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Reviews of SpringHill Suites by Marriott Kalispell

2.5 out of 5
SpringHill Suites by Marriott Kalispell
250 Old Reserve Drive, Kalispell, MT

Reviews

9.6

Exceptional

Rating 10 - Excellent. 316 out of 390 reviews" "
Rating 8 - Good. 60 out of 390 reviews" "
Rating 6 - Okay. 6 out of 390 reviews" "
Rating 4 - Poor. 4 out of 390 reviews" "
Rating 2 - Terrible. 4 out of 390 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for our first trip to Montana!
Stayed 1 night in Apr 2024

10/10 Excellent

Giulia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, what I expect from a Marriott property.
Stayed 1 night in Apr 2024

10/10 Excellent

Lynne Poor

Liked: Staff & service, property conditions & facilities
Excellent customer service very friendly nice rooms clean and comfortable
Stayed 2 nights in Mar 2024

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it. It was a great stay.
Stayed 2 nights in Mar 2024

2/10 Terrible

Angela, Eureka

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The front entrance drive up is under construction, and it was snowing a lot when we arrived so that was very inconvenient. We came to stay for our son's birthday and were looking forward to swimming, but the pool had been shut down the day we arrived for maintenance. We were extremely disappointed, and were not offered any sort of discount or anything for the inconvenience. We were, also, notified that other popular hotels in the area also had pools shut down, and it was too late to try to obtain a refund. The staff was friendly and the room is nice, but having the amenities unavailable and the construction at the front of the hotel was very disappointing. I think the biggest positive is the beds are considerably better than many other hotels, and being able to access our Netflix account and stream movies is a nice bonus.
Stayed 1 night in Mar 2024

10/10 Excellent

Kelcee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Chad

Stayed 1 night in Feb 2024

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Mervin Gary

Stayed 2 nights in Feb 2024

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! No hot tub.
Stayed 1 night in Jan 2024

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
My husband and one year old stayed for two nights and we were absolutely impressed by the staff at this hotel. They exceeded our expectations and accommodated our every request. The complimentary cookies and bottled water during our stay were a lovely surprise too! The pool was small but fit our needs. There was some natural wear and tear in the rooms but they were modern and clean. The location is perfect if you're going for shopping. I would recommend this hotel again!
Stayed 2 nights in Nov 2023

10/10 Excellent

Linda

Liked: Cleanliness, amenities
Everything fine
Stayed 1 night in Nov 2023

10/10 Excellent

hollie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
The place is great as always. They always have friendly staff and the rooms are clean and nice.
Stayed 1 night in Nov 2023

8/10 Good

Linda

Stayed 2 nights in Oct 2023

2/10 Terrible

Tarri

Disliked: Staff & service, property conditions & facilities
We checked in online the day before arrival following the prompt they sent; a follow up email confirmed our reservation and check in and reservation number. We received a phone call one hour before check in time, 45 minutes out while on the road, informing us they had no room for us. Will never stay there again!
Stayed 1 night in Sep 2023

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Will stay there again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Amazing breakfast options. Pool and work out equipment was great to use. Tons of good food options all within a short walk. Best hotel to stay in Kalispell by a landslide.
Stayed 2 nights in Sep 2023

10/10 Excellent

Marc

Stayed 1 night in Aug 2023

6/10 Okay

John

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
There needs to be a better sense of separation between bathroom and main room. And a bathroom fan. On a positive note, the staff was great. As helpful as any that I’ve encountered.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and a nice clean room
Stayed 1 night in Jul 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the modern design!
Stayed 1 night in Jul 2023

10/10 Excellent

john

Stayed 2 nights in Jun 2023

8/10 Good

Irma

Stayed 2 nights in May 2023

8/10 Good

Jereme

Stayed 1 night in May 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 1 night in May 2023

10/10 Excellent

Izu

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Stayed 1 night in May 2023

10/10 Excellent

Wiley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice accommodation
Stayed 3 nights in May 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

8/10 Good

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really good staff. Wish the HVAC system had a constant fan feature for a white noise affect, since the floors are not concrete, and you will hear the people walking around above you.
Stayed 5 nights in Feb 2023

10/10 Excellent

Margaret Leary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for our needs, hotel was clean, loved the breakfast and was there for Super Bowl which was on all the tv if you want to sit in the lounge area. The rooms are amazing and so updated.
Stayed 1 night in Feb 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Britta J. on 14 Feb 2023
Thank you so much for staying with us! We are so pleased that you enjoyed your stay and we hope to welcome you again soon!

