Exterior

Reviews of Sheraton Kauai Coconut Beach Resort

4 out of 5
Sheraton Kauai Coconut Beach Resort
650 Aleka Loop, Kapaa, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 382 out of 661 reviews" "
Rating 8 - Good. 155 out of 661 reviews" "
Rating 6 - Okay. 65 out of 661 reviews" "
Rating 4 - Poor. 34 out of 661 reviews" "
Rating 2 - Terrible. 25 out of 661 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sara Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 10 nights, and was very happy with our room. It was clean, quiet, and the staff was very helpful. The pool area was always clean and the food was great! We will be missing this place!
Stayed 10 nights in May 2024
Response from General Manager on 17 May 2024
Dear Sara,From our clean, quiet accommodations to our helpful team members, we are so happy to know that you enjoyed everything about your time with us. Thank you, and we hope to see you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nine days at this property on a recent trip to Kaua’i. I can’t think of one complaint. The resort has a cool, chill vibe. The staff genuinely cared about our experience and all of the other guests we randomly met were chill. Great stay and highly recommend.
Stayed 8 nights in May 2024
Response from General Manager on 17 May 2024
Dear James,From our amazing atmosphere to our friendly team members, we are so happy you enjoyed everything about your time with us here at Sheraton Kauai Coconut Beach Resort. Your recommendation means the world to us, and we hope to see you again soon.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at this hotel is great. The staff was very helpful, the food is great, the room perfect, plenty of seats at the pool. Can't beat this hotel, we had a great view of the ocean. We will be back.
Stayed 7 nights in May 2024
Response from General Manager on 16 May 2024
Dear Arthur,It was a pleasure to welcome you to our little slice of paradise, and we are happy you had such an amazing stay. We are delighted you enjoyed everything from our amazing staff and delicious food to your time at the pool and the stunning ocean views. We look forward to welcoming you back to Sheraton Kauai Coconut Beach Resort for many more memorable visits.

6/10 Okay

Sanjay

Travelled with family
Disliked: Staff & service
Person checking us in was not friendly ! Our flight landed at noon and room was available but we didn’t get room even after long flight ! Corner room no views
Stayed 7 nights in May 2024
Response from General Manager on 15 May 2024
Dear Sanjay,Thank you for taking a moment to review your recent stay. We're disappointed about your experience and apologize for any inconvenience. What you've described does not represent the level of quality our guests have come to expect from us. Rest assured, we will speak with our team to ensure we are meeting our high standards of hospitality going forward. Please know that room reservations are subject to change when using a third-party site. Nevertheless, it was our pleasure to welcome you, and we hope you'll consider returning for an improved stay in the future.

6/10 Okay

Ryan

Liked: Cleanliness
Disliked: Staff & service
We reserved a king bed sea side and upon checking in we’re told none were available, and none would be available for the entirety of our stay which turned out to be a lie. It was a long travel day so we didn’t argue. The wrong room they gave us had a broken coffee machine, a broken toilet paper holder, and the shampoo dispenser didn’t work. Next day filed a complaint and 1 hour later were moved into a king room seaside. After that terrible first day everything else went perfectly.
Stayed 4 nights in May 2024
Response from General Manager on 15 May 2024
Dear Ryan,Thank you for taking a moment to leave a review. We sincerely regret to learn of the inconvenience that you encountered with your first room. It's wonderful to know we were able to assist you in getting you moved to a better room and that you enjoyed the remainder of your stay. Please know for future reference that when booking through a third-party site, room assignments and requests are subject to change based on availability, though we do our best to honor requests. It was a pleasure having you here, and we hope you will give us another opportunity in the future to deliver a seamless stay worthy of a perfect rating.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Arnie Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Joseph Edward

Liked: Cleanliness
Stayed 7 nights in Feb 2024

10/10 Excellent

Jeanne

Stayed 4 nights in Apr 2024

6/10 Okay

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
It’s okay. Overpriced for what it offers especially compared to neighbouring places. I asked for a late check out (an extra hour or two) and was declined which is ironic since my room wasn’t serviced until after 3pm the day before. Location is great for splitting time on different parts of the island.
Stayed 5 nights in Apr 2024
Response from General Manager on 6 May 2024
Dear Carly,We always appreciate hearing from our guests. It's great to know that our location was convenient for your trip. While we do our best to accommodate late check-out requests, it's not always possible, depending on incoming reservations. If you're in the area again, we hope you'll come back to see us.

