our guest. Hope to see you soon.

6/10 Okay

Jacqueline

Liked: Cleanliness
The hotel is being remodeled and has the potenial to be great. But i was disappointed with no breakfast when advertised for breakfast included.
Stayed 1 night in Feb 2024
Response from Agm on 17 Feb 2024
Thank you for binging this to our attention. We're sorry you had a bad experience. We'll strive to do better.

10/10 Excellent

Nehaben

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice stay.
Stayed 4 nights in Feb 2024
Response from Agm on 17 Feb 2024
Thank You so much! We're grateful to have you as our guest. We hope to see you soon.

10/10 Excellent

Dale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Agm on 17 Feb 2024
Thank You so much! We're grateful to have you as our guest. We hope to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had problems with the tv and the front desk person came to the room to help us. They were painting the entryway to the hotel but the workers stopped to help us enter the hotel.
Stayed 1 night in Feb 2024
Response from AGM on 13 Feb 2024
Thank You so much! We're grateful to have you as our guest. We hope to see you again.

6/10 Okay

Laurie

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bad Air Quality
The guy two doors down was smoking weed and it crept through into our room. Very unhealthy. Also, the bathtub didn't have a plug in it so I couldn't take a bath without stuffing the drain with plastic and a washrag. Otherwise, it was quiet, which is good. Didn't like leaving our truck out in the parking lot where we couldn't see it during the night.
Stayed 1 night in Jan 2024
Response from AGM on 6 Feb 2024
Thank you for bringing this to our attention. We're sorry you had a bad experience.

6/10 Okay

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities
Very clean and friendly staff. Unfortunately the heater didn’t work properly in my room, it wouldn’t shut off, so it was either way to warm or too cold!
Stayed 4 nights in Jan 2024
Response from MGR on 23 Jan 2024
Thank You for letting us know about this. Your feedback helps us do better. We are looking into this issue and Hope to resolve it promptly and accurately.