10/10 Excellent

Cynthia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was new, clean, and had a great breakfast in the morning.
Response from Britta J. on 14 Feb 2023
Thank you so much for staying with us Cynthia! We are so pleased you enjoyed our hotel, our cleanliness, and our breakfast! We hope to welcome you again soon!

10/10 Excellent

Ivy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorite stays
I always enjoy my stay at the Springhill suites, however I was a little surprised that there was no hand soap in the room.
Stayed 2 nights in Jan 2023
Response from Britta J. on 14 Feb 2023
Thank you so much for staying with us! We are pleased you enjoyed your stay and apologize that there was no hand soap in your room as there should have been. We will share your feedback with our team to ensure that this is not an issue that occurs again. Thanks again for staying with us! We hope to welcome you again soon!

10/10 Excellent

Liu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Britta J. on 14 Feb 2023
Thank you so much for staying with us! We are so pleased that you enjoyed your stay, and we hope to welcome you again the next time your travels bring you to Kalispell!

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze. The staff were all very friendly. The rooms were good size and offered all I needed. Will be staying here again.
Response from Britta J. on 29 Dec 2022
Thank you so much for staying with us! We are so pleased that you enjoyed your stay, our staff, and our rooms! We look forward to welcoming you again soon!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the front desk was very friendly
Stayed 2 nights in Nov 2022
Response from Britta J. on 30 Dec 2022
Thank you so much for staying with us! We are so pleased that you enjoyed your stay and our staff. We hope to welcome you again soon!

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot breakfast was good.
Stayed 4 nights in Sep 2022

6/10 Okay

Kramlich

Stayed 1 night in Aug 2022

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and clean
Stayed 1 night in Jul 2022
Response from Britta J. on 10 Aug 2022
Thank you so much for staying with us! We are so pleased you found your room clean and comfortable! We appreciate your business and hope to welcome you again soon!

10/10 Excellent

Yulayda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love a staying at Springhill Suites. Reliable!!!
Stayed 1 night in Jun 2022
Response from Britta J. on 6 Jul 2022
Thank you so much for staying with us! We are so pleased to see that you enjoyed your stay! We hope to welcome you again soon!

8/10 Good

Kon

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Corey Atkins

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, immaculately clean room, and well designed layout.
Stayed 3 nights in Jun 2022
Response from Britta J. on 6 Jul 2022
Thank you so much for staying with us! We are so pleased that you enjoyed our staff and cleanliness! We hope to welcome you again the next time your travels bring you to Kalispell!

10/10 Excellent

lorry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Staff..Superb service !!
Stayed 2 nights in May 2022
Response from Britta J. on 14 Jun 2022
Thank you for choosing to stay with us! We are so pleased that you enjoyed your stay and our service! We hope to welcome you again soon!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very kind and professional. A very pleasant experience
Stayed 1 night in Apr 2022
Response from Britta J. on 18 May 2022
Thank you so much for staying with us! We are so pleased to see that you enjoyed your stay and found our team to be kind and professional. We hope to welcome you again soon!

6/10 Okay

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was disappointed not to have clean towels or bed made up. No cups or glasses in room. Snacks were nice variety in lobby.
Stayed 3 nights in Apr 2022
Response from Britta J. on 19 Apr 2022
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As part of our commitment to your health and safety, we are not entering guestrooms during stays, unless there has been request for housekeeping service. You may request service at any time during your stay, we apologize that we did not communicate these changes to you. We will share your message appropriately with our team. Thank you for taking the time to share your feedback!