American cuisine
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Reviews of Best Western Plus Kansas City Sports Complex Hotel

3 out of 5
Best Western Plus Kansas City Sports Complex Hotel
4011 Blue Ridge Cutoff, Kansas City, MO

Reviews

7.6

Good

Rating 10 - Excellent. 366 out of 1000 reviews" "
Rating 8 - Good. 285 out of 1000 reviews" "
Rating 6 - Okay. 148 out of 1000 reviews" "
Rating 4 - Poor. 107 out of 1000 reviews" "
Rating 2 - Terrible. 94 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

maray

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
staff was rude. chair in the room was broken. holes in the walls, and no fan in the bathroom. company said they would hold $100 for mishaps during stay. they took $100 to hold again on my checkout date. ($200 total holding) constantly seen staff being rude to one another customers
Stayed 2 nights in May 2024
Response from Justin on 24 May 2024
I apologize for the negative experience, that is not up to our standards at all.

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was clean but room was small and a little dated
Stayed 1 night in May 2024
Response from Justin on 23 May 2024
Thank you for staying with us. :)

10/10 Excellent

Cary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located near the sports facility we were attending. It was clean, quite well appointed, and the staff were friendly and helpful.
Stayed 2 nights in May 2024
Response from Justin on 28 May 2024
Thank you for staying with us. :)

10/10 Excellent

Edward

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and property was well maintained.
Stayed 1 night in May 2024
Response from Justin on 21 May 2024
Thank you for staying with us. :)

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly. Breakfast was delicious and it was nice and quiet, was able to get a good nights rest. Would def book again.
Stayed 1 night in May 2024
Response from Justin on 21 May 2024
Thank you for staying with us. :)

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff; facility a bit dated; good breakfast; parking is not the best but ok. Great access to stadiums. If you’re coming for a game, it’s a convenient place to stay. I give it 4 out of 5 stars. 👍
Stayed 2 nights in May 2024
Response from Justin on 20 May 2024
Thank you for staying with us. :)

10/10 Excellent

Carolyn, Camillus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great with close proximity to Arrowhead and Royals Stadiums. Very clean and well maintained, great breakfast and the grandchildren enjoyed the pool.
Stayed 1 night in May 2024
Response from Justin on 20 May 2024
Thank you for staying with us. :)

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking, pleasantly surprised.
Stayed 2 nights in May 2024
Response from Justin on 20 May 2024
Thank you for staying with us. :)

8/10 Good

Edward

Liked: Staff & service
Conveniently located across from sports complex
Stayed 2 nights in Apr 2024
Response from Justin on 20 May 2024
Thank you for staying with us :)

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, amenities
This location was perfect for us to go to a baseball game. The hotel was clean and the staff were very pleasant. The area around the hotel left a lot to be desired, it was run down and the appearance of the hotel from the outside was a bit daunting as well, but inside it was nice. The biggest frustration was that check in time is at 4 which is quite late for most places, but we were unable to check in until about 4:30 along with a bunch of other guests because the rooms were not ready.
Stayed 1 night in May 2024
Response from Omar A on 14 May 2024
Thank you for taking the time to share your feedback with us. We appreciate you this to our attention, and we are sorry to hear about the negative part of your stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had the best breakfast I have had at a hotel. Staff was super friendly as well. Definitely will go back.
Stayed 1 night in May 2024
Response from Justin on 13 May 2024
Thank you for staying with us :)

10/10 Excellent

Brad

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Would stay again . Thanks
Stayed 1 night in May 2024
Response from Justin on 13 May 2024
Thank you for staying with us :)

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Justin on 13 May 2024
Thank you for staying with us :)

8/10 Good

stephanie, Redfield

Travelled with partner
Liked that it’s across the street from both stadiums. Liked the beds. Was clean, but overall vibe is outdated inside and outside.
Stayed 2 nights in May 2024
Response from Justin on 10 May 2024
Thank you for staying with us :)

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good lacation
Stayed 2 nights in Apr 2024
Response from Justin on 6 May 2024
Thank you for staying with us :)

8/10 Good

Rich

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mostly updated. Breakfast was ok. Thermostat was temperamental. Mattress not that solid. But overall not bad.
Stayed 3 nights in May 2024