10/10 Excellent

Maryam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊 greatest
Stayed 1 night in Feb 2024
Response from General Manager on 2 May 2024
Dear Maryam,Thank you for your glowing review of Sheraton Kauai Coconut Beach Resort. We're delighted you enjoyed your stay, and we hope to welcome you back soon!

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Noelle

Stayed 8 nights in Apr 2024

10/10 Excellent

Jody

Stayed 2 nights in Mar 2024

10/10 Excellent

Coleveion

Stayed 4 nights in Apr 2024

4/10 Poor

Lea

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Timothy Raymond

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024

2/10 Terrible

Gurveer Singh

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel I have ever stayed in! Fun fact-- Do not forget to bring a dental kit at this hotel or they won't hesitate to publicly shame you at the front desk. When I asked for the dental kit at this 300$ a night hotel, for which you have to go to the front desk, the staff asked me and I quote-- "so you came on a trip and didn't bring a toothpaste and toothbrush" I would never ever recommend anyone to stay here. Disappointed with the hospitality. They charged 40$ resort fees per night which should've included a Lei and welcome drinks. We didn't get either. Ohh by the way light goes out for hours and you just have to deal with it! We checked in to the room and within 10 minutes maintenance comes in, because they have to fix the wiring! Why would you give me a room if you know there is a wiring problem! Unbelievably bad experience!
Response from General Manager on 23 Apr 2024
Dear Gurveer,Thank you for taking the time to leave your feedback. We sincerely apologize for your treatment at the front desk and will speak to our team regarding this. We can also understand the frustration of having a room that isn't ready to relax in. We apologize for any confusion about our destination fee. It does include a variety of perks, including cruiser bike rentals, high-speed internet access, self-parking, beach chairs and umbrellas, and much more. Again, your feedback is appreciated, and we hope to welcome you back in the future for a more seamless stay.

8/10 Good

Sal

Stayed 6 nights in Mar 2024

10/10 Excellent

STACEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the free use of bicycles (though they do need to have the brakes reviewed) Room was very spacious and well appointed. Loved the ocean view. Bathroom shower was awesome and loved the bathroom accessories (shampoo, soap, conditioner) Pool and hot tub was extremely nice Everything was very well done and very high quality.
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Stacey,It was a pleasure to welcome you as our guest, and we're elated that you thoroughly enjoyed your stay with us. Thank you for spotlighting our well-appointed suites, relaxing amenities, and stunning views. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

Archit

Travelled with family
Good ambience and super helpful staff
Stayed 4 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Archit,Thank you for choosing Sheraton Kauai Coconut Beach Resort and for taking the time to provide your five-star rating! We are delighted to hear that our friendly service and atmosphere added to the enjoyment of your stay. It was a pleasure to host you, and we look forward to welcoming you back soon for another memorable visit.

10/10 Excellent

EDYTA

Stayed 3 nights in Apr 2024

8/10 Good

KATARZYNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, convenient location. Not enough space in the pool for such big hotel, you have to reserve the chair early in the morning if you want to spend the day at the pool
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Katarzyna,Thank you for providing your review of Sheraton Kauai Coconut Beach Resort. It is delightful to know you enjoyed the cleanliness and location of our establishment. Your feedback regarding space at the pool is appreciated, as our team is constantly looking for ways to improve the guest experience. We hope you will consider staying with us again for an even more exceptional getaway.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 5 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Michael,Thank you for choosing Sheraton Kauai Coconut Beach Resort! We are so happy you had a great experience, and we look forward to seeing you again!

6/10 Okay

Robert

Stayed 3 nights in Apr 2024

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Did not get compensation for our room getting flooded the last night we were there, stayed for 10 nights, staff seemed to think it wasn’t a big deal, will not stay there again and will give them a bad review and referral
Stayed 10 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear David, Thank you so much for writing to us, and please accept our sincere apologies for any inconvenience you experienced during your stay. We assure you we take this matter very seriously, and we will do everything to resolve this. Please feel free to reach out to us offline with any lingering concerns you may have, as we are always available to assist our guests. Nevertheless, it was a pleasure hosting you, and we hope you'll give us another chance to impress you should you return to Kauai.

