Hotel Mesra Haiwan Kesayangan di Katy

"When I checked in and went into my room, the sofa looked soiled and was broken and wouldn’t go back in. I called the front desk and staff was aware but didn’t tell me. So I asked for another room but was told I couldn’t even though I saw other guests checking in. I asked politely if I could get a refund and was told yes by the same staff but only to find out the hotel and Expedia wouldn’t honor my refund. I asked to just keep the room if I couldn’t get my money back but my reservation was...

"Everything was very clean."

"The man that checked me in was quite excited about the news he was watching. Telling me about the us giving money to Ukraine and another country. He thought he should be receiving money instead."

"La propiedad está muy buena, pero NO hay servicios. Las toallas y papel higiénico hay que buscarlo al counter. La ropa de cama ni la habitación fue limpiada en ningún momento durante los 6 seis días de nuestra estadía. Se requirió servicio y NADA! Es una pena pues el lugar está muy bueno y céntrica, pero el servicio CERO!!!"

"Our state was good overall. However, it would appear the shower was clogged as the water began to pool while I was talking a bath."

"We enjoyed the breakfast a lot! Unfortunately, we didn't see any orange juice. The bed was very comfortable but my husband wanted an extra pillow which was not supplied. Also, there was no liquid soap in the dispenser for the shower. We specifically asked the housekeeping staff for this 2 things to be taken care of, but they weren't. Besides that, everything was fine."

"Location"