10/10 Excellent

Lucinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfy
Stayed 1 night in May 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Justin on 6 May 2024
Thank you for staying with us :)

10/10 Excellent

Donald

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Apr 2024
Response from Justin on 6 May 2024
Thank you for staying with us :)

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Vacant, out of business fast food place and a gas station are all that is next/near the hotel. Also, a major highway is very close. Only the view of the two sports stadiums a short distance away made it a decent choice. The ladies in the breakfast area were excellent! The front desk staff was efficient but their appearance could/should be better. Lastly, the small snacks/drinks for sale area near the front desk were virtually empty and they were restocked in the two days we were there.
Stayed 2 nights in Apr 2024
Response from Omar A on 28 Apr 2024
Thank you for taking the time to share your feedback with us. We appreciate you...

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They absolutely outdid themselves with the free breakfast. The eating area is very large with a whole wall of windows and the staff keep it spotless. The hotel is no more than a fifteen minute walk from the royals ball park and the chiefs stadium. We will definitely stay here again.
Stayed 5 nights in Apr 2024
Response from Omar A on 27 Apr 2024
Thank you for taking the time to share your feedback with us. We are delighted to know that you are appreciated the service and the food. Awaiting your next visit.

10/10 Excellent

Ricardo Ramos

Liked: Cleanliness, staff & service
It's walkable distance from Arrowhead
Stayed 1 night in Apr 2024
Response from Justin on 26 Apr 2024
Thanks for staying with us :)

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were consistently friendly and helpful throughout my stay.
Stayed 1 night in Apr 2024
Response from Justin on 23 Apr 2024
Thank you for staying with us :)

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful
Stayed 1 night in Apr 2024
Response from Justin on 22 Apr 2024
Thank you for staying with us :)

10/10 Excellent

Kourtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! Very kind and courteous
Stayed 1 night in Apr 2024
Response from Justin on 22 Apr 2024
Thank you for staying with us :)

8/10 Good

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms
Stayed 1 night in Apr 2024
Response from Omar A on 23 Apr 2024
Thank you for taking time to share your feedback with us. We appreciate you bringing this to our attention

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Omar A on 19 Apr 2024
Thank you for taking the time to share your feedback with us. We are happy to hear that you enjoyed your experience with us. We are looking forward to welcoming you back again to our hotels.

6/10 Okay

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was clean and had friendly staff. The breakfast bar is nice! We also appreciated how close it is to Arrowhead stadium! We able to make it across the street to stadium in under 10mins and didn’t have to mess with parking!
Stayed 1 night in Apr 2024
Response from Omar A on 15 Apr 2024
Thank you so much for taking the time to share your experience with us. We are delighted to hear that you found our staff to be friendly and the breakfast buffet was nice. Thank you again for your kind words and we look forward to welcoming you back...

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay at if ur attending an event at kaufman or arrowhead
Stayed 1 night in Apr 2024
Response from Omar A on 14 Apr 2024
Thank you so much for your kind words about our hotel. We are delighted to know that you enjoyed your stay with us. Thanks again for everything and we hope to welcome you back again..

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, close to the event. Great staff.
Stayed 1 night in Apr 2024
Response from Omar A on 6 Apr 2024
Thank you for choosing to stay with us and I am glad to hear your stay with us was great. We look forward to welcoming you back to the hotel in the near future. WHAT A WONDERFUL REVIEW...

8/10 Good

Pete

Travelled with family
Liked: Staff & service, amenities
The staff was friendly. The pool was warm and clean. The room was ok, not great, but was a nice sleep for sure.
Stayed 1 night in Mar 2024
Response from Omar A on 2 Apr 2024
Thank you so much for taking time to share your experience with us. We are delighted to hear that you found our staff to be friendly. We are also pleased that enjoyed the pool. We look forward to welcoming you back again...

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Average room. Bed was nice. Older building and in a busy area.
Stayed 2 nights in Mar 2024
Response from Omar on 30 Mar 2024
Thank you so much for taking the time to share your experience with us.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short trip to T-Mobile Center. Convenient.
Stayed 4 nights in Mar 2024
Response from Omar on 30 Mar 2024
Thank you for taking the time to share your feedback with us. We appreciate your loyalty and look forward to welcoming back again.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. Good breakfast spread.
Stayed 1 night in Mar 2024
Response from Best Western Sports Complex on 18 Mar 2024
Thank you for your very kind review. We hope to see you again.