10/10 Excellent

John Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome everything
Stayed 5 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear John,Thank you for leaving us a perfect rating. We are glad that you had a great stay with us, and we look forward to welcoming you back to Sheraton Kauai Coconut Beach Resort for another unforgettable getaway.

6/10 Okay

Joseph

Bathroom is small and floor constantly wet. Only mirror is in bath. Enough storage room for 2 but not 4. Dining options are on the expensive side. Half the employees were very nice, the other half didn’t know you were there. Bellhops, if that’s what they’re still called, were the best. Friendly in and out every time.
Stayed 4 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Joseph,Guest satisfaction is important to us, so we're happy to hear some of our staff made you feel welcome. However, we apologize for any instances when that was not the case. Please also accept our apologies for any disappointment with the room setup and dining options. Your feedback helps us improve, and we'll pass your comments along to the appropriate staff members to ensure our high standards of hospitality are being met going forward. If you're in the area again, we hope you'll come back to see us for a stay that is sure to go above and beyond your expectations.

10/10 Excellent

Holly Dorene, West Linn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the beach. I was expecting something that was swimable but this one was way to rough to do that. The better parts were a large room, big bed, great maid service and a huge tv. I cannot speak for the eating facilities because we did not eat there.
Stayed 7 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Dear William,Thank you for taking the time to leave a review. We're pleased you enjoyed our comfortable, clean accommodation and amenities, and we hope you'll stay with us again soon.

10/10 Excellent

Trixie-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Highly recommend watching the sunrise. There is a trail nearby that is perfect for walking and biking. Very safe.
Stayed 4 nights in Jan 2024
Response from General Manager on 8 Apr 2024
Dear Trixie-Anne,We appreciate you taking a moment to write a review. It is a pleasure to learn you enjoyed your stay, particularly highlighting our convenient location to the trail. Thank you for choosing to stay at Sheraton Kauai Coconut Beach Resort and we look forward to welcoming you back.

4/10 Poor

Kevin

Travelled with partner
Disliked: Amenities
Bad food, entry into room was terrible.
Stayed 5 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Kevin,Thank you for taking the time to leave a review. We are disappointed to hear your stay was not up to your expectations and apologize for any inconvenience faced. We will use your feedback to help us evolve as a resort and improve the experience of future guests, and thank you for sharing your concerns.

10/10 Excellent

Katelyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a great time and loved our stay here. Great pool and hot tub. Our family loved the game room. The hospitality was wonderful and the staff was very polite and accommodating. Would definitely come back.
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Katelyn,Thank you for taking the time to leave a review. We're happy to hear you and your family had such a wonderful stay with us and were able to enjoy our engaging amenities and the warm hospitality from our hard-working staff. It would be our pleasure to welcome you back, and we hope you'll come to stay with us again soon!

8/10 Good

Judah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Tara

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Not a well maintained property, very short staffed. The GM actually asked a Dad and his children on Easter morning to get out of the pool bc it was 8:30 am and not 9am, it was Easter and asked everyone to get out of the pool. All parents were around it truly was sad. I saw him the previous day, it’s truly a man with a clipboard with minor authority recking havoc on guests. I would never stay here again!
Stayed 3 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Tara, Thank you for notifying us of your recent experience. We're sincerely sorry to hear that your stay did not meet your expectations. While we understand your frustration regarding your pool experience, our policy is to follow our outlined pool hours. That being said, your feedback is valued as we work to continually improve our guests' experiences. Take care, and we hope to regain your confidence with a more exceptional stay in the future.

10/10 Excellent

Elissa Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Harshil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great views a lot of amenities and facilities. Very very nice and courteous staff. I would probably expect a little more plush and luxurious interiors of the rooms.
Stayed 4 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Harshil,Many thanks for your outstanding review of Sheraton Kauai Coconut Beach Resort! We're proud that our gracious hospitality, fantastic views, and wonderful amenities made your stay pleasant. Your comments about our accommodations will also be shared with our team, as we always strive to take guest feedback into consideration. We value your thoughtful compliments and hope you'll come back soon.

10/10 Excellent

Chang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Cristin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. Very clean rooms and comfortable beds. Staff was very friendly and helpful. My only negative is the beach is not swimmable and the pool was cold.
Stayed 5 nights in Jan 2024
Response from General Manager on 26 Mar 2024
Dear Cristin,Thank you for sharing your positive feedback about your recent stay at the Sheraton Kauai Coconut Beach Resort. We're delighted to hear that you enjoyed our clean and comfortable rooms and that our team provided you with exceptional hospitality. We also appreciate your comment about the temperature of the beach and pool, and we will take it into consideration as we strive to improve our guests' experiences. Your satisfaction is our top priority, and we're excited to have the chance to provide you with an even better stay during your next visit.

8/10 Good

Rajasree

Liked: Cleanliness
Stayed 3 nights in Mar 2024

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will be my forever home away from home
Stayed 7 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Monica,Thank you for choosing Sheraton Kauai Coconut Beach Resort! Our team is delighted you had a wonderful stay with us. We take pride in providing a phenomenal experience for our guests, and we appreciate your feedback. It would be a pleasure to host you the next time you are in the area for another memorable experience.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff very helpful & kind.
Stayed 1 night in Mar 2024
Response from General Manager on 24 Mar 2024
Dear Jody,We were happy to provide you with convenient, welcoming accommodations, and we're glad you enjoyed your visit. Should you be in the area again, please come back to see us at Sheraton Kauai Coconut Beach Resort!

10/10 Excellent

Teara

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was lovely with a great location on the beach and convenient to access the awesome recreation path!
Stayed 7 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Teara,We are honored that you chose us to host your recent visit to Kauai! Thank you for the kind compliments and for awarding us with a five-star rating. Your satisfaction will always be a top priority. Come back again soon for another memorable escape here at Sheraton Kauai Coconut Beach Resort!

8/10 Good

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel The area around is ok not much to do close by
Stayed 3 nights in Feb 2024
Response from General Manager on 22 Mar 2024
Dear Mauricio,We are delighted to see that your time at Sheraton Kauai Coconut Beach Resort was enjoyable! It is always a delight to know that we checked all the right boxes for a memorable stay. While our location was not to your preference, our staff is always happy to provide you with some helpful suggestions. This can help ensure your time in Kauai is packed full of experiences. Come back and stay with us on your next island getaway!

10/10 Excellent

Noelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 8 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Noelle,Thank you for your fantastic feedback on your stay at Sheraton Kauai Coconut Beach Resort. It was wonderful hearing that you loved everything about your stay at our resort! We pride ourselves on giving our guests an authentic, celebratory experience of native Hawaiian and Polynesian cultures during their time with us. On your next trip, make sure to add seats for our Luau Ka Hikina with your stay. It's a great chance to try locally sourced, authentic Hawaiian food while witnessing live music and traditional dances!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome
Stayed 4 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Gary,We are honored you chose Sheraton Kauai Coconut Beach Resort and thrilled to know you were impressed with your stay. Our team truly is one of the best in the business and they will be delighted to know they helped make your stay so enjoyable. Thank you for sharing your lovely review. It would be a pleasure to welcome you back again to our little slice of paradise.

10/10 Excellent

valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our room and view was beautiful. Lovely hotel.
Stayed 1 night in Feb 2024
Response from General Manager on 12 Mar 2024
Thank you so much for choosing to stay with us at Sheraton Kauai Coconut Beach Resort. We hold ourselves to a high standard of quality to ensure all guests enjoy their stay and leave wanting to come back. Your feedback leaves us thrilled knowing that you enjoyed your stay along with the views our resort has to offer. We hope the rest of your vacation was a success, and we hope to see you again soon.

10/10 Excellent

Helen, Ponca city

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Holly on 28 Apr 2024
Aloha Helen,Thank you for your feedback!

10/10 Excellent

Stew

Liked: Cleanliness, property conditions & facilities
Ocean front room offered gorveous view and relaxing sound of surf lulling me to sleep each night. Walking paths were enjoyable and scenic.
Stayed 3 nights in Feb 2024
Response from General Manager on 7 Mar 2024
Dear Stew,It is wonderful to know that you had an excellent experience with us! We appreciate you spotlighting our spectacular views and idyllic location. Thank you for your kind review and perfect rating, and we hope you return soon!