The person arranged the breakfast was amazing! (Wendy)Great person! We did not know we had to ask to have our room cleaned. Then they cleaned it and replaced the bedding, the top sheet they put on the king size bed was a "RAG", the sheet was so shredded! Unreal!! This is the second time we have stayed at Best Western on our trips to Joplin! No Elevator, we were placed on the second floor. We are truly seniors!! We have dedcided not to use Best Western again!!