10/10 Excellent

Julian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 4 nights in Mar 2024
Response from Best Western Sports Complex on 10 Mar 2024
Thank you for the great review of our hotel. We appreciate it and we will share your review with the staff !

10/10 Excellent

stephane

Liked: Cleanliness, staff & service
Very nice
Stayed 1 night in Mar 2024
Response from Best Western Sports Complex on 4 Mar 2024
Thank you Stephanie. We hope to see you again.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Best Western Kansas City on 25 Feb 2024
Thank you for the kind review, we will share your comments with the staff.

8/10 Good

Jill

Travelled with family
Liked: Staff & service, amenities
Extremely friendly front desk staff. The rooms were a little dirty, mostly because of the age of the hotel. There were candy wrappers on the floor when we got there. Comfortable hotel, friendly staff.
Stayed 2 nights in Feb 2024
Response from Best Western Kansas City on 25 Feb 2024
Thank you for being our guest. We will share your comments with the staff for their improvement. Please come stay with us again.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night ans got in late. Front staff was super nice and helpful though.
Stayed 1 night in Feb 2024
Response from Best Western Sports Complex on 19 Feb 2024
Thank you for your kind remarks. We are glad you enjoyed your stay.

8/10 Good

Amera

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 1 night in Feb 2024
Response from Best Western Sports Complex on 19 Feb 2024
Thank you Amera for the kind rating.

10/10 Excellent

Daija

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast fire! The people who work there so sweet and goes above and beyond!
Stayed 1 night in Feb 2024
Response from Best Western Sports Complex on 19 Feb 2024
Your the best Daija. The ladies of the breakfast bar thank you!

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western Sports Complex on 19 Feb 2024
Thank you for your kind rating of our hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Best Western Sports Complex on 19 Feb 2024
Anonymous - Thank you for your kind rating.

8/10 Good

Valerie N, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and the breakfast was top notch! The alarm in the room was set for 6am from a previous guest and we got in super late so I didn’t get much sleep at all but if that hadn’t happened it would’ve been seamless. The room was clean and the ac worked well and the bed was comfortable.
Stayed 1 night in Feb 2024
Response from Best Western Sports Complex on 19 Feb 2024
Thank you Valerie for your kind words about our hotel. We hope to see you again.

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pile of rocks right out front & old empty building in front of property makes it look a bit scary-ish
Stayed 1 night in Feb 2024
Response from Best Western Sports Complex on 2 Feb 2024
Thank you Kim. The rocks are to fill a hole from a water main that broke during the cold snap we had. Old Burger King that closed. We don't like it either.

4/10 Poor

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Best Western Sports Complex on 29 Jan 2024
Thank you for being our guest. We hope to see you again.

4/10 Poor

Terri

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Cold!
We survived the coldest game at Arrowhead, to FREEZE overnight at the hotel. Power outage had folks stuck in the elevator and we couldn’t get the heat to work.
Stayed 1 night in Jan 2024
Response from Sam on 25 Jan 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Javier Torres, West Melbourne

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Temperatures outside were -6F with sensation of -25F and the heater was not working and our bedroom temperature was almost 63F that is terrible when you came from the street. The doors and the hallways were very noisy. The only reason I stayed is because of the Chiefs game. Kitchen closes early considering the volume of guests. I have to asked for the sofa bed bedding in front desk and we were 3 and only 2 towels.
Stayed 2 nights in Jan 2024
Response from Best Western Sports Complex on 29 Jan 2024
Thank you for being our guest. We had some extreme cold weather during that Chiefs Wild Card game. So cold that the power in the entire area was out for three hours. We do apologize, but it was out of our control. That is why the kitchen was closed. Bar was open !

8/10 Good

Dakota

Liked: Cleanliness, property conditions & facilities, room comfort
Great room
Stayed 1 night in Jan 2024
Response from Best Western Sports Complex on 29 Jan 2024
Thank you for being our guest. We hope to see you again.

10/10 Excellent

Fletcher

Stayed 1 night in Jan 2024
Response from Best Western Sports Complex on 19 Feb 2024
Fletcher - We really do appreciate your high rating of our hotel. We will keep up the